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Loved that they had on site parking. Loved the spacious and clean rooms. Steak house in the hotel was wonderful. Close to all major attractions. Very friendly staff. Cost of parking. Cost of breakfast.
Localization, cleaness and confortable
the location was great and the stuff was help full, over all i loved every thing in the hotel.^^
Great hotel and great Location!!!! At a reasonable price Breakfast is nor so cheap!
Spacy room, great view, great breakfast I think that hotels of this class should provide Internet free of charge
I think for the price things like internet and parking should have been free. They were not and cost 17 and 10 Euros respectively. I think that is a little low-budget for a nice hotel like a Hilton. They should not "nickle and dime" their customers who are already spending top dollar to stay there.
Toured the city
after a very difficult check in experience a different member of staff from the orignal receptionist upgraded us as a gesture of goodwill. the orignal receptionist was unhelpful and did not provide any useful information such the availability of the ski bus, breakfast times or other useful services
The room was large with plenty of space. There were very good views of the mountains. The armchair in the room needed replacing. The was no separate shower in the bathroom. The television was not state of the art. At 26 € the breakfast was far too expensive. For the price that I paid I expected better facilities
kindly staff N/A
Nice view and location Not availabla at all King size bed in standard room, old fashion decoration, expensive breakfast, require to be refurnished, some element are not working
The hotel staff is always very polite,the facilities are clean and tidy.
Location, location, location. Friendly staff, nice rooms, good value. Can't wait to return.
everything - especially the staff
Staff were very polite and ever so helpful. They went out of their way to provide some office equipment etc that I had left at home. There help ensured I had a susscessful visit. Also their Masseur was experienced and assisted with a shoulder problem more thoughoughly than the local medical personal where I live. The breakfast layout could have been a little more ergonomic. I often saw people spinning around to look for the basics.
breakfast: good variety and quality we left this hotel after 2 nights, because of the uncomfortable room: we could not turn down the heating and had to turn on the airconditionning in order to cool our room (in the winter!!) As it was situated to the busy street side, we could not sleep with the open window. Their homepage is very stylish and modern, but the hotel itself is kind of oldfashioned inside. Very tiny garage: complicate access for bigger cars. Kind of hectic hotel (bus groups)- no restaurant facilities if you want to eat à la carte.
We did enjoy the location in particular and appreciated the underground parking in central location. The use the car lift for personal purposes with children was not particularly exciting, but the kids liked it.
Second stay at this hotel. Standards remain consistent. Excellent staff and breakfast. Room clean and functional. Well-located. Good spa facilities, especially the pool. Will definitely return. Not applicable.
The location was great and the views from the room were fantastic. The facilities at the hotel were the best we had encountered with saunas and pool etc.
Location Lack of evening restaurant, but plenty of places nearby
Room was too hot Room was too hot
the all hotel was great and the staff were great to us since I was on crutches. they couldn.t do enough for us. the breakfast ladies were dressed in national costume and so friendly.
The staff on the Reception desk were extremely welcoming and helpful.
An excellent restaurant for evening meal with attentive service and superb food which also applied to the included breakfast. nothing
Cosy rooms, excellent restaurant & staff.
The staff were friendly and helpful. The location was perfect for the train station and the heart of the city.
We were traveling through Bavaria by train, this hotel was just steps from the Innsbruck train station. Luxurious, with every amenity in the room, beautiful modern decor, immaculately clean, luxury bath. Quick walk into Innsbruck, everything can be reached on foot plus there is a bus system. There is a coin laundry just across the street also. The buffet breakfast was amazing, best I've ever had. The staff wa friendly and very helpful. No, it was really wonderful.
Very warm welcome - friendly, old fashioned service, room was extremely comfortable
Vicino al centro storico, camere abbastanza grandi, personale disponibile. L'hotel è di fronte alla stazione ferroviaria: il panorama non è dei migliori! Camera rassettata senza ripristino dei contenitori di shampoo e bagnoschiuma, mancavano le ciabatte. Zona sauna/bagno turco senza personale presente.
Nothing No a/c
The coffee was very good and tasty in the restaurant. There was not enough place in the toillet.
Beautiful hotel and kind staff There is no slipper in the room, the elevator is too small
Convenient old - town edge location; very helpful staff and good service; well appointed room.
Excellent staff, breakfast and location. Free internet with a strong signal was also a nice bonus.
Hotel staffs were very friendly. Ventiration fan in bathroom didn't work.
Kindliness, Italian speaking
Position in city centre, small, quiet, ok buffet redesign needed
nice, clean hotel, good breakfast, helpfull staff, very quick check-in, very convenient location to the city centre, room standard not for 4 star (i.e. no air conditioning)
Breakfast was excellent. There was some noise from the street in the morning, but there was also a nice view from our window.
Nice room, friendly staff I would have liked a room for the same price but with a better view
We had a balcony which overlooked the mountain which was a wonderful sight even in summer
The pool in the top with the view to the Alps was great. Breakfast was also very good. The room was not according to the hotel. I expected better accommodation / furniture in the room for the price I paid.
The staff were particularly helpful assisting with onward travel information following delays after the volcanic ash disruption. The breakfast selection is very good and the swimming/spa facilities are superb. The hotel is well positioned for the old quarter and the railway station.
A nice hotel at walking distance from the old town,nice quite environment with a rich breakfast buffet
Good location, very good breakfast, spacy restaurant, airconditioning worked pretty well. A bit expensive
This hotel is located within easy walking distance of the older part of town. When I went, the Christmas markets were in full swing so the location was perfect. Service was wonderful too.
centrally located, friendly personnel. The bathroom was not clean.... dirty under toilet seat.
This hotel is a class act with nice rooms, nice buffet breakfast,and a great locations near the historical center of town. You always pay more than you want for this type of arrangement.
staff, location, pool, training-room....everything a bit hot in corridors, bar, restaurant - no aricondition?
It was very warm, friendly and comfortable.
Panaramic windows of amazing views that shift all day as the mountain weather and light change (try & get 6th fl or higher- mountain side), Comfortable beds and living space- chaise lounge, rocker, table, sofa. AC worked well, free sauna with view in evenings if you book direct with them, very nice restaurant, tea/coffee in room. 1 block from train station so super easy to find and get to and from- only 4-6 blocks walk in safe area to old town and river. I was on the 11th floor and loved it all, but and this is speculation only, if on lower floors the train sounds might be troublesome.
Lovely hotel in great location.....
It was definetly a superior-class hotel, placed in a good position in respect to the historical downtown, and the room was very big.
the location was very good. The parking facility was good. The fitness room equipment was very poor. The 2 cycles were dangerous and broken. The weight machine was OK.
The personal were very friedly and helpful. The room clean a bit of tlc would do the hotel good the lager is good for shopping etc. and the price good. Nothing
Family room provided was very spacious and comfortable. limited car parking, so had to use public parking.
Friendly staff and good privacy. No complaints.
The hotel was in a very good location. The front desk attendant was marvelous and the rooms had a great deal of storage room. In general, being from the US, we typically sleep on softer beds. Although I don't specifically recall the hardness of your beds, all that we stayed at were harder than we are accustomed to in the US.
As the name says this hotel is realy in the Center of Innsbruck. The breakfast and bar room still have the charme and stile of the famous austrian "Kaffeehaus" Although the rooms are comfortable, they are very small.
Very good breakfast,the Cafè was very nice, good to have dinner,too.Central position.Parking facilities.The room was very clean and with good fornitures. We are very happy to chose this hotel and I think we will visit it again!! The room was very hot and it is not possible to change the temperature!
Great location. Easy access to all sites. Bed very comfortable. Breakfast was extensive, and served in their restaurant which is a happening spot early in the morning which made it fun. Lobby staff didnt seem overly friendly. Just kinda there going through the motions.
The restaurant on the fifth floor and its the very central position.
The location, staff, and breakfast were all amazing. We would come back just for the breakfast! The room was fine but we were expecting better. The bed and linens were average, the bathroom was a bit odd in that our young children could never reach the faucets and the door always swung open and hit you when using the toilet. Also, the room was very hot (in February), and the only way to effectively cool the room was by opening the window and enduring construction noise next door.
Breakfast was great. I could not get coffee or tea until 16:00pm after breakfast.I wanted to sit on the rooftop terrace and drink coffee but this was not possible unless I bought a takeaway coffee from elsewhere.
great location close to everything; very helpful staff (I needed an adaptor for mobile and they supplied one free of charge straight away) and a superb breakfast
Breakfast was good and in a very pleasant restaurant with a good view. Liked the evening bar on the terrace and a pianist was there too so nice to have some live music. No evening restaurant.
the breakfast 4th floor carpet damaged and filthy upon arrival no service for luggage to be taken to the room hot water not hot by early evening service of breakfast staff efficient but cold damaged electrical outlets in the room not enough evening reception staff during 23rd and 24th Dec
The location was excellent-quality hotel with excellent facilities and service. Breakfast choice outstanding. The wooden floors tend to echo and at times one could hear the room above and the people moving around. however this is a minor point considering how good the hotel is.
Fantastic homeland definitely value for money. Very friendly staff who were really helpful and made you feel very welcome. The best breakfast I have had in a hotel in Europe with lovely waiting staff. The room was comfortable if a little hot but opening the window solved that. The location was perfect with a very short walk to restaurants and shops as w,ell as the museums churches etc. I would highly recommend this hotel to anyone contemplating staying in Innsbruck.
Breakfast was phenomenal!! Amazing range of food and condiments - by far the best we have had around the world and wonderful dining room staff as well We missed being able to make ourselves a cup of tea in the morning when we awoke...jet lag often means this can be any time from 2AM onwards. Can you consider putting a kettle/cups etc in the room as we are used to having this available in London and Singapore??
Breakfast buffet was fantastic. The rooms and public areas were well maintained and clean. Location is very convenient. The mattresses were low end and the double was 2 twin beds pushed together. The beds actually separated a few times. The TV had only 1 English language channel and no movie rentals.
central, nice bathroom, very nice bar and breakfast area, good breakfast for this price I expect a wireless internet and sauna and sport centre, hotel hs no restaurant
The comfort and high standard The design of the room
The new bathroom with towel warmer and the bathtub was great! Parking was not great, would like parking closer to hotel.
The location to the town was great. 5 minutes walk to the centre of town. The breakfasts were pretty good also. No views from the room, and the room was very small.
very friendly and helpful staffs
The room was spacious with great amenities. It was clean and comfortable. We had a beautiful view of the river and city and it was in a great location.Good breakfast. When we entered the hotel we were overwhelmed with the smell of cigarette smoke from the adjoining bar. There was no one at the desk to great us and when the girl showed up she wasn't very nice.We were worried we made a mistake with this hotel but once we got in our room everything was great. The rest of the staff was very friendly and our stay was very satisfactory.
The location was good. So was the breakfast. The heating system in the room was broken and the staff seemed unconcerned. "We will get to it tomorrow."
We like the atmosphere and the courtesy of the hotel staff. The fact that the hotel is very close to the center of the town makes it perfect for visiting Innsbruck and in particular for enjoying the shooping. The smell coming from the smoking area of the bar and from the kitchen that was very strong on our floor and in the room.
Central to Innsbruck, Reception very polite and always ready to help, local knowledge very good. Very comfortable room, super bathroom Nothing to report
location, comfort of room no tea/ coffee facilities in room
Great location Parking facilities are away from the hotel with no direct link. Noise from road traffic
The position is 5 minutes from the city center. Double room too small.
It was fairly Central to all of the sights of Innsbruck, and to the night life etc, simple , no frills ,but fine
The location from the train station is good. The woman on reception that checked us in was rude and we later found out that she checked us into a room that was not supposed to be used as the shower-head was broken.
clean room, good breakfast, fast internet connection on the hall of the 1st floor room was noisy and even if non-smoker's room, smoke smell was coming in.
good location, fair breakfast, good hotel staff. poor cleanliness all over the hotel, very old, useless furniture. Very old appliances.
The location was good and convenient. Not many amenities; no lobby; beds uncomfortable. Too many steps to climb carrying luggage. Would recommend only to day travelers not long term visitors.
prepared us breakfast for ealy start which was appreciated
This hotel is straight down the street in front of the train station--about a 5 minute walk. Very convenient! I missed having a hair dryer in the room, since I did not pack one. Also, the breakfast room is divided into a smoking and non-smoking section with no ventilation, so it may as well have all been a smoking area.
Very nice hotel, perfect situation in the old town. Friendly staff, good food in the restaurant and a nice clean room.
It is a very charming and historic inn. We appreciated the sense of history that was reflected in the hotel brochure, the walls, restaurants, and even in the plaque outside the hotel. Wonderful central location in the old town, a stone's throw away from the Inn River, and expansive views of the mountains.
Friendly young staff
the hotel staff, the hotel's location, the hotel's restaurant
The location is perfect, except of the parking problem. Nice renovation, romantic and comfortable Too expensive and no internet connection, no slippers etc, no boiler (for tee or coffee), which are common and standard for this kind of 4star expensive hotel.Parking problem.
In beautiful old city of Innsbruck. Excellent hotel in nice environment. Worth paying for "superior room" as very spacious. Even romantic!
Very, very friendly stuff. The hotel is in the heart of Innsbruck's Old Town with many attractions, restaurants, and cafes in about 5-7 minute walk. The air was too dry.
I cannot say enough good things about this hotel! It is ideally located in the heart of Innsbruck! You are surrounded by restaurants and shops galore! The staff was exceptional. The room was exceptional. Really, I can't wait to come back!
Ideal location, within steps of the major sights. The reception lady was very nice and helpful. Breakfast didn't have scrambled eggs or croissants. Waiter at dinner was in a hurry to get rid of us, not very good service there. Carpark is about 5 min walk away, but this wasn't a problem for us.
we loved the location- perfect for exploring the village. We also enjoyed the warm ambience of the room and dining areas.Please write at least 15 words We could have used a closet or area to place or luggage.
The hotel staff was very friendly and knowledgable regarding the area with respect to what to see, best way to get there, best time of day to go, etc. Hotel was clean and restaurant food was tasty. When we arrived we couldn't figure out how to get to the hotel because that street is not open for car traffic from 10:30am to 6pm. We should have called ahead to find out about parking. We parked in a nearby garage and walked to the hotel. We found out later that hotel guests are allowed to drive up to the hotel to unload the car then must go park in a parking garage about 2 blocks away for the duration of your stay.
Perfect location to see the old city, make shopping, relax..to enjoy the weekend! Our room had a good size and had even a whirlpool..very clean and comfortable!
1.good location:just between HBF and old town, to each less than 10 mins walk,2.very freindly and helpful staff,3. with good WIFI a little bit expensive
The room was very comfortable and the staff were helpful.
no nonsense lack of parking which was fairly far and expensive
nice and friendly staff...the great thing about the hotel is its location...it is at the city centre....so you are close to the railway station, most of the place of cultural interest.....overall a great value for money hotel
Good location, 5 minutes walking distance from train station, friendly staff, clean reasonably sized rooms, lovely reception and breakfasting area, good breakfast. We only stayed one night but found the hotel comfortable and Innsbruck a wonderful city, we will return.
Staff were very friendly and helpful at all times. Breakfat was good and wholesome. The hotel is in the heart of the town and close to the railway station which is for both local and intrastate trains as well as International trains.
The staff was knowledgeable and accommodating - and it was so refreshing to be greeted with a smile. The hotel is located within walking distance of Innsbruck's main attractions.
breakfast is nice, good quality no AC (and it can get hot) , furniture is notably cheap and patched, more like acollege dorm than a hotel. (at least my room). No Wifi, and the modem was no installed in the room so i had to wait in the morning to access the reception (not staffed at night)
Nice, small hotel located erally close to old town. You are right off the main street and one block away from the main train station. The stuff was super helpful. I had budget room which is jsut what you need when traveling solo. Even I arrived early, I was able to check into my room at 1100. Breakfast was pretty good for continental one.
All the facilities and services are between decent to very good. No silly poshness and frill. Friendly and helpful staff. Given the price, this is an excellent deal.
good location, nice aptosphere.
it's closeness to the centre of the city Yes, the hotel was overpriced and the rooms are badly in need of renovation. Fair price for this hotel would be €50 per room per night!
Good location and easy to find the hotel. The only problem we had was the door built with the bath room was too old to be closed.
Good location, pleasant room, friendly, helpful staff. Nothing
Everything was expectable. no
Very good restaurant - tasty food, good service, nice environment. Room was very clean. Staff very helpful. Although extremely clean, room is not really what i expected for a 4 stars hotel - furniture is very old, bed and cover very small, bath very small and very old looking. Very small TV with actually no English speaking channels, no fridge.
Good restaurant. Very kind and helpful staff (both reception, restaurant and cleaning). Staff speaks English. Free wireless internet with an allright download/upload rate: I had no problems with ordinary use of the internet including webcam video transmission. When using the wireless internet a lot for e.g. working in the hotel room, it is a little annoying that you have to sign in to the internet with a new username and password for every three hours. But the staff at the reception is very generous with the passwords, so you can get e.g. five new passwords at one visit at the reception in order not to have to go there every third hour.
Breakfast even not having a big variety of goods, has a very good quality. The beds were really confortable. The reception staff was not very client service oriented and sometimes hostile.
Staff was friendly and helpful. The location was convenient for touring without the car. There was am;le parking available.
Its location near the train station. Staff was just doing the issuing and receiving of room keys.
The room, especially the bed was clean. Small reception area. Expensive breakfast buffet.
this hotel was in the best location for train travellers. Did not even need to leave the station to access the hotel. The internet was not only not free, but expensive.
This hotel is very convenient if you are traveling by train, as we were. It is literally attached to the train station, so you could get on and off the train without lugging your luggage through city streets. It is very convenient to public transportation as well. The staff spoke English and they were very helpful. Breakfast was not included in the price of our hotel, but was available--though a little pricey for the market. If not in a pinch, you would probably do better a one of the nearby cafes.
The location is excellent. Good services.
view from the room
close to the historic centre a very good breakfast room and bathroom were clean staff not friendly and not helpful
the price. Plus the use of free internet service It is very ugly building but good location next to station
The location is great, the hotel is clean, simple but modern, staff friendly and helpful.
The hotel is located at the most convienent area which is within walking distance from the train station and also the excellent scenery facing the mountains. Very refreshing. None so far.
Well located, good access from the station and the transport system, good breakfast etc. Would have been nice to have a kettle in the room. The failure of the lift on our last night was disruptive. Although they had a second lift, it was not available for use unless arranged separately - most strange.