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The hotel staff is always very polite,the facilities are clean and tidy.
everything - especially the staff
Staff were very polite and ever so helpful. They went out of their way to provide some office equipment etc that I had left at home. There help ensured I had a susscessful visit. Also their Masseur was experienced and assisted with a shoulder problem more thoughoughly than the local medical personal where I live. The breakfast layout could have been a little more ergonomic. I often saw people spinning around to look for the basics.
The location was great and the views from the room were fantastic. The facilities at the hotel were the best we had encountered with saunas and pool etc.
Location Lack of evening restaurant, but plenty of places nearby
breakfast: good variety and quality we left this hotel after 2 nights, because of the uncomfortable room: we could not turn down the heating and had to turn on the airconditionning in order to cool our room (in the winter!!) As it was situated to the busy street side, we could not sleep with the open window. Their homepage is very stylish and modern, but the hotel itself is kind of oldfashioned inside. Very tiny garage: complicate access for bigger cars. Kind of hectic hotel (bus groups)- no restaurant facilities if you want to eat à la carte.
Second stay at this hotel. Standards remain consistent. Excellent staff and breakfast. Room clean and functional. Well-located. Good spa facilities, especially the pool. Will definitely return. Not applicable.
We did enjoy the location in particular and appreciated the underground parking in central location. The use the car lift for personal purposes with children was not particularly exciting, but the kids liked it.
Location, location, location. Friendly staff, nice rooms, good value. Can't wait to return.
Vicino al centro storico, camere abbastanza grandi, personale disponibile. L'hotel è di fronte alla stazione ferroviaria: il panorama non è dei migliori! Camera rassettata senza ripristino dei contenitori di shampoo e bagnoschiuma, mancavano le ciabatte. Zona sauna/bagno turco senza personale presente.
the all hotel was great and the staff were great to us since I was on crutches. they couldn.t do enough for us. the breakfast ladies were dressed in national costume and so friendly.
The staff were friendly and helpful. The location was perfect for the train station and the heart of the city.
Room was too hot Room was too hot
We were traveling through Bavaria by train, this hotel was just steps from the Innsbruck train station. Luxurious, with every amenity in the room, beautiful modern decor, immaculately clean, luxury bath. Quick walk into Innsbruck, everything can be reached on foot plus there is a bus system. There is a coin laundry just across the street also. The buffet breakfast was amazing, best I've ever had. The staff wa friendly and very helpful. No, it was really wonderful.
The staff on the Reception desk were extremely welcoming and helpful.
Very warm welcome - friendly, old fashioned service, room was extremely comfortable
Cosy rooms, excellent restaurant & staff.
An excellent restaurant for evening meal with attentive service and superb food which also applied to the included breakfast. nothing
Beautiful hotel and kind staff There is no slipper in the room, the elevator is too small
Breakfast was excellent. There was some noise from the street in the morning, but there was also a nice view from our window.
Convenient old - town edge location; very helpful staff and good service; well appointed room.
Position in city centre, small, quiet, ok buffet redesign needed
The coffee was very good and tasty in the restaurant. There was not enough place in the toillet.
Nothing No a/c
Excellent staff, breakfast and location. Free internet with a strong signal was also a nice bonus.
Kindliness, Italian speaking
Hotel staffs were very friendly. Ventiration fan in bathroom didn't work.
nice, clean hotel, good breakfast, helpfull staff, very quick check-in, very convenient location to the city centre, room standard not for 4 star (i.e. no air conditioning)
The staff were particularly helpful assisting with onward travel information following delays after the volcanic ash disruption. The breakfast selection is very good and the swimming/spa facilities are superb. The hotel is well positioned for the old quarter and the railway station.
It was very warm, friendly and comfortable.
centrally located, friendly personnel. The bathroom was not clean.... dirty under toilet seat.
staff, location, pool, training-room....everything a bit hot in corridors, bar, restaurant - no aricondition?
The pool in the top with the view to the Alps was great. Breakfast was also very good. The room was not according to the hotel. I expected better accommodation / furniture in the room for the price I paid.
Nice room, friendly staff I would have liked a room for the same price but with a better view
This hotel is located within easy walking distance of the older part of town. When I went, the Christmas markets were in full swing so the location was perfect. Service was wonderful too.
This hotel is a class act with nice rooms, nice buffet breakfast,and a great locations near the historical center of town. You always pay more than you want for this type of arrangement.
A nice hotel at walking distance from the old town,nice quite environment with a rich breakfast buffet
Good location, very good breakfast, spacy restaurant, airconditioning worked pretty well. A bit expensive
We had a balcony which overlooked the mountain which was a wonderful sight even in summer
Panaramic windows of amazing views that shift all day as the mountain weather and light change (try & get 6th fl or higher- mountain side), Comfortable beds and living space- chaise lounge, rocker, table, sofa. AC worked well, free sauna with view in evenings if you book direct with them, very nice restaurant, tea/coffee in room. 1 block from train station so super easy to find and get to and from- only 4-6 blocks walk in safe area to old town and river. I was on the 11th floor and loved it all, but and this is speculation only, if on lower floors the train sounds might be troublesome.
Lovely hotel in great location.....
Very good breakfast,the Cafè was very nice, good to have dinner,too.Central position.Parking facilities.The room was very clean and with good fornitures. We are very happy to chose this hotel and I think we will visit it again!! The room was very hot and it is not possible to change the temperature!
It was definetly a superior-class hotel, placed in a good position in respect to the historical downtown, and the room was very big.
As the name says this hotel is realy in the Center of Innsbruck. The breakfast and bar room still have the charme and stile of the famous austrian "Kaffeehaus" Although the rooms are comfortable, they are very small.
Friendly staff and good privacy. No complaints.
the location was very good. The parking facility was good. The fitness room equipment was very poor. The 2 cycles were dangerous and broken. The weight machine was OK.
Family room provided was very spacious and comfortable. limited car parking, so had to use public parking.
The hotel was in a very good location. The front desk attendant was marvelous and the rooms had a great deal of storage room. In general, being from the US, we typically sleep on softer beds. Although I don't specifically recall the hardness of your beds, all that we stayed at were harder than we are accustomed to in the US.
Great location. Easy access to all sites. Bed very comfortable. Breakfast was extensive, and served in their restaurant which is a happening spot early in the morning which made it fun. Lobby staff didnt seem overly friendly. Just kinda there going through the motions.
The personal were very friedly and helpful. The room clean a bit of tlc would do the hotel good the lager is good for shopping etc. and the price good. Nothing
The design, minimal and efficient and comfortable! It all made sense -- uncluttered, roomy, efficient, with wonderful attention to detail. The hotel is efficient and functional. We love the bathroom access to light and ease of use with the two way door, etc. Nothing! We like every thing and admire the folks who designed the entire hotel but especially the guest rooms.
The room is spacious, the hotel brand new and the location excellent.
very good location 5 min walk from city center, very frienly staff, good design in hotel, big rooms, recommended to visit the city.
very nice hotel no
the comfortable and modern designed room After waking up in the morning i felt that the air inside the room was dry probably because of the air condition system. I'd also like to have more available pillows for the nightsleep
The staff was wonderful. The breakfast delicious.and location we had a problem with our ac condition system
one of the best in europe.
this is a real design hotel, but nevertheless very comfortable. The rooms are very large and the view opens to the mountains. The station of the "Hungertalbahn", that leads to the mountains is just in front of the hotel. The hotel staff is friendlier than usual. the hotel is on the border of the inner city, so just a 10 minutes walk.
Kindness of staff, nice room
Very nice location, excelent staff, highly recommendable hotel Everything was excelent
Central to Innsbruck, Reception very polite and always ready to help, local knowledge very good. Very comfortable room, super bathroom Nothing to report
Great location Parking facilities are away from the hotel with no direct link. Noise from road traffic
The location to the town was great. 5 minutes walk to the centre of town. The breakfasts were pretty good also. No views from the room, and the room was very small.
very friendly and helpful staffs
The room was spacious with great amenities. It was clean and comfortable. We had a beautiful view of the river and city and it was in a great location.Good breakfast. When we entered the hotel we were overwhelmed with the smell of cigarette smoke from the adjoining bar. There was no one at the desk to great us and when the girl showed up she wasn't very nice.We were worried we made a mistake with this hotel but once we got in our room everything was great. The rest of the staff was very friendly and our stay was very satisfactory.
The new bathroom with towel warmer and the bathtub was great! Parking was not great, would like parking closer to hotel.
location, comfort of room no tea/ coffee facilities in room
We like the atmosphere and the courtesy of the hotel staff. The fact that the hotel is very close to the center of the town makes it perfect for visiting Innsbruck and in particular for enjoying the shooping. The smell coming from the smoking area of the bar and from the kitchen that was very strong on our floor and in the room.
The comfort and high standard The design of the room
The location was good. So was the breakfast. The heating system in the room was broken and the staff seemed unconcerned. "We will get to it tomorrow."
the breakfast 4th floor carpet damaged and filthy upon arrival no service for luggage to be taken to the room hot water not hot by early evening service of breakfast staff efficient but cold damaged electrical outlets in the room not enough evening reception staff during 23rd and 24th Dec
Breakfast was phenomenal!! Amazing range of food and condiments - by far the best we have had around the world and wonderful dining room staff as well We missed being able to make ourselves a cup of tea in the morning when we awoke...jet lag often means this can be any time from 2AM onwards. Can you consider putting a kettle/cups etc in the room as we are used to having this available in London and Singapore??
great location close to everything; very helpful staff (I needed an adaptor for mobile and they supplied one free of charge straight away) and a superb breakfast
central, nice bathroom, very nice bar and breakfast area, good breakfast for this price I expect a wireless internet and sauna and sport centre, hotel hs no restaurant
The location was excellent-quality hotel with excellent facilities and service. Breakfast choice outstanding. The wooden floors tend to echo and at times one could hear the room above and the people moving around. however this is a minor point considering how good the hotel is.
Breakfast buffet was fantastic. The rooms and public areas were well maintained and clean. Location is very convenient. The mattresses were low end and the double was 2 twin beds pushed together. The beds actually separated a few times. The TV had only 1 English language channel and no movie rentals.
Breakfast was great. I could not get coffee or tea until 16:00pm after breakfast.I wanted to sit on the rooftop terrace and drink coffee but this was not possible unless I bought a takeaway coffee from elsewhere.
Breakfast was good and in a very pleasant restaurant with a good view. Liked the evening bar on the terrace and a pianist was there too so nice to have some live music. No evening restaurant.
The restaurant on the fifth floor and its the very central position.
Fantastic homeland definitely value for money. Very friendly staff who were really helpful and made you feel very welcome. The best breakfast I have had in a hotel in Europe with lovely waiting staff. The room was comfortable if a little hot but opening the window solved that. The location was perfect with a very short walk to restaurants and shops as w,ell as the museums churches etc. I would highly recommend this hotel to anyone contemplating staying in Innsbruck.
It is a very charming and historic inn. We appreciated the sense of history that was reflected in the hotel brochure, the walls, restaurants, and even in the plaque outside the hotel. Wonderful central location in the old town, a stone's throw away from the Inn River, and expansive views of the mountains.
In beautiful old city of Innsbruck. Excellent hotel in nice environment. Worth paying for "superior room" as very spacious. Even romantic!
Friendly young staff
the hotel staff, the hotel's location, the hotel's restaurant
The location is perfect, except of the parking problem. Nice renovation, romantic and comfortable Too expensive and no internet connection, no slippers etc, no boiler (for tee or coffee), which are common and standard for this kind of 4star expensive hotel.Parking problem.
we loved the location- perfect for exploring the village. We also enjoyed the warm ambience of the room and dining areas.Please write at least 15 words We could have used a closet or area to place or luggage.
Ideal location, within steps of the major sights. The reception lady was very nice and helpful. Breakfast didn't have scrambled eggs or croissants. Waiter at dinner was in a hurry to get rid of us, not very good service there. Carpark is about 5 min walk away, but this wasn't a problem for us.
The hotel staff was very friendly and knowledgable regarding the area with respect to what to see, best way to get there, best time of day to go, etc. Hotel was clean and restaurant food was tasty. When we arrived we couldn't figure out how to get to the hotel because that street is not open for car traffic from 10:30am to 6pm. We should have called ahead to find out about parking. We parked in a nearby garage and walked to the hotel. We found out later that hotel guests are allowed to drive up to the hotel to unload the car then must go park in a parking garage about 2 blocks away for the duration of your stay.
Very nice hotel, perfect situation in the old town. Friendly staff, good food in the restaurant and a nice clean room.
Perfect location to see the old city, make shopping, relax..to enjoy the weekend! Our room had a good size and had even a whirlpool..very clean and comfortable!
Free parking close by. Shower great, but small bathroom. Good selection at breakfast but no hot food. Small but adequate room. 10 mins walk to Old Town. Room temp hot and unable to change, but could open window.
Location, staff, room was comfortable
Quiet, yet near the old town. Very comfortable and clean, very helpful office staff Lack of smell of tobacco smoke found in some Austrian town centre hotels Early morning waitress seemed a bit slow to replenish used buffet items
The night staff were very friendly and helpful by servicing us even after they had just closed for an evening night cap. We ere introduced to egg liquer which was to die for. The breakfast buffet was tasty. The location was within walking distance to everything including the golden roof. It was located on the other side of the river so it was nice and quiet for sleeping. The bed was not as comfortable as I would have liked. It was two twins pushed together to make a king and there was no sheet on the bed (only a comforter) The bathroom was okay but nothing fancy.
the hotel room was o.k., not much more. it was a five minute walk from the city center which was great and the free parking is also a great thing in pricey Innsbruck.
Location is good. Breakfast was poorly organized, when busy, the service was poor.
Friendly and effecient staff No
Good location. Big TV. Good breakfast.
Friendly staff, accommodating possible requests, elevator access good, parking availability very helpful No, nothing to complain about
The location is excellence, near old town. A bit noisy due to room facing the road.
The staff was helpful. Too old.
The rooftop restaurant made for a spectacular evening. The location made access to "Old Town" very easy. Perfect setting for our "Retirement Honeymoon"! None
Very good location, within a very short walk of Old Town and the major sights. Breakfast was not included. No tea/coffee facilities in the room.
The hotel offered a quaint setting that afforded us access to the old town center for sight seeing and shopping ease.
Very nice and friedly staff.
Excellent location,lovely room,breakfast beautifully presented and service courteous. The room had an irritating noise - perhaps from heating/air conditioning pipes.
Very much enjoyed our stay here. The room we had, which we only paid a standard rate for, was very nice - spatious and nicely furnished. Decent location also, only five minutes walk to town centre.
rooftop welcome with gluhwein. Warm and friendly staff. Excellent service and food in restaurant.
Dining room, menu and serving staff highly professional and friendly. Menu was impressive. At time of booking I provided a specific special request that was not provided. (flowers, champagne... at my cost) This was a wedding trip. No acknowledgement from hotel staff. I did not pursue it further as the surprise effect was lost. It does not stop me from recommending the hotel, however this little extra would have differentiated the hotel for me.
The hotel is in a great location, I like the family history of the hotel, the bar and restaurant were good and the staff is very friendly.
My husband and I loved the comfortable bed and pillows. It was quiet and although the room was small, it was all we needed. The tv was too small.
Very good restaurant - tasty food, good service, nice environment. Room was very clean. Staff very helpful. Although extremely clean, room is not really what i expected for a 4 stars hotel - furniture is very old, bed and cover very small, bath very small and very old looking. Very small TV with actually no English speaking channels, no fridge.
Good location and easy to find the hotel. The only problem we had was the door built with the bath room was too old to be closed.
it's closeness to the centre of the city Yes, the hotel was overpriced and the rooms are badly in need of renovation. Fair price for this hotel would be €50 per room per night!
Breakfast even not having a big variety of goods, has a very good quality. The beds were really confortable. The reception staff was not very client service oriented and sometimes hostile.
Its location near the train station. Staff was just doing the issuing and receiving of room keys.
Good restaurant. Very kind and helpful staff (both reception, restaurant and cleaning). Staff speaks English. Free wireless internet with an allright download/upload rate: I had no problems with ordinary use of the internet including webcam video transmission. When using the wireless internet a lot for e.g. working in the hotel room, it is a little annoying that you have to sign in to the internet with a new username and password for every three hours. But the staff at the reception is very generous with the passwords, so you can get e.g. five new passwords at one visit at the reception in order not to have to go there every third hour.
Good location, pleasant room, friendly, helpful staff. Nothing
Everything was expectable. no
good location, nice aptosphere.
Staff was friendly and helpful. The location was convenient for touring without the car. There was am;le parking available.
Buffet breakfast good, bed comfy, owner helpful, BBC prime on TV. Very well situated for walking into the old town. Bedrooms on ground floor for the less able. Car parking off road with security camera. The bathroom needed modernising, shower not very good, separate seating area not necessary in bedroom. No lift and we were on 4th floor but we don't mind walking.
This hotel was in a good location for walking into Innsbruck. The parking was difficult.
breakfast parking facilities, small room for 4 people
hot water in the bathroom did not work
Very central positioned in the center of town. Parking facilities is catastrophical - truly a discaster...
Excellent location just over the river from the old town. Staff very helpful.
Everything was really good with reasonable price. The breafast was also good.
Nice hotel , clean and comfortable. Breakfast could be little bit better
As noted, this hotel is an easy walk to the old town center. It is a bit hidden in a dead end street and of course the streets are very narrow (by American standards), so plan to drive there with caution. The parking is very tight so it's handled by a valet to squeeze everyone in. The food was plentiful but a limited variety. The ground floor room was somewhat noisy because of the traffic to the breakfast room, front desk, and front door. Rooms on upper floors would be fine.
in walking distance to the old part of town, friendly service, good value for your money
Nice, small hotel located erally close to old town. You are right off the main street and one block away from the main train station. The stuff was super helpful. I had budget room which is jsut what you need when traveling solo. Even I arrived early, I was able to check into my room at 1100. Breakfast was pretty good for continental one.
The room was very comfortable and the staff were helpful.
no nonsense lack of parking which was fairly far and expensive
nice and friendly staff...the great thing about the hotel is its location...it is at the city centre....so you are close to the railway station, most of the place of cultural interest.....overall a great value for money hotel
Staff were very friendly and helpful at all times. Breakfat was good and wholesome. The hotel is in the heart of the town and close to the railway station which is for both local and intrastate trains as well as International trains.
Good location, 5 minutes walking distance from train station, friendly staff, clean reasonably sized rooms, lovely reception and breakfasting area, good breakfast. We only stayed one night but found the hotel comfortable and Innsbruck a wonderful city, we will return.
All the facilities and services are between decent to very good. No silly poshness and frill. Friendly and helpful staff. Given the price, this is an excellent deal.
The staff was knowledgeable and accommodating - and it was so refreshing to be greeted with a smile. The hotel is located within walking distance of Innsbruck's main attractions.
1.good location:just between HBF and old town, to each less than 10 mins walk,2.very freindly and helpful staff,3. with good WIFI a little bit expensive
breakfast is nice, good quality no AC (and it can get hot) , furniture is notably cheap and patched, more like acollege dorm than a hotel. (at least my room). No Wifi, and the modem was no installed in the room so i had to wait in the morning to access the reception (not staffed at night)