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Slick check in, very clean and comfortable
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
Close to the airport The rooms was far too hot.
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
the strict minimum!! 14 GBP for wifi
Close to the airport. Elegant in its own way. The rooms are a bit small.
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
Nothing decor very tired, noisy
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
The food was great, and the service terrific too. Doors a bit scratched up.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
location for airport
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
Very convenient, great location to airport
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
Returning to the US from a European trip, we needed to transfer from London Gatwick to London Heathrow late at night, and then depart the next morning from London Heathrow. The Hilton Garden Inn was ideal. It is located close to Terminal 4, and gave us a good place to stay for the night. Staff are very helpful. I can't think of anything
very quite and peacefull,outstanding breakfast, very polite staff,good security. excellent well kept grounds.I was also upgraded to a room in the main building owing to disability. absolutely nothing
Good sporting facilities (gym, tennis, squash, swimming pool. Poor service at the reception. Had a room at the very far end (6-7 min walk!) and very frustrating when no phone calls any day were picked up at the reception desk. Very slow internet speed in the rooms.
The rooms were very comfortable, well-appointed and clean. During a muggy June, it would have benefited from air conditioning in the bedrooms. Dinner in the dining room was disappointing. They seemed to use leftover bacon from breakfast in as many dishes as possible, including a caesar salad.
It was good morning breackfast. I did not like staff, bad servise. they have 2 computers also very old, dirty and dusty. one was out of servise completely. onather working very poor. no printer scanner copy facilityes everithing was not working. They do not have suttle bus to windsor city and ordering taxi was quite expencive and time consuming. there was not any acces to rail as well. no tooth brush, no slippers, no adaptor, TV aged as my gradmather, very dusty room, no air conditionering, bad smell in room...no iron... i will never stay here agin.
The room and the dining experience The lack of direction to get from one part of the hotel to another
The room was pleasant and had everything I needed but not "superior" The restaurant food, the dirty toilet, the attitude of staff
Welcome arrival and efficient checkout at reception The sounds from the outside bar area in the 'garden' echo around the enclosed quadrangle, and residents were allowed to make a lot of noise until past 3.30am. The hotel management should take this into account when setting the policy for the use of this facility as it kept us and other residents awake.
We had no running hot water and had to use our daughter's room to wash & shower. There was also a lot of building and upgrading going on. Also the rooms were too far away from the main reception and dinning room.
easy access location good - pleasent area
The swimming pool & outdoor drinking areas The bedroom was too cramped& the pillows were too firm
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Quite up to date Small room
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Executive lounge small room.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Staff attention to detail, quality of room and location
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
Convenient for our touring itinery.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
clean, modern and comfortable
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
The food at the restaurant was excellent - a fantastic meal.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
every thing it was perfect for a quick getaway for the weekend lack of parking
Check in was clean and efficient. The place appears at first glance to be running very well. Getting a meal was a fiasco. The restaurant staff informed me that the kitchen was running a "little" slow only she forgot to add the inverted commas. The standard of food when we finally got it (had to threaten to leave) was very poor. The up side was I didn't get billed for the meal but I would have gone out if the hotel had been honest and said they were not able to serve from the a la carte menu that evening.
Amenities Too expensive
Friendly staff, gym was good. SPA was not that good.
Marriott room standards as expected Restaurant staff were extremely slow (it was busy for Ascot) but not full. Waited 20 minutes on wine to the table. As a Marriott rewards customer I have had better experiences with regards to Marriott service
the bed is very comfortable and the room is spacious and clean
Room facilities Noise in corridors at night
Comfort and cleanliness of room. Staff very attentive. First impression on arrival in reception, staff efficient and friendly queue dealt with efficiently. Room well equiped and bed plenty of pillows and clean.
conveinience, Quiet no
Staff was extremely helpful and friendly. Room was clean, comfortable and spacious. The showers were very difficult to use and we had to change rooms because the shower couldn't have pressure and heat at the same time (something about being too far from the main pipes).
Room was exceptionally clean with excellent facilities. location was good for Windsor. Reception and room staff excellent. Would book again despite bad experience in restaurant. The service in the restaurant was very poor. Starters and mains were brought to the table together and after we requested main be taken back, we then waited 15 minutes before in was returned after starter was finished. Restaurant was not busy . However, waiter was very apologetic and did not charge us for the meal.
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
Early check in after a long haul flight was not possible
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Location, Bar prices exhorbitant, slightly run down nature of hotel.
The restaurant and breakfast food was good and adaquate but not outstanding. I was very pleased with the good sound proofing in the room so that we did not hear the airplanes taking off very close to the hotel. Good job! The bed mattress in our room was very hard and uncomfortable. I could hardly get to sleep. Also the bed cover (duvet) was way too warm and the only other blanket provided (in a closet) was also too warm for the weather. This was by far the worst bed we experienced in our month long travel in Europe. Your should do something about the bed and covers.
The comfortable bed and the heater in the room The endless corridoors and minimalist signage
Convenience for the price Bar Prices
they don't provide towels for the neaby spa- so I had to walk back as they didn't tell me this fact when I booked in
Help at front desk Expensive menu
room small but clean. bathroom clean. breakfast very good. we were just on an overnight between flights and it was good value for money. hotel is slightly run down - lounge area a bit tired looking - would not encourage patrons to have a social drink in bar.
The staff. They were the best hotel staff after about 80 hotels we have stayed in the last 3 months around Europe / UK. No business centre. A 4 Star property must have business facilities. Especially located near Heathrow Airport.
Location I thought the checking staff were arrogant and undertrained. I wil;l not be using yuor hotel again for Business trips.
The cleanliness, the friendliness of the hotel staff, the value, and the close proximity to the airport including shuttle transfer was perfect. It was great. I was not disappointed.
Comfortable bed, air conditioning Toilet is jammed in too close to the wall!
The location is perfect for central windsir;everytrhing is within easy walking distance.
The location is stunning, right on the Thames at the bridge that links Eton and Windsor. The staff were friendly and attentive. The facility is a little worn, but it's an historic hotel and we didn't mind.
The location is superb, Stroks restaurent was fabulous, couldn't fault the hotel at all
nook rooms across the road fom the reception are very nice...ask when you reserve! breakfast could be better...
cleanliness of the rooms and cooperative staff. Car Parking facilities or should I say lack of them.
the staff was very helpfull the room was excellent they should had place like a balcony or something for people who are smokers
Location Superb The pressure in the shower was the only fault. Otherwise it was perfect
Room of adequate size for a single. Comfortable chair. Poor level of lighting for reading. Couldn't turn down radiator so needed to keep fan on all night!
The curteous & helpfull staff.
The position of the hotel in Windsor and ease of getting everywhere
Lounge Area Room was very warm
location from Gerrards Cross, breakfast rom 151 could do with a refurb. old but clean.
Location was good for my business trip. On arrival I was kept waiting while staff member finished off sociaI conversation! I ordered room service which was cold and poor value for money. When I checked out my bill was wrong and I am still trying to resolve overcharging! A real shame as it could have been so much better.
your staff are more than plesant at all times the only thing which is going to sound very trivial, wait for it, were the scambled eggs ugg!!! think they might have been powdered
We had dinner in the restaurant and were disappointed with the quality and value.
The traditional pub area with open fire with the big screen although the bar itself was shut even though there was football on !! I would suggest the rooms be updated, dark wooden furniture looks good if its quality furniture in large classic rooms, otherwise it just looks old and dated.
Nice decor, comfortable room, good food The room was too hot, heating on too high! We had all the windows wide open all night in November.
Tea making facilites in the room would have been apperciated.
The great warm welcome from the reception staff was very welcome after a long drive. Good hospitality.
Great Value, given London location. Rooms very sizeable and well equipped.
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
excellent facilities. main restaurant closed. drink and mini bar prices too high
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
First class all the way Limited menu selectin in the sports bar
Location and friendly staff Cleanliness
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
The size of the room and the Hotel's location poor service at the restaurants
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
Hotel was clean and comfortable and the staff were lovely. No complaints at all.
Friendly staff. Clean room. Plenty of hot water, good shower. Swipe Card that took on average 8 goes before registering. Soft bed leading to backache. No biscuits in room. No restaurant.
Exceptionally clean, comfortable and well appointed for Heathrow The resturant is a get it from a vending machine & microwave it yourself as mentioned but not great choice to say the least. the bar is limited at best when it is staffed.
the bedroom itself food and service
It's a nice clean Hotel. Hotel is in middle of no where. Although its still close to Airport but more firther away than other hotels. Dont get confused between Arora International and Arora Park.
Two small gripes...1)some shoe cleaning wipes would have been appreciated 2)Please stick a 'Lift lid' label on the kettle cupboard.I got grumpy when I learnt I had to read a room operating manuel before I could heat a kettle!
No instructions were given on use of room card to activate the lift. The checking in staff were not competent of the use of the computer. No instructions were given or displayed on how it was necessary to lift the top off the cupboard to make the kettle work
I found the lack of facilities ridiculous for a 4 star hotel. Surely, due to the lack of amenities in the local area, the restaurant should have had more than vending machine food as an option?! My room was dirty and I have come away with bed bug bites. It's a shame as I have stayed at other Arora hotels and have had excellent experiences.
The rooms had good quality beds and the external noise (heathrow airport) was not intrusive. The resturant was poor. The English breakfast tasted of Indian Cuisine and was over priced. The main menu was in reality limited to Indian food however was reasonable quality. Again it was over priced however.
It is relatively close to the airport. It is very quiet. It has easy access to public transportation.
The hotel IS NOT AT THE TERMINAL 5! I was traveling by myself with 2 little kids. Bought it thinking it was right at the terminal, convinient location I thought... NOT THE HOTEL IS GOOD 15min FROM THE AIRPORT and you have to take a bus and pay for it too!!
Hotel was fine but location of this hotel shouldbe madeclear at booking. Myself and several others booked Hilton Hotel at terminal 5 thinking it wasHilton Hotel at terminal 4. Hilton Hotel at terminal 4 has direct access tosubway and shuttle busses to anywhere, Hilton Hotel at terminal 5 is in fact not at terminal 5 but quite a ways away requiring costly shuttle busses or taxis. Shuttle busses also do not run to terminal 3, but require taking a bus to terminal 5 and then another bus to terminal 3, or the expence of hiring a cab to get you there
Close to the airport, quiet, well cooked breakfast, excellent Italian restaurant far too expensive for a transit hotel, no warmth, bereft of human kindness in architecture and facilities, matress well worn, so poor nights sleep before travelling, need a second mortgage to buy food and especially drink
The bed was extremely comfortable and the room was quiet despite being located across the street from the hotel. n/a
Overnight stay at Heathrow, prior ot flight
I thought the reception into the hotel was excellent, the staff were very helpful and polite. The room was well appointed, comfortable and very clean.
The location, the services. And we really like the casual coziness of the Barhemia lounge and cafe. We always enjoy relaxing there, watching tv with food and drinks.
Family room was offered hence we could stay in the one room as a family. Price of the restaurant
The Execuitve Lounge was very small and uncomfortable and certainly not worth paying for an upgrade to get use of it.
We only had a overnight stay in the heathrow Marriott so none of the above catagories apply, Nevertheless our short stay was very comfortable, and I would not hesitate in recommending this hotel
Cleanliness of room N/A
Convenient to airport. Shuttle bus is GBP 8 per person. If 2 people that's GBP 16. Taxi is GBP 18 - go by taxi! Hotel has a pretty good restaurant. Room upgrade is not worth it - rooms are the same as regular (having stayed before in many rooms here). Good gym and pool. Only 1 computer station in the exec lounge. Should have at least 2. Lots of times had to wait >30 minutes.
Amazing building with lots of history, we had no idea over 200 movies had been filmed there! Also, we hadn't realised the famous village of Bray was five minutes away, worth a mention on your website. Fabulous location right on the banks of the River Thames.
The view of the river from the room, and being able to check in a little early
fantastic building with unique history in lovely surroundings would have been nice if the room had been heated prior to our check in as it was freezing and explain how it worked
The room was spacious and well appointed Vegetarian selection was limited
emptying bottle bins at 6.30am!
The environment is excellent
The grounds Did not like the Beauty Salon, Booked my wife for a 40 min massage on her Wedding Anniversery and only got 20 mins. Absolute rip off.
location, excellent for windsor horse show.
The Oakley is incredible! The room was the perfect style to match the hotel, the bed was very comfortable, and the sandwiches are amazing! It is beautiful to walk around the property both at night and during the day. The whole hotel is gorgeous! I can't find anything bad about this place!
The staff they were very friendy and efficient. We requsted breakfast for 04:00 and this was no issue. Bar and restaurant staff were also excellent. No everything was very good
Excellent quality in a beautiful setting with very good facilities.
free upgrade! still not enough sound-proofing from flightpath
It was central to tha area where I wanted to be.
Thought the room was big and comftable Staff did not speak good english
Rooms were excellent. Comfy bed and lovely soft feather pillows. No faults at all. The location was great, close to station, Castle and shops Breakfast for the money was pretty poor, in as much as quality, although plenty of choice.
excellent room and bathroom and well situated hotel in the heart of windsor with easy parking being a great bonus. overpriced hotel bar tarnished our evening as prices were a third higher than nearby bars and restaurants.
room and breakfast
Proximity to the Castle was excellent. Being situated in the High Street was a bonus, especially for the complimentary car parking and access to the shopping area Our room was situated in the top floor of the annex with no elevator, which was an inconvenience, but the staff were there to pick up and deliver any heavy cases.
Friendly efficient service. Central position in the town. Good breakfast service. Over heated. Needed to use the room air conditioning to counter this which was a waste of energy. Could not open the window because it was too noisy at night - a minor grip about a very enjoyable stay.
the location was excellent for everything we wanted to do and see in Windsor and the view from our four poster bed was amazing we looked straight out to the castle lack of staff on reception for checking in and out
Staff were very friendly and helpful. Breakfast was lovely. Location excellent for our trip to legoland as shuttle bus to legoland directly across the road. I found at evening time and early morning the noise of aircrafts flying overhead quite annoying. But would probarly be the same at any other hotel in windsor.
The hotel was excellently situated and well appointed The bed was too small and the breakfast expensive
overall an excellent hotel and very helpful staff made our stay very enjoyable. great location close to Windsor Castle
Great Location (across the street from Windsor Castle). Polite & helpful staff.
Excellent hotel, very well placed directly opposite the Castle. Staff very polite and friendly, modern room very comfortable