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Great for business. The restaurant was great. Friendly staff. None
Breakfast wasn't free. The faucets were either too short or the holes were drilled too far back. Basically, the whole place looked like they just redid it to look much fancier than it actually is.
Not a thing at all. There were bugs!!!!
Cheap and close to where we needed to be. The bathrooms weren't nice at all. And the cleanliness was subpar.
Friendly staff, comfortable room, nice pillows and linens. New furnishings make the older building feel new. Nice cup of coffee in the morning to go. Could be a little cleaner (carpets vacuumed more thoroughly) but good nevertheless.
Good location for the business I needed to do The wifi provided was very poor. There were almost no amenities in the room, no microwave, mini fridge, iron, hair dryer, ironing board, etc.
Check in was easy, no hassle. The room was nice, what you would expect for the price. The bartender was rude. No knowledgeable in the basics of bartending. No continental breakfast. Had to pay $3 for a basic razor
Friendly staff, clean rooms, comfortable beds, convenient to airport No continental breakfast
Decor & layout was unique along with a great snack area, billiards table & social areas in lobby area,. Friendly staff. Though clean lots of scuff marks on walls, stains around shower door hinges , and similar"long term" maintenance things is starting to give a run down appearance to an otherwise unique and fun place to stay.
There were no towels in my room. I called 4 times to ask for towels and got no answer.
I always feel comfortable at Aloft locations. All service staff including housekeeping were very friendly and responsive to a "Hello". In general the hotel and room seemed very clean and smelled fine. The bed was very comfortable and the linens bath etc were all in good order But due to some abuse by guests the room was looking a little worn. ie:Scratches in wall finish & headboard.
The staff was amazing, Tamera, Jamal, Gladys, Cliff and last but certainly not least Niya! They were so amazing I'd take a trip from Phoenix to Baltimore JUST to see them. They truly are the definition of hospitality My only concern was it took almost 2wks to receive my incidentals deposit back. But that's attributed to processing times through financial institutions.
Facility is quite old $ tired. Various things were missing or didn't work. Location is isolated, not close to many restaurants or shops. Staff did all they could to make up for facility shortcomings.
Nothing This establishment over the duration of four days charged my credit card four times after I had prepaid for the room, not including an incidental charge, totaling $360.00. The staff was not able to explain the charges, and could not get a manager on the phone to speak with me. According to the staff, every time I asked to speak with a manager, there wasn't a manager on duty. The staff would call the manager in my company and be directed to a voice mail, and leave a message. They do have a pool, but the hours of operation are slim. The pool is not open until 4pm when a lifeguard is on duty. That brings me to another issue, I caught the lifeguard smoking marijuana just outside the back door to the hotel (which is right by the pool). I'm not normally against people smoking marijuana, however, I do have an issue with it when peoples lives could be in jeopardy. Because of this experience, I will never stay at another W hotel.
close to the airport very comfortable bed free coffee non smoking-supposedly some guests were smoking and none of the staff called them on it the entertainment system in the room required a special cord to connect your personal device, which signage said was available at the desk- the 2 girls looked at me as if I had 2 heads and could not find the cords
The bar Room was dirty staff unprofessional
Everything was bad about this hotel from the staff to the room. If I was staying for more then one night I would have left the hotel and went to the hotel across the street.
Great room, good wifi The reservation through kayak was messed up. Took a couple hours for hotel manager to get it squared away and check us in. This was very frustrating after a long day of travel. Will really question using this reservation approach in the future.
Clean, modern, sleek. Will keep boing back.
The room smelled nice. I paid $5 for a bottle of water and a yogurt. I wanted cereal but they didn't have milk.
beautiful, well maintained. restaurants and bars good, excellent location. not. thing. beautiful.
Well run, good facilities, professional service. An excellent value.
We really liked our room and also the amenities within the room, the closeness to the mall, the complimentary shuttle and also the free parking. Very early check-out time.
The location of the hotel with the courtesey shuttle with a five mile radius is excellent. The location is less than a mile from Arundel Mills shopping, Maryland Live Casino and less than five miles to BWI airport. The hotel check-out time is 11am, which isn't a problem, however they expect you out around 1030am. My wife and I were awake waiting for a weather report and knocks on the door from housekeeping began the barrage of knocks at the door, phone calls, asking when we're checking out. Respecting hotel policy wasn't an issue, but most hotels start the call thirty minutes after check-out not before. If we dined in the hotel for breakfast the outcome would've been the same because the restaurant is small and the staff is small for the amount of guest. They provided a breakfast coupon for the restaurant, but decided to pass because of the wait, so the staff was rude with the two following housekeeping members and the front desk attendant calling after that.
The hotel was way beyond my expectations. It was the perfect place for our wedding anniversary. The customer service was great as well. The room was gorgeous with a contemporary look. Great location-close to the mall and every restaurant you could think of, but in a quieter location further down the road. Could be a bit noisy in the morning. Walls are thin and you could hear what was going on in other rooms/hallway.
Breakfast was amazing and our $15 (1pp) coupons covered breakfast. The inside resturant was really clean and i loved the fire place. The wings i ordered in room service were good but i have to order them crispy so they weren't super soft and their potatoe wedges are huge and were not what I was use too at all. On the executive floor they have a snack room for anyone on floor 7. The snacks were great: muffins chips candy sodas tea coffee hot cocoa water pretzels etc. the room was 255 for just one night on that level....the room was clean but small, the hotel is eco friendly. There are a few other restaurants within 5min of the hotel if you don't like the indoor or attached one. The room rate is over priced thats my only complaint. The hotel is over priced, and the walk from the garage to the hotel can be a bit much if you have alot of bags.
I loved the staff. They were what all hotels would want . The staff was always chearfull and willing to help you out. Great job everyone !
Everything about the hotel met expectations and the price was reasonable. The restaurant and bar are best avoided. Overpriced and poor service.
I loved the bartender at the hotel bar who closed both Friday and Saturday night. She was very guest oriented. There was also a maintenance man who was very helpful on Sunday morning. The staff was great!!! There were kids running around the hotel All hours...they were loud and tracking water all over the lobby since they were running from the pool and then into the lobby and then back to the pool. Develop a system to let guests know if large groups of kids are staying at the hotel.
The staff was great. Very friendly and polite. Very good food in the restaurant. The availability of the shuttle to take people to and from the airport or to the metro stop was a big plus.
Very cleanrooms, nice pool and gym facilities. Bartender using hands in condiments after blowing nose and eating a sandwich. Server in restaurant used hand too. Very gross! Pool area large indoor, nice area.
Great hotel, friendly staff, clean and comfortable rooms, easy access to Arundel Mills, Baltimore and D.C. I had a great time.
Staff was incredible Elevator didn't go all the way to the top floor where we were staying
The bed was super comfortable! Loved the indoor pool + hot tub! When I booked the hotel it stated, high speed WiFi and complimentary breakfast. NOPE!!!!! You have to pay $12.49 for the WiFi and we thought the breakfast was COMPLIMENTARY but half was through eating and nice lady put a $39 bill on our table. I asked the reception "that I thought the breakfast was complimentary" they told me that only when you upgrade your room when booking it's free. Well don't be fooled because I was. My conformation says complimentary breakfast, but they told me my room did not come with it! The only reason I booked this hotel was it had great reviews and the WiFi and free breakfast. Let's just say lesson learned and I won't be returning!! If WiFi and free breakfast is a want like it was for me, this hotel is not for you!
Good staff No breakfast
All essential, very clean. The employed charmers.
New room with desk for work. No frills.
Clientele....there was an aggressive panhandler roaming the grounds. Whether they were or not, some guests seemed to be living there semi-permanently. Although the rooms have been redone, the motel seems dated. The clock was difficult to figure out as to how to set it. There seemed to be people roaming around all evening.
very disappointed with the transportation to and from the airport, as we chose to stay here because of an early morning flight from BWI
The room was clean and nice overall. Loved how they accepted our pets. Sheets had a few stains and needed to be changed. TV service was out for the first few hours we were there. No breakfast
Everything was okay so far
I was disappointed that there was no microwave or fridge in my room. I ended up moving and paying another ~$12 to get them. Otherwise fine.
Scott at front desk was very professional and helpful. I was looking for a place near the airport for one night and with shuttle service to and from airport and not too expensive. The shuttle service also drove me to dinner and picked me up after.
The front desk clerk was exceptional. The first room I had had a small odor and what appeared to be mold. I went to the front desk and they moved me to a new room and he gave me a snack to boot
I liked that my check in went very smoothly and the room was pretty decent. We go no warning that maintenance was being down on the streets and we were going to be out of water and there was absolutely no parking. We had to park next door at the Hilton. When we called the front desk the lady told me I could park on the grass or something but there was no guarantee that my car wouldn't be towed because she didn't work for the Hilton.
Clean room Quick staff
Room was clean and close to the airport.
Comfortable, clean hotel with professional and helpful staff. Room keys got demagnetized twice during our two-night stay, bit of an inconvenience when carrying luggage and whatnot upstairs, then having to go back down. Staff were helpful and apologetic in fixing the problem.
I loved the cleanliness of the room and that it was large enough for two people to sleep comfortably. The furniture and room environment seems kind of dated.
I was pleasantly surprised by the comfort and cleanliness of this hotel. It was a great deal, the staff was extremely professional and attentive and the room was clean and comfortable. Definitely staying here again!
I loved it. I woul be staying there again real soon, breakfast was great, I had a comfortable sleep everything was amazing
Shuttle service Not having breakfast for free and it was expensive to buy given the quality.
The restaurant within the hotel was great. Really good food and service. The lobby was also very welcoming, and the rooms, as well as the hotel overall, were very clean.
Very clean and comfortable.
The bed was comfortable and the room smelled and looked clean! I was impressed.
Welcome when first arrived. Good location. Good price. Room was well appointed, roomy and clean. Just right - bar, food, just the right size. Had to leave after the weekend.
On site restaurant and bar. Decor was very elegant.
The rooms were clean and beds were comfortable. Pool did not open until 3:00pm. (Traveling with kids and main reason for choosing hotel was pool.) Cafe with coffee bar was closed. Very limited convenience items available for purchase. No gift shop. Room had very bright flashing green light all night.
Checking Out!!! Room not ready, Rude staff, didn't feel welcome, Polystyrene cups in rooms. Breakfasr area looked like a tornado had passed through. Foods not labelled. Staffs outfits needed an iron.
Modern look of the room. Water in the room. The holes in my shower curtain. The stains on my comforter and wash cloths. Being charged twice. Calling the hotel twice to get a refund and still not getting it. Having to call the corporate office to be refunded. Not being comped in any form or fashion.
Friendly and professional staff. Could use some additional staff in the lounge.
Very nice hotel and the front desk agent was very nice. The shuttle driver on the 7:30am shuttle was great very friendly. They need to cut the trees around the sign on the street. It was a little hard to see.
Clean and comfortable but a bit pricey.Shuttle service to BWI should be more frequent
I liked the bed the most.I wish i couldve taken it home!it was very soft,puffy and clean.Also very high quality. well food should have been included. even if it was more expensive but it would saved you the hassle,and wel trips with the shuttle for those who dont know Baltimore. it was free within 3 miles but i didnt know what i would find to see within 3 miles.(because i know nothing about baltimore)
Great location, nice staff, and very clean. There are no charging stations in the room. They do not have USB plug-in stations so don't forget your charging base.
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Absolutely nothing, staff are terrible, rooms are beyond old and creepy, housekeeping doesn't even know how to make a bed properly, more like an old bed and breakfast! There was dirty pillow cases... Ewwww and towels! Worst hotel ever Absolutely nothing, staff are terrible, rooms are beyond old and creepy, housekeeping doesn't even know how to make a bed properly, more like an old bed and breakfast! There was dirty pillow cases... Ewwww and towels! Worst hotel ever
The staff and manager went out of their way to make our stay great.
Great location The room wasn't as clean as expected
Proximity to restaurants, the airport and the mall for shopping. The friendly, knowledgeable staff is a bonus. Nothing that would keep me from not coming back.
The hotel was convenient to the activities I partook in. This was not a 3.5 star hotel. The bathroom was not up to par. The shower had cracks in the tile and had mildew spots in the bottom corners
Really should be rated a 4 star. Nice newer Sheraton, very clean driving and updated property.
The restaurant/bar The sheets were very scratchy. The bed was not soft. Not what I have come to expect from Sheratons. Did not get a good nights sleep because of it. This is important to me. I would probably choose another location next time I'm in the area.
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the location was perfect. they had a free shuttle from airport and free parking. nothing
This guest did not leave comments about this hotel.
The Staff were very friendly and helpful, especially Donna, our van driver. The breakfast had lots of hot and cold choices. The fruit was fresh. It was a 5 minute drive to the airport.
Affordable price. comfortable and clean room. Nice hot breakfast. Counter in the bathroom had an odd stain in the granite on it clearly wasn't dirty just kind of odd.
Great front desk person. Adequate breakfast. The facilities were tired and needed freshening.
I was picked up at the airport by shuttle late at night and taken to the Hampton where I was promptly checked in with no problems. My room was quiet and restful. I was alone but felt safe and comfortable. Breakfast the next morning was complementary and good. Everything was just what I needed. Nothing.
Staff was friendly, rooms are modern and very clean. Super comfy bed and pillows
The breakfast was wonderful. The staff was friendly. The room was dirty and outdated. The bed was a hard slab.
It was clean, quiet, and their free shuttle was super convenient. Breakfast was good also.
Very noisy from the jet traffic. Heat pump 3' from the bed went on every three minutes and ran for just one. Making a third party reservation deleted the free parking for our trip. Manager forced us to move the car to long term parking off site even after offering to pay extra....unbending. Totally unsatisfactory. I cannot recommend Hampton, they have lost me and my company personnel as a customer.
The Hampton Inn Baltimore-Washington gave us a free shuttle to the airport and back when we returned. This was very convenient and appreciated. No complaints.
Room was clean, bed was a bit too hard for us but it is in a great location and property appears to be well taken card of. Very busy due to proximity to airport. Shuttle was prompt in pickup and drop off at airport. Day driver during weekdays of shuttle was very friendly and could teach front desk how to treat guests. Saw little hospitality from front desk staff. No welcome to Hampton Inn or thank you upon check out. It takes so little to show you appreciate your guests.
Sonesta was beyond clean, the rooms were comfortable the staff were nice The complimentary breakfast was great. I just can't find any fault in it. I had the best stay in the hotel. The moment I stepped into the hotel I was like " I am going online to rate this hotel a 5 star after my stay" I didn't have a change of mind all through my stay. Nothing
i feel because we booked on line the room we were given was the worst available.first and second rooms were end of hallways and one was handicapped. then then next room had a bad odor we were told it had been thoroughly cleaned and the odor must be from that.t appears when we book on line we are given rooms that are the worst available We have.stayed a about 20 locations in the past year and windup with problem rooms booked on line many times.We were told on two occasions that priority rooms go to direct booking customers.When we book direct we seldom have a issue.I know are experience is a small sample,but there seems to be a trend .
Very clean hotel, seems to be newer. Large king room, great staff, good location to Merriweather Post Pavilion, 10 -12 min drive. So nice to have kitchen & fridge in room as you are better off cooking yourself than eat in Columbia, MD. Best extended stay hotel in the area. Only flaw of the room is that the kitchen could use a few more pots / dishes / utensils. We used it a lot as the dining options in Columbia MD are just depressing. The town of Columbia MD is a giant strip mall / shopping center / business park. Unless you are going for an event at Merriweather Post, there is no reason to stop in this city
Location. Cleanliness. Breakfast and Happy Hour.
Clean room. We had previously visited this facility and were impressed enough to return less than a month later. We make frequent trips to DC so was looking for a place to stay on a regular basis. Pet Friendly turned out to be a $75 fee for a one night stay. I have stayed at facilities and paid $15 but not $75! We have a small scnoodle that doesn't shed. I can't imagine what the $75 cleaning fee was used for. I would have preferred to have the fee disclosed on our reservation. I could have had a pet sitter come to my house for less money. Another problem was the heat - the room took 4 hours to warm up. The staff said this was normal and if it lasted all night they would compensate us. They said there were no alternative rooms available which I didn't believe based upon size of hotel and cars in parking lot. I think they just didn't want to accommodate people with a pet. Definitely not pet friendly.
this hotel was perfect! Me and boyfriend stayed here for a night for the Sweetlife Festival! It was our first time in Maryland. The staff was very friendly and very helpful, especially when we asked for directions to get somewhere; instead of just telling us where the location was they actually printed out directions for us. The rooms for very clean and very spacious almost like a mini one room apartment. The kitchen was a decent size they give you plates, cups forks..ect..to use. also nice seating area for when you want to just relax without laying in bed. Also it was nice that they had a shampoo and conditioner and body wash despensor right in the shower so if you forgot something it was right there for you!Also this hotel was located close enough to the city part of columbia but far enough to not be in the hossel of it all. also free breakfast! also the price was desent for what your getting! and check out wasnt until 12 which was lovely so we didnt feel rushed in the morning to get out of there! I would defiantly stay at this hotel whenever we go back to maryland. the breakfast wasnt the best. but you could always make your own if you felt like it in your own personal kitchen!
very friendly - willing to go the extra mile for you
easy check in close to highway into the city Clogged sink, very loud, poor appliances our iron and hair dryer barely worked and when asked about it they said it was functioning as normal.
The Quality Nothing.....
My toilet kept getting clogged and my tv wouldn't turn off and couldn't change the channel
Hotel was very clean. Rooms are nice and spacious. Breakfast was great.
Elevator carpet floors were dirty. For such a clean looking, contemporary hotel, that was a disappointment.
The staff at the Element were Courteous and professional. Well maintained facility - consistently; as I have stayed at this hotel on four separate occasions in the last three years.
It was perfect for me:) only wish I could have stayed longer!
The room size is excellent. The breakfast is fantastic. I enjoyed the workout facility. The location couldn't be better for us. The pillows were comfortable. Enjoy the indoor pool. The bed showed some wear and the sleep on the springs was almost painful (last time at this hotel didn't notice this). This time the hotel staff wasn't nearly as friendly as last time. Need TV in the bedroom, it's hard to see from the beds.
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CLEAN AND GOOD LOCATION LOUD DOORS
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Everything was top notch! Clean, comfortable and pleasant staff!
This guest did not leave comments about this hotel.
The location & the very nice breakfast. Less than reliable shuttle...if you need to be at BWI be sure to tell the front desk a few times & again an hour before you want to depart.
Location, room Not enough choices for breakfast
Atension in kitchen. Is really good. Everything is ok.
This hotel had the worst service I've ever had. The overbooked a co-workers room, and charged a room to the incorrect credit card. The front desk service was impatient and impolite. We will not be staying at this hotel again.
Staff to include shuttle driver very nice and food was taste good. Room while appears renovated appeared, rushed cleaning ie lamp shades crooked, bed covers should be tucked possibly with chocolate and name of cleaning person; gives a personal touch. Possily use a fresh "clean scent" cleaning product; Just the small things seemed over looked but all in all good value for price.
Not a single thing other than the location in connection to the airport. First and foremost, we checked in relatively early in the evening, but since we booked online, my wife and I got a handicap room. If that was not enough, this room has some flying bugs (they looked like moths) that were flying throughout. After asking to be moved to another room, I was told that no accommodations could be made. The bed was fair from comfortable and the bathtub completely backed up while showering. Not to mentioned, there were a number of what appeared to be pubic hairs that lined the bathroom floor. When I complained the next morning (we tried to leave but everything around us was booked in other hotels), we were met with very little interest in fixing the situation. From start to finish, it was the worse experience. I have ZERO desire to stay at this facility EVER again.
it was a great stay
Rooms were very quiet. Dinner fare at the restaurant was reasonably priced and of higher quality than I would have suggested. Staff were both professional and kind.
Great location for next morning flight. Easy access to airport. Quiet room.
Front desk staff was very nice. Buffet had a great selection.
Spacious room Lousy routers and internet access
Everything Everything was lovely I have nothing bad to say
Everything they were wonderful I didn't have a problem with anything it was all good.
The room was great I enjoyed the refrigerator in the room also
Friendliness of the staff and cleanliness and Decour we were visiting your establishment from New York to attend a family funeral. The post reception was also held within your establishment. we were surprised by the elevated prices of the liquor in your restaurant..... we ordered 15 cordials...we were shocked at the $166 price tag that accompanied that order ...
Honestly, their was nothing to like about the hotel. Will be my last time using a extended stay for any reason. I have used Extended Stay in the past, this being my 3rd bad experience. Me and my fiancÃ© have come to the conclusion to not attend these. This hotel was way below what was expected. The first room we booked was not cleaned, with stains on the cabinet tops, stains in the sinks, stains in the bathroom that were left uncleaned. This was totally disgusting, smoke smell as well stunk.
it was nicer than other exteneded stays i have stayed in
Close to my work place plus it's affordable .. the two main points I Liked about it . Room is ok clean ..it's definitely will not come under 3 star hotel
The hotel DOES NOT HAVE MAID SERVICE.
Room was spacious. And ultimately cleaned. Staff was ill-prepared to check in me and several others. Waited 30+ minutes while the manager cleaned my room Many long-term residents hanging around the lobby it was very unprofessional. Don't ever want to stay at an ESA. Especially this one.
Easy parking. Breakfast was a granola bar and coffee. Rooms have nothing in them upon check in. Coat hangers ironing board pots pans coffee maker all gas to be picked up at the front desk. Rooms and amenities are not up to a 2.5 star level hotel.
Kitchen with full size fridge. You have to pick up all the pots and pans and dishes at the front desk. Also, only two towels in the room and you have to bring them back to the front desk to get more. Maid service only once every 5 days. Air conditioner/heater is very poor.
The staff was helpful when I couldn't get online Poor lighting for reading, no drinking glasses or cups, coffee maker were provided. Had to call the front desk. Internet service very spotty.
Staff extremely friendly. It is so not a 2 star let alone 2.5 star. Beds were missing linens, hallways reeked of marijuana. No decent breakfast.
Location Very dirty room. Sheets had stains. Chairs in room were filthy. Counter top was busted. Breakfast was basically coffee and a granola bar. Much more little things that added to the bad experience. This was not a 2 1/2 star hotel at all.
I did not like anything about the hotel Yes there was what seemed to be animal (dog) hairs on the bed and room service did not change the sheets unless asked to do so
Hotel was centrally located and was easy to get to, staff was friendly and check in was quick and easy I must say this is not a 5 star luxury hotel so expecting pools and state of the art gyms is not going to happen, room was clean, shower was hot For a hotel that claims to be an extended stay, there were no Amenities that gave that impression, yes there was a refrigerator And a stove and microwave, but there were no plates or cups to Use or even a pot or pan to be found..
Friendly staff. This hotel is under construction. Should have been told that prior to booking. Heating unit in my initial room failed even after maintenance tried to repair. Slept in a cold room for the first 2 nights and acquired a head cold making my trip and training miserable.
Curtis was outstanding ! The two chi, Vicky and Andy were so patient and their omelets are to die for. I have stayed in many Embassy Suites. This was the best ! Need cranberry juice on breakfast juices. Fan for bathroom. Keep smokers away from congregating at front door.