Cons: After standing in a 45 minute line to rent the car, waited another hour and a half outside for it. Car was ok. No antenna so no radio. USB port non functional. So unable to charge phone.
Jan 23 2016
Aug 8 2016
Pros: Easy accessibility from hotel and clean cars
Aug 20 2016
Pros: Close to our condo. They picked us up and took us back after the return.
Jan 11 2017
Cons: I didn't see that I had enrolled at the wrong airport in Maui, HI. I was going to enroll in Kahulai but accidentally enrolled in Lahani. Instead of paying $654, which was my confirmed reservation in Lahani, I had to pay $954. This was indeed a hardship and it took me 1.5 hours to even get a car at all through Budget, so I definitely wasn't happy that it was so difficult to get a car. I've never been through such an ordeal in my entire life as I have at Budget car rentals.
It would love to get a $300 refund. I felt this was some type of manipulation on Budget's part.
Also, there were many scratches on the car which I wanted a manager to come take a look at but they were all to busy to come look at the car.
Jan 12 2017
Pros: Getting the car was easy, the staff was friendly and the prices competitive.
Apr 8 2017
Pros: Rented a Ford Focus. To my surprise this was a much higher quality vehicle than I expected.
Cons: This was the longest wait I have ever experienced at a rental car agency. We waited for over two hours for our rental. We will not rent from budget in Maui ever again. Understaffed and under motivated. I was told it would be about 20 min. Was about a hour it I recal, but that was after we waited in line for about a hour just to check in.
Jun 12 2017
Pros: Friendly staff, easy to book, clean new car, definitely would book through this company again !
Pros: Car was perfect! Service guy was cheerful and efficuent!
Jan 23 2017
Pros: Very efficient and friendly pick up and drop off. Car was clean and just what we wanted.
Sep 23 2016
Enterprise Might Pick you Up...
Pros: The ability to drive around the island in a suitable car... thats about it. We were also able to book the car online at sea on a cruise ship so bonus for that.
Cons: We were on a very tight schedule and decided to go to the expense to rent a car, however we were told the wrong place to go for the shuttle on the phone . After waiting in the wrong spot for 1/2 hour, we noticed the van at the other end of the pier and had to run!(two of our party are disabled, I am on a cane) we got to the van as she closed the door and told us to wait for the next, Hertz drove by 3 times...
Feb 18 2017
Pros: No Hassel cancellation
Jul 22 2017
Pros: We had to clean the windshield the next day because it was so dirty!
Pros: Had a brand new Ford Mustang with convertiable. It was a joy to ride in Maui.
Jun 27 2016
Pros: Small location so pick up and drop off are very easy. Friendly and helpful staff.
It is off airport but they will pick you up and drop you off at the terminal
Cons: The car could have been cleaned better - streaky windows in particular
Because the location is small there is not much to choose from in terms of inventory
Hours - the location closes at 5PM and if your flight is late you will miss them and have to go back in the morning
Jul 21 2016
Cons: They didn't have the style (convertible) of car available that I had reserved.
Cons: Avis cannot see that I bought insurance through Kayak when I made the reservation, and made me to feel that it was left off somehow by mistake, and that we would therefore have no coverage. We bought insurance from Avis and later found we had coverage through Kayaks provider so it was a waste of money, very unhappy that Avis couldn't see the insurance we had bought.
Mar 27 2016
Pros: Friendly staff and shuttle service.
Cons: A little hectic upon return but the shuttle waited for us.
Sep 1 2017
Pros: Easy process renting and returning. Nice staff.
Cons: I called several days before our arrival to confirm. I was told your office was only open until 4:30 and we would not be able to pick up a ca, as we were not arriving until 9 pm , I canceled the car, rebooked at a higher rate. Upon arrival I found out your rental desk was open until 10:30pm . It cost us an additional 200.00. I will not be in any hurry to rent from your company again.