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The madatory inconvenient valet parking that was not disclosed until I physically pulled in. Totally my trip not worth whIle for the get away I planned. The renovation made hotel stay beyond unpleasant and unconfortable. The upchage for absolutely everything considering what wasn't available due to renovating was undesirable. I would not come back there again for these reasons and will definitely share my experience to my friends and business travalers. I think anyone staying there during this "renovation" should be compensated in someway for the checking into that. I'm sure they also were not told the condition of the establishment and was as surprised as I was at arrival and check in.
Awesome location....walking distance to the Country Club Plaza. Friendly staff. Very clean. Good food. The VIP concierge room is way too small!!
Large luxury suite with a great view. Friendly staff and great room service selection. Close to the plaza and offers a shuttle service. Room should have included info on restaurant, pool, gym hours and other hotel amenities. Also should include a safe. Indoor pool and spa could use an update (paint faded in spa).
Location Breakfast was disgusting, staff was rude, the bedding smelt of urine (no I am not kidding), not worth the money. Angry!
Love this hotel for many reasons - great rooms (recently updated), coffee shop on lobby level, good service. Great concierge lounge too! I didn't realize until this visit that there is a restaurant on the second floor - it's fairly hidden and I don't recall the front desk telling me about it.
The hotel was really clean and comfortable. The staff was friendly. That I had to pay to get my car parked. I couldn't park it myself. When I tried to get my car from the valet I had to wait 45 min to an hour before I got my car brought out. Need better parking and valet service.
Pretty nice rooms, nice property, very conveniently located near plaza shopping area, free Wifi, free breakfast - and not just some fruit and cereal. They had a gourmet breakfast every morning that included eggs, cereal, fruit, hash browns, a waffle station, etc. Staff was very friendly. Parking kind of sucked. We had to find a spot on the street the first night.
I've been here on multiple occasions and been happy with each experience. Friendly staff close to the plaza.
This hotel has the makings of a great place to stay. We really enjoyed the backyard courtyard. It's a nice green space surrounded by all the city concrete. The staff were wonderful, helpful, and very nice. The breakfast was amazing and I probably didn't pay enough for that aspect of the stay. The lobby definetely needs work, but I would only be fair to mention it is currently under renovation. We also were stuck in the elevator for about 15 minutes after just arriving at the hotel.
This was a get away for us as our second baby is due in 2 months. Grandma stayed with our oldest and we enjoyed the whirlpool in the room.
The friendly staff :) The rain :)
Location is convenient to the Plaza, Westport, and downtown. Room was nice. Staff was helpful. It was perfect for my needs. They are in the midst of updating, but I was not inconvenienced and did not notice any problems with noise.
Oh my goodness! From the moment we stepped out of the car and walked through the beautiful secluded garden patio, to the moment we stepped in the door and were greeted and invited to enjoy free margaritas - the staff did everything to ensure our stay was wonderful. Upgraded room for free- plus we returned from dinner to find a bottle of champagne chilling with a note from the staff wishing us a Happy Anniversary. Wonderful breakfast- close walking distance to the Art Museum and The Plaza. We will be coming back here again!
Great hotel The Staff there was really helpful, great location to go to the Plaza, or Westport 10 minutes walking time they have a shuttle if you are not into walking, or even the metro bus is right outside take you straight to power and light, or plaza. The rooms were very clean as well relaxing, and everything you needed was there. place is very secure at nights. oh the room the breakfast was awesome Blueberry waffles, among all your other stuff for breakfast! I will defiantly stay there again recommend as well to ever need a room for the night in K.C. Props to the girl who works at nights help me unlock my rooms restroom door that locked by itself. The rooms restroom doors have locks, that can lock you out? but the staff got it unlock quickly.
It seems like an older hotel (compared the Marriott one block away). But it was clean and fair exchange for the price. Only a half mile from a ton of restaurants. Close to downtown, but not in the center of downtown. No dislikes.
Great location. Friendly staff. Nice breakfast. Comfortable bed. Free wifi. Housekeeping wasn't the greatest. Didn't even pick up all of our used towels the first day. But, all the staff I interacted with were very nice and helpful.
We stayed at the Spa Room and the Jacuzzi was wonderful. Paid way too much for the value of our experience. Both hotel clerks were ditzy, locking us out of our room and the lobby several times. I called 3 different times that night before arrival to verify availability and features and every time it was a different story even though it was the same clerk. They had extremely loud maintenance at 8am with hammers and drills right next to our room that went on till we left at 11. I read on reviews that the breakfast was disappointing and they were right... It was very basic and very low quality considering you paid for a $170 room. I thought the robes would be better quality as well, but it looks like they came from the dollar store. The highlight of this visit was that it was right near the Plaza and we enjoyed the Jacuzzi. Everything else was disappointing.
Very nice staff and location. Room was small and seemed a bit cramped. Wouldn't be comfortable for an extended stay.
customer service no pay per view. no in-room bar
I enjoyed the decor, since I had not been there for many years, and I was not disappointed. Also, the updated technology, hdtv, desk, computer plug-in etc. was impressive. Being a woman of medium height, I did not like the shower head; it was not moveable, not hand-held. I did not wish to get my hair wet, so I was forced to take a bath. Also, there was not a shower cap. I suppose I could have called and asked for one, but I was not aware of this until it was too late.
The room was esquisite, clean and the staff was top shelf. nothing
Awesome location close to everything in the plaza area. Small room but that's part of historic hotels
Staff friendly and helpful
Staff was friendly and helpful. Hot breakfast was exceptional with everything one could possibly want for breakfast. Beds were very comfortable. Very noisy since St. Luke's hospital was nearby we listened to sirens the entire night. Noise from the room upstairs from 4:30 in the morning on. Very small bathroom with a very dirty floor.
Everything about the hotel was amazing from the shuttle service to the pool to breakfast! The bed was super comfy and the room was perfect! I was on my way to Ohio for military and they took care of me which was very generous of them. I got great rest for the next day of traveling! Overall great experience! No complaints from me.
The staff were all friendly and helpful. There was a business centre with free internet use.
Fantastic hotel, great experience. We were staying with our two young children, ages 4 and 7, and two teenagers, aged 18 and 19. They all loved it. They used the pool (we had a wedding) and said it was fantastic. Breakfast was a little confusing...not everything was together, but manageable. The food was great. Our room had two queen beds and a pull out sofa. The kids all used the bedroom and we stayed on the couch when we got back from the wedding. The pull out couch was one of the most uncomfortable things i have ever slept on. We felt every spring in the "mattress", which was about 3 inches thick. I think the floor would have been a better option, but who wants to sleep on a hotel room floor? If not for the horrible mattress, would have given 5 stars.
The bathroom was very small and very poorly lit. It felt like a slasher movie.
We just lost our mother and I wanted to take my Handicapped brother, 15yr old nephew and my sister to K.C. just to get away from it all. I had just been there 2 weeks prior and loved my stay. I realized quickly that it would accomodate all 4 of us. Loved the free breakfast, happy hour, location, the 2 flat screens & fridge. Most importantly so did my family. The first visit 2 weeks prior I had a shuttle driver that was not so nice and left us standing there trying to get into the shuttle. The hotel did give us a free movie and snacks when we complained to them.
Location, clean, good breakfast, shuttle, nice room. No shampoo or soap in the room.
Loved the breakfast and workout room. The rooms were clean and comfortable. The suits give you more space to relax. Staff was very helpful...my key would not open workout room...told front desk and within minutes a maintenance man was fixing the door! Elevators were extremely slow and there was not enough room in the buffet line to accommodate large groups of people.
Nice, comfortable hotel with a cosy interior. The breakfast buffet was good. Good service as well.
Good all around hotel
The staff was friendly and very helpful location was excellent Just need a exhaust fan in the bathroom the shower makes it very steamy
Was very clean and quiet The breakfast was not included and I had to pay for that separately and it was not worth the $12.00 a person for the breakfast buffet. I also had to pay for parking separately.
The friendly staff, the fantastic amenities and the awesome food and guest parties. We had an amazing trip and a lot of that was due to this great hotel. The location was a plus as well, being right on the Plaza. Elevator was just a touch slow sometimes.
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My husband and I really enjoyed the 'mixer' they had in the evening! The food, drinks and service was great. We've never stayed at a place that had that! We would stay there again when we come back to KC! The hot tub was disappointed was the hot tub! I did not work and we were really looking forward to a relaxing time in there!
Location is great and the staff was super nice and accommodating. Only complaint is the rooms are a little dated. Rooms looked old.
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This guest did not leave comments about this hotel.
The location was great with secure parking and excellent staff. I wish I had taken down the young black ladies names as she was absolutely amazing. Best customer service I have experienced in years. Rooms and hallways were a bit dated.
Location Outdated decor, lack of a refrigerator or included breakfast
The location is convenient if you want to explore the Plaza area. The rates were reasonable compared to other properties in the neighborhood. The hotel is otherwise lackluster in every way. - The hallways are dark and dingy, - The shower curtains are not water resistant. If you take a long shower the curtain will soak up water and leak onto the bathroom floor. - The toilet would not flush properly and overflowed into the carpeted area of the room. - Parking is limited and the spaces are tight. - The rooms do not have refrigerators. I cannot recommend this location and will stay elsewhere in the future.
Friendly staff, nice restaurant for breakfast, clean, great beds, quiet rooms! Parking was congested. Underground parking was advertised, although the spaces were limited. We had to park on the street.
Desk staff worked to give the best room opportunity for three people when the hotel was pretty full. Awesome ... awesome shuttle service. We had planned to walk to THE PLAZA in Kansas City, but having the shuttle to and from "made" the trip so much more pleasant. Very minor ... but it would have been nice to have some water cups in the bathroom.
Location is excellent (easy walk to the Country Club Plaza) and price is good for the market. Parking is easy and convenient. Breakfast buffet and fitness center are about average for this level of accommodation. Decor is a little dowdy and dated. No mini-frig. In my room on this stay, there was a continuing, intermittent noise of water flowing through some pipe. It would go on for 30 seconds or so, stop for a little bit, then go on again for another 30 seconds. Not real loud, but enough that I woke up one night around 4:30am, and it took a while to get back to sleep.
Friendly staff and great location. Nice bar. No refrigerator in rooms. Have to pay for breakfast. Small bathrooms for King room.
The location was close to the downtown area. The price was good for the location.
Great staff Everything else was subpar. Bed was extremely uncomfortable. But for the price is was a good place to stay for a night. Don't think that I could do more than that.
Staff was helpful in providing directions to local eateries. Condition of building and view from room, or rather lack thereof.