Would you like to save as your currency permanently or for this visit only?
Food in restaurants was great! Rooms were very good. Lacks space in rooms and proper electrical outlets for charging phones/tablets
Beds where great! Great staff
From the moment we walked in we were greeted with great customer service, which continued thoughout the whole trip. The restaurants were all very good, the casino was fun and I didn't lose any money! There wasn't much I didn't like. I requested a microwave and never got one because they didn't have any available. They instead paid for our breakfast at the diner, so it ended up alight.
Everything was ok room wise They charged my card 25dollars for no reason as a addtional charge. And never got a statement of how the cost was broke down for what. Not happy at all
The staff treated us like guilty ID thieves. We were ID'd every time we turned around. I was accused of not being myself. The lady called security to ID me again. It was relentless how they went out of their way to let us know who was in charge. I didn't like Sheila at the casino. She was a horrible pit boss and should lose her job.
The best were very comfortable and linens were very soft aND perfect after a long day of travel. There was only one ice room per floor.
Great bed, clean bathroom and extra blanket and pillow in the closet, friendly staff
Richly furnished and spacious room; very comfortable bed. Very convenient location right outside the airport.
Inexpensive and near the airport
Location is everything! The price was adequate. The room was clean and quiet.
Fast check-in. Very clean room, beds were comfortable. Good price for one night stay. Had to call twice for the shuttle to pick us up at the airport. It took about 45 minutes. Being remodeled so the restaurant looked like a temorary set up with a some square bare tables and an electric food server on the counter. The "bar" was a ledge near the lobby with 2 beer taps and not a soul in site. Places to eat were about 5 miles down the highway.
Airport pickup and close to airport They charged me $25 to check in early as I needed to change clothes for my business meeting. They did not mention that had I waited 20 minutes there would be no charge. 'Company policy', the refuge of cowards.
The bed was so comfortable. I think a nice continental breakfast could be included.
We enjoyed the king size bed that had a very comfortable mattress and bedding. Our TV had a variety of channels including HBO and Showtime. Also, the black out curtains were perfect for sleeping in. We received a questionnaire in advance of our stay that included room preferences. We requested a high level room with a king size bed. Upon arrival, we received a room on the first floor with two full size beds. We then asked the attendant if our initial request could be met and as it turns out there was a room available that met our needs. She did not express concern for the unmet request or issue an apology. Our room was only cleaned once during our three night stay. We had to requested additional towels because ours were not replenished daily. We were going to have breakfast in bed but the room service line was busy for an hour. We tried the front desk and restaurant as well. All lines were busy.
Some staff was nice and pleasant. The restaurant food was average but not bad. Bed was comfortable and we used the small gym. Some machines were not working 100% but you could still use them. Also the pool was nice So the small detail was that there are many Four Points and we wanted the one by the stadium not the one by the airport. Huge difference. No one could help us with this and we wound up paying for two hotels for the weekend. It's pretty isolated so you need a car or taxi to get a good meal away from the airport. The hotel actually drove us to a local restaurant and said they could brng us back, but when we called they said they couldn't do it after all. If you want a place near the airport it's fine. A lot of pilots and stewards were staying there.
Hotel was very close to the airport which made it easy to get to my flight. Hotel was very clean and the bed was comfortable. Room had mini fridge, good size tv and nice bathroom. Room AC wasn't working. When I contacted the front desk they sent maintenance quickly. Tech said AC was working, but couldn't keep up with the heat from the day. Front desk staff said the room would cool off eventually, but the hotel was full and they could not move us to another room. When I went down to the front desk to ask for a manager, they said a supervisor wouldn't be available until Monday (two days later), and that they would not be able to offer any room discount. Surprisingly, they were able to find an empty room for us which did have a working air conditioner. Very disappointed with the lack of customer concern from the front desk staff. Pillows were too soft for my liking. Hotel has a restaurant but for the rate, does not offer a continental breakfast for the guests
Wee arrived late and left early. Everyone was curious and efficient. Nothing. It was great.
Rooms were small but the beds comfortable! Food at restaurant was average. Check in was quick and easy! Attempted to order room service at 9am from our room- the hotel phone was not working so I called via my personal cell and spoke with AJ at the front desk. He said he would send someone to fix the phone but told me there was no room svc on Sundays- which is not true. He then proceeded to hang up on me. My friend and I had to physically go down to the front desk (were still in pj's, mind you) and spoke directly to the manager, who happened to be Aj who previously hung up on me! After he told us the restaurant is "right there" pointing to the restaurant, he finally gave me the phone to call room service. Unbelievable customer service. I've never been treated like that in my life. Especially at a "nice hotel." Aj must have had a change of heart and apologized for his actions 2 hrs later when we checked out and compensated our breakfast but I will never ever pay to stay at a Sheraton again. It was supposed to be a fun girls weekend and this is what we're talking about. I just hope other guests don't have to experience any of this.
Rooms were clean Ac didn't get as cool as I would have liked. Would be better if they served free breakfast.
I really liked the front desk staff. They were very understandable and eager to help with all of my needs. I disliked the fact that my card info was taken for incidentals and my card was charged 60% of the actual overall room payment. I have never noticed that before but it was definitely an extreme negative mark when I saw that on my acct info. Yes I was told it would take 3 to 4 days for it to be placed back onto my account but it was still a big shock.
Very clean and spacious! Friendly staff as well. Free bottle of water each day, and a large fridge, were nice perks.
The beds are amazing, and rooms are nice. Location isn't the best, unless you are looking to be close to the airport
Clean with a restaurant inside. Not much of a complaint but the bed was a little too soft and the bathroom was small
Best of all was the host, who did everything she could to make us feel welcome. She was so kind and resourceful! The hotel was easy to find and felt very comfortable to stay in. The room was very nice, the beds were large and comfortable. It had sufficient ammenities for our needs. I loved the fitness room also, especially the tv in each machine. I also enjoyed the coffee bar. The shower seemed weak.
The room was very clean and spacious. I wish they had a soda machine instead of the snack bar at the front where soda was almost $3.00. I felt the breakfast was wonderful. A great place to stay for the weekend. I want to stay at other Hyatt hotels like this again.
Failed to clean room after first night Layout of room was terrible. Bathroom and shower were the worst ever experience
The hotels was great. It was a perfect size and the staff got to know me and were very friendly. I was surprised at how good the food was here. The breakfast was a large buffett which had some rotating egg dishes. The food you could order was good too, better than expected and the prices were reasonable. Definitely check out the happy hour when you go. I used the fitness center one day too and loved it. More than what I expected from a hotel this size. I would definitely consider a Hyatt Place next time I travel. The only thing I didn't like was the PPV movies in the room were terribly expensive. It was around $18.00 to rent a movie. Are you kidding me?
Very friendly and helpful staff HVAC system right outside window & keep us awake every night--Heater control did not work work in room and was very warm even though we turned the heated down to 58 degrees (rm #222)
The front desk and breakfast staff were very friendly and helpful for our one night stay before a flight. I was traveling with my son and they were very accommodating. Everything was clean and decent breakfast. The shuttle driver was pretty grumpy, but what do you expect at 5am
Staff was personable and helpful, as we needed to catch shuttles for the airport. Room wasn't stocked with tissues, coffee, etc... Breakfast was okay.
Close to airport They would not refund $99 for my husband and I since I canceled my two minutes after booking it. I thought I had booked for the wrong night. Then I realized it was the correct night and I booked again two minutes later. I called to see if they would refund the first booking since it was such a quick turnaround and I had mistakenly thought the wrong date then I booked again two minutes later once I realized it. My brain not working at full capacity due to helping my husband fight a very serious cancer which chemo is not working. The stay was for medical reasons to fly out to a dr to see if they had any trial or anything else we could try. We are a young couple with two young kids. When I called this online service and hotel they would not refund my $99 even though I booked, accidentally canceled, and then booked again within 5 minutes. They did not loss any money off this but still would not refund us even after I explained what happened and told them of all the medical expenses we have had. Comfort inn and company will never again receive any of my or my family's business.
Affordable, clean, spacious room & bathroom, friendly staff. Good hotel for overnight to catch a next day flight.
Staff was very good! Breakfast lady was awesome! Phone didn't wirk in room. Mold in shower. Light burned out in bathroom. Alarm clock didn't work. Called for wake up at 0545. They called at 0615. Breakfast lady was on point. She was fabulous. Staff very friendly!
They let me check in early, when my paid airport shuttle didn't arrive, they took me to the airport before their normal shuttle hours. Overall awesome I was on foot and their wasn't too many food options nearby
It was clean, the front desk was helpful and caring. They made it simple to check in and out. Recommended a few places to eat. The room was nice and quiet. It was a good place for the price we paid. Breakfast was kind of the norm. Nothing special. It was close to where we needed to be. If I had to complain it would be that I sounded like a herd of cattle walking down the hallway. But really otherwise I have no complaints
Great staff! Excellent breakfast! Clean rooms!
Staff, breakfast selection, beds N/A
As a smoker, I really appreciated the smoking stations placed around the property outside. Very accomodating which you don't often find anymore. The outlet in my bathroom didn't work.
Clean rooms, incredibly helpful staff, great proximity to downtown KC, the Plaza, and IKEA. This is likely our new go-to hotel in the area!
Pool, exercise equipment, and location. Nothing
This place was awesome. Very very clean. Great staff - friendly, helpful, not too buttoned up. Beautiful decor - trendy and modern. Perfect for any type of stay. I was mixing business and pleasure and felt totally at home. On my next trip to KC I will definitely try to book here first. With all the positives, there was one negative that is totally out of the staff's hands. The walls are paper thin. The party next door at 4am... my wife and I became part of the party. We heard everything that was going on. For a business person during the middle of the week, probably no problem. But we stayed a Friday and Saturday and the weekend crowd probably made it worse.
The staff was friendly and helpful. They were always available and were sincere and helpful. The whole hotel is in poor repair - from fading and chipped paint and rotten trim on the outside, to worn carpets, musty halls and rooms, and damaged walls in our bedroom. The room we stayed in was damp and musty smelling, and the walls were damaged (sheetrock issues that had been poorly repaired). On top of this, the room wasn't very clean - lots of noticeable dust build up in the corners and on some furniture. The furniture was also chipped, had visible cracks, and was from the 1980's. I wasn't expecting the Ritz or for the styles to even be from this decade, but I did expect everything to be in good repair and acceptable and presentable working condition. If you read other reviews, you'll notice the trend of poor cleaning, musty/moldy smells, and poor repair.
Didn't have to walk too far to room Had a problem with payment. Paid in cash at desk but they still charged my credit card and it took 2 days for it to get resolved.
After a long day waiting on a delayed flight then eventually being canceled we found the hotel to be very relaxing and quiet. Staff was very friendly.
The staff were always friendly and helpful. No electricity at the desk. Missing trim on nightstand. Drawers would not stay shut. Stained linens.
The room was very nice beds were pretty comfortable although there was some bugs in the room roaches The front desk staff seemed annoyed with business travelers needing fax and tax print ours for record keeping. There was no friendly greeting you definitely knew you were supposed to quietly go to your room and not expect friendly hospitality
Price was the main factor in our decision to stay here. The facilities were fine, the atmosphere was fine (other than the real crowded, tiny breakfast area with cold biscuits and a sticky floor!). I would probably still stay again, simply because of the price. The breakfast area was too small for the number of people trying to get breakfast. Everyone had to wait a long time to use the one waffle maker, the floor was sticky, and the orange juice tasted a little sour. Certainly not a 'make or break' issue, though.
The location was important since we had an early morning flight & wanted to be close to the airport. The bed was comfortable, and that was nice! Check in was backed up and took a long time.
The bed was clean and the room AC worked well Besides the room, the rest of the facility was not clean. Hall way carpet is trashed. The room was okay. No bed bugs and it looked like the sheets were clean
This hotel was awful. My room wasn't clean, the shower liked disgusting and the bed had stains on it. Pool was closed by the health department. They tried to overcharge me. Breakfast included a community jar of peanut butter. If I had another option nearby I would have left but it was a quick stay. Avoid if you can.
Clean - very close to the airport - friendly staff - affordable. Generally when looking for a short overnight stay at an affordable price it's hard to find a place that you really feel comfortable staying at. Cleanliness was my main concern, it met my standards.
Okay price, bed was decently comfortable, seemingly clean sheets, mini fridge, pet friendly, location was decent if you need something by the airport Staff were not very helpful or friendly, room needed dusting and vacuuming, pet fee charge, had to eat in the breakfast area, extremely minimal breakfast options
The room was disgusting. The entire hotel had all different kinds of smells, and not good ones. Found all kinds of different small hairs on the linens and towels. I originally booked the room for 3 nights, I left after the first night and booked a different hotel. I have never had a problem with Days Inn before, but this was one of the worst ones I have ever stayed in.
The bed. Being charged 4 times $162+ and not receiving any aid from the hotel
The room was nice and clean. Breakfast was decent too. The pillows were awful. One is too lumpy and flat. Two together is still lumpy. On one folded over is uncomfortable. Not great pillows.
Room was decently clean, service was pretty good the one morning we ate breakfast there. Kids enjoyed the pool. Check-in was bad. Desk help wasn't all that talkative even when they had to tell us that our room wasn't ready yet and there were no double bed rooms ready at all. All this at 3pm, no less.
The room was above and beyond. Everything was very clean and I just really love the layout. It's more of a home than a hotel room. The breakfast food was cold and not well cooked but I managed to get enough to eat even though it wasn't that great. I've had wonderful breakfasts at Embassy Suites hotels before. I don't think this was normal.
Friendly staff- accommodated an early check in. Happy hour with friendly bartender. Clean rooms. Underwhelming cramped bathrooms.
Clean, great location for airport and really great staff. I stay at Courtyards all of the time...I liked this one. All of staff was very friendly. The shuttle driver was super curtious and helpful. Very quick drive to get to the airport. Food at the bistro was good. Nice pool/jacuzzi area. You're a snob if you expect more than what you get at this price.
Great staff, terrific hot breakfast, super clean and comfortable. Vending machines not working, no service stations anywhere near to refuel.
Check-in easy, staff very friendly and helpful, entire facility clean and well maintained, hot breakfast/dinner included, happy hour with free drinks. I have zero complaints.
The room was great!
I like the setup, the facility was nice. We met for a family mini-vacation and this was the halfway point. Great room setup for our needs. Hard to find. Our room wasn't serviced on the 2nd day of our stay.
Rooms where nice and beds where comfortable The slow elevator
They have the option for early check in. The staff was friendly. The room had water damage. The hot tub wasn't working. The TV channel selection sucked. The breakfast was mediocre. The whole place was kinda run down. Not worth the money we paid.
We got there at midnight. The staff doesn't care about you personally as a customer. The room we received was dirty and smelled of smoke. This was at Midnight!!!! We went back to the desk, got another room. It was ok. Except 30 minutes later another couple was trying to get into our room. That room was double booked. The girl at the front desk did not seem to care about anything. We could not get a receipt for the first of a two night stay. I cancelled the second night the next morning. I was not going to stay there. If we left our car, I would have to pay $5 to park my car. There is no valet service. It is a hotel parking lot. Would NEVER stay here again!
Two queen beds for $90 Bathroom shower was clogged
Not much, the fridge in our room I guess. They said there was a bar and restaurant on the website, one of the reasons I booked this place, that was false. The breakfast was gross... the gravy smelled bad, like it would make some one sick. The staff was rude, and not really accommodating. They didn't even asked if I enjoyed my stay when I left. The beds were rock hard. I could go on, I don't usually leave reviews for places, but this was terrible. They said they had new management again it would be nice to know this information before we book. Wish i couls get a refund....
Mold on ceiling just outside my room, was unable to adjust the temperature, staff parked under the canopy, toilet seat in my room needs replaced. Seems like the owner would rather keep every dime he makes instead of making the hotel a nice, clean and relaxing place for the guests. Also, my room was on the ground floor and guests coming and going could see in my room as there was not a closable curtain
The lobby was nice. It had a really cool courtyard with potential, but basically it was left to rot by the owners. The front desk guy had a lot of patience, but it appears he had a lot of practice. They had a hot tub that worked, and my kids swam in that because the pool was liquid ice (see below). My room was ckean and well organized. The swimming pool was cold, i know what the last feelings of the titanic victims were cold. The restaurant in the hotel was decent, but expensive for what it was. My food sat out under a heat lamp forever, and the shrimp put on it were possibly edible, but I didnt take the chance.
Absolutely nothing, and I will never trust Kayak ratings again Had to walk thru pool of water on wet carpet to get to swimming pool. Was never cleaned up while there. Toilet ran constantly Breakfast service was atrocious - one man (who wore the same clothes every day) cooked sausage one frying pan at a time. He couldn't even keep up with 8 people in the room, let alone a full crowd. No waffle iron, pancakes or many other things. This hotel is trying to skimp on every penny and could care less about service. Front desk too busy chatting on cell phone to be responsive to customers One small bar of soap in bathroom for 4 people - REALLY? Two towels for 4 people. etc.
Cost efficient, I mean overall it completely served the purpose Light bulb out in the room, closet door was broken, toilet was loose, seemed kind of outdated there's definitely a smell going on that isn't natural. The door to the outside does not lock at all
Price (but, you get what you pay for) The overall appearance of the property is very dirty, and very unkempt, and had a very bad smell! I was only able to stand being in the pool area for about 5min before I had to leave. Walking across the deck area, my foot almost went through a very rotted out section. My room smelled very strongly of bleach to the point it burned my eyes. As this was already my second room due to no working bathroom lights in the first one, I did not ask to change again. The sheets were stained, and the comforter was a bit worn. I noticed as I was leaving that there was spots of smeared blood on the door. Very disconcerting
The hotel has serious potential to be beautiful if someone would take care of it. Hotels.com went above and beyond to make sure that our negative experience didn't ruin our road trip. The manager was beyond rude; he swore when speaking to me on the phone and pretended a manager was unavailable when he later told me he was standing there the whole time. All I wanted to do was make sure he wouldn't charge me for the nights that I wasn't staying. The hotel was dirty, visible crud and wrappers on the floors and walls of the hallways and our room, and the very strong smell of cigarette smoke and mildew. The carpet in our room was wavy from water damage and the beds were as hard as boards. There was no mini-fridge or microwave in the room. Two out of three elevators weren't working, the pool and hot tub were closed and so was the restaurant they were supposed to have. I just can't get over how rude the manager was or that he would lie to customers. Hotels.com did everything right though.
The room included a sleep number bed, which they didnt tell us. It wasn't actually working or plugged in, so we just thought the mattress was rock hard. When we asked for a different room, we were told they would fix the bed. After a day out, we came back to find the bed still unplugged and rock hard. The pool heater was broken and the hot tub had not been cleaned. Two people were actually smoking inside the hallway of the building. When we complained a second time that it was not fixed, we were yelled at by the building manager. We chose to go elsewhere for our third night. I've never had such poor customer service in my entire life. I would avoid this hotel even if the room were free.
Location Hotel smell terrible, it could be health hazard. The room was in professional clean. First room I have the bed sheet had spots on, it was too nasty to sleep on. The receptionist was will to chant us new room. Second room the trash was not empty, smell of old wet paint was so strong, the tv was the old version unlike the picture they shown and the remote wasn't working. Even though we didn't pay much to stay but this is not even worth to stay. The breakfast was unsanitary, I was afraid to eat anything from there. Stay away if you don't want to get sick.
This guest did not leave comments about this hotel.
Everyone was so friendly, room was nice and big and clean. I loved everything!
Location and a breakfast I can always count on. The only negative was that the bedskirts on the beds in our room were not placed under the mattress correctly, one side was too short, one too long. I mentioned it during checkout and staff said they would pass on the info.
Clean and comfortable. Staff polite and friendly. No
Great location in Liberty. We could drive just a few miles to excellent restaurants and to attend our granddaughter's dance recital. The pool hours are not very good. Would have liked to use the pool in the morning when I got up but the pool does not open till 10:00am.
Clean room, friendly staff, good breakfast, nearby shopping, dining, but not too close to big city Room was adequate, but not big
It was my 2nd time staying here, great staff, great room and great breakfast! We liked everything!
location is good and staff is great. The mattress was terrible, I felt like I was sleeping a bowl instead of a bed. Bathroom room exhaust fan was so loud you immediately turned it off. This hotel is showing signs of age.
I loved everything about this hotel! Everything was clean, tidy & had its perfect place. Every employee I came across was very friendly, smiling & saying 'Good morning!' Not a thing!
Staff was friendly! Location was surrounded by restaurants and was easy access to KC downtown by I-35. Breakfast was very good.
Great location It was very dirty and old. Not what I expected for a holiday inn express
Cleanliness was excellent. Everything was convenient. The staff was VERY friendly. Mattress needs to be replaced.
Room was small but arrangement made it feel like a much larger room. Congrats to the designer and his/her genius. location of elevators in the rear of building
For the price you get a lot of hotel. The outer room had a pull out bed and nice seating area. The other room had a good size bathroom and two beds that were not packed in there. The minus were small. When we first arrived there was a worker watching a basketball game in our room. The food for breakfast was average. The pancakes were most likely reheated and rubbery. The thermostat in the room was set but the temperature would bounce around.
It was perfect for a couple of sisters on a shopping trip. We didn't spend much time in the room, but it was close to Zona Rosa and that was very convenient. The room had a bit of a funky smell.
This guest did not leave comments about this hotel.
The room is designed very nicely.Cooking vessels were limited. I appreciated the suite styling.I also was great full we were able to have our pets along for a $75 fee per stay. It was a pleasant surprise breakfast was great with opening at 6am M to F. The beds were only double sized. The lay out was not as large as what we had stayed in previously. This was probably due to more room placed in the bathroom since this room was one designed for handicapped.
The room was nice. When we got there the pool was closed. Very big let down for the kids.
Double room was very spacious. I only stayed 1 night with my family, but if I was going to stay more the room was well equipped with everything that I would've needed. The staff was very friendly. Checking in and out was very easy and fast. The bathroom smelled like it had been recently used upon our arrival. As we were looking for extra outlets, we found food wrappers next to the bed.
This guest did not leave comments about this hotel.
Beautiful room. Very nice staff. Breakfast was exceptional.
The place was a bit shabby for a Hilton property, but the staff made up for a lot! If you get a room above the entryway or breakfast area, you will want to have them move you due to the extra noise. Breakfast and dinner too! Very nice 2 Br suite!!! Noise over the entry/dining area. Not as well kept or clean as you would expect from Hilton.
It was a handicap accessible room with a tv stand that blocked some of the door way to the bedroom. There were also ants all over the counter. It was a nice sized room. The pool was nice. Hot tub was water was really low. People were smoking by pool ick!
This guest did not leave comments about this hotel.
The room was amazing. Definitely plan on returning with the family when we go to WOF and OOF.
Staff was very friendly and helpful! Hotel is older but has been updated. Very close to Worlds and Oceans of Fun. Right in front of a gas station which is very convenient. No hot tub. Breakfast pastries were stale.
Staff was great. Breakfast was really good. And it was reasonably priced. Walls were thin. We were in a room right next to the stair well, heard everyone when they came down the stairs.
Husband and I stayed with our 3 kids, ages 5-14. They loved pancakes at night. I loved having coffee, microwave, and fridge in the room. Breakfast was delicious. Rooms were very clean. The staff was wonderful. Due to some unfortunate circumstances we had to change cities and dates for our stay. They were great about moving the dates the day of our original booked date. The only slight down side was the pool was pretty small.
Location, friendly staff Loud humming elevator. Need a new shuttle van.
The burger restaurant on site was great. Although, everytike someone opened the patio door a cloud of cigarette smoke came billowing in. The stench was a damper on an otherwise great meal. The locks to my room door had to be reprogrammed after having my key unsuccessfully recoded three times. I was very tired from traveling, had an early flight, and just wanted to sleep. Inside the room, it looked as though someone had spilled something on the old A/C unit and it was crawling with ants. I was too tired to call down to the desk again, so I just slept in the far bed from the window and did my best to put the ants out of my head so I could sleep.