The Kings Head Hotel

The bar area/lounge was pleasant enough and the breakfasts, whilst varied, probably due to different chefs, they were OK

Firstly, we had stayed at the hotel about 5 years ago, when there were different owners and had a lovely time. This time, the rooms we were allocated were next to the boiler room and were extremely hot with no ventilation to the fire lobby. The rooms looked tired and the bathrooms had cracked tiles to the walls mouldy grout, mould ingrained sealant around the bath and loose tiles to the floor. I asked to meet with the manager, who was the owner, who arrived around 8.00pm. I asked if we could have other rooms due to the above, but apparently there were no others available as apparently there was a full house on the Saturday night (Not sure where they all were at Sunday breakfast!!) I therefore went on to complain about the rooms and in my opinion were not good value for money and invited the owner to come and look at and experience the situation I had outlined to her, but she refused. She said she had never had any previous complaints and that she regularly inspects the rooms and had spent a lot of money re-furbishing the rooms and had the sealant re-done recently. We agreed to disagree on the matter, but I left her to review the cost of the rooms as I reiterated the they were clearly not 'value for money' I did try around to check if there were rooms available elsewhere but could not get a booking anywhere in the area. We ate in the restaurant that evening, out of the three meals, one was good, one OK and one poor. Did not re-visit it for dinner. The next evening, when we returned after a day touring around, the owner advised that she had looked into our rooms and agreed that the sealant to the bath does need to be replaced!! We always leave our keys with reception when we go out. On the third night when we returned to the hotel, it was in darkness, at 10.30pm.