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We thought the staff were all very pleasant, friendly and helpful. The room was wonderful and big as was the bed. It has a really nice relaxing atmosphere and we'll definitely recommend and come back.
Decor of room excellent, breakfast very good. Car parking nightmare & not adequately explained. Unacceptable to have to leave room to keep'moving' car - paying considerable parking, walking distances in rain etc. Room also way toohot with noobvious means of cooling - windows not opening.
We stayed in the executive suite and it was great. Particluarly like the small touches, such as fresh coffee and a cafetiere in our bedroom. The breakfast was excellent.
Room and breakfast
Nice bar and food, staff very friendly Bit noisy in the street below (central location)
The hotel was ideally situated, and the room had been fitted out beautifully. Whilst in the shower, the hot light fitting fell out of the celing on to my husband's chest. Upon reporting this to staff, there was no apology.
Staff were professional and friendly. May be as a minor point put some 'night service' on as we couldnt get a drink after 9.00pm as the bar was too busy.
The room was delightful and in the attic!
helpful staff and delicious breakfast pity there was no on-site parking, but the Parksafe park was very handy and reasonably priced
Everything. The room was lovely, well appointed and cared for, the breakfasts were delicious! I had just found out that my painful 'sprain' was a broken leg(!) and they could not have been more kind and helpful no
Great location, good atmosphere, great food, nice warm room and friendly staff. Adjacent to our room there was a noisy boiler/heating system which woke us very early.
Recently refubished, lovely atmosphere, combines the good points of staying in a pub and staying in an hotel. My reservation didn't seem to be there at check-in, but appeared later. However this was not a problem.
Lovely b&b, rooms very clean and breakfast very tasty. I booked a twin room, however we were given a double, I advised we had booked a twin and they gave us our own room at no extra cost.
Exceptional location and attention from the sdtaff None - the road works outside were beyond your control [and aere an overall benifit to the area]
Friendly staff Good food Nice room A lot of road traffic noise
The room had been well modernised and teh staff were freindly and helpful.
Excellent stay and unexpectedly good. Nicely renovated good breakfast and brilliant value for money
The food was great Parking was a bit of a walk
Interior design of bedroom POsition (on busy road)
modern, comfortable place, relaxed atmosphere
very nice neat and clean room with all modern amenities,very comfortable beds, very good bath room, overall it was a pleasure in staying there. nothing
Good modern rooms linked to pleasant bar area and restaurant. Excellent helpful staff
install a proper heatingsystem and I might come back! Room too cold and not clean
nice room Very noisy, being opposite Revolution bar/club so definitely can't recommend. Also,alot of noise within the hotel itself the night we stayed.
Very pleasant room and excellent food
Ease of access to centre of Lancaster.
Central location, free car parking, comfortable and clean. Excellent breakfast Room rather dark, had to wait a little at breakfast as they had run out of eggs.
Shocking parking facilitys
The location was central to the city of lancaster Room was not overly clean
None Shower was mouldy and dirty and it smelt, not any adequate lighting, light in the bathroom did not work (small light) staff was awful except one staff who was helpful. winding staircase. it should be a b£B not a hotel. no one to contact after 9.30 in case of erergency as you make contact im the crows restaurant which closes. no phone for reception contact. bad experience overall
Excellent shower in Room 7. However, nowhere to put anything in bathroom; no hook for hanging dressing gown. Excellent breakfast. The blue ceiling light in room 7 which lit the room the entire night. We had to endure this ghostly light for the entire night. Can't be seen in daylight. Police cars screaming past with sirens blaring (counted 7 times in 2 hours on Saturday night). Perhaps hotel could complain to polic authorities. Having to go outside to get to room. Dirty carpet on stairs. Room 7 didn't resemble any of the rooms shown on internet. Were those photos your other hotel?
bed comfortable,room clean and comfortable.restarurant good and hotel situated close to all parts of town centre. we didnt take car because car parking limited
Very centrally located in Lancaster. The shower was powerful. Cosy room. Did not feel the bathroom had been cleaned properly - There was a squirt of cleaner around the toilet bowl however the obviously soiled toilet seat was missed which I cleaned myself prior to using. Toilet seat also loose. Pool of soap in shower cubicle from dispenser - suggets again this had not been cleaned. The yoghurts and toast were nice at breakfast but the bacon was horrible - thick, tasteless and greasy.
Clean, great breakfast and right in the center of everything. Noisy
The Crow's Nest was lovely and very clean and they even put an entra bed in our room (for a friend that we did pay for but no extra towel or cup) staff where lovely and would stay and recommend the place again for groups of friends and couples but not for family's with young children. Getting a phone call the day before saying they had double booked our room to which I replied but you added a bed yesterday in our twin room - Sorry not you I mean't to phone then said the surname - to which I said it is her 40th that is why we are all staying - I gave the names of everybody in our party and he said ok I will phone ???????????? but have to admit he did say at the start of the conversation we will book you another hotel - which I thought was strange as we had been trying all week which is why we asked if they could fit another bed in our room - felt sorry for anybody else if they did get a phone call saying they where double booked a day before setting off.
Room fabulous and staff very friendly and made the service personal
Very clean and warm room. Great value for money.
The rooms were well maintained, decor was very modern, nice clean rooms and bathrooms. Breakfast was excellent with a lot of choice and variety. Would definitely stay there again
Very enjoyable food in tapas bar served by really pleasant and helpful young people. Super breakfasts. New bathrooms. The windows need some kind of noise reduction, although the traffic noise outside disappeared after about 11 pm.
Location Noise on some nights even long after the pub had closed. Lack of facilities - was not told how to get hold of staff should I need help. No telephone in the room, poor lighting over the desk, broken shelf in bathroom.
Room spacious, staff friendly, lovely shower
Room was cold.
Friendliness and helpfulness of staff. Varied menu, great selection & really tasty meals. excellent facilities in room. Very pleasant and relaxed atmosphere and always a pleasant smell upstairs as well as in the bar. Cannot think of anything negative about this hotel. Maybe if I had been driving would have appreciated more parking space. As it was I was using public transport and loved the handy location in relation to bus and train station.
Friendly and efficient service. Very good breakfast.
The staff were excellent in all respects: obliging, cheerful, caring I was disappointed with the size of the rooms and the noise from the traffic.
very clean.no unpleasant smells.responsive staff. no room safe, no mini bar, no room telephone, no bidet.no proper storage space for clothes
Central location, pleasant room (some might find it a tad small with a lot of luggage), nice shower room, good breakfast, car parking. A little mix up with the evening meal - they should have advised us on the time we would have to wait. But it was resolved well by the staff in the end.