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Worst hotel stay I have ever experienced! Below, you'll find a list of the negative reviews: -No Carpeting ANYWHERE! -We booked a King, were placed in a double bed and they refused to move our room and refused a refund. -Coffee pot available for an EXTRA CHARGE only -Staff was very rude -No Staff on site after 8pm which means no towels, linens, housekeeping requests, etc. if needed. -Overall cleanliness would be in the negative on a scale of 1-10 EVERYTHING!!!
Room was all redone and quite comfortable. Not a big fan of doors that open outside but I knew what I was getting into.
Inexpensive, no frills lodging Booked on Kayak.com (through booking.com) I searched for an inexpensive hotel online and booked it. When I arrived at the hotel, they had no record of the reservation and said it may take a while to receive it from booking.com. I showed them the reservation on my phone. They said, sorry, can't do anything about it. So they said we could sit in the lobby and wait. Since there was a 100% cancellation penalty, I was stuck.
The beds were comfortable. It was obvious upon entering the room that someone had gotten into a fight because there was a hole in the wall and as you walked toward the bathroom there was another fist-sized hole in the door. Absolutely NO insulation in the walls! The toilet rocked so it was a challenge trying to go to the bathroom. This place needs SERIOUS help with repairs!!!!!!!!!
From the moment we walked in we were greeted with great customer service, which continued thoughout the whole trip. The restaurants were all very good, the casino was fun and I didn't lose any money! There wasn't much I didn't like. I requested a microwave and never got one because they didn't have any available. They instead paid for our breakfast at the diner, so it ended up alight.
Beds where great! Great staff
Everything was ok room wise They charged my card 25dollars for no reason as a addtional charge. And never got a statement of how the cost was broke down for what. Not happy at all
The staff treated us like guilty ID thieves. We were ID'd every time we turned around. I was accused of not being myself. The lady called security to ID me again. It was relentless how they went out of their way to let us know who was in charge. I didn't like Sheila at the casino. She was a horrible pit boss and should lose her job.
Food in restaurants was great! Rooms were very good. Lacks space in rooms and proper electrical outlets for charging phones/tablets
For the money, it was so much! Great tub, shower, tile, just beautiful!! Staying again in a week! Unknown resort fee at the end, oh well.
Beds are comfortable. Staff is always really nice. Easy check in and checkout. The toilets are really loud.
The bed lacked blankets. There was no tv guide available.
The tub was nice and deep and the bed was pretty comfy. It was a very convenient distance from the casino floor. The mat in the bathtub was disgusting and when I stepped into the shower I discovered a romantic message from a previous guest, so while the shower didn't look dirty, I doubt it had actually been cleaned. We selected a smoking room so I was expecting smoke stink, but was a bit unprepared for just how bad it was. Pretty poor sound proofing too. We had a lamp that didn't work and a busted light switch. Overall the price did not match what I expect from a junior suite.
Casino Large room with couch flat-screen and big batroom Very comfortable bed Super clean Didn't win any money on our way to the casino lol
Very comfortable. Food was good.
The bed squeaked a little bit. The bed squeaked a little bit.
The staff was very friendly and helpful. The hotel was clean and met our standards for the price we paid. It could use some updating and a pool
I travel a lot and this was by far the best staff I've ever come across they are all about customer survice. We stayed three nights and was treated like family. On our second night there the staff knew us by name. It's enjoyable to know that they take the time to better understand and take notice in their guests One thing I didn't like is having to pay for WiFi. If I'm paying to stay I should be able to connect to the WiFi for free but if this is all I can complain about it was well worth the stay
Great Location. Easy access to many K.C. attractions. Pool was nice. High price, but little value. Bed was uncomfortable and noisy(creaky, squeaky). Small TV. $16 a day for parking. $10 a day for wifi. No continental breakfast.
The walkways that connect to places to eat ,stores etc. the best about this hotel. And the lobby is nice. Lines to check in and out were long and slow. I suggest you sort lines. I had prepaid and booked and still had to stand in line to check-in for 20 minutes.Had to pay by day for WiFi. So we went to free wifi locations away from hotel. Should not have to pay for that in a hotel that charges per day what this one does. And the charge per day for parking again should at least be one fee per stay. Now for the worst part of our trip. We were put by elevator. And could hear the elevator every trip up and down. All day and night. Did not get a good nights sleep. So if you stay here make sure to ask for room away from elevator locations!
Very comfortable beds They ignored my room service card the last 2 nights.
Very Friendly staff everywhere I went. Large, clean, comfortable room. Love the view of the city. Close to food, jazz clubs, and crown center. Would definately recommend for a business trip or with the family. Nice, open bar with food.
Great location and staff. Rooms were a bit expensive for what they were
We received excellent rate through hotels.com. Location to power and light very close and they have a free shuttle. Charge for parking.
I loved this hotel. One of the nicest I've ever stayed at. The staff was friendly and helpful, and the room was fantastic. Great view of downtown too.
We had a wonderful time KC is amazing Staff and room were excellent
Very close to the Sprint Center.Comfortable beds and clean rooms. I was very satisfied and would stay there again.
View of City Comfortable Room Quiet Very nice shops attached, restaurant options. Staff extremely polite and helpful Signage within hotel somewhat confusing. No directions to hotel parking garage Elevator to parking garage was not labeled as such
The location and size of the room. That we have been charged for the Gym usage (US$ 5). This is ridiculous.
Friendliness of the staff. Cleanliness of the rooms. Beds were extremely comfortable. Group of pre-teen boys running up and down the hallway, screaming and banging on doors in the middle of the night. Not really the hotel's.fault, but.certainly put a.damper on things.
Very comfortable, friendly staff, very clean, conveniently located near railway station.
Nice bathrooms and comfortable spacious rooms. I did not like the stain on one of my mattresses and didn't like that wifi had a fee. Not trying to pay for internet when it's costly already.
Luxury rooms. Lots of restaurants. $9.95/$14.95 charge per day for internet. No complementary breakfast.
Room service was very poor. They didn't have an item I ordered, despite it being on the menu and the other item I ordered was not good or worth the price.
The room was spacious, clean, and the beds are sooooo comfortable!!! The shower is simply amazing, it was probably my favorite. Being that's it's a casino it was a little out of the way, but well worth the extra driving time.
They've added a fee for wi-fi and the hotel continues to age without much maintenance. Stains on the carpet, very limited but expensive food and restaurant options, lamps with torn shades... just a general, unwelcomed decline. My last time at this property.
The location was very nice. Room service was decent. The hotel reeked of smoke. Even when we went to the NON smoking buffet...it still smelled really bad throughout the hotel. Also, the buffet was really bad quality for food. I had to order room service later that night because I could barely stomach the food options at the buffet.
The hotel itself was comfortable and our room was clean and accommodating. It was my third visit to the hotel and every time it's been a lovely experience. The smoke from the casino hits you like a wave the second you walk into the building. It's a bit over powering. The impression given is either the casino is behind the time in it's acceptable of smoking indoors or it's ventilation system isn't functioning properly.
I booked a king-size room for our first anniversary. We waited for 15 minutes while the concierge tried to find our reservation, and while I stood there it sounded like a lot of guests were unhappy with aspects of their rooms. The other employees at the front desk appeared unsure how to do their job or accommodate any requests. Finally The woman at the front desk took my phone to look at my registration and sent us on our way. She did so without mentioning anything about my original reservation being changed. We went to the room and saw that instead of one king size there were two double beds. Usually I would not get upset at this, but this was supposed to be a special weekend. I also feel the concierge should have been upfront that our room was changed. I went back down and she told me even though I made a reservation for a king and it stated that on my confirmation page I could not make a reservation for a certain kind of room, only 'request', and they only had double beds available. The staff was very frustrating and deceptive; if your job is hospitality then you should be upfront when you are overbooked and do your best rectify the situation, not hope that your costumer is fine with not getting what they have paid for.
Location and cleanliness was great. They do have a shuttle to take you places within 3 miles but it want not operating during my stay because of staffing problems. Staff was courteous and helpful. I did like the restaurant or their menu. It is a lost opportunity. No draft beer. It's a lovely location and with the right menus and bar snacks, this place could be hopping. It was empty on super bowl Sunday; it's a shame.
The Staff were friendly and explained anything I needed information about. I would have liked to have known it was valet parking only from information provided in the description.
Never cleaned the room, lost my keys at the valet, mirror fell off of the wall, room service forgot to bring our order, literally anything that could go wrong did!!!!
Location was perfect, walking distance to sprint center, many restaurants and downtown area. The decor and appearance was classy and elegant and view was outstanding. Expensive parking $14 for one night
Great location and room Pillows were flat and hard :(
Location across the street from the ballpark was great. Could have used a bit more counter space or a luggage rack.
nice, clean, and comfortable. Walking distance to the ball park. Overall a very nice place to stay. after checking in and getting to our room we discovered the a/c was leaking water and the corner of the rooms carpet was wet. We called the front desk at 3pm had to leave at 5:30 with no response. Got back to the hotel around 10:30pm still had nothing done about the a/c. went to the front desk and they had to move us to another room. The front desk employee said the would refund half of our cost for the room but that did not happen.
The young staff was pleasant. The amenities. No spa or continental breakfast (would have paid more for it)
Right next to stadiums The shampoo and body wash were connected to the shower wall and were empty
The access to highway and eatery's The beds were to small the sink leaked and toilet took a long time to flush the lower level is were the put us and it felt like it. The security door to parking lot was broken. I told a staff and they said they have been working on it for a couple of weeks now. That really concerned me anyone could just walk in with no security surveillance.
The night clerk was very bubbly and friendly on check in and was helpful in helping me figure out how to get to the wifi. There should have been a better explanation in the room literature on how to access the internet from the room. It still refers to a data port on the phone, which is a bit outdated now.
Close to arrowhead The hot water served tasted like coffee. The bar/eating had real poor service and took evening help forever to serve you both days and they was not busy. The breakfast food was cold. Taco John was faster next door to get waited on. For $180 a night the soap dispenser in shower was not filled. For money I would stay at Drury Inn down road with free breakfast and evening free drinks and food.
The beds were extremely comfortable. The pillows were so soft, too. I would go back just for the beds. The staff were also very very friendly! There wasn't anything I didn't like. It was very nice, honestly. :)
Best selling point is the location to the sports complex. The facility was clean. It was a nice place to stay but exception. I would stay there again.
We were in town to watch the Cardinals play the Royals - so the hotel was in a perfect location! Staff were very helpful upon check-in. Bartender and wait staff at the restaurant/bar were fun and helpful. We enjoyed sitting at the bar talking to them. We loved the balcony in our room. Enjoyed the no smoking aspect of the hotel. Beds and pillows were too soft. The shower did not drain correctly so in the shower you had to stand in dirty water. Room AC was not very cold.
The second room was cleaner and bug free at least. Where to begin, I am not one to complain but i have had better experience's at a $40.00 a night budget motel. Hidden driveway. no adequate parking or place to park to check in, Rooms smelt stale and had roaches in it, the bath tub in 2 rooms would not drain or drained extremely slow, The pool had no entry or exit steps, just a ladder. There was breakfast offered, but they wanted over $11.00 per person for some buffet scrambled eggs and cold cereal. The beds were hard as a rock. the noise from the lobby echoed throughout the hotel and down the halls. when i called to ask why the lobby was so noisy as i had a 7 year old trying to sleep. i was told quiet hours were after 11:00pm.
Inexpensive and near the airport
Great bed, clean bathroom and extra blanket and pillow in the closet, friendly staff
Airport pickup and close to airport They charged me $25 to check in early as I needed to change clothes for my business meeting. They did not mention that had I waited 20 minutes there would be no charge. 'Company policy', the refuge of cowards.
Location is everything! The price was adequate. The room was clean and quiet.
Fast check-in. Very clean room, beds were comfortable. Good price for one night stay. Had to call twice for the shuttle to pick us up at the airport. It took about 45 minutes. Being remodeled so the restaurant looked like a temorary set up with a some square bare tables and an electric food server on the counter. The "bar" was a ledge near the lobby with 2 beer taps and not a soul in site. Places to eat were about 5 miles down the highway.
Richly furnished and spacious room; very comfortable bed. Very convenient location right outside the airport.
The best were very comfortable and linens were very soft aND perfect after a long day of travel. There was only one ice room per floor.
Location Breakfast was disgusting, staff was rude, the bedding smelt of urine (no I am not kidding), not worth the money. Angry!
Love this hotel for many reasons - great rooms (recently updated), coffee shop on lobby level, good service. Great concierge lounge too! I didn't realize until this visit that there is a restaurant on the second floor - it's fairly hidden and I don't recall the front desk telling me about it.
The hotel was really clean and comfortable. The staff was friendly. That I had to pay to get my car parked. I couldn't park it myself. When I tried to get my car from the valet I had to wait 45 min to an hour before I got my car brought out. Need better parking and valet service.
Awesome location....walking distance to the Country Club Plaza. Friendly staff. Very clean. Good food. The VIP concierge room is way too small!!
The madatory inconvenient valet parking that was not disclosed until I physically pulled in. Totally my trip not worth whIle for the get away I planned. The renovation made hotel stay beyond unpleasant and unconfortable. The upchage for absolutely everything considering what wasn't available due to renovating was undesirable. I would not come back there again for these reasons and will definitely share my experience to my friends and business travalers. I think anyone staying there during this "renovation" should be compensated in someway for the checking into that. I'm sure they also were not told the condition of the establishment and was as surprised as I was at arrival and check in.
Large luxury suite with a great view. Friendly staff and great room service selection. Close to the plaza and offers a shuttle service. Room should have included info on restaurant, pool, gym hours and other hotel amenities. Also should include a safe. Indoor pool and spa could use an update (paint faded in spa).
Nice hotel. Restaurant was nice. Waterpark was closed. Pool was closed. No wheelchair for my grandmother. Asked for a room by the elevator, got one at the end of the hall. Beds were uncomfortable. No fridge for her insulin. Worst hotel experience ever and it's not even close.
I asked for a couple waters when I checked in and they were happy to give me them. The fitness room was good and was open 24 hours. The staff was snotty. The rooms and hallways were not as clean as they should have been. Very disappointing from a Holiday Inn
Great for ease in seeing Kansas City Royals play Over $200 per room, very poor value considering a lumpy bed, a missing mini fridge and tiny bathroom. Air conditioning was marginal.
The rooms where very nice and cleane Need more parking
The waterpark sounded fun, but the tickets did not come with your room (however, pool was closed, so asked for free watepark tickets...)....the exercise room was nice and big and was kept clean. I was pleased with that the most. We first walked into the room and there was a huge stain on the floor, paint chipping off the ceiling, and dust bunnies collecting all over the ceiling. I went to the bathroom and found long black hair in our Kleenex box, on top of toilet and 1 on the shower curtain, as well as fake eye lashes by the hot water handle on the sink. Also bummed there was no fridge!! We let it go that night, but next morning I said something to the supervisor. She never offered a discount and made it seem as if it were normal for some of the stains in the room. Also - we had no clue what the neighborhood was like. It's not exactly a "friendly" neighborhood - lots of run down homes and every night we came back, we had to park in the "excess" parking lot where it was darker....and you had to walk around the entire building to get in. There was no back entrance. The next morning we checked out and I said something. We were asked for free breakfast....but we were on the go, so he ended up taking $33 off our total bill. I would have been much happier with 1 night for free, but we just accepted the $33 discount and left saying we'd never stay here again...
clean room and was quiet hot tub was cold and heavy on the chlorine
After a bad storm and no power there were 350 people all trying to check in at 4 pm. The Staff was amazing in the service they provided to many irate guest. Michelle and staff did an amazing job during a stressful time. The Hotel as a whole needs to be torn down and re built. The rooms were extremely outdated, mold on the ceiling tiles in the room, no hot water, bugs in the blinds, NO air conditioning at all, very poor over all quality for spending $250 for one night because of a concert being in town.
The hotel appearance upon arrival was nice and clean. The gentlemen there when we arrived was kind and helpful. The beds were the WORST! As were the pillows. Was supposed to have a microwave but didn't. The rooms were so warm - even with the air down to 60. Indoor pool door was jammed shut so we couldn't swim. However, the man at the counter gave us tickets to the water park - which was okay but super warm and heavy - but suppose it's supposed to be? Had to get ice from the market because the 2 floors I was sent to to get ice, the machines weren't working. A few more petty things.. Not a fan of the hotel :(
Nothing Front desk was rude. Notified them of no heat in our room, they told us to pretty much deal with it.
The front desk lady checked us in 3 hours before out check in time, the food was amazing and kids eat free! They noticed we had kids and put us closer to the pool and in a larger room. Very great staff. Good hotel for parents with three kids under 8. When I called the number to verify my stay the lady told me the hotel was full for the night and since I booked thru a third party I was not guarenteed a room, she was very disrespectful and rude. When I showed up at the hotel they had plenty of rooms open the hotel staff went above and beyond to make it right and did well accommodating my family. The only thing is the hot tub and pool needs to be clean.
Love how beautiful the hotel was an how relaxing the room was an Denys was right across the way so I smacked all night lol love this place plus it has a water park .
The hotel was great. The staff was pleasant and eager to please. When we arrived, there was no record of our reservation. If I hadn't brought along my printed receipt I don't know that we would have gotten a room at all. Not the best start to our stay, but after the issue was resolved we truly enjoyed ourselves.
This hotel has the makings of a great place to stay. We really enjoyed the backyard courtyard. It's a nice green space surrounded by all the city concrete. The staff were wonderful, helpful, and very nice. The breakfast was amazing and I probably didn't pay enough for that aspect of the stay. The lobby definetely needs work, but I would only be fair to mention it is currently under renovation. We also were stuck in the elevator for about 15 minutes after just arriving at the hotel.
The friendly staff :) The rain :)
I've been here on multiple occasions and been happy with each experience. Friendly staff close to the plaza.
This was a get away for us as our second baby is due in 2 months. Grandma stayed with our oldest and we enjoyed the whirlpool in the room.
Great location. Friendly staff. Nice breakfast. Comfortable bed. Free wifi. Housekeeping wasn't the greatest. Didn't even pick up all of our used towels the first day. But, all the staff I interacted with were very nice and helpful.
It seems like an older hotel (compared the Marriott one block away). But it was clean and fair exchange for the price. Only a half mile from a ton of restaurants. Close to downtown, but not in the center of downtown. No dislikes.
Location is convenient to the Plaza, Westport, and downtown. Room was nice. Staff was helpful. It was perfect for my needs. They are in the midst of updating, but I was not inconvenienced and did not notice any problems with noise.
Oh my goodness! From the moment we stepped out of the car and walked through the beautiful secluded garden patio, to the moment we stepped in the door and were greeted and invited to enjoy free margaritas - the staff did everything to ensure our stay was wonderful. Upgraded room for free- plus we returned from dinner to find a bottle of champagne chilling with a note from the staff wishing us a Happy Anniversary. Wonderful breakfast- close walking distance to the Art Museum and The Plaza. We will be coming back here again!
Pretty nice rooms, nice property, very conveniently located near plaza shopping area, free Wifi, free breakfast - and not just some fruit and cereal. They had a gourmet breakfast every morning that included eggs, cereal, fruit, hash browns, a waffle station, etc. Staff was very friendly. Parking kind of sucked. We had to find a spot on the street the first night.
We stayed at the Spa Room and the Jacuzzi was wonderful. Paid way too much for the value of our experience. Both hotel clerks were ditzy, locking us out of our room and the lobby several times. I called 3 different times that night before arrival to verify availability and features and every time it was a different story even though it was the same clerk. They had extremely loud maintenance at 8am with hammers and drills right next to our room that went on till we left at 11. I read on reviews that the breakfast was disappointing and they were right... It was very basic and very low quality considering you paid for a $170 room. I thought the robes would be better quality as well, but it looks like they came from the dollar store. The highlight of this visit was that it was right near the Plaza and we enjoyed the Jacuzzi. Everything else was disappointing.
Great hotel The Staff there was really helpful, great location to go to the Plaza, or Westport 10 minutes walking time they have a shuttle if you are not into walking, or even the metro bus is right outside take you straight to power and light, or plaza. The rooms were very clean as well relaxing, and everything you needed was there. place is very secure at nights. oh the room the breakfast was awesome Blueberry waffles, among all your other stuff for breakfast! I will defiantly stay there again recommend as well to ever need a room for the night in K.C. Props to the girl who works at nights help me unlock my rooms restroom door that locked by itself. The rooms restroom doors have locks, that can lock you out? but the staff got it unlock quickly.
The staff was very pleasant to us during out stay, we were on our honeymoon. They even gave us wine and some comped drink tickets to the hotel bar. Overall the facilities were great and we would probably stay their again. We had called down to get some plates and silverware to use to eat some of our leftovers from dinner, 45 minutes later I had to call down again since we still hadn't received anything, they were then delivered by two security guards not even hotel staff. The gentleman at the front desk was very apologetic to us about having to wait that long.
The Sheraton up held the reputation of a very service friendly and classy hotel for minimal price. Lobby, rooms, and service were all excellent. There was a wedding group staying on the same floor which caused a bit of noise prior to and later following the reception. I really didn't bother due to the nature of the event that happened but doors were quite thin...
Large, spacious rooms, free internet at the lobby The staff did not inform me that my luggage arrived
Lobby bar and breakfast staff were excellent! No longer have valet parking, garage narrow, dark. Even though we were paying $170 plus for room weren't able to claim points because we booked using Expedia! When we checked in room was very small, we've stayed here several times so we know the room sizes, & warm. Turned the air down & left for the evening. When we returned thought it was still warm, turned air to 60. Woke during night because it was warm. When I looked out window next morning realized the window was open several inches, causing the warm & humid room!! Room was never vacuumed during stay, linens were grayish not white, I have pictures. Remote didn't work. All in all I was very disappointed since I was the one to reserve the rooms for a reunion. We stayed here in 2009 and everything was wonderful, not this time. I felt this was a Sheraton!
It was a good sized room with more space than I expected. It was very comforable too. The room was clean when I arrived, but when I came back after a long day of work, houskeeping never cleaned the room. The bed was unmade & the bathroom was a mess.
We arrived late around 11:00 p.m. and was directed to our room. When opening the room we were smothered by heat, apparently someone left the heat on high in early September? Also I notice that the luggage rack was out and the bed was ruffled as if someone had been on the bed. I called the service desk and they moved us to a new room, that room the bedroom televlision was not working, but instead of calling down immediately I waited until the next morning and mentioned it to the hotel clerk also one of the keys was not working. Returning that evening the television still was not working and I tried to place a call to the service desk and the phones were also not working, therefore I had to walk down to the desk to report the problems.
Front desk gave us all vouchers for free cover to get into the Power and Light district (worth $10 each) and vouchers for free cover for two of the bars within it. No refrigerator or microwave in room. Expensive parking.
It was very close to point of interest. It also had a great bathroom! The bed and pillows were extremely comfortable. The room was a smaller than I expected.
Historic hotel in the heart of downtown Kansas City, close to numerous restaurants and sights, this hotel kept the old charm with nice updares to meet today's traveler. I actually ordered some cookies when I returned late from Insomnia Cookies, they delivered fresh, warm goodness. Overall the hotel is nice, clean and the showers provide nice pressure which I find less likely these days and a welcomed surprise when shampooing my thick head of hair. I was traveling for work, but I could see how it could also be a nice romantic getaway as well.
customer service no pay per view. no in-room bar
Staff friendly and helpful
I enjoyed the decor, since I had not been there for many years, and I was not disappointed. Also, the updated technology, hdtv, desk, computer plug-in etc. was impressive. Being a woman of medium height, I did not like the shower head; it was not moveable, not hand-held. I did not wish to get my hair wet, so I was forced to take a bath. Also, there was not a shower cap. I suppose I could have called and asked for one, but I was not aware of this until it was too late.
Very nice staff and location. Room was small and seemed a bit cramped. Wouldn't be comfortable for an extended stay.
The room was esquisite, clean and the staff was top shelf. nothing
Awesome location close to everything in the plaza area. Small room but that's part of historic hotels
Hotel was very close to the airport which made it easy to get to my flight. Hotel was very clean and the bed was comfortable. Room had mini fridge, good size tv and nice bathroom. Room AC wasn't working. When I contacted the front desk they sent maintenance quickly. Tech said AC was working, but couldn't keep up with the heat from the day. Front desk staff said the room would cool off eventually, but the hotel was full and they could not move us to another room. When I went down to the front desk to ask for a manager, they said a supervisor wouldn't be available until Monday (two days later), and that they would not be able to offer any room discount. Surprisingly, they were able to find an empty room for us which did have a working air conditioner. Very disappointed with the lack of customer concern from the front desk staff. Pillows were too soft for my liking. Hotel has a restaurant but for the rate, does not offer a continental breakfast for the guests
The beds are amazing, and rooms are nice. Location isn't the best, unless you are looking to be close to the airport
Rooms were small but the beds comfortable! Food at restaurant was average. Check in was quick and easy! Attempted to order room service at 9am from our room- the hotel phone was not working so I called via my personal cell and spoke with AJ at the front desk. He said he would send someone to fix the phone but told me there was no room svc on Sundays- which is not true. He then proceeded to hang up on me. My friend and I had to physically go down to the front desk (were still in pj's, mind you) and spoke directly to the manager, who happened to be Aj who previously hung up on me! After he told us the restaurant is "right there" pointing to the restaurant, he finally gave me the phone to call room service. Unbelievable customer service. I've never been treated like that in my life. Especially at a "nice hotel." Aj must have had a change of heart and apologized for his actions 2 hrs later when we checked out and compensated our breakfast but I will never ever pay to stay at a Sheraton again. It was supposed to be a fun girls weekend and this is what we're talking about. I just hope other guests don't have to experience any of this.
Wee arrived late and left early. Everyone was curious and efficient. Nothing. It was great.
We enjoyed the king size bed that had a very comfortable mattress and bedding. Our TV had a variety of channels including HBO and Showtime. Also, the black out curtains were perfect for sleeping in. We received a questionnaire in advance of our stay that included room preferences. We requested a high level room with a king size bed. Upon arrival, we received a room on the first floor with two full size beds. We then asked the attendant if our initial request could be met and as it turns out there was a room available that met our needs. She did not express concern for the unmet request or issue an apology. Our room was only cleaned once during our three night stay. We had to requested additional towels because ours were not replenished daily. We were going to have breakfast in bed but the room service line was busy for an hour. We tried the front desk and restaurant as well. All lines were busy.
I really liked the front desk staff. They were very understandable and eager to help with all of my needs. I disliked the fact that my card info was taken for incidentals and my card was charged 60% of the actual overall room payment. I have never noticed that before but it was definitely an extreme negative mark when I saw that on my acct info. Yes I was told it would take 3 to 4 days for it to be placed back onto my account but it was still a big shock.
Clean with a restaurant inside. Not much of a complaint but the bed was a little too soft and the bathroom was small
3 star, very nice room.
Some staff was nice and pleasant. The restaurant food was average but not bad. Bed was comfortable and we used the small gym. Some machines were not working 100% but you could still use them. Also the pool was nice So the small detail was that there are many Four Points and we wanted the one by the stadium not the one by the airport. Huge difference. No one could help us with this and we wound up paying for two hotels for the weekend. It's pretty isolated so you need a car or taxi to get a good meal away from the airport. The hotel actually drove us to a local restaurant and said they could brng us back, but when we called they said they couldn't do it after all. If you want a place near the airport it's fine. A lot of pilots and stewards were staying there.
Very clean and spacious! Friendly staff as well. Free bottle of water each day, and a large fridge, were nice perks.
The bed was so comfortable. I think a nice continental breakfast could be included.