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The staff was fantastic and the room was very clean Our only complaint was the poor quality mattress and the thin walls.
The view from the room was great & staff was great!
Being local to the beach and many restraraunts. The room smelled horrible and the view I paid for was blocked by a tree.
Everything was nice, nice staff and very convenient to everything. The bathrooms were dirty and the shower absolutely was the worst one I've ever encountered.
Very convenient stay while attending the ISSE at the convention center. Very professional & attentive staff throughout my stay. No doubt under great management!
The view Rooms were to small
Location was perfect. Room was nice. Room i was confir.ed with kayak was not available. Required a double and she kept insisting i take a king. Showed her my email.. the she found a room on the underground floor.. that had double veds.. after much hassle. Then after we checked out.. we went bac 2 hrs later to retreive a forgotton jacket and it was missing. Cleaning staff didnt find it.. it was specifically lEft in the clost. Only way it could have dissappeares was if someone took it .
Got a great last minute deal on this hotel, worked out great. Perfect location near restaurants and shopping on the shore.
The "Check In" staff was wonderful, helpful, and made me feel welcome. The rooms were comfortable and I will mostly likely stay here again when I visit Long Beach, CA. The hotel is in a great location prior to cruising and/or enjoying the beach. Even though my parking fee was waived, I hope free parking becomes a standard practice.
one of the most amazing experience to stay at the host hotel for the long beach marathon. the hotel made sure that the guests who stayed at the hotel who participated in the events will receive a mini brown bag w/ goodies for the race. room did not come w/ a mini refrig nor any mini bar
$26 parking for hotel guests. Receptionist just said "yeah, this is Long Beach"
Great Location to the Queen Mary and restaurants. Issues with wifi.
very clean, spacious room, great bet and pillows. Dated in its amenities. For example, checking in late evening, only limited room service is available, and no wine or beer offered. Internet service is not free. Exercise room was limiter. Least favorite thing was the view of the office building next door.
Liked the service of the staff; Liked the comfortable bed; Liked the cleanliness of the bathroom
The location is nice. The view was good. Fast service. They need to be green. The doors made a lot of noise when they closed. No low flow toilets. The shower handle was lose.They should have chargers for Mac products.
The room was spacious, clean and had a nice view. The pool was small and needed an update
clean rooms, luxury, close to restaurants, beach and boutiques.
Friendly staff from top to bottom. Clean rooms and prompt service. Parking structure was a little confusing with elevator locations and signage directing to main lobby from parking structure.
I loved the location and the architecture...The staff and food were excellent.. That I had to pay for wi-fi
Went through Kayak to purchase this room. Kayak seemed to think it was a 4 star. It is it not a four star, 2.5 to 3. Took 25 minutes to check in with only one person in line ahead of me, mold in the shower, shower was over all dirty and old, room was stuffy the whole time I was there, parking was 26.00, which is NOT advertised, found out when I got there, Internet was 14.95, which I was advised of that when I arrived although my receipt showed a king size room - Internet. My fault for assuming that if was included. won't stay here again, especially for the rate that I was charged. Hmmmm... Large bath towels
dirty and the employees were rude
comfort, location, and view the people
overnight parking was too expensive!
Friendly And efficient staff Quick and accommodating check in Small pool with no bar also the sun is blocked by the hotel itself.
Very comfortable. Nice stay. Staff were friendly. Iron didn't work. Vanity mirror didn't work. One request from staff wasn't filled. No microwave.
Comfortable room. Nice bathroom. Price was too much.
Modern feel, staff friendly Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.
Super clean and nice. The bed was so comfortable I didn't want to leave it. Beautiful pool deck on the roof where you can eat and relax. The shower was amazing. Super large.
Good location. Near shopping and the beach. Construction made accessing/finding front of hotel difficult. Hotel had no signs indicating where entrance was located and no street level signage visible. Confirmation emails did not indicate hotel was under construction. Room service would not take our breakfast order, weird.
Everything was great No shuttle service
Clean. Upscale. Comfortable Cost per night
And prRoom was nice. But the staff was very helpful
J'aime boucoup le location. J'aime pas de petit roms et parking.
Breakfast was very expensive, but also very good. No fridge, no ice machine on my floor, very dirty bath tub, uncomfortable bed, no outlets by mirror, outlets by bed did not work,
Elevator music vapid & hilariously loud Wi Fi not free @ these prices? Told suite would have welcome basket w champagne--got nothing No newspaper weekends @ these prices?
Booked online for a room with a double bed. Reservation confirmation after booking the reservation snuck in "double or king." When we arrived at the hotel, there were no rooms with double beds and not even any rollaway beds. So I canceled the reservation. Kayak may not be the responsible provider, but when the website option selected is room with double beds and that's the primary reason for my selection of the particular hotel, they better have that kind of room available to backstop my booking. Otherwise, it's false advertising. I will think twice before using Kayak again to book a hotel room.
The hotel itself was beautiful, and edgy. Everything was an additional charge and expensive. I've stayed in NY and never thought i'd see pancakes sold at $15. I also would expect a hotel to include wi-fi. Water for $5???
The staff was very helpful and nice. The price was high for what you get at the hotel. I have stayed in very nice hotels that offer a more luxurious feel. Also, there were protesters there outside the main entrance almost every morning around 0700. You could easily hear them and it was quite obnoxious.
The on site restaurant was very good. The wooden floors were not desirable because we could hear footsteps above us. One sliding glass door really didn't let in enough daylight.
I had a roof over my head "Harbor view" was probably 20% of viewable area from room window. Other 80% was a corporate building about 40 feet away from the Courtyard hotel. Construction noise on the floor above mine sounded like a drumset above my room. Parking is $19. Only one room key worked. No room pictures on the website (as of 10/18/2015), so it's a roll of the dice on what you're getting since they are "renovating" rooms. Expensive, even for the basic room. Entire hotel smelled like they had experienced flooding/water damage. Very strong musty aroma.
When I went to check into my hotel they told me that they are full and don't have my room. I have already paid for the hotel yet they told me they don't have a room with two beds anymore and they only have one king bed room left. This left me speechless because how is it possible to sleep on a king bed with three guests. When I asked the front desk person to let me speak to the manager she tells me, i have to wait 30 minutes and she said that instead i could just take the king bed and be fine with it. Also, another thing she suggested was to get a refund if i don't wanna take the king size bedroom. It was HORRIBLE experience because they over book the revenue of the hotel and people like us gets left with no room.
Staff friendly Parking could have been better, no big deal, we arrived late!
Convenient drive from there to the funeral I was attending the next morning. Easy check out Parking fee and got the very last parking spot at night
Cleanliness and friendly AM staff No room service
In the middle of Long Beach downtown. You could walk to local restaurant. Free breakfast was good. Nothing I didn't like
The hotel is clean and the rooms look modern and up to date. The location in downtown Long Beach is pretty central if you want to be in Long Beach. Two double beds instead of two queens, lots of sound traveling between rooms, not a very good shower, room was on the smaller side, check-in issues were an annoyance and were due to staff's actions. Price quite high for what we got.
It was clean and comfortable . I liked that it had things you might forget like a razor , sewing kit, toothbrush , ect. Not enough seating area at breakfast.
Great Location for the Convention Center, lots of restaurant's in the area, and the comp. breakfast was good The comp. breakfast should be extended to 10:30AM , Refrigerator in rooms would be good improvement. The coffee pot and ice bucket should not be kept in the bathroom, its unsanitary
clean & great location THe undisclosed fee to park at hotel. $10 a night which was never disclosed on either website, NOT RIGHT!!!!
Location was great. 15 minute walk to the Pike and waterfront location. Close to restaurants, and shopping. The room was clean and comfortable. Staff was very friendly and plenty of parking. The pool was a little small.
Location if hotel And cleanliness. the pool looked deceptivly large on the website. It was basically a giant hot tub. The staff was not accommodating. I wanted an earlier check in @ 2:15, I had three small children and apparently no rooms were clean. The breakfast was shady at best and not much room. I had to take the food into my room. This is the last Best Weatern I stay in.
The rooms were spacious and very clean. No complaints.
It was so close to shoreline and pine avenue You could hear through the rooms
The staff were super friendly and helpful. Although the design is modern, it is not practicle: 1. The small size of the sink and the shelf above it makes it very messy and difficult to brush teeth or shave. 2. Using the clothes hangers impedes the view of the TV! Finaly, the carpet was not clean. Within an hour of changing to new socks, the bottoms were black.
Andrea and the rest of the staff were just great. Everyone tried very hard -- Very tight quarters...couldn't brush your teeth w/o hitting your head on the shelf. Tv too high (but very nice way up there), neck ache like hospital bed. No elevator for disabled people like me-you should definitely point this out on your website. Making a fuss after the fact makes the disabled person feel embarrassed. No bathtub.
The very friendly welcome. The location near animated street. The easy parking. Wi-fi service. The breakfast (very limited choice in a tiny room). The washbasin in the bathroom, much too small.
One block from transit, two blocks from food. Staff was awesome Shower was only thing that was a little too tight of a squeeze.
The best service ever from wonderful staff who really make me feel like a guest instead of a paying customer. That combined with a perfect location for Long Beach make the Varden a great choice. The rooms were a bit small and the window looked onto a brick wall.
The staff. Parking lot for $10 next door. Really hated the smell of the hotel just walking through the door!! It was like child Poop!! Really...all over the place, for the 2 days we've spent there...I Don't know if there was any problem or what!It was really discouraging to go to the hotel...Rooms and beds are much smaller than they appear to be on the website!The bed is too soft, u wake up in the middle of the night with back pain...Very noisy door slamming with every entry, could even hear the snoring next door! The bathroom is so badly ! Too big area for the size of the room. Yet the shower is so claustrophobic! But what I really hated about the hotel was the smell...I Am really sorry but I would recommend this hotel.
Excellent - I coulde not fault the Hotel - Hope to visit again next year!
the staff at the Varden is absolutely incredible. The owner is almost always present, and the staff clearly follows his approach to making guests feel welcome - friendly, full service, helpful. They generally work hard to exceed every expectations. Whether offering a bottle of water, asking how things are going, or helping with printing boarding passes and finding a good restaurant, they make you feel welcome, and ensure that your trip goes smoothly - great service, great renovation of an old hotel, unique property, and close to everything you need (wonderful and diverse cuisine, convention center, big box stores, if needed, etc.) There is nothing to not like!!!
I have never had better service from any hotel even as a Platinum or Diamond Member of the big chains. The staff made my stay at the Varden nothing less than a pleasure.
Clean. Excellent staff. Would be good location if taking cruise the next day. Very small room and bed. Noisy door slaming with every entry went on all night long. Downtown location had traffic, sirens, light rail noises all night. Lacks double pane windows to keep out noise.
The rooms are really clean, cosy. Hotel staff's really welcoming and helpful. The price is maybe be expensive.
Central to downtown long beach and the convention center. This staff here were all so nice and helpful. Orlando and Tracy (I think that's her name, smaller woman with a cute accent) were especially helpful while checking in. Rooms are cozy and AC was cold! They have a cute little lounge area where they offer wine certain hours of the day! I drank an entire bottle my first night. Great experience, my boyfriend and I will most definitely be staying here next time we come for a convention. Shower heads are a little intense. maybe too high?
location - 5 blocks from convention center. I booked a room with a shared bath. Nothing wrong with it, just not for me. Never had to wait. seemed clean, but it was a little dark and cramped, so who knows for sure. Price was right.
Location the staff and it was a great room Nope
The staff was very helpful and kind. They have free bicycles to use. Long Beach has an excellent public transportation system. The city and the weather were fantastic...so much to enjoy.
It was boutique-ish but, across between a bed&breakfast and a singles apartment. While the rooms are small it was just enough room for 1-2people; they offered breakfast snacks and best part was the offer bikes to guest to ride for no fee. Yes, but not major but the tile of tub was clean but, is pink and could be updated.
hospitality, conform , staff i think is one of the best hotel i stay for long time ago. problaly i will come back again and i recommend you to my friends. no complaints
The staff were very friendly and helpful! The location was great also. My only complaint would be that the room had a strange, mildew-like smell, . It wasn't much of a bother overall, but was definitely noticeable upon walking in the room.
Friendly cosy hotel in the center of Long Beach. Very friendly staff Had a room w/o own bathroom, sharing a bathroom was not really comfortable.
It is very closed to downtown Long Beach, you can walk to anyway or take the passport free bus. Room was very clean, comfortable bed and the employees were great!!I really recommend you if you are looking for an European Hostel ;) The lemon muffins run out very fast!!! Delocious!!
The staff (and owners) were great, and there are bikes available for use by guests (for free!). We enjoyed the room, which had all the amenities we might need for a quick weekend (fridge, microwave, dishes, coffee, etc.). My only negative would be the continental breakfast. The coffee was pretty decent, and there was yogurt available, but the pastries were just not good. We only had breakfast there once, and decided it was worth it to go out on the other mornings.
Friendliness and genuine help of staff. They have everything to help the stay. loved everything except the smell on stairs
Very cool people running the thing - accommodating and friendly. The place has a bit of a commune feel to it with a shared kitchen and orange juice in the fridge if your thirsty. Room was efficient, if very small - not even room for a desk, which I needed. And although there is a sink in every room, and a fridge and coffepot w/ prem. coffee, there is no toilet/bath in many (any?) rooms. The 2nd floor all share one (nice) bathroom.
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Location to Downtown Long Beach and very clean bathroom and the bed itself was very clean Filthy carpet,filth chairs, floor was uneven,mirror had names scrated in it, driveway blocked due to abanodoned vehicle per staff. Staff had on dirty clothes at reception desk..OMG...unfortunately only spent a few hours and didn't enjoy this facility at all
Very close to the convention center...parking sucked because of the restaurant but it was clean and did the job. Parking.
I was expecting far less than we got with this hotel, given the price. First, there was a room with THREE double beds- which was amazing for our group of five students. The beds were comfortable, and the towels provided were actually soft and absorbent (which is unexpected and the reason why I usually pack my own). Five women easily had enough room to get ready each morning in the bathroom/ using a nearby full length mirrored closet. The walk to the Convention center took less than ten minutes, and included a nice stroll through a small arts/shopping district (where local buses and shuttles pick-up). There is also a Vons grocery with a Starbucks within a 3 minute walk as well. The staff was helpful when we did need them to reset keys and clear trash/restock. The town itself wakes early, and we did hear the occasional incoherent ranting from locals, but never felt unsafe. Our room was adjacent to an alley where trucks unloaded before 5am each morning (being stuck on Eastern Standard Time, this was not an issue for me). The hallway leading off of the elevator has an Alfred Hitchcock feel to it, but it's misleading. Overall, a great value- and I'd stay there with my children if I ever visited for pleasure.
Decent priced, walk I g distance to convention center, friendly staff
There were no positive experiences associated with this Hotel Customer service was a nightmare. Was made to wait over an hour upon arrival despite arriving late in the afternoon well and truly after the 3pm check in. The room was many things clean unfortunately was not one. Was woken to I kid you not a severe fight inside the hotel that required the police to be involved (people involved were not guests) Staff offered no apologies for the 3 hour early morning disturbance. Non smoking room that regularly would reek of tobacco or cannabis. Incredibly disappointing.
Good location to convention center, a 12 minute brisk walk. Good restaurants and close to museums. Room had a particular oder, not smoking which was over powering. Luckily the climate was good to have the window and balcony door open. Could have only been this room but not pleasant.
The location was great It was over priced and was an uncomfortable environment.
Close to Convention Center Hotel room was dirty. Carpet was old and hadn't been cleaned in some time - socks were black on bottom after walking around. Walls were dirty with what looked like something had dripped down them. Bathroom door jambs, walls and baseboards were filthy. Our blow dryer didn't work and we called to get replacement they had no one to help at this time so we were given key to another unit to go blow dry our hair. Ice buckets were placed underneath the air conditioning unit outside each unit to catch condensation which then overflowed over hallway and down to level below. Because there was a convention in town the cost was over $150 per night for this mess
* Close to convention center and beach * Spacious room * Courteous and helpful front desk clerks * Long Beach is a very nice town, feels more quaint than you would think it would * Cleanliness was definitely an issue. I wouldn't call it horrible, as some others described, but it was sub-par. * Holes in comforter * Room could use some maintenance and deep cleaning * Noise from streets surrounding the hotel came into the room easily, recommend earplugs if you're a light sleeper!
Clean room No parking
The only good part about our stay at this hotel was that the guy working the front desk when we checked in was very nice and tried to accommodate us as much as he could but he didn't have the authority to refund our money. Dirty... Actually, nasty! Doors and doorknobs weren't working. The wifi worked very little if at all (wouldn't connect 90 percent of the time). Couldn't get refund for such a nasty I cleaned room with non working amenities that are listed in the description. It's basically a trap. A people trap.