Would you like to save as your currency permanently or for this visit only?
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
Clean, comfortable, upscale, great location in heart of city near restaurants, businesses, arena, light rail, freeway. Wonderful accomodations. Easy check- and check-out. Expensive parking. We parked in a garage one block from the hotel to avoid unreasonable $26 nightly fee. Most big cities charge this much, and higher, but why do have to shrug our shoulders and say, "that"s just the way it is". It feels like the baggage fees on the airlines.
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
I liked that it was downtown close to bars, clubs and restaurants.
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
We were very impressed with the staff all around, reception, bellmen, cleaning staff etc. Lots and lots of hidden fees that will drive up your bill significantly.
Walking distance to downtown San jose & Staff was great
Rooms Staff at the door
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
check in and out convenience. Movies extremely expensive.
Helpful and friendly staff who keep up with the demands and requests of the guest. Also, a very quiet and clean space that allowed us to get our rest.
It's a good hotel with all the facilities you need, conveniently positioned across the road from the Hyatt convention center. No free WiFi, which for the price of the room, I would have expected.
The restaurant had very high quality food for the price and the bar was elegant and very accessible. Need to have FREE wifi in the rooms! This is 2015 AND the hotel is in the heart of silicone valley. For shame! Hilton
Andy the concierge took care of us like an old friend.
Great location and amazing hotel. The amenities were good as well. The rio was a nice size and I had a view of Levi Stadium. When I came back to the hotel at about 11pm there were no parking places. I believe outsiders were at the bar or guests had their friends visiting. When you are paying for a hotel room it's annoying not being able to park in the parking lot.
Everything was great Everything was good all people there are helpful
Clean. Comfortable beds. Great shower. Friendly helpful staff.
Was given a double bed instead of a king. Uncomfortable and had to sleep in two different beds
Amazing views, great service and great bar
The design of the hotel is amazing! I love the modern feel and everything feels new. Downside was I came on a day where teenagers called "future business laws of America" were staying for the weekend. They were loud and obnoxious in the hallways, elevators, and at the pool. It seemed like I could never get away from them!
Room was excellent, except my city view was a view of the stadium. Can't really complain about that though it was fine. They even sent up a bathrobe to my room when I asked. There was some youth convention going on which wasn't really a problem. However it took me a while to get on the elevator to get to my room
The staf was extremely accommodating and friendly. the food in the restaurants was of excellent quality and the Lounge Bar was an excellent place to relax and grab a light meal. The room was large and perfect for my business trip. I liked everything about this hotel
This guest did not leave comments about this hotel.
Great location for me.
Amenities; spa, pool, gym For me, the location was convenient and easy to get to work. Gentleman holding the front door entrance Cleaniness of my room The meals were good The location is not surrounded in a lively area. More amenities should be offered at this hotel
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
First class in every way!
An incredible property! Convenient to US-101, it's a wonderful property. I was treated extraordinarily well; every need was met.
The staff paid close attention to details. Very nice stay. I enjoyed everything.
No refrigerator to store my perishable snacks and water.
Great service without being intrusive.
This guest did not leave comments about this hotel.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
Restaurants in hotel close to airport Rooms were outdated
room size old decor poor food choices old shower old amenities unclean pool
They overbooked rooms. We booked and paid for our room weeks in advance. When we arrived late at night with our three children, they told us they didn't have a room for us and sent us to another hotel. It was pretty awful.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much! Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience
Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc The valet. He did not specify pricing of valet vs self park or exactly where self park was located.
Pay WiFi with speed tiers.
Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again. Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?
The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.
Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.
The proximity to the convention center and civic hall was crucial for my team's stay and this property is next to both. The accomadations and staff were excellent. I would recommend splurging a little fir the concierge lounge.
Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.
Had a problem with the first room but they helped me switch rooms no questions asked
Beautiful grounds, large rooms, quiet, good value for the money Although in good condition, the facility is dated
Everything was great. Especially liked the staff - very helpful. The Deluxe room was big with two queen beds. Our room in the back of the property had a flat screen tv. Dinah's had character, and the grounds are beautiful.
Loved it! So cool to have the koi ponds in between the rooms! So cute!
Beautiful setting and gardens. Two highly-rated restaurants on premises. Heated pool and lovely pool setting. Friendly staff; immediate response to requests. Spacious room; useful mini-kitchen with prep counter, sink, refrigerator, and utensils. Comfortable bed. Ample room lighting. Convenient work desk and sitting table in room. Mix of contemporary and baroque furnishings is odd. No microwave in room. No hot tub/jacuzzi at pool. No fresh (refrigerated) half-and-half available for the coffee in the lobby.
The staff were helpful and upgraded us to one of the suites. The rooms were old fashioned and we had an exercise bike in our room
Needed two rooms and got a good pre-pay rate. Short stay but comfortable. Very good breakfast on site.
Very nice and friendly staff. They even gave us an upgrade which was a pleasant surprise. The room was very clean and spacious.
The staff were very helpful and the room immaculate.
very nice hotel, comfortable, very clean,the staff was helpful, good location, free internet
The nightly rate was reasonable. We decided to stay here because it was so close to San Francisco. We had a good experience with crowne Plaza. I recommend it..
Good onsite breakfast buffet. I wasn't a huge fan of a first floor room with motel-style hallway windows so that was a little uncomfortable but in the end it was still quiet and didn't seem to cause any issues.
It's very clean! I would definitely recommend others to stay here. What I didn't like was that the Restroom Door is See-through.
The staff was extremely nice and professional. I felt so welcomed. Clean hotel!!! I would definitely come back.
We booked on points and were upgraded to a Cabaña suite. A huge space with a balcony overlooking a plaza with a gorgeous tree.
Breakfast Small room, no pool or spa
The room looks clean and nice (1) The materials for bathroom and bathtub look very cheap...like Motel 6 (2) Soap scum were very where inside the bathroom, around the walls, in between the tiles, on the floor...yuck..yuck...yuck. (3) Dust was very where inside the bathroom, on top of base board, surrounding water faucet... (4) Faucet inside the bathtub was rusty and dirty. This should be easily to take care of with $10 spray paint for home depot. (5) Rest room located on the first floor was not clean or not being cleaned regularly. Trash was overflown and just can't believe this happened at the Hyatt hotel. I would never come back here again.
The hotel is dated and could use a remodel, but it was reasonably priced. The room was clean, large but old. There was a jacuzzi tub in the bathroom which we didn't use. The switches and timer where outside the bathroom which dated the place. Still the room was good for what we needed it for. We had a good stay there.
Is a great hotel, in my groups opinion it was better suited for many people than the Fairmount Hotel. Next year for fanime we will be staying at the Arena Hotel the whole time.
Walk to the SAP Center. Free parking. Free breakfast. Nice rooms!
Location was convenient The staff was unfriendly, I did not feel welcome. The lighting in the room was terrible, air conditioning difficult to adjust, and carpet was dirty
Nice staff Being woke up at 3am due to excessive loud noise outside the hotel window
Guys at the front desk are all super nice. Lady at the front desk could try smiling.
Lighting in the room was poor, the shower temperature would constantly fluctuate between scolding hot and just barely warm. The hallways still smelled of fresh paint and carpet was a bit tattered. Location isn't bad and the staff and breakfast was great.
The room was beautifully remodeled with high ceilings and lots of space. Continental breakfast was filling and fresh. My first impression of the hotel was not great, however, the staff was friendly and the rooms were very clean. The rooms above us were a little noisy.
Close proximity to SAP center for events. New carpet and furnishings. Had a refrigerator, microwave and coffee pot in the room. Air conditioner did not work, it was blowing hot air. Bathroom was dingy looking but superficially clean. Their recent remodel did not include the bathroom.
This is the best place to stay if you don't want to drive when attending an event at the SAP Center, which is less than a 10-minute walk. I also like that the place is very clean, the hotel and our room. My friend was in town to attend a concert with me and we were both very happy with the accommodations, especially since we just wanted a clean, safe place to stay and this was the place. The complimentary breakfast was pretty decent too. They had hot and cold options. The hotel is a bit dated but my main concern is cleanliness and safety.
Everything, from cleanliness of our room to the friendly service.
all rooms are smoke free
Close to Stanford campus where we were attending an event/ A bit hard to get in and out of parking lot.
Peaceful and quiet and beautiful setting. Perfect for a visit with our grown children!
My family enjoyed the lush landscaping surrounding the grounds. It added to the ambiance and the rooms (w/ robes and refrigerators) were very nice.
A good hotel with a nice little pool. Friendly staff.
This hotel is very cute and affordable. It's close to Stanford, has a nice little pool, and beautiful landscaping. It's very clean, up to date, has a great overhead shower, and the bed was super comfy. The deli next door is great too! I would definitely recommend this to someone going down to Palo Alto. We considered staying in a big name hotel for more money, but opted for this place because it had more character, free parking, and was closer to the school. I'm so glad we did!
Clean, accessible, convenient to everything, quite rooms, fridge in room, plenty of parking. Nothing. No complaints.
Location Lights were extremely dim and I had to buy 100 watt light bulbs so I could read the paper
it was only overnight
Spacious room. Comfortable beds. Beautiful, peaceful grounds. Heated pool in a beautiful garden setting.
Early check-in allowed at 1:30 pm and noon check-out. Free wifi. Room was sensibly and tastefully appointed including ergonomic chair and bed. Next to El Camino and yet a nice natural setting. TV basically did not have digital channels or I could not find them. Maids banged on the door real loud.
Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place. I had only one night to explore the mansion and surroundings.
We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5. The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
Used condom wrapper in the drawer. Need i say more.
The grounds are really nice with a large and comfortable patio seating area and swimming pool. The furnishings in the room were old, old, old, and poorly decorated.
Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!
Staff incredibly attentive The shortness of our stay
Great grounds and plenty of character; a relaxing venue with history and luxury.
The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.
I had called ahead to make sure I coukd check in late, but when i got there, I couldn't find the front desk person (or anyone) for 5 minutes, then when I finally found her, she found my reservation, but couldn't tell what rooms were available & so had to call her manager, and long story short, it was just over half an hour between when I walked in the front door and walked into my room. She said it was her second day, which I can only imagine is really overwhelming, so I was trying to be patient, and I've had good experiences every other time I've stayed there, but i have to say, this one left a sour taste in my mouth.
Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
Despite being in an outer corner room on a very busy intersection, it was extremely quite in our room. We did hear sirens a few times but nothing too bad. Our room was very clean and comfortable with pleasant decor. The breakfast was plenitful and with a fair amount of options. The bed and pillows were both very comfortable. We have stayed here before and would definitely stay again as well as recommend it. Only a slight nit pick, but I would suggest maybe updating the down comforter in the room we stayed (3257) or others possibly. Ours definitely had seen better days and was a lot more worn out than what I would expect from a Joie de Vivre hotel. Do something to fill the gap at the bottom of the door to the room, it's too big allowing air come in and a bit of noise from the hallway.
There are great people working at Wild Palms Hotel!
Stayed in three different hotels during this trip. Paid a third the price of the fancy business hotels and had a better experience with friendlier staff and rooms that were on par for a mid-range hotel. Room was clean with a warm décor - felt less like a cookie-cutter hotel room.
Good breakfast, nice room, good location for us.
Nice and pleasant staff - The place is not quiet, loud noise when the neighbor starts water (which woke me up VERY early) - Basic breakfast, expected more.
Free wifi, comfy bed, decent shower. Convenient and free parking, close to some great restaurants. Crap TV channels, no on site food/beverage services, small room, overpriced, horrible breakfast, construction on my outside wall early morning,
Much of the property is under construction...plastic and sawdust everywhere, and workers start very early in the morning. If this was disclosed during booking it would have helped set my expectations of the place. The shower handle was broken off and there was hair in the drain. They are clearly focused on the renovation, not their current guests.
Little touches like pool towel service (soft rich absorbent!) and text confirmations. Not really a high end or charming boutique hotel, just a well run chain.
Chintzy Internet that requires reauthenticating every day. Location is not convenient to highways.
Central location, good parking A little noisy (room was near the pool). Blinds did not close properly and there was landscape lighting outside
Nice hotel and I very clean room, will be coming back for more stays. Front desk took way too long to give me a room 45 minutes.
Very quiet, nice breakfast, large room. Our room was just steps from the lobby despite apparent low occupancy for the holiday weekend. The room was missing a few amenities - hair dryer, hand towels, tv list, any kind of directory about the hotel.
The stay overall was great. Clean, big room, & bathroom. They even provided some good channels on direct tv to watch while staying which is a bonus. While checking in, receptionist was not friendly and did not go into detail of why I was getting charged 200 deposit.
Service was terrible. Rachel the hotel manager was a nightmare to work with. Contacted main manager and never received any follow up
Breakfast had a nice variety with a waffle maker and omelet bar. Happy hour is a great break and a nice touch. The front desk staff were nice and the room was well made. WiFi was reliable and quick. Parking was included.
Great location, clean room, friendly service, above-average breakfast, fast WiFi, nice layout. Can't think of any complaints.
great breakfast and friendly staff
Friendly staff, great breakfast buffet with custom omelettes, comfortable bed, heater and frig not too loud, convenient right off hwy 85. Lots of places to eat close by. Near to Stanford. Much better value than Domain Hotel nearby. Nothing.
Decent staff, good bed, not terribly expensive for the area. Breakfast is all right, with eggs-to-order being the highlight. My room faced a porch where people talked on the phone and smoked at all hours, and the door didn't block noise or smoke. The wifi was terrible -- frequent dropouts, got kicked off the network all the time, and slow even when it worked. Hard to find in between freeway ramps. Ubers always get lost picking me up here.
The breakfast was a nice touch with an omelette bar. Their confusion of the bil. They showed an over charge $379.84 hopefully I will get this back.
The complimentary breakfast far exceeded our expectations - made to order omelets, sausage, freshly made potatoes. And the front desk staff were incredibly friendly.
Comfortable Room and able to good a good night's sleep. Breakfast room was a good size. Buffet style service- waffles, hard boiled eggs, toast, banana bread muffins, country potatoes, sausages/bacon or both, and made to order omelet, greek yogurt and toppings. We could usually skip lunch. Need to approach hotel slowly on El Camino- Entrance driveway is close to the entry for Route 85S - If you miss it- need to drive and make some U-turns on El Camino to get back.
The room was very stylish and functional. All the amenities that a solo traveler needed. If I'm in the area again this is where I'm staying.
The dacor is cheap but effective, much as the facility itself. The mattress was good enough, and they had pillows of variable firmness. The wifi was fast enough for my needs, though I was dropped once. If you are harder of hearing, this is _the_ place for you! Nice amenities, though much of it built as cheaply as possible, and one has to run the Air Conditioning fan (from which, ours did not blow cold air) to generate the white noise to override the televisions and conversations from our neighbors above, below, and on each side, as well as the traffic noise from 85. I hope I'm still as effective, though slow, when I'm as old as the elevator is now. Forget the shared balcony. There's no sound-proofing in the French Doors, so you hear every annoying syllable your drunk neighbors emit, as well as every hybrid accelerating down the 82/85 interchange ramp right below and behind the property.
Friendly Staff. Clean, comfortable room with a better breakfast than one expected.
It was very clean and comfortable. The room came with a mini fridge and microwave. Great cable TV channels, more than I've ever seen and it was free. Staff were always friendly. The free breakfast was good with made to order omelets, oatmeal with all the trimmings, breakfast potatoes, meat choice, waffles, cereals, etc. I stayed Sunday through Thursday and the price was unbelievable for this area with what it offers. I've recommended it to my friends and coworkers. Also the bed was super comfortable. The free internet was really fussy but I'm secret happy about that... It kept me from working and I actually relaxed instead. People complained about the noise-- my room faced the freeway above the wall-- I didn't really hear much and put the ac fan on only and I heard nothing-- so that isn't a complaint.
Hotel Zico is sweet and like getting away to a Greek island. The hotel was beautifully set up to get away from the city bustle I'm used to. I enjoyed the comfy beds and close dining areas around the hotel. The walls are thin so we got to hear rowdy kids at night and loving couples too. So the other hotel visitors were the issue not the hotel it's self.
Thank you for the free Wi-Fi since I was only staying one night. That helped me prepare for my interview day in Palo Alto. I also appreciated being on the top floor so it was quiet and easy to fall asleep. Thanks to the check-out staff for the complimentary bottled water; it helped me arrive at my interview alert and with a clear voice.
Early checking was great. Good bed. Good shower. Close to transport and shopping! Very noisy rooms. You can hear every toilet flush, shower and tap in all rooms above, below and beside yours! Not great when trying to sleep.
Nice beds - All the usual stuff you get with a Sheraton. Nice pool. Great chill out area around the pool. I got a room overlooking the railway. I was told the trains stopped at 11pm - They don'T. Still, good sound proffing helps. You can also hear the other rooms bathroom activities. Alo be aware of the $10 a day parking charge. Crazy as the people who visited me got a stamp from the hotel and paid nothing!
Room design detailing was fantastic. Very high quality room! Key didn't work, and it took staff 30 minutes to meet us at our door.
all was wonderful.
We liked : Vicinity to the University, the clean room, the prompt service when we asked for an additional towel. We didn't liked the breakfast at the hotel. The coffee was "cold" at every refill. The menu "a la carte" was poor and way too expensive!
Bed was very comfortable. Bathrooms need remodeling. The cost per night is ridiculous. The TV reception often disappeared for a few moments. The train noise was still quite loud even with the double windows.
Comfort and Location. Someone to carry my luggage, and need to pay room internet.
The surrounding and pool were amazing. Shower in the room was the best after a long night. Do not get room service, food was burnt and not good and extremely expensive.
Large room, nice bed. Low water pressure, not value for money. Old facilities, currently undeconstruction for remodeling.
cleanness and room service some rooms too noisy
Very comfortable room. Close to shopping and great food.
Great hot tub and pool in a convenient location right in Santana row. Spacious rooms, well furnished and decorated. A welcome respite from Silicon Valley. N/a
Fun location, great vibe, beautiful common areas and outdoor living space. Wonderful breakfast included with room. Called to confirm pool was open (November) with beverage service, were told it was and that someone would come out to offer us drinks. Nobody ever came for 3 hours.
the cleanliness and uniqueness of the room and facility
Convenient location, rooms are spacious Staff who were responsible for room service, hotel operator on phone were outright rude
Staycation Paradse... Ran away Halloween night... Great food drinks and security keep fun a perfect balance
It's super clean, the staff is friendly, the rooms are nice, there is a hot tub, there is a gym, the mattress is phenomenal -- best night of rest, it's quiet, it's in a good location for restaurants/shopping. It's a good stop if you're in the area. No complaints.
The Valencia Hotel is one of my all time favourite hotels. the location is excellent, priced competitively and the staff are friendly and helpful. Great service!