I sent you a message that service and facility so bad I had to cancel and stay elsewhere
4 stars
Hayes Mansion San Jose, Curio Collection by Hilton
Photos of Hayes Mansion San Jose, Curio Collection by Hilton
Overview
Staying at Dolce Hayes Mansion San Jose provides guests with an ideal location to explore many of the most popular areas in Northern California. The property is close to a range of attractions, and it is only about 15 miles from the San Jose International Airport.
This award-winning property has 214 guestrooms and suites, all of which are luxuriously appointed. There are various accents that help make the rooms stand out, such as hand-carved wood and marble. Some of the amenities include flat-screen televisions, dual-line phones, coffeemakers, refrigerators, irons and ironing boards, in-room safes, robes, and wireless Internet. Guests can choose from standard king and queen rooms, junior suites, mansion suites, and the parlor suite.
The property has a porter, a business center, express check-in and check-out. There is a heated outdoor pool, indoor and outdoor Jacuzzi, a pool deck, dry saunas, tennis, basketball, and a fitness center. Dolce Hayes Mansion also offers Silver Creek Restaurant, which is open daily for breakfast and lunch, as well as the Palm Plaza Lounge.
There are many nearby areas to enjoy while staying at this hotel. They include downtown San Jose, wilderness areas and parks. Nearby eateries include High Five Pizza Company and Kenzo Sushi.
Latest deals for Hayes Mansion San Jose, Curio Collection by Hilton
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hayes Mansion San Jose, Curio Collection by Hilton
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Flat-screen TV
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Telephone
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Sauna
Things to do
- Gift shop
- Golf
- Darts
- Pool table
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Parking and transportation
- Parking
- Airport shuttle
Bathroom
- Hairdryer
- Bathrobe
Outdoor
- Balcony
- Garden
Workspace
- Fax/photocopying
- Desk
Fitness
- Fitness center
- Tennis
Health and safety
- Daily housekeeping
Family friendly
- Kids meals
Reviews of Hayes Mansion San Jose, Curio Collection by Hilton
8.4
Very good
1034 verified ratings
Wonderful
532
Very good
166
Good
120
Okay
62
Fair
58
Mediocre
35
Poor
61
Summary of reviews
Guests say
Guests appreciated the hotel's location and cleanliness, noting its quiet atmosphere and historical charm. However, several reviews highlighted issues with service, including difficulty in locating staff and unfulfilled promises regarding room reservations and amenities. Overall, while many enjoyed their stay, some felt let down by the service experience.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
8.4 out of 10
720 reviews
8.1 out of 10
80 reviews
9.6 out of 10
10 reviews
10 out of 10
1 review
8.5 out of 10
11 reviews
All reviews
Wonderful campus, very beautiful
I hate leaving negative reviews, but I also don't want others to have a poor experience like I did staying at the Hayes Mansion. I even reached out to the general manager before posting this review to let him know what the state of a current guest's experience was like and see if he could correct the situation and he never replied. Truly -- no one cares if you enjoy your stay at the Hayes Mansion....
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Pros (+) Loved the pool!!!
Cons (-) We did not get what was advertised. The balcony over looking the rose garden was no balcony with a view of the parking lot. The Jr, suite does not have a private bedroom. Staff upon check in were rude.
Pros (+) Relaxing, outstanding and kind staff, outstanding rooms, homey
Cons (-) I recommend for any visit, especially relaxing romantic weekend
Pros (+) We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5.
Cons (-) The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
Pros (+) Great grounds and plenty of character; a relaxing venue with history and luxury.
Pros (+) The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer...
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Pros (+) Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place.
Cons (-) I had only one night to explore the mansion and surroundings.
Pros (+) Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed
Cons (-) Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities offered in the guestrooms and suites?
The guestrooms and suites are luxuriously appointed with various accents such as hand-carved wood and marble. They include flat-screen televisions, dual-line phones, coffeemakers, refrigerators, irons and ironing boards, in-room safes, robes, and wireless Internet.
What are the dining options available at the hotel?
The hotel offers the Silver Creek Restaurant, open daily for breakfast and lunch, as well as the Palm Plaza Lounge, providing guests with a range of dining options during their stay.
What can guests expect from the hotel's outdoor amenities?
The property features a heated outdoor pool, indoor and outdoor Jacuzzi, a pool deck, dry saunas, tennis, basketball, and a fitness center, providing guests with a variety of outdoor activities and relaxation options.
Is there any nearby attractions or areas to explore while staying at the hotel?
Guests can explore downtown San Jose, wilderness areas, parks, and nearby eateries such as High Five Pizza Company and Kenzo Sushi, providing a range of nearby attractions and dining options.
What is the best time to visit the hotel?
The high season is in May, offering an ideal time to experience the property's amenities and nearby attractions. However, the hotel is also a great choice in the low season, which is in August.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Explore the Nearby Park
The hotel is adjacent to a large park with trails and a playground, offering a great opportunity for outdoor activities and relaxation.
Consider Room Size and Layout
Some guests found the room layout confusing and the size smaller than expected. It might be beneficial to inquire about room size and layout preferences when making a reservation.
Check for Understaffing Impact
A few guests noted that the hotel seemed to be understaffed, leading to delays in room readiness and limited service during breakfast. It could be helpful to manage expectations regarding service levels during peak times.
Be Mindful of Restaurant Availability
Several guests were disappointed by the limited restaurant options and the closure of the on-site restaurant during their stay. It's advisable to check the restaurant availability in advance.
Take Advantage of Historic Charm
Many guests appreciated the historic charm of the property and enjoyed exploring the mansion and its history. Consider taking some time to explore the historical aspects of the hotel during the stay.
Inquire About Parking
Some guests mentioned limited parking and difficulties finding their way around the parking lot. It might be useful to inquire about parking options and directions upon arrival.
Consider Maintenance and Cleanliness
A few guests noted that certain public areas and facilities could use some maintenance. It's advisable to manage expectations regarding the overall maintenance and cleanliness of the property.
Plan for Additional Costs
Some guests were surprised by additional costs such as parking fees. It's recommended to inquire about any additional charges or fees to avoid unexpected expenses.
Be Mindful of Noise Levels
While many guests appreciated the quiet and peaceful atmosphere, some mentioned unexpected noise from the surrounding residential neighborhood. It might be beneficial to inquire about the potential for noise disturbances when booking a room.
Location
200 Edenvale Avenue, San Jose, CA 95136
What's nearby
- Hayes Mansion11 yd
- Chuck E. Cheese's Family Entertainment Center3.9 mi
- Raging Waters5 mi
- San Jose McEnery Convention Center5.9 mi
- San Jose State University6 mi
- San Jose Repertory Theater6.1 mi
- San Jose Museum of Art6.3 mi
- Cathedral Basilica of St Joseph6.3 mi
- Saint Brother Albert Chmielowski Polish Mission6.6 mi
- SAP Center at San Jose6.6 mi
- San Jose Municipal Rose Garden7.6 mi
- San Jose Flea Market8.1 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hayes Mansion San Jose, Curio Collection by Hilton
Low season | November |
|---|---|
High season | February |
Average price (weeknight) | $215 |
Average price (weekend night) | $174 |
When to book a room at Hayes Mansion San Jose, Curio Collection by Hilton
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.2 |
|---|---|
Distance to city center | 6.3 mi |
Nearest Airport | San Jose |
Distance to airport | 9.1 mi |
Everything you need to know for your stay in San Jose
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