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One location in Lynchburg
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Reviews
6.0 Okay
Jun 2020
Pros:
Car was nice, clean, and comfortable.Cons:
Rate at pickup was about $70 more than rate quoted. (This was quickly fixed.) Drop-off point was a Mazda Dealership - there wasn't any signage at all. I had to ask the sales guys if I was in the right place and, even after they pointed me to the right place, the only "signage" was a COVID notice on the door and a rug on the floor INSIDE the facility. When a customer is trying to return property you by a specific deadline, this additional stress is not a good thing.9.2 Wonderful
Jun 2019
Pros:
Staff was wonderful, very friendly and helpful. Easy drop off and prompt refund on hold.Cons:
Can’t think of anything2.0 Poor
May 2019
Pros:
NothingCons:
Was not able to rent because if their policy for security deposit. When reservation was cancelled my card was charged for the rental fee a second time. $350 charged to my credit for a rental that never occurred10.0 Wonderful
Dec 2017
Pros:
Excellent customer service! They even brought the car to me so I did not have to hike to the lot.2.0 Poor
Nov 2017
Cons:
bad customer service. car was paid for with third party priceline. insurance purchased as well. come to find when we got to the airport to get the car we were denied because we were using a debit card. clearly using the debit card to pay should have been a prompt to tell us we could not use this card for the car since it was not a major credit card. I dont even understand the difference anyway. pay is pay. this caused us to be late to an event where my sister was lecturing and a dinner in her honor was delayed. this could have all been avoided if the person booking would have explained this rule10.0 Wonderful
Nov 2017
Pros:
Easy process.Cons:
Nothing.One location in Lynchburg
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10.0 Wonderful
Mar 2024
7.6 Good
Oct 2019
Pros:
The car was clean and ready for pick upCons:
The car wasn't full of gas so they said if I filled it I would be credited. I had to go back because they initially didn't give me the credit.10.0 Wonderful
Jun 2019
Pros:
Pick up and drop off were easy.Cons:
The lady behind the counter at the Lynchburg Airport was less than helpful. She seemed bothered by my questions. She was due any day to have a baby, and it really showed in her attitude. She should not have been at work, she should have been home resting getting ready to have a child.3.6 Poor
Jun 2017
Pros:
The car worked and was clean.Cons:
Lynchburg rental was just as bad. Horrible customer service. Was told I could go to the employee's job for her with checking the car in or I could leave my number and e-mail address and she could get to it later but there might be a late fee. Will not rent from either location again!7.2 Good
Apr 2017
Pros:
Recommended a upgrade which I took advantage of. The Maxima was a incredible and comfortable experience for the 6 1/2 hour drive. The car exterior was washed.Cons:
The interior of the car was not cleaned. Fingerprints were all over the back seat windows. Food wrappers were present in the car. The car seems to have needed maintenance as well. I was picking up some road noise from the rear axle and I also heard a bang sound when I took left turns coming from the rear as well. I did not feel the car was safe as it needed to be.9.6 Wonderful
Dec 2016
Pros:
Checked in at Lynchburg. No wait. Quick Service.Cons:
Car had cigarette smell.One location in Lynchburg