Car rental at Roanoke Airport

I will never rent from Enterprise again

Pros: The Ford Escape seats are comfortable for long travel and the heated seats were an added bonus! Return process was easy.

Cons: Communication was poor. Only takes credit cards, not debit. I was never told this. So I spent 2 1/2 hours back and forth from my home to retrieve a credit card. I finally was able to rent at 10:00 pm...I was scheduled to leave at 4:00 am for my 22 hour trip. If I had been able to rent at my expected time, I would have picked up the car at 7:30 pm, as scheduled. (Thank goodness I was a local customer, or I would not have been able to rent at all). The attendant at the desk was no help. When I called customer service to complain I was told a manager would call me back. I never received a call back. Car was washed outside, but not inside. There were chip crumbs and spills everywhere. I paid for a midsize SUV and I received a compact. When I complained to the desk clerk, I was told that the Ford Escape is a midsize. That's not what Ford says. Every website I have checked have listed the Ford Escape as a compact SUV. The Ford Edge is their midsize. Poor communication Dirty cars Rip off--did not receive what I paid for Overall rating: VERY POOR

Pros: The people at the counter were pleasant.

Cons: The car had been cleaned with some terrible smelling chemical. We switched to another vehicle, and that one smelled the same. It was not only noxious smelling, but it gave me a headache. Please use a less perfumed cleaner.

They cancelled right before my pickuo

Cons: I placed my order online the day before and it was cancelled the following morning, and hour before I needed my vehicle. Will not book through Enterprise again.