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The concierge, Gerard, is a wonderful asset to the hotel. All staff were very friendly [ which is essential ] and efficient. The room is very compact and the mezzanine bedroom very hot and stuffy with inadequate air-conditioning.
Service was Exceptional Unreal Restaurant Romantic Great bar and Lounge English a non-issue (if you don't speak French) Very Comfortable Room was a bit small and shower/tub was quirky but to be expected being used to American Hotels.
Convenient to tourist area and ambience
Location and ambiance The bathroom shower
I went there for business, so I would have preferred free 24hr internet access.
Interesting room layout, luxury feel and excellent location in the old town. Attentive staff. Nothing comes to mind.
It is really difficult to find if you arrive by car, clearer instructions required in advance. We also thought that the superior room we had was very small and very dark and the windows overlooked a walkway!
The extremely helpful, knowledgeable and pleasant staff. The beautiful public spaces. No listing of available TV channels. No wall bracket for shower, making hands-free use impossible.
Beautiful hotel with great staff in good location While we loved this hotel customers who like modern minimilist/ functional designed buildings probably would not.
Location in Vieux Lyon. Hotel does not live up to the expectations raised on the web-site. Our room did not have the level of comfort that one would expect for a four star hotel. Charging 50 euro's for breakfast is expensive.
The hotel is well located. The large open halls are beautiful. n some ways it is a strange hotel. Is it a spa-hotel? No not really.
Very attent personnel, excellent panaramic view on the city at breakfast and bar. Even at breakfast, i was being served pasteries and coffee without having to stand up...excellent service. no welnesscenter to relax after a busy working day.
Very handy for walking and within the areas of interest and to Gare Perrache (railway station).Sofitel is above average standard and within expectation for a good four star hotel. Hotel bistro was very good indeed. The breakfast view area over the city was excellent however the prepared fruit selection and sometimes quality was not as good as expected though still overall breakfast very good.
really pleasant staff and magnificiant lobby. great location for shopping in this nice city. really clean rooms. bedrooms could need a little style refreshment.
The very courteous and caring concierges at the door on arrival unloading the car, taking care of the luggage diligently and assuring that the car would be parked securley and safely.
Hotel staff is really excellent. The beds are incredible, never seen something like that. Good location. Nothing.
Hotel staff was great! Run down, dirty room with worn furniture, mildew in shower. Not at all up to Sofitel standards
Helpful staff Having to pay a €20 supplement for a river - facing view
The nice view of the bar on the 8th floor
Really good in every terms. I am thinking to go there again i the near future
the room, 716, was under the restaurant, and very very noisy until 1 o clock in the morning.
There was renovation work in the hotel. We could mot sleep because of the noise .That is why we have stayed only one night instead of 10 nights
The hotel is well located, the price is nice for what it offers, rooms are quite big and quite comfortable. The elevator is terribly slow, the parking in the hotel is out of order.
The hotel has a very good location,right next to the river,and is modern and comfortable. Ridiculously overpriced breakfast and use of internet in lobby.
The hotel was well located, High price of the breakfeast.
No free parking for clients of hotel
I recommend this Hotel for someone who want to stay in convenient location in Lyon with reasonable price.
The staff were extremely nice, the bedroom was nicely decorated and clean and the bathroom was spacious. Also the breakfast was tasty and the internet worked fine. There was nothing that I didn´t like.
Very convenient to public transportation, and also within a pleasant-walk-distance to the city center. Very quiet and well-appointed room.
Centric, one block from the river, 15 minutes walk from the train station. David, from front desk, very helpful with restaurant recommendations and places to go. Room clean and spacious. first day the internet connection was ok, second day impossible to connect, but once reported worked better that fist day (we did mentioned that we were using iPhones)
The rooms were modern and clean, I had an issue with dry cleaning and they dealt with it professionally The front reception area could be modernized
Location & room
The staff were extremely friendly and helpful. The accommodation was very comfortable and the location was excellent, as it was in easy walking distance of the old city of Lyon. It would have been nice to have had a little bar in the hotel, where one could get a coffee or a drink beyond breakfast times.
Proximity to the city centre, all shops and sights within easy walking distance. Spacious room. Quiet, room was at the back of the hotel so no nuisance from traffic noise. Not really any negative points except to say some might find the choice at breakfast limited, and might not appreciate to have a room with no view. But then one doesn't go to Lyon to stay in the hotel all day!
We stayed only one night and it was perfect! We loved the location. Parking is 200mts far from the Hotel. Very clean. Quite big rooms. Toilett separated from the shower and sink. Bathroom stuff complete (shampoo, aconditioner etc). The staff speaks english. Stairs carpets a little bit old.
location and a very large bed ,our room was on a corner so we had great views carpet very worn on stairs,and the price of breakfast a bit high.
The Location, the staff, the room, the price The street is loud at night, so remember earplugs
Cool bedroom are a must, these were good
Location is excellent and gives the possibility to investigate the old Lyon. Hotel is also close to metro
great location. Perfect for exploring lyon!
Central location and friendly staff. The bed could have been a bit more comfortable.
Location. Good bathroom facilities. Helpful staff. Lift was temperamental. Carpet getting shabby.
excellent central location gave easy walking access to most tourist sites
The room was beautiful, the bed was incredibly comfy, and the rest of the hotel was lovely too. Staff are very friendly and the location is brilliant - perfect for a city break.
The staff were helpful beyond expectation. The location is fantastic. We had a corner room and the view from every window was stunning. The decor is very stylish and the hotel has wonderful little rooms to sit and enjoy tea/cpfee or just to read or chat. nothing
Staff was great and very accomidating Keyed lock to room was difficult to operate for my wife.
Excellent room accomations. Outstanding decor. Pleasant staf. No.
The hotel is well located and is excellent.
I wonder why for 2 consecutive days, the shampoo and soap were not replaced. I needed to ask them before I can have it.
We loved the decor in the hotel especially the bar which is spectacular. Although we had booked a superior room we were given the smallest, most out of the way room in the hotel. The attitude of the hotel staff was far from helpful or friendly.
I stayed at hotel with a friend of mine. I had given my credit card information when I booked a room (16th of Nov.). We were asked to pay at information desk at hotel and my friend paid by her credit card. When I checked my credit card payment I saw that the room rate of 340 Euro was also taken from me. I have written to the hotel and waiting for reply.
Comfortable, welcolming, clean, proximity to great sites and restaurants in Lyon I resent paying extra for wi fi!
I was supprized that my reservation was canceeled when I arrived, but I maneged to find another one
Very friendly and helpful staff.
Good location. The bathroom did not have a door. We were travelling with older children, so it was very uncomfortable. The room was quite shabby, and the door looked like it had been knocked down in the past. The bathroom and the room floor looked unclean probably due to its age. The parking fee of 20 Euros looked a beet steep. Please avoid this hotel if you can.
The comfort of the room Not having a lift
The staff were very helpful and pleasant. Especially the guy who worked there on my second night's stay. He had excellant English. He provided me with the dial out code I needed to phone home to my country of origin. It is a good location just 5 min walk form Gare de Perrache. Having to remember 4 digit code. An electronic key-card might have been more preferable.
size of the rooms, secure parking very poor air circulation in the building causing unpleasant smell and poor first impression until you open all the windows in your room and keep them open all the time. Hard to imagine staying there during cold season.
I like its location most. no
The room was sunny and clean No elevators and I was on the 5th floor, no shampoo in the room, No internet
Staff was very kind and helpful. Room was smaller than expected. 2 people cannot share a full size bed. Things you expect to receive (shampoo, soap, etc.) were missing.
the toilet are se far from room :)
convenient position, friendly staff & cheap room slightly below par on cleanliness
Perfect location, excellent view (junior suite, the corner of the building), nice and helpfull personnel (special thanks to Zhanna!) The only thing (but not too importaint!) - when you step on the floor it makes a wooden sound, probably there's an old wood under the carpet.
Excellent location, friendly staff, good breakfast, very nice room with excellent bed.
Very good location, just in the heart of Lyon. Staff was quite good and professional. This charming Hotel, besides it's an ancient bulding, give us all the comodities needed, with the "french glamour".
Very charming hotel, in the old French style of the city of lyon, located in the mere center of the city. Very confortable and spacious room. The staff was very welcomed and helpfull with any of uour request.Excellent breakfast in a beautifully decorated room.
The hotel reception staff and the room were lovely.
Excellent location right in the center of the shopping district, friendly staff, charming decor, excellent breakfast, quiet room, updated bathroom. The bathtub could have been cleaned a bit better, and for some strange reason - perhaps cultural - there was no shower curtain provided, making a shower a rather wet affair.
Very good location for the tourist with easy access shops, rivers etc. Breakfast was disapointing. Although served until 10:30, food wasn't replenished after 09:45. Minor point. Also, due to holidays, there was no bar in the hotel.
Excellent central location
The suits are very spacious and well-decorated. Nice views from the rooms. Very nice old lift. Someone forgot a jacket in our room and it was also lot of web on balcony.
Hotel person is very kind.
It's in the best location and neighbourhood it could ever be, good to have a microwave with grill, dishwasher,ironing machine, rooms are spacious enough even for the studios. There is no vacuum cleaner or any other cleaning instrument to clean your room, as they don't do it if you are staying less than a week, Slow elevators are an issue, there is no A/C in the rooms, Rooms are clean but really old, its time for a renewal for the hotel
1) Nicely equipped kitchenette just buy your oil,salt,sugar than u have everything to cook 2) Superb location 1) Slow elevators, if you don't wanna waste your time stay in lower flats 2) In summer lots of noise coming from the street, as it is very busy, no air condition so you have to open the windows and run the fan 3) Old furniture, worn out 4) Only cable internet however its relatively fast er than wifi 5) Once in a week cleaning isn't good
Nice room, LCD tv set, the staff was all right. You have to walk at least 10 minutes to find a subway station.
location was great. It has a small kitchen and a nice bath Bed was in a sleep sofa. Not quite as comfortable as a standard mattress, but was acceptable. Room was not serviced daily
location excelent, comfort good, large space per suite, good matresses, very polite staff, good and very usefull room facilites, free internet in reception lobby, problems with ventilation in the common lobbies , toilet and bathroom but not very annoing, need maybe an airconditioning system
The hotel was very central with easy access to shopping and the historical sites. The hotel was self contained and was very well equiped. Some minor maintenance issues (shower head can not be adjusted from waist height, towel drying rack is coming off the wall and instructions for dishwasher/griller etc only in French)
The location of this hotel is surperb. On a cobbled street in the dining & partying district, this is a great spot! Kids will scream past your windows at 4 am but that that's what you came here for..right...? Situated on the Pres'quile everything is at your doorstep: clothes, food, transportation... etc. Front desk was very helpful and gave us a map we used despite the tourism office's map. Surprised to find the couch was our bed (fold-out). And stricter renting rules than Switzerland (ie pay up front, nobody collects your garbage). but location was worth it. Charming hotel in a very desirable area. Great value for money.
Lyon is an amazing city. The apartment was in a great location in terms of the shopping district, the sites and there are two underground stops not far away. The apartment was spacious and well equipped. There were mosquitos, which was awful!Make sure to come with anti-mosquito sprays. Also the apartment looks over a very busy and very noisy bar/pub area which made it really difficult to sleep.Though the windows are doubleglazed etc. In Summer, I could imagine it being unbearably warm.
Location was excellent for the sightseeing and resturants There was a lack of convienence shops in the area for provisions and also the arrangements for cleaning were unclear. Studio rooms were very small.
The location was very good with many restaurants and shops nearby. Our apartment overlooked a noisy square, so we were worried about being able to sleep, but the hotel had double layered windows, which completely blocked out the noise. The hotel had on-site parking, which was a major plus, but accessing the garage was very difficult. We had to navigate tight turns though a pedestrian area, and the remote didn't work on more than one occasion.
Excellent location of hotel and general level of service Restaurant over-rated. Quality service but it was a dated approach and the menu and food was not what I would have expected ........ good but very traditional
I stayed in room #1 - that was just great, silent and comfortable. Room has a pretty big terrace.
The location wasv spectacular. The staff were over the top!!!
food and wiew old furniture
Wonderfull experience! We will visit again next year!
location in the old part of the city with great views, large bathroom, very comfortable bed, free wifi internet access
The building itself, the staff, the view. all good.
Absolutely perfect in every way! Fabulous location, overlooking Lyon... Gorgeous pool ond facilities! Will return in a heartbeat!
Wonderful location, with great views and very helpful efficient staff. The food is out of this world, but dinner particularly pricey. You don't resent it though because it tastes and looks superb Breakfast costs 24 Euros which is a lot of money. If you want to avoid paying this you have to descend steep steps to find a cafe in the Vieux Vlle.
location the "hamam" is nothing else as a very small steam bath
Nice people, very kind. We had a on window that we could open for approx 20 cm. With 3 adults we need some fresh air. Even with airco, fresh air is needed.
Well centered and at walking distance of all interesting venues in Lyon (in particular, the old town). Very friendly and competent hotel staff; you can follow their recommendations regarding places to visit and restaurants.
Convenient location in the city center, close to old town, shops and restaurants; comfortable and clean room; very comfortable beds; staff very helpful, solved problem with luggage lock very late at night Parking nearby, but the hotel does not have any special arrangement, so it is quite expensive; rooms need perhaps a little renovation
location is great.
Value for money. Large room, Excellent breakfast, nice location
Quiet rooms. Helpful staff.
The location of the hotel was excellent. Less than 1 minute walk from the main shopping promenade. There was the main Metro line only 5 minutes walk away linking the rest of the city. The hotel rooms were a little old and small, however we had a Junior Suite which we found reasonably spacious and was located at the back of the hotel away from the traffic noise. We ate outside for all our meals...including breakfast and this was a perfect hotel for this. Generally the rooms were a little old in style....but they were comfortable
It's very well located, and all the installations are ok. I found the breakfast somewhat poor (no vegetables at all, not even a tomato, no skim milk) and there were no drinks available: one had to be asking a waiter to serve drinks - while that one seemed to be saving each ml of drink.
After a long days drive, the staff was very welcoming. I felt the hotel was in a thriving downtown location as was advertised. Easy parking just one block away.
Nice personnell, good locatiom no
Great location with onsite parking. Very central and close to the Rhone.
Reception spoke very good english, lots of facilities to make the stay comfortable, nice location next to the river and it looked an easy walk across into the main city centre (we didn't walk though as we only stayed the night). Would be hard to find without a Sat Nav system (which we had thankfully) and the garage was pretty squeezy to get in and out of, breakfast expensive.
Location Size of rooms.
The price The elevator stops not on the guest floors. You have to go up the steps to your room. Very inconvenient if you have long travel plans and have big suitcases.
Parking and reception were OK The room was dark with no outlook. Aircon was non existent. Hotel not easy to find.
They had a very good breakfast which was included in our price. The staff at the front desk were not all that friendly and helpful.
At €130 a night this place is an absolute rip-off. It is not much better than a Formule 1. The television set was barely bigger than the one my granddad used to have on the boat. You couldn't have a shower without flooding the entire bath because the shower head was caked in limescale and the curtain below par. Although I was on the fifth floor, there was a lot of noise coming from the street. In short, I would have felt short-changed, had I paid fifty Euros.
The hotel was very central and provided good service for the price paid The area wasa not good but not dreadful
Convenient for our purposes The hotel needs a complete refurbishment
Pleasant room with good bathroom and quiet. Staff were helpful and most spoke English. The hotel is in a convenient location for sightseeing and a nice area. Breakfast offered a good choice of food in a pleasant dining room.
position friendly people, rooms breakfast not good both location and quality -
Great location Room was a bit small
The attitude of the staff The price/value for money Free internet access was a nice touch NO
Excellent location, clean and comfortable bed and bathroom. English speaking, helpful staff. Has elevator. Decent breakfast. For drivers, hotel is on a pedestrian only street but it is at a corner, turn onto the pedestrian street, you can park for 10 minutes to leave your luggage and the staff with give you directions to a parking lot. The best one is a private, secure lot, 5 minutes awat and you get a discount on the rate when you stay at the hotel. No dislikes
Well located near subway, nice staff.
shower was not working well temperature too high during the night
Excellent location on pedestrian mall in city center surrounded by shops and restaurants and in easy walking distance to old town, friendly and helpful staff, clean room, great breakfast, and good/free WiFi/Internet. If you have a car, prepare in advance for difficulties with *very* limited parking in that area and carrying luggage from some distance to the hotel.
the location couldn't be better. internet connexion fast. staff very helpful. comfy pillows. nice bathtube. no possibility water boiler for warm drinks in the room
The location of the hotel was excellent.
We had a wonderful room overlooking the square close to shopping and very centerally located. The room was clean and the staff helpful. I truly can not think of anything
Good location for sightseeing all things in Lyon. Breakfast was ok, lovely room.
great location, interesting decor (feels like staying at a friends house) price could include parking fee
verry nice and good helpfull staff!!!
The location and rooms of the Hotel They should be considered for late check out for an hour or two
I dislike the large "International" type establishments and much prefer a local place that has local charm - this certainly fitted that bill .... Large room, No apparent facility to make, or obtain, a tea, coffee or soft drink. Small shower room. The entrance stairs and corridor are not the most welcoming first impression.
Great location, in central part of town. The staff was very accommodating. Bed was very uncomfortable due to the bolster pillow, and the bathroom only had a tub, no shower. I now can see why the hotel was moderately priced in a traditionally expensive city.
Small, old-fashioned and quiet hotel. Staff was very helpful and friendly. Wireless internet a real plus. Breakfast was also a good value.
The room was spacious and recently re-done, very nice. Location is perfect for a city tour. It is a very fair deal they offer, no complaints
I haven't been in a hotel without air conditioning for a long time. I just assumed every hotel has it. It happened to be in the 90s when we were there, and having no A/C was not cool. There was a fan in the closet though, which helped. The hotel is old and weathered, with stained carpet in the hallways and a rotted bathroom door and mold and dirt here and there. It was fine, but needs some updating. Pretty ood location though. No A/C. Older and dirty. Only one pillow. Nobody at reception when. We arrived around midnight, but they had our key on the desk for us.
Old world charm. brillaint bathroom and shower The parking services offered are in a sister hotel which is over one kilometer from the hotel. Patio room is only unto a very smal courtyard. Next time will book room over place bellecour