Would you like to save as your currency permanently or for this visit only?
The flowers at the garten and the view to the sea. The Cockroches and bugs in the toilets. The Gardeners which were cutting the Gras every 2 days, morning at 8:15 am, but guests have to be quite till 9:00am. The houskeeper painting the outside door. The reseptionlady who even didnt show the way to our room. And she gave no reaction about bugs and cockroches which I killed and left in the bath.The cleaning money wasnt mentioned when we booked.
room service was awesome...food outstanding. Front desk personnel were very friendly and accommodating. Went to Japengo for dinner...sat us in the lounge area...even though the lanai was ready for seating and to catch the sunset...were told it wasn't open yet although hours of operation stated 5:30...sat with our backs to the water and couldn't see the sunset through the bar...after 10 minutes about 20 Japanese tourists were seated in the restaurant. felt shunned. The floor/carpet was dirty in our room (201). Nasty stains (by the nightstands and throughout the floor) we wore slippahs in the room! Coming from Honolulu, expected more. We were on the second floor and couldn't sit on our lanai since the people next door were out there smoking cigarettes and it smelled disgusting. For $400/night felt ripped off! Also feel parking should be a couple dollars a day...not $16! Then an additional $30 hotel fee???? Hyatt residence club employees were shoving the "timeshare" experience down our throats! Didn't spend that kind of money to try to be persuaded to purchase anything.
Nice room, cleanly, beach front, nice pool area and not too bad a price for the area...being close to Lahaina was great! The hotel room we stayed in was a bit of a ways from the lobby and we had to walk through a row of shops to get to the front, but towards the end it wasnt that bad being away from commotion. The breakfast was expensive for what was being offered. It wasnt bad, just not worth $30/person. Parking was $18/day which hurt after we were there for so many days.
Lots of hidden fees. Overpriced food and drinks. They would not give me a complete bill when I checked out. Cost to park my vehicle!
It was a nice $200 a night hotel. Unfortunately I paid $600 a night The valet took 15 minutes to get our car and I had to ask twice to get the car. Two of the three elevators were broken so we eventually carried out bags down 5 flights of stairs after waiting 10 minutes. The bartender used his hands to put ice in people's glasss.
Wish I was still there. I left my camera charger in the room. They shipped it back to me. Loved it and would stay again if I can.
* People/service was great! * View of ocean from room was wonderful * always restocked amenities everyday * very clean bathrooms, room, lobby, etc. * Food was very good Everything was overpriced, but we were in Maui, and Hawaii is expensive ... getting there is only the beginning when it comes to spending $$$$
The room, the staff, pool, location Dont think that guests need to pay for sofa or seet on the pool.
The view was stunning, and the amenities top notch. That I was unable to stay longer.
The design of the resort: the pools, the waterfalls, the wildlife lawns, etc. The staff are consistently nice and patient, the shuttle service within Ka'anapoli area, the size of the rooms. Compares to other resorts in the area such as Marriott and Westin, Hyatt's rate is very reasonable about average of $350/night. Son'z restaurant food was terrible for 5-star, fine-dinning categorization. The popcorn ceilings in the rooms can be upgraded. It has no beach - we'd have to walk further the Marriott resort for the beach. Hyatt should do a better job enforcing the no-smoking policy on floors designated as non-smoking floors, it's never pleasant to be out on lanai and having to deal with someone next to your unit smoking up a storm.
Top shelf overall. The beach. Too much coral and rock.
I liked the beauty of the resort. All the flowers and the way the pool was designed. Very beautiful grounds. The rooms need to have some upgrades done. Get rid of acustic ceilings old and outdated. The door to the bathroom at the bottom was chipped up and discolored. Moldings in bathroom needed to be recaulked.
Views WLAN, location -> not Hawaiji feeling
Staff was great!!! Great beaches...
Beach was phenomonal. Restaurant food was spectacular. Beds were REALLY REALLY uncomfortable. Hot tub was across parking lot and COLD 2 of the 5 nights.
The walls were a little thin. Could here our neighbors banging around.
Everything was perfect.... The staff were amazing, and were just so helpful. The rooms were always so clean, the cocktails at The Ocean Terrace were sensational, the food was scrumptious, and that sunset, wow!! was just simply breathtaking. Getting around is quite easy if you don't have a car, providing you want to stay in the immediate area. There is a trolley which is free around the Kaanapali area and if you want to go into the local town of Lahaina you can catch a bus for $1 from Whalers Village. We loved it & will definitely go back. The only thing i didn't like was having to leave this beautiful place. The food however is a little expensive but you would expect that in any resort anyway.
the situation, the room was nice , clean and with a nice view The woman who seats the guests for breakfast is incredibly slow, so that one has to queue for 15 minutes to be seated,and in the restaurant, the waiters are not very nice..The woman at the activities desk looks more interested in her Iphone than in the guests wishes!!
YOU NEED TO HAVE MICROWAVES IN THE ROOM
Very nice hotel with nice rooms and facilities. Good location near beach and Lahaina town, shopping etc.
It was an excellent place to stay. Great views particularly during the sunset. Quiet, calm, relaxing. Plenty of aquatic activities for those who enjoy them. Very close to the beach. Staff was awesome. Incredibly friendly and helpful. We thoroughly enjoyed it. I definitely recommend it. Food variety at the restaurant. It was basically fast food selection at fancy restaurant pricing. Most everything in the menu has some sort of sweet seasoning or sauce in it without the possibility of asking for the plate without it and/or lack of variety. Far from other food selection. If you are without a car you are subject to eat at the restaurant only.
very poor management
The view, the aloha, the comfort, the beach, the food. Tremendous save to a bad airbnb experience.
Very relaxing atmosphere.
Beautiful grounds and facilities. Great service and within walking distance to many restaurants. Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.
Everything! Walking distance to Kaanapali Beach,, Whalers Village, beautiful ocean view room, beautiful shower, strong A/C, comfy bed, clean gym and friendly staff! N/A
The flamingos and swans were absolutely beautiful. The pool was a little cold.
The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom
I saw reviews about the spa in travel & leisure magazine. And it and the staff met expectations. They were amazing. Also, the hotel itself is beautiful!! The restaurant staff and the guys selling the Maui Jim sunglasses need some training on customer service. They were pretty rude. I was able to avoid the wait staff by eating else were but the towel sunglasses guys I had no choice.
The resort is beautiful, I had a mountain view (the cheaper rooms) and the view is still amazing. There is a new shopping plaza immediately next door with restaurants and ice cream shops. Great outdoor pools. This resort is not cheap, which is okay. What is not okay is you have to pay to rent a crappy plastic chair to use when sitting at the beach. And then you have to pay additional money to rent an umbrella. And if you want to sit in a shaded seat by the pool you have to pay for that too. Totally bogus.
Had a wonderful time at the Westin and would go back. The staff was awesome. They had a mini fridge in the room which worked out great for us. You can go snorkeling right off the beach at the Westin. Whalers village is right next door as well. The only thing we didn't like was that there wasn't a table in the room. There was a desk but not a small table to sit at and eat a little something the two of us.
They lost our reservation! We ended booking at another hotel.
Love the location and the surrounding facilities, mall, restaurants, etc. Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.
Everything. Great for families, honeymooners, young couples, old couples, beach bums, active people, lazy people, food lovers, drinkers...etc It was perfect
We were able to come to Maui on short notice. The westin exceeded all our expectations
The pool side restaurant was fair priced for food and drinks. Both of which were prepared very well. Breakfast at the main restaurant at the front of the hotel was also very nice. The one bedroom suite was spacious and nicely appointed. It was very clean as were the hallways and common areas. Front desk employees very pleasant. I am sure we will return. We are not big pool people; but, the pool area and the chair seating area is not large. The hotel is on the opposite side of the ocean which might disappoint some, we knew where it was located and we were fine with that.
The room is fantastic and the bed was super comfortable! And amenities! Oh the amenities.... The pool could have been more appealing especially since you HAVE to pay the resort fee.
Loved that it was just a short walk to the beach. And the staff were super friendly which was great. There's an additional $20/day resort fee.
I stayed at this hotel for the first time 2 years ago and had a good experience. I had a 1-bedroom suite and it is perfect for an extended stay. The rooms are very roomy and comfortable here. Some of the front desk staff were not very friendly or attentive. I found the porters and the housekeepers to be the most friendly and would greet me with a smile and say hello. The front desk staff looked bored and every time that I walked up to the front desk, they were looking at their monitors and it took them some time to finally look up to greet me (without a smile). Not sure why they have to be looking at their monitors when no guest is at the front desk. They should be trained to be aware of who is walking up to the front desk and raise their head and make eye contact with the guest that is approaching the desk. This happened each time I approached the desk and there was no guest at the front desk and the staff were not on the phone. Not sure what was so interesting on their monitor. Leads me to believe that they are surfing the internet or something......
some irritant in the room caused cough- air conditioner, carpets. Needs updating
gym bar was for young only
Very well-run hotel that has given a lot of thought to amenities. Bathrooms were a bit small.
Nothing Black mold in bathroom!!!!
The hotel was wonderful, very beautiful facility. The staff was wonderfully friendly. Very nice facility and grounds.
Great location. Nicely appointed room. Great lobby. Food was very good. Stayed Feb. 2016 4 nights. We were on ground level and discovered a cockroach in our bed after our first night. Management was quick to respond as we requested the room be sprayed. Next day we came back to the room to discover a small lizard hanging on the inside drapes (we had never opened the balcony doors). We requested a change of room thinking we wanted off of ground level and they moved us up to the sixth floor. Cockroaches were even a worse problem. Again discovered a cockroach in our bed and when you turned the light on in the bathroom they ran off the counter. Front desk clerk suggested that this was possible in a tropical climate. This was our third stay on the islands and the first time we ever encountered cockroaches. Management needs to be more proactive with a pest control program. Made for an uncomfortable stay and would not return. Not good value for the money!
I was pleasantly surprised with how affordable and accessible this hotel is. You're a short 5-minute walk from one of the best beaches on the island (there are many). There entire hotel was very clean and the hotel staff was friendly and knowledgeable. I will absolutely be booking with Maui Coast Hotel the next time I head to back. I am a resident of Honolulu, on the island of Oahu, and am familiar with many hotels - this hotel has a charm and simple beauty that couples with price and easy access to the beach for an excellent choice. There's a standard daily fee of $20 a day(typical) for access to things like the wireless internet network and the pool, but the reason I state this as a negative is that they are not very clear about this charge initially and there's no way to decline the facilities for removal of the charge. Again, not a big deal but I felt I should mention it.
Location Room was too dark and popcorn ceilings
Tip top service. Great hospitality- would come back to Andaz.
Having just returned from the Andaz Maui and couldn't be happier with the experience. The staff especially is just lovely.
Staff was friendly, non- elitist. Hotel was clean, modern, on trend. Cocktails were the best we had on maui. Pretty much nothing. We will definitely be back
Staff was extremely professional. Very clean. Comfortable. Great location . Awesome beaches. Great food Nothing
view, location on beach, staff, overall service. daily resort fee charging for many things you may not use, we were given a discounted upgrade to a room with a view, but it was right over the meeting facilities and two days of our stay major events were just below our window and were noisy and disruptive and when we exited the elevator they were right there in our way., the cell phone coverage was bad, the room service kitchen did not know what a margherita pizza was supposed to have on it.
Restaurants are excellent as well as pool side food and drink service. Pool side menu was more expensive than expected. An outdoor convention of Trial Lawyers Assoc. was held in the open grass area outside our lanai, both morning and night for two days. Loud speakers, music and announcements heard inside our room even with the sliders closed.
I've stayed at many 4 and 5 star hotels. This was my first time at the Fairmont Kealani. I thought the rooms were nice and spacious. I liked that the pool side was relaxed and accommodating, opened 24 hours. I would definitely come back again. At the time there was only one hot tub...would have been nice if there were more. Also pool side gets busy early so reserve your spot by 8am.
Amazing honeymoon location! Very beautiful grounds and beach location. Would definitely stay here again, and look forward to it! Just a couple negatives: First, every restaurant is extremely pricey. We ended up going into to Wailea and Kihei to find some local restaurants that were even better food for a more affordable price. Second, and this was just our room which was Garden View, they held weddings and events directly below us in their event space and we could hear every word/song. The front desk told us the wedding would be over by 11pm but it went until after 12. We didn't have kids so it was fine, but would have been really annoying if we were trying to sleep!
Service was personalized and discreet. They took time to call me by name. Ambiance was family friendly yet upscale. Grounds are well kept Food and drink are very pricey. Property seems a little dated, could use an update.
Have stayed here multiple times and enjoyed each visit. You can't beat the rooms (all suites). The suites are always clean and spacious. Upgrade to partial or full ocean view and you won't be disappointed.
Beautiful property, great beach and pool. Huge suites with everything you need. Musty smell in room but hotel changed filters right away to ameliorate the problem. On site restaurants are expensive.
great rooms. felt corporate and rushed. has great potential but was difficult to "relax" when outside the room. green space is completed covered with lawn chairs, making it feel cramped.
Beautiful property with great service. Vacationed there with a 1 and 11 year old. Suite room worked out great and we enjoyed our large lanai. Highly recommend!
Everything about this place. It is just a wonderful place to stay regardless of the purpose of your stay.
Separate living room, huge luxury bath with amazing water pressure, fabulous bed, & lovely balcony. Some ocean views better than others. Several great restaurants on site, great daily breakfast buffet, three swimming pools( one is for over 18) , many areas to sunbath, ocean front with lounge chairs, beautiful, dramatic lobby, concierge service, valet. Cost. In house laundry lost our clothes several times, attendant on beach was rude about loung chairs-several times, front desk did not send up bellman when asked. Toilet ran for days, but after the first two repair calls didn't work, they upgraded us to a better room.
Cleanliness, modern kitchen, ocean view, beautiful pools. Low thread-count sheets on bed were scratchy.
Great hotel, great location
Great location. Excellent conceierge Smell of sewage at HH entry
It was a very comfortable brand-new condominium with well-appointed equipments, full kitchen, Washer& Dryer, full-open glass door to the balcony. The Deli has not enough selection of goods and foods. It was unsatisfactory room cleaning for a couple of day.
Everything was new and pretty. I liked that kitchen was well furnishined and the room design was nice. We got complimentary sparkling wine since we were honeymooner. The worst thing about the hotel was that it was very short of people. Our first room did not have enough hot water for one person to finish the shower. But it took about 3 hours for them to get us into another room. We tried to get help from bell boy to move our luggages but they told us that we need to wait for 5 minutes. We moved by ourselves. Any time I tried to get help from front desk and it took them while to respond. Also I won't blame it to the hotel but it was so windy all the time. It was like we were in middle of storm all evening through out the time of our stay. Our martini glass had a chewing gum stuck to it.
Suite was beautiful and comfortable. Full kitchen with dishes and appliances was great to have! Service was poor. Pulled up to the hotel and spent over 30 min in the car without ever even being greeted while my husband checked us in. When we commented on our poor service experiences the management responded by saying that "Honua Kai is not a hotel." They also made sure to mention their duty to secure certain room rates for their property owners.
My wife and I had a great time relaxing by the pool drinking wonderful lava flows! Price was a little expensive.
Gorgeous property. Rooms are brand-new, very large, well-equipped, extremely well-built and in-room amenities are top notch. Restaurant food was excellent as was seaside dining. Pool area was extremely large and beautifully landscaped. The hotel sits on the windiest part of the island. Most of the week it felt like a gale force wind tunnel thru the middle of the lobby thru to the pool area. We know it was isolated to this location because we visited several wind-free spots on the island throughout the week. There seemed to be a lack of staff (only had poolside attendant one time during the duration of the week). Otherwise, saw no pool waitstaff. The only small thing we didn't like about the room itself was that there was only one mirror in the whole condo (in the bathroom). It would be great if there was a mirror in the bedroom so you can get dressed with out having to go back to the bathroom especially when sharing the suite with more than one other person.
The rooms had a great layout. The beach location was fantastic. The majority of the staff were very friendly. Surprise ~$30 daily charge on bill upon checkout (for wireless, parking, and misc room supplies). We were told we would get an upper level mountain view and ended up with a 2nd floor view of the construction site next door. Lack of pool seats because one pool was being renovated. Late guaranteed check-in time.
The hotel is stunning with amazing ocean views.
Hotel was excellent and beach/views exceptional
Black rock beach is pretty nice, with good snorkeling. Rooms are good-sized. Rooms not as clean as we would like. Bed only so-so. Pool was overcrowded. Restaurants overpriced. "Resort fee" and daily charges even for self-parking.
Location beautiful. $35 daily resort fee. Room was very dated needed refurbishment. Old carpet slow drains.
the room, the view from the room not enough capacity at the pool for a large amount of guests, not enough sports in the shade during the day at the pool
Staff was exceptionally helpful, even trying to assist with a rental car issue. We had a "garden view" which still had some partial views from the balcony, but only had one chair and not a lot of room for more. Location was great as there were several off premises dining options. The hotel no longer has a beach, so getting a chair on the beach was not an option. Snorkeling at black rock was fair, as the fish life was not abundant and it was crowded. Drinks were inconsistent, with great descriptions but no balance.
Amazing location.. Staff were not really friendly. Had to really struggle to find the laundry area in Sheraton. I asked one of the staff he just shrugged and walked away.. I would say half the people were happy & welcoming with "Aloha" other half didnt bother and they just wanted to work to get paid.
Room was functional and large enough great ocean front view. No HDMI Input on the flat screen TV so could play my iPad movies. Bathroom was a bit small not particularly functional and a bit dated. Long walk to the large self park garage at closer smaller lot always seemed to be full
Proximity to beach 1st floor family suite - room was not aired well. Had the smell of a closed up space that hadn't gotten opened for a while. Beds not comfortable. Other amenities were good - e.g. bathroom supplied
Beautiful setting, excellent and friendly staff. clean rooms. Good snorkling and swimming. Excellent laua excellent food and show. Resturant food could be better.
Brilliant location, nice views, good cultural activities. Disinterested staff, confusing parking, excessive resort fee, underwhelming club lounge, poor elite recognition.
Great amenities. Black rock cliff jumping and snorkeling right off the hotel beach. Easy access to Lahaina. Big family hotel
Location was okay. We had to change rooms after a very direct discussion with the night manager due to the bugs infesting the room. The room we moved to was down one floor and it, too, was bug infested. The Manager, Mike White, called and assisted us in finding another hotel (condo) that was satisfactory and did not charge us for our one night stay. He said that they had recently replaced their pest control company to improve on their pest issue and hired a new Housekeeping Manager to correct housekeeping issues. (The room had obviously been wiped with sour cleaning rags and cleaned with dirty mop water. Both rooms stunk.
We were very pleased with the central location, the beach, the facilities and the rates. Thank you! That the breakfast was good for only two days, no exceptions. We missed out due to jet lag and not reading through everything. We were staying another 3-days so still would have benefited from your presentation. That was very disappointing. The only other complaint is the cost of your buffet in the morning. We opted to eat elsewhere each day.
A gem! The hotel was perfect for our stay. Great location to the beach, shops, restaurants, and tours. The rooms were clean and comfortable but a little outdated, however that didn't matter. We would definitely stay here again.
Staff was excellent helpful and courteous We were pretty satisfied with everything
Nice beach view, nice patio, more privacy, daily cleaning services, nice cupboards. Overall novice place to stay. Cheap compared to other hotels. It should be morndenized.
Rooms were comfortable and included a fridge. Very convenient location ... on the beach and walking distance to Whalers Village (with an ABC Store for reasonably priced food and souvenirs.) Loved the Hawaiian music and hula every night from 6-9 (included.) Staff were so pleasant and even had a farewell ceremony with free Kekui beads. Would definitely recommend to friends and I'd go back in a heartbeat. no complaints whatsoever
Location was terrific. Grounds were very well kept, beautiful Close to golf, beaches, shopping and more... Food was not great, but only ate at the Tiki Bar Hotel is extremely outdated.
Hawaiian atmosphere the beds weren't that great
Great view of Kaanapali Beach from ocean front room. Daily breakfast buffet was very good. Nightly entertainment Hawaiian music. Only 2 elevators that are slow.
Location Micah birds Garden area Room and lanai Attentiveness by staff when we had a problem with some missing snorkel fins Staff in general were relatively friendly and accommodating other than one lady at the valet area Champagne brunch and dinner at tiki terrace food was good, but not great Missing belongings - a pair of our fins went missing while our luggage was being moved to our room Some staff at curb not very welcoming
Hotel shows signs of age and room felt very moist and had a faint mildew smell
Live music or dancing every night at the Tiki Terrace. Sunday Champagne Brunch Buffett is the best. Really wish there was a hot tub/ jacuzzi on the premises, and a larger pool/ kids pool.
The staff was really nice. It was right in the water. The rooms were very basic- cheep and noisy. Not what you would expect for a hotel that cost over $200. I had to go down a 1/2 flight of stairs to get to the elevator - and with a leg injury it was very difficult. It is not handicapped accessible if you are in the long Bld
Do not set high expectations with this hotel. First off parking is tight, drove around lot a few times before we snagged a spot from a leaving employee which we had to pay $5 for. Got to the room where there were 2 very small twin beds for my fiancé and myself which I certainly did not book and were uncomfortable - sheets and pillow all bottom of the line. The space was super small and extremely damp (due to storm passing through). The decor looked nothing like the site's advertisement, the room appeared to have zero upgrades since original build. The mini fridge and coffee pot were located next to the toilet in the bathroom. It was certainly not ta place we wanted to settle into after a full day of traveling. I picked this hotel due to location next to the airport and needing a place for one night before going off to west maui. I would not stay at the Maui Seaside again and would urge you to try somewhere else if needing to stay near the airport.
Cleanliness, location and affordability are great aspects. The pool has a mountain view and the rooms are very spacious. The staff was extremely nice and the stay includes a hospitality room where you can shower, change, leave luggage or hang out if your flight leaves many hours after check out. There's very few cons to this hotel. The two that we thought of are: no microwaves inside rooms and pay for parking which the lot is rather small.
The breeze coming through my windows??? To die for! Staff were very friendly Location Location Location-close to airport, shopping, convenient! It was so RETRO and I loved that! No microwave in room The Wifi Was sketchy, it worked but you had to keep signing in each day V.S. it just connecting for the duration
Room was really out dated. Not very clean
It was reasonable for a last minute hotel. They only gave us two towels for three people and they charged us for parking but didn't have enough spots to accommodate our car.
Not much! Staff very rude!!! Basically No Wi-Fi! They advertise that it's free but connection so slow.....it "times out", hence you never get to use their supposed free Wi-Fi. Save yourself the frustration of this place....spend a little extra and stay someplace else where they know what customer service is!
Immaculate groundskeeper, super clean, very friendly staff and superior customer services.
Everything it has a whole vintage retro look it was like walking into different time thank you for a great experience!!!! No complaints!
The hotel is extremely old and has a mildew smell. The parking is terrible. The staff was nice. We stayed our last night to be close to the airport. I would not stay here again.
This place is an older family run business that is well maintained, clean and comfortable. Small bathrooms with low shower head makes it challenging for taller people.
Easy to find room, ocean view, could hear the waves all night from our room. Easy parking. Close to airport.
Huge room. Gorgeous views. Huge tub. Beautiful tile work. Big kitchen. Washer and dryer The beds were just awful. They were rock hard and not comfy at all. The pillows were small. Had a very hard time sleeping. No coffee maker!!!
The view and the pools are very nice and I was impressed with them. The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.
This place had everything that we expected and the Beach was great you could go rite from your hotel snorkeling I recommend this place a return Everything
Price and upgade
Our one bedroom unit worked well. We ate in or out as suited us. Nice 3.5 mile beach trail starts in a park just south of the property; good for running and walking, but could be contested in spots. we had full access to the timeshare immediately south, and frequented the happy hour at their beach/pool bar and their lounge chairs. Grounds were lush and attractive. Beach was nice to look at, but not very useable, as it was small and the surf was high. Too small even for lounging. Next door was better.
staff was very friendly and helpful
Beautiful Japanese garden and other landscaping; access to a lovely ocean beach; great location (somewhat remote, in that it is not surrounded by other hotels); hotel shuttles guests to and from other nearby hotels and shopping. We were put into a room that overlooked a large roof. We were then moved into a lower room that overlooked treetops and part of the roof. Finally, when we complained to the management, the assistant manager (who was courteous and very helpful) had us moved to a room on an upper floor with an ocean view.
The staff was friendly, and the beach at the hotel is absolutely beautiful. The room was nice with a comfortable bed. It is not a luxury hotel, but it is definitely not budget, either. I think the 4 star (out of 5) rating is appropriate. The location is away from the social action on Maui, which is good for our family (3 small children). The location is not so convenient for eating out. You pretty much have to get a car. It is on the 'dry' side of Maui, but that's not such a big deal.
The pool, beach, and our lower level rooms were not affected by construction. It was not very intrusive and I hardly noticed. The updated room was very nice. Service was very friendly and I didn't get any uncaring vibes from any of the staff I encountered. Unfortunately the kids pool area was under construction, but we made due with the main family pool. We stayed away from the adult only pool so I can't comment on that. For young kids, any pool is great. But this one was too deep in most parts for really young kids like ours. But they still had fun of course.
nice location, right in wailea and near the (overpriced) shops at wailea. if you are going to spend multiple days shopping there this is a good hotel as you can just walk there. as with all resorts in wailea (except the makena prince) they charge resort and parking fees. service and staff were nice and professional. you can get a no view "resort room" for a decent price, but price starts escalating quickly as you get water views; standard. the adults only / infinity pool was nice, but crowded due to the main pool being closed for renovation. the only hot tub was also being renovated so that didn't exist. very large and spread out and depending on where located could be a walk to get anywhere.
Location Staff Pools Beach Much of hotel was closed under renovation We were not told it was under renovation Renovation noise Poor signage while under renovation
The infinity pool and waterfront location are nice, although the beach is not right in front of the property. The construction and service were horrible!!!we could not even open our curtains because the construction guys were right there! You also get Nickle and dined for everything, including renting cabanas and snorkel gear.
Location on the beach. Pools, view, and staff were great! The pullout bed for our kids was a bummer. Room was a bit dated.
My wife and I loved the resort. It was a beautiful location very well maintained. The staff made our stay extra special. I had ordered flowers for our room. When we arrived, we also had a bottle of champagne and chocolate dipped strawberries. I wanted the stay to be special for my wife, they definitely made it so. The resort was being remodeled, that did take away at all, Now we have a the goal of returning afterwards to see how much nicer they make it.
Scenery No conveniences. No shuttle. Everything has a steep additional price, which is extremely disappointing for the cost of the hotel.
Rooms were clean, big. Great location, near the Wailea mall/shops/restaurants and a short drive to Kihei. Good walking/running path connecting the hotel to other properties and beaches. Infinity Pool was nice when it wasn't over-crowded. Too many people at the pool, reserving space and not using chairs. Staff was worthless at times. Had a terrible room location at the beginning of our stay, but moved after one night. Will be a lot better when the second pool is finished. Resort fee doesn't include parking, so you're paying an extra $50ish/night in fees and parking.
Location is great. Resort was quiet and comfortable. Very nice pool with good service. Staff was not very attentive - poor directions to the room. Restaurants were disappointing. Parking fees are high ($25 per day adds up...)
Friendly staff have us a nice room After we complained After the First night. Adults only Pool was great with good service but pricy (200 USD for a cabana for a day). Nice snorkeling at the closeby beach. Restaurant too expensive, 30 USD resort fee per day just to get Internet and 2 Mai Tai Self Parking 25 $ per day.
Had a conference next door at Grand Wailea and did not have young kids or family with me so did not want the extra expense of staying there. This was so convenient with walking path to the Grand Wailea along the ocean and more affordable. Liked that the shops of Wailea were right next door also. Walking path to near by beaches was great. Attended the luau at the Marriott which was very fun I would stay here again There was no beach in front of the hotel but not much of an issue. Look forward to the renovations being done.
The resort was fantastic & even better than we had expected...very nice facility, perfect location & the rooms are great. Very happy that we chose the Westin Villas & will definitely book there again! Minor thing: the sheets/covers were too small for the bed! I think that they had put queen sized bedding on a king size bed.
The hotel is really crowded. I didn't manage to use any sun lounger at the pool in 5 days. People tends to play, run, dive, climb, ... in the swimmingpool. And have a swim in the pool is everything but something relaxing. It's a family with children oriented hotel. Not recommended at all for couples.
Excellent, location ,facilities. No complaints
This is a huge beautiful place in a good location. All the staff if very pro. Room are modern and very nice.
luxury and comfort
The hotel Wailea has beautiful gardens and is spread out so you barely notice the other guests staying at the hotel. The view from our balcony was amazing and we saw a number of hump back whales. We were suprised by the size of our villa and the bed was the most comfortable bed I have ever slept it! We thought the pool lacked atmopshere- there was no bar or food service. We also though that room service should be available as the Italian Restaurant was way over priced ($38 for spaghettii bolognaise) and if you didn't feel like going out you would starve. The rooms need new carpet and couches and the kitchen had only two plates and a knife and fork- Not very practicle. I think this hotel has alot of potential but is just not there yet.
Beautiful views and the most comfortable bed ever! Nice space. Although my friend was disappointed that there is no poolside bar, we decided we loved it - you can keep a bottle of wine in the fridge - small kitchenette probably a must with kids. Really nice pool, large enough for more relaxed holiday laps,but great poolside beds, many with sunroofs. Restaurant only open for dinner could be a downside, but we discovered great places to eat on the island!
Our suite was lovely and a most comfortable place to relax. We didn't have a reservation at the hotel's restaurant but were able to get in, and the food was excellent, and our garden table a lovely setting.
The staff were great. The surroundings very relaxing. The location was fine. The rate was value for money
Location and view. No outdoor Jacuzzi and the pool water temperature was cold.
Everything, wonderful relaxing atmosphere, quiet with beautiful surrounding gardens. Perfect choice. This was our sixth visit to Maui as we have family living on the Island. Recommend this hotel. Unfortunately the only complaint was our condo had no cooking or eating irons, our request was met by we would need to wait 2 days as we were on a list, they didnt arrive for a week and that was only after having to complain. Also the beach arrangements with there sister hotel was poor we were informed that only 20 beach chairs are available for our hotel and no towel were available for our use so we had to wait for 20 minuets for towels and one chair. We were told it was always a problem. We didnt bother trying to to use the facility again once was enough.
It was very quite and peaceful. Very easy with the kids. Staff was very kind and responsive. Rooms with the view were excellent. Beautiful sunsets. The rooms need a bit of a makeover especially bathroom counter and toilet. Beds were too soft to the point that we still have back aches.