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great room and facilities, everything was new none
the luxury and space of this 5/6 star hotel internet charges are far too high
The rooms are the best feature of this hotel - modern and elegant. The location is okay - fairly close to the main parts of town for the tourist, but the immediate vicinity looks a bit run down. That said, it is a safe area. The lobby area is very smoky, from the adjoining casino. The shuttle bus to the ferry terminal is good, though it is a pity it does not go to the airport too. We had a good night's sleep in the hotel - it was very quiet and comfortable. Smoky lobby, lack of shuttle bus to/from airport, shabby area around the hotel
Room was stylish and comfortable. Service was smart.
Was upgraded to the Luxury room with views overlooking China across the river. Club Sofitel is amazing, beautiful check in experience with free cocktails. Had an amazing breakfast on the 17th Floor overlooking the old part of Macau. Fantastic.
Everything! What you see is what you get. the check in time
It was our honeymoon. We were well looked after.
the staff was wonderful. breakfast was great. the hotel is new and very modern, clean, and enjoyable
Hotel is great!!! staff is friendly and polite, in professional manners!! Room is good, roomy, tidy and clean, bed is excellent comfortable, which is the best i ever have. We didnt make reservation for buffet, but the staff still manage to arrange us a table for 10. If Wifi is free, then will make this hotel 100% mark.
New hotel with luxurious extras in riverside location in easy walk to Macau historic area. Bathroom was amazing. Taxi drivers still learning where the hotel is which made transport a little difficult.
Very nice hotel, the room is spacious and very comfortable. They provide shuttle to Venetian Hotel for free. The hotel is a bit far from the city, it's hard to find food around. Casino is very small.
Value for money was good and rooms seem to be new.
Nice place to stay for couple of days
Peace and quiet Wished breakfast had started earlier
nice hotel with excellent servive
Generally well. My family love the rooms and the bathrooms were very clean. The hotel staffs were very polite and helpful. The lift was quite slow. I believe this can be improved.
I liked the location of the hotel, the room, the staff was very helpfull, and I had the nice view from my room which was one of the things that I asked for.
Beautiful hotel, good breakfast, nice staff, lovely room. The bed was rock hard!!!!
Room features & facilities, bellboy is very alert&helpful,shuttle bus driver very efficient & polite majority staff commands English poorly-F/O,bell service,h/keeping
the room no casino
The room is big and clean
Price Time of breakfast (8:30 start!) and spartan rooms with no double bed
the location is quite good actually... could be better if there is some sign board leading us to go the hotel..
Close walk to the tourist trap and zoo that is Senando Square. I like the fact that it is located in a real neighborhood where locals live instead of the fake Disney-like casino areas. Noisy and rude mainlanders (what's new?) made would be an enjoyable experience horrible. Had to call front desk twice to get them to tell them to shut up. First time I called it didn't seem to work. Second time I got someone who couldn't speak English unlike the previous guy. Had to go downstairs and muster up my limited Chinese to tell him what is going on. He told them to be quiet but they continued afterwards. This place needs to always have someone on duty who can speak English and Chinese!
The location is near the street so it will be easier to catch a bus, taxi, or shuttle. Walking distance to senado square and ruin of st. Paul. The room is small but it's clean. Safe deposit box are not available in the room
clean and cheap not easy to get a Taxi during traffic hour
It has excellent location, very close to Porte 16 which means there are lots of small streets full of local restaurant and cafe for you to explore. Also close to the city centre. Generally clean and comfy. Room size is way smaller than we expected from the photos. We also lost our patience to wait for a hair dryer for more than 1 hour, so we just had to go to the counter and take it ourselves.
location is excellent, near the historical centre of macau; food places are plentiful and nearby; taking bus is convenient to several places including to the macau exit point. i don't mind to stay there again, recommendable to others... i cannot think of anything i dislike....
The hotel is walking distance to most tourist destinations such as Sofitel, Senado Square and ruins of St. Paul. The hotel room is fair enough, it's clean but the shower room is very small and their hotel rates are little expensive.
nothing for a hotel of this sort its very pricey n their attitude very bad(take it or leave it,no compromise things are like that) When i discover room light bulb blown as it was dark i requested if they cud fix it, frontdesk replied they fix it when available. I was wondering if that bulb cud hav been blown for long time n suckers like me had to put up with it. Bathroom choked when i took shower. This time i dont bother to inform them since they dont treasure customers.
Our room was clean, spotless and modern, with a few extras that we never expected like the slippers, toothbrushes,comb etc only a slight let down was the receptionist did not understand much english so we could not ask much about the area things to do etc.
The location is pretty nice, it's a 5 minute walk to the downtown area. My room was lacking basic items like bath towels, hair dryer, coffee, soap, etc. When I requested towels from the front desk they sent someone up and gave me 2 floor mats.
The hotel staff was fantastic & also the room out side view was also fabulos
No Cleanliness of the room & room Facilities
good price, nice staff old rooms
Good location near the old town. Friendly and helpful front desk/porter Very poor quality of the room, not clean or comfortable. Room not as shown on booking.com. Front desk admitted the poor quality of the standard room and tried to get us to upgrade to the refurbished rooms for an additional $280. This is false advertising, as it is clearly not what i expected when i booked and paid. If you're booking a standard room based on the pictures, then deduct 2 stars from your expectations.
best location best location near major casino and most attractive visitor places
Lighting in the room
Great hotel localtion provides an excellent view of the city and easy access to public transport. Small lobby space
The hotel is accessible to tourist spots. None.
the free shuttle bus service to the feery terminal the rooms are very comfortable and clean
Room was clean and rate is cheaper compared to other hotels of the same level. uncomfortable/firm bed
i like how spacious the room was. i also like its location. a lot. one, it has an old building smell. i had rhinitis during our stay. two, it didn't have any windows. three, room service didn't know how to speak English so she hung up on me when i called.
location requested non smoking but was not provided
Excellent location. old. Need upgrade
The place is convenient to the shopping and eating place. It is very near to Senado and other tourist spots. I hope that the Customer Relation officer can speak English better so the guest can understand or communicate better.
nice place and calm stay , nice people working in hotel ,smiling face .
In the old city, so great location if you are not there for casinos Staff no very helpful, no taxi could pick us up at the hotel, had to walk with luggages, baby and stroller. Bed were so hard, i think sleeping on the carpet floor would of been more comfortable