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Great value and location. Put two ladies traveling alone at the very back of the hotel when hotel obviously not full. Older property.
The cheap price. The only location that appeared to be updated and looked good was the lobby and the hallway leading to the elevator. The hotel smelled of mildew, The room and the bathroom and furniture are all outdated.
Nothing ONE, yes ONE elevator in the entire hotel of about 300 rooms, I'd say. And, the hotel has to be from 1980...slower than molasses. The lobby, elevator and all hallways were dirty and made me think bed bugs immediately. Deplorable.
It was a home away from home and the pool was great the kids loved it . Could of had maybe a free breakfast and the pool was suppose to be heated and felt very cold,
Nothing to like here at all. Upon check in staff was rude. We got to our room and as soon as we opened the door we were hit with the smell of mold. The walls were wet, had mold growing on them and the curtains and curtain rods had fallen off the wall. Carpets were filthy. We immediately checked out and asked for our money back which was denied and hotel manager won't return our call. DO NOT STAY HERE!
Very clean, modern rooms with full HD televisions. Friendly staff, good parking. Great location and value.
Location to family members during the Thanksgiving Holiday Upon checking in, the room was dirty and furniture broken. Light fixtures were in need of maintenance and after bringing it to the managers attention the room was cleaned appropriately, fixtures maintained. However, the closet was not repaired and there was precious little in the form of storage for clothing items to unpack belongings.
Good price..comftable beds Maids knocking on the door all am; should let the guest rest as long as we want and checkout on time.
Our Kayak reservation took an egregious amount of time to go through. We were on our way back home on valentines day and set the reservation in the car about an hour out. when we arrived the hotel had not received the reservation but the staff worked diligently to fix the situation. We had a room on a floor below the main floor through a poorly lit hallway and the room we had did not have the door shut all the way when we arrived. nothing really kills the mood quite like having to check if there is an axe murderer in the bathroom.
Price, Quality of Rooms and Cleaniness. Let us checkout at 1:00PM Maids and Room Maintenance continuously knocking on the door starting at 9:30 am. Why such a rush to kick customers out, maintenance guys need to start after noon.
Get there and I'm told I can check in early(about 9.30 am) was super excited. Get there and they're saying my week early payment won't go through and they would handle it. They asked me to wait for 20 mins. I waited and went back, they said even longer. Finally about 1.30pm rolls around and I go back. They still have yet to fix the problem. I ended up getting into the room at 2.30pm.. Each morning I was at the hotel I had the people from the front desk at my door.. if it took me more than 30 seconds to answer they would use their key ando open my door. Good thing I had the chain locked tho. Very disappointed in the entire start there. Would never recommend it to anyone.
My "good" comfort rating is for the beds, quite nice. The staff--sadly only one desk person--was very nice. Amazing location--super close to Manassas park, across the street from shopping and dining. Only one desk person? The card readers for outside access didn't work, so the doors were wide open--anybody can come in. Lots of trash in the parking lot; inordinate amount of trash in the halls. This is a Wyndham--with just a bit of management pride it would take 1 hour to clean this trash and not that much money to fix the card readers. Could be a great hotel very easily, it's a shame.
Rod the GM was very welcoming and helpful. This was the first of many trips to Manassas for work. I will certainly be staying here each time I return for meetings.
Clean! Starting to look out dated. But still ok.
Everything was clean. Staff was extra helpful, especially by holding onto some ice bags that we accidentally left in our room when we checked out. We called to ask about them and they held onto them for a week until we passed through the area again. The restaurant wasn't open for lunch even though the sign with the hours showed lunch hours.
Comfortable and quiet. Friendly staff. shower was a bit rundown and floor slippery-almost fell getting in. Gym equipment is old and rundown.
Everything was fine at this hotel until around 2 am. The people next door to us began to talk really loud as if they were at a sporting event. So we complained to the front desk and they acted swiftly. Next time I would like to be in a room next door to an older couple/people or no one at all. Just because I'm young doesn't mean I want to be next door to young people.
The room was a good size. The beds were comfortable. On the far end of town but close to some stores if you need something.
Thanks for the great deal
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
Great service. Breakfast buffet was excellent. Room was nice.
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
Bed and room
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
Room was clean and comfortable. Staff were great. Good job
I liked the bed I can't believe a major hotel chain is still charging for internet in 2015.
Satalite tv didnt work. No breakfast. Pool closes too early. Room is hot. No fridge no microwave. No stamps to mail things. Everything was horrible. Tv sucked pool closed to early no free breakfast no kid friendly place to eat. No stamps no fridge no microwave.
Electronic check in/out. Use of smart phone to unlock room door.
Friendly and helpful staff . Free wifi. The construction (fence) by the entrance. Wifi can be slow.
front desk restaurant bar
Top-notch people. Great room. Only stayed one night, but the hotel had everything we needed, including a fantastic exercise area. 0
Lobby and front entrance is good Room, Refrigerator is not working they replaced but still it didnt work. No expecting this from 4 start hotel.
Location Rooms and hotel in general are in need of an update. Very noisy which made it difficult to sleep. Front desk clerk spoke with such a heavy accent that I could not understand a word he said. Got charged $50 for something we did not incur. Listed as a four star hotel on Kayak, which it is not even close to being. (Ritz Carlton Pentagon City, also in Northern VA, is also listed as four stars.)
Very high value Next time we stay in Washington, we will look for a place close to metro
Close to the airport. Shuttle goes every 30 min Nothing. Reasonably priced for one night layover in Washington
The room was big enough for a family stay. The shower door couldn't close, and took forever to fix it. When you flushed the toilet, the water splashed everywhere.
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
Nice clean and modern
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
Comfortable, good facilities and clean. Internet was not free. Internet is too basic to not be included in the price nowadays.
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
The service was great and the hotel was so clean! There was nothing. I loved everything
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
Great hotel . great staff.
The staff sucked and the hotel had all kinds of problems, will never stay there again!
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
This was a great location, convenient to Dulles Airport and the companies I needed to visit. A shuttle is provided to and from the airport, and to local businesses to the hotel. The rooms were furnished with "well worn" 60's era furniture, uncomfortable beds, and loud air conditioners.
Customer service. International guests have hard time coping with U.S culture.
Staff was EXTREMELY rude and disrespectful. I had a late check in, I called in before hand to make sure my room was held and not overbooked. The lady on the phone was rushed and said "yeah no worries we got you taken care of" When I arrived same lady said we overbooked you. Then told me to go next door to the Sheraton which was $40 more expensive.
Closeness to airport. Friendliness of staff. Breakfast area. No elevator to 2nd floor.
The room was right where I park It didn't have the walk in shower that was described to me
We liked we were convenient on and off highway but without highway noise. Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
Friendly staff, neatness, Breakfast.
The building looked good as we pulled up, and the room had been re-done, with nice sink top, large TV and new towels. Start with doors opening on the parking lot [very dangerous] and on the outdoor balcony. No elevator. Old building spruced up, but small and uncomfortable room. AC didn't work very well, kept cycling on and off all night but didn't actually cool the room much. At least the AC unit was loud enough to cover [most of] the noise from the parking lot just outside the window. Uncomfortable bed, old saggy pillows. We didn't stay for breakfast.
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food. The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent. There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
Exceptional service, staff friendliness and room maintenance. I would definitely stay again.
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C. The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
Couldn't shower before I left because of no hot water. That should at least be the basic. You can mess almost everything else up but really no hot water? Very annoying.
The rooms, great size and cleanliness. No ice machines in the hallways
The location was great. Staff was helpful. I had to change rooms because of an irate guest located below me.
The staff goes out of their way to make you feel welcome and comfortable. The rooms were spotless. It is located in a prime area with easy excess to all major highways. Cant wait to plan my next trip in 3 months. nothing, not being able to stay longer.
I have stayed there before it was nice.this time VERY DISSATISFIED. I said something but they just said sorry. I would have liked a free stay. I didn't like the room it was a handicap room it was the last room available. It smelled like cleaning solution. If they would have told me that I would gave asked for my money back. I would have went somewhere else. I was very disappointed .
The studio room was large, the bed was comfortable and the full breakfast was delicious. We would definitely stay here again. Nothing
Breakfast was wonderful, room was spacious, staff were helpful I wanted a blanket the first night we were there and there wasn't one in the room. The front desk didn't have any because all the spares were in the washer.
Location and breakfast Bed completely broken down... Like a hammock. Left with sore back. Front desk acted surprised when informed.
hotel was close to highway and historical sites, plenty of room for my family and a great breakfast. staff was helpful and polite.
Breakfast Paid for a king and received a Queen as all the kings had been booked. We ordered a pack n play for our daughter and was assured they had one previous to booking. Upon arrival they were out. Manager never called as we were promised. Will never stay again.
Nothing I can think of...really nice hotel.
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Full kitchen Under renovations so much of the hotel amenities are closed or relocated.
Sad to notice that No brealfast included
Staff was attentive. We had an electrical issue with the microwave and frige and it was addressed quickly One side of the mattress was well worn down.
Modern, nice, comfortable hotel, clean, cozy rooms, beds with nice mattrasses, friendly and attentive staff... Amazing deal for the money! Parking was a bit tight, spent some time trying to find a spot
Free shuttle to airport- though drivers were pushy to get a tip Location was ghetto
I really like the hotel overall. Well located with food close by and even a movie theater across the street. We stayed for 2 nights before we flew back home and loved how close it was to Dulles airport. You can't control traffic flow at the airport but you can make sure you're close enough to it. For sure one less thing to worry about.
everything The fire alarm
Location was convenient. Several times a miscellaneous hair came out of a towel that had not yet been used. If people were hanging out on the balcony in front of the rooms it could be very loud.
Close to bars and restaurants The clerk was not very friendly. Not a good fit for a "hospitality " position. There was no lounge, although that was in the description. The restaurant pictured next to the Inn is no longer there either.
Location! Staff were quick to fix issues. We had to switch rooms due to our non smoking room smelling like smoke. We were also not provided bath towels, only hand towels.
Continental Breakfast was included,
Nothing Not only rundown, it did not offer even basic service. We tried to have some coffee from the breakfast room. Though it was only 9 am on a Sunday, we were told they were out of coffee. No offer to make more .
NOTHING! This hotel was so gross. not only were the sheets on the bed totally crumbling apart the walls were gross and there was someone's shaved hair left in the sink. to top off the horrible smell of the place we got locked out of our room at 12am and didn't get back into it until almost 2 am!!!!!!!!!! the guy at the front was very nice but he had only been there for one month. he didn't know how to get out key to work and tried to give us another room. nice, but not the point all of our stuff was in that room and we couldn't even go to another hotel because my keys were in there!!!! we almost had to break into our own room!
This is a large facility with lots going on. Nice gym. Helpful staff and comfortable rooms. Parking is a little distant.
close to dulles airport and to manassass battlefields Front door staff were not helpful when I needed a cab to dulles airport (only a few hours away). The cab did not arrive promptly, I will know better next time and use Uber!
Having to pay for Wi-FI in the room. Marriott does not charge for wi-fi in their "suite" hotels.
Location was excellent - close to all services and food. Breakfast was included. Indoor pool and ample parking. Condition is beginning to slip. Our first room was in poor condition and a smoking room with 1 king bed, despite reservation for 2 twins and non-smoking. We got moved easily. Front desk staff often not at front desk. Room's exhaust fan & HVAC was noisy. Got billed $0.75/minute for an incoming long distance call - not their policy, but something happened.
The room was spacious and comfortable. The staff was friendly and helpful. Breakfast was very good and convenient. The location was convenient. They were obviously having a water leakage problem as there were mushrooms growing out of the wall from the bath. I didn't notice it until 2 days before I left and the next day they were knocked off. I don't like when a hotel tries to hide problems instead of dealing with them.
Conveniently located; Hotel was clean and neat.
First let me say, I stayed at this hotel last october and had a very enjoyable experience. As for my stay this time: There was never anyone at the front desk - weither it was 9:00pm or 10:00am. We made the reservation the day of - we arrived a few hours later and we were checked into a smoking room - it was like living in an ash tray. I could not sleep due the overwhelming smell - it was a nightmare. We planned on staying thursday - Sunday but checked out Friday becuase of this discomfort.
Attended Iron Maiden concert at nearby Jiffylube Live in Bristow. Room smelled slightly odd, like it might have been a smoking room that was changed to non-smoking recently.
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Great place for a reasonable price!
The beds were comfortable and the TV had lots of channels. Kids liked the pool. Stayed two nights. First morning got breakfast and everything we got was terrible. The second day I Went down for breakfast at 920 and everything was already Cleaned up (should be open until 930) I wanted to grab cereal and a yogurt but it was put away.
Clean nice rooms. Free internet, free breakfast
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Clean Room; breakfast included. Fitness area need improvement
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Excellent location and friendly staff. Good breakfast no
Free Breakfast; Free Wifi; clean rooms.
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Updated fitness room; breakfast included