Would you like to save as your currency permanently or for this visit only?
The location, period. The room was very small, towel bars were broken, bar area was broken and missing, there are no dressers, and you cannot hang anything long (like a dress) in the closet. The bathroom door was a sliding glass panel that offered little privacy. There were no wash cloths and when we asked for them, we were given one. When we asked for a second, we got a strange look. The pool was closed the whole 4 days we were there. Breakfast closed early on Sunday without any prior notice. The final kicker was during checkout and we were told that we owed them a resort fee. For what? The wifi (told complimentary on check-in), the pool (closed the whole time), and the beach access (also told complimentary). Needless to say, we did not pay the fee. This hotel is WAY overpriced. Thankfully, we got a great deal from Kayak!
for a $300 per night hotel, the service was horrible and the room was falling apart!!! the phone didn't work so the door handle, etc...
The location. That we were given a room with 2 full beds instead of a king. The TV didn't work. We didn't get help with our bags. The staff at the front desk acted indifferent to our needs. The walls are so thin we could hear everything around us.
Nothing. Felt staff wasnt trained well. We had a reservation but when I went to check in they told me they did not have a room for me for maintenance reasons. They said they tried to call and email me but they somehow couldnt find my number or email. They then tried to put me in a cheaper hotel which I refused. After that they offered me nothing. I will never return there again. Nothing. Felt staff wasnt trained well. We had a reservation but when I went to check in they told me they did not have a room for me for maintenance reasons. They said they tried to call and email me but they somehow couldnt find my number or email. They then tried to put me in a cheaper hotel which I refused. After that they offered me nothing. I will never return there again.
Loved the style of the hotel. Restaurant waitstaff, etc. very pleasant, neat appearance and attentive. As it was off season, we were not able to enjoy amenities. Breakfast: not many customers to justify why the food took so long (over 20 mins). Home fries was drenched in grease and the bacon wasn't evenly cooked, toast was cold, over easy eggs were over medium and crispy. I can only assume the kitchen had "fill in" help! Room: Could very easily hear couple in next room disagreeing.
The physical plant is nice; the bar/breakfast area is nicely appointed. The rooms are sleek and modern, nicely if somewhat cheaply furnished. So many problems! 1. They put us in a room directly below a 24-hour gym. My wife was up all night listening to some guy running on the treadmill in the wee hours. I woke up at 6 am to the sounds of free weights being dropped on the floor. We didn't know any of this until I went up there in the morning because the staff never told us the room was under the gym (we speculated that someone was getting murdered in the room above us). When we complained, the manager asked us what time my wife was hearing the treadmill - so, he told us, that he could check the tapes! Check the tapes! Why don't you jus come right out and accuse us of lying, jack? Amateur/idiot. To their credit, they did not charge us for the room after we complained, but, as my wife said to the manager, she would have gotten more sleep on a bench at JFK. 2. Flat sheets on the bed instead of fitted sheets, and no proper mattress pad. This means that Jimmy and Jenny before us probably had their bare asses right on the mattress. Unhygienic. 3. 100-thread count sheets, if that. Rough. My wife's elbows and butt was sore from sleeping on the sheets. We brought a quality sheet to spread on top of the bottom sheet. 4. $35 resort fee in the winter gets you basically nothing. Suspend the resort fee in the winter, guys. It's a beach town.
The location on the beach/boardwalk is nice. The staff were pleasant. The room was not very clean. The facilities looked nice superficially but are poorly finished. Bar and restaurant overpriced.
The people were friendly and helpful. The breakfast and bar staff were especially attentive. The proximity to the beach was ruined by not having complementary passes to use it. Running out of towels was also off putting. The room had inadequate sitting/ chairs, the pointy wooden corners of the bed scratched me, and the view was poor. I would not recommend anyone stay there. The toilet handle was broken also and pieces of the wall fell of when I closed the bathroom door.
Its upscale beautiful beach front hotel. Location and atmosphere is beautiful. No outside food is allowed. (Ridiculously high priced buffet is available in the hotel, no doubt buffet is one of the best I've ever seen) No Coffee maker in the room Ac wasn't working, we had to sleep with the balcony door open. Ventilation wasn't working in the bathroom.
Had to walk to other area to enjoy evening activities.
In a really nice area, absolutely wonderful staff (best I've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants. Wish there were a sauna or steam-room.
Got a free upgrade Nothing
The staff were extremely kind and since we were there as newlyweds We were given a copy of our new name signed for the first time as A keepsake....the mattress was very comfortable ....wish we could've Slept longer but we had to catch an early flight to our honeymoon Destination. ....definitely a night to remember.
Nice staff, cleanliness
The special that I got last min reservation ,cleanliness, There weren't any breakfast only coffee. I've stayed at 2star hotels and have received breakfast during my stay.
The towels could be a little thicker and larger for shower use.
Red Roof Inn Long Island was basic but clean and quiet. I like that there's a written notice of a no partying rule displayed at the front desk. We just wanted a place to get a good night's rest at a reasonable rate before leaving out of JFK the following day and we got it here. If this is the same thing you're looking for within driving distance of JFK or Manhattan then you won't go wrong with this Red Roof Inn. There's plenty of places to eat nearby.
Low price, room and hotel were clean, nice HD TV, free Internet Wood Floors, no breakfast, limited toiletries
Worn out. Chair ripped at desk.
Room was clean and the staff was helpful Everything was ok
Stayed quite a few times and we just love it. Great little getaway, very clean, comfortable, and incredible staff. They go above and beyond to assist in any way to make your stay great. Never stayed at such a clean hotel, this is really top notch.
Beds were comfortable, the room was quiet and the hotel location was close to restaurants and shopping - as well as being easily accessible to expressways. While there was wireless Internet access the signal was not strong and cell phones could not connect to that network unfortunately. Ice machines on several floors seemed out of order or not working very well. The hotel was functional but basic - one small pkg of kleenex/day, 1 small shampoo pkg/day. Possibly if we asked for more it would have been provided, however.
Upgraded room was very nice with a separate lounge w/ microwave and fridge however I only got the upgrade because the initial room I was assigned had an unmade bed. The front desk addressed it quickly though.
The tv The fact that the room was moist, the a/c not good, I woke up with a sore throat. The sink was not in the bathroom. The tub had a "dip" in the middle & had a Crack in it like too many people stood in the same spot. The lighting was poor even with 6 lamps. You had to go to the front desk for extra linen, the cleaning ladies didn't have any on the cart. Lastly, cause I'm tired of talkin. My cousins room had MOLD on the wall where the sink was that was supposed to be in the bathroom. No maintenance people on site, just a security guard. I will never stay at another red roof inn. They are ratchet & so is the staff.
The location and price was perfect for us. The hotel was clean and facilities acceptable. The hotel was unable to provide a crib for my 16 month old child. They said they only have one and it was being used. It seems strange that a fairly large hotel only has one crib.
The staff was really nice! Rooms are extra clean. We stayed in a room that had the connecting door. My wife and I were trying to sleep, this is already 12:30 AM. There were kids in the next room. Laughing, joking, yelling and screaming really loud. We had to call security to get them to quiet down. Also, this hotel allows dogs. This is the worse idea. Someone with a dog across the hall, couldn't get him to sleep. As a result, he would bark all night. Generally speaking, most people do not have common sense. People would go in and out of their rooms, and allow their doors to slam, waking others in the process. We went out for breakfast. When we returned, our room smelled like marijuana. Someone near our room had smoked up, and the smoke traveled underneath the doors. The bottom line, the price is not bad, the staff is nice and friendly, the rooms are very clean, but some of the people that come to the hotel ruined it for everyone else.
This hotel has absolutely no negatives! This is a very special place, one here is not a guest but a family member. I have never, never, ever stayed in such a hospitable place, I cant recomend highly enough!
Very friendly staff, room service was perfect and followed up with a phone call. A lot of children were running around unsupervised and the doors are not very sound proof which led to some periods of annoying noise.
Comfortable and luxurious room with exert ammenity. Immaculately clean in every way with a supportive comfortable mattress, premium linens and fluffy pillows. I would recommend this hotel in a heartbeat. The pool is too small.
large, comfortable room, nice amenities. clean. easy access to shopping, university, restaurants. We weren't there long enough to take advantage of the spa or game room.
Not much, wife enjoyed her massage. Beds too small, advertised pool is actually an exercise pool in the basement 15x8 in size. Very small bar that is understaffed. Gaming center has small pool table and board games that are incomplete. Very overated overall.
The staff and service were outstanding! They seemed to genuinely care how you were doing.
Staff, was great. Louis is the star of the whole hotel. Ceiling leaked. We had to move to different room. AC was weak and noisy. Room wasn't very c;ean.
Everything was great! From the moment I checked in, I had a great experience! From Will and Zach at the Marco Polo, to the comfortable room. I would stay here again and again! Great job to management for properly training the staff. Nothing!
The rooms were very nice, bar & restaurant were awesome. Fridge, microwave & options for beverages were good. The location was perfect for our girls night sleepover. The front desk clerk was rude & didn't explain any charges. Unfortunately they had to come and change the bed sheets because it looked as the though the weren't changed from the previous guests. The cleaning staff responded quickly and they were very apologetic.
The staff was the best we have ever met and the hotel was spic and span clean. Breakfast was good and the location is within walking distance to everything anyone would want. The heater was so loud, it was hard to sleep,
Train stop right next to one side of the hotel! Thus you hear screeching of train & train horns blowing. Only 1 of the 2 elevators was working. The one working elevator went up to the 3rd floor (where we were staying), but it didn't go down from the 3rd floor. Breakfast food good.
Rooms were clean and nice, MOST of the staff were wonderful. Young woman at check-out was rude and nasty.
Breakfast was good. Convenient location. Easy parking. Room was small. Also loud because of train station next door.
Location Train noise
The staff was great. Noise from outside
The rooms where clean. The breakfast was decent. Lots to do in the area. The pool was clean. !o minutes from the beach.Nice restaurant on property. The staff was not very interested in helping. Not rude just a little standoffish talked more with each other instead of trying to help with questions you may have had.
Safe Room smelled like paint Door had a draft Heating system was either hot or cold no warm Bathroom water took a long time to get warm Had to play with faucet handle for hot water
Neat LIRR to NYC
Room was clean and bed was very comfortable. Had a nice continental breakfast too. Staff was very pleasant. Would stay there again. Parking was limited. Had to park away from room. Had to wait for car to come close to room to load & unload.
The renovation of this hotel is really nice. It would be nice if their was a lounge with a bar to hang out after being out during the day. no where to go except the lobby. An outdoor pool would also be nice.
This hotel was great. The room was clean and the bed was comfortable. I also enjoyed the hot breakfast that they served.
the location was excellent for my family, we have family on the north shore of long island and south shore. the hotel was very clean, staff always greeted you. we unfortunately had a 3 am wake up call from a guest that was coming from a wedding and did not take "you have the wrong room" for an answer until my husband had to get a little rude, and i also thought the room would be a bit larger.
Comfort and security for my 18 month old and I. It was great to feed him breakfast in the morning.
Clean room. Great staff. Bed was uncomfortable, didn't sleep well. Construction noise outside all night.
The Hampton Inn was perfect for our needs. We visit family on Long Island and it provides us with great comfort and care. The morning breakfast tastes great and provides a variety of food that meets the dietary concerns of our family members. We stayed three nights and the main breakfast menu was different for each morning. We get a good start to the day and find it restful at night. The coffee/tea and evening cookies were delicious too. I now look for Hampton Inns when I travel.
I accidentally booked a smoking room, the person at the front desk easily switched me to a non-smoking room (I don't think I could have stayed if one wasn't available).
Clean, convenient location, breakfast was great value Beds could be improved, very uncomfortable
The kids enjoyed the indoor pool. Rooms were clean. We booked reservations 6 months ago for four and had requested two King sized beds. When we arrived they gave us a room with one bed and offered a cot but said two cots were a fire hazard so couldn't do it. We were given two blow up mattresses which held air only for an hour or so. My kids spent the whole night re-inflating their beds every 90 minutes. Our requests for new mattresses that didn't leak for the second night fell on deaf ears. $500 for two nights and I have to pay $20 for WiFi? Really?
The bed was comfortable and I liked the overall floorplan. They made it so that the main corridor feels like you're outside, but its all closed in, which I can see being nice durning the winter. I was a little disappointed in a few things. There was no complimentary coffee. The breakfast was good but overpriced. The restaurant staff in the evening was slow and unattentative. Lastly, there was no free wifi in the rooms.
Loved the pool, the rooms and the restaurant's private booths with flatscreen tvs. Waitstaff seemed a bit disorganized.
The staff was nice and was very helpful. They upgraded our room when they accidentally locked us out of our room. The food wasn't so great, the "gym" they had was two treadmills, a bike, and an old stair machine.
Front desk when we arrived at 3:30 pm person , was very friendly. Toilet was broken, we were not able to use., we had to go to restroom in the middle of the cafe area., which was very embarrassing. The front desk did give a discount off room for this inconvenience.
comfy bed, yummy breakfast, and nice ginko tres our heater stopped working in the middle of the night
Facilities, complimentary food/beverage and staff surprisingly good for the price we paid, which was quite reasonable. Water pressure in shower was awesome. Staff extremely friendly and helpful. Breakfast was very good. Lousy tv choices, hearing/cooling unit didn't function well
motel was very clean taken care of.It was great.
nothing Although we had a confirmed reservation, the hotel didn't provide us a room due to overbooking. That was very disappointing.
There is not much to dislike about this place. The rooms were exceptionally clean and the customer service was outstanding! Once I got to my room, the front desk called the room and offered additional assistance if needed. And later when I wanted to find a nice restaurant in the area, they were very helpful with suggestions and even gave me a menu along with drink discount cards. Free breakfast was included with my stay and the food selections were great! They have a variety of options to choose from and selections that other hotels don't offer, such as hot oatmeal and yogurt. There were plenty of beverage options and the orange juice was fresh. This hotel also offers free hot soup in the evening, which is a unique touch! Great customer service really makes a big difference and I will choose this hotel over the others when I come back into town. Thank you for a wonderful experience! One minor complaint is that I wish my bed was more comfortable.
Breakfast was good and it lasted until 11 am on a Sunday
Overall-everything! The location was extremely close to where we needed to be. The room was very clean and well maintained. Even though the dining area was being remodeled and they served breakfast in a meeting room, the service and food was excellent. N/A
The front desk was extremely helpful. The waiter was great also
The location. I was completely satisfied.
The location suited our needs quite well. Most staff members were courteous and helpful. The fact that there was no complimentary breakfast was a disappoint considering the price per night and the large buffet put out in the morning. I'm still not clear as to who is entitled to it and the answer I got at the front desk was vague at best.
This guest did not leave comments about this hotel.
Staff was truly excellent. Bed was a little too firm for me.
This guest did not leave comments about this hotel.
cyber room and complimentry coffee and fruit in the mornings yes just wish they had a shuttle service to jfk so i wouldnt have to drive so much in new york cause im not used to the traffic but smart enough to buy the added insurance to my rental car..
The hotel is surrounded by many shopping stores and easy to get to. My only issue with the hotel is the pool is very small. The hotel was great and in a great location.
It was very centrally located to everything, which may it very easy to find (coming from the Jersey Shore). We had an excellent dinner at Baci (?) restaurant. And could easily get to the Scottish Festival at Old Westbury Gardens. It was impossible to adjust the temperature (as it was designed).
This hotel is located within walking distance to MANY dining options, both chain restaurants and local establishments. There is also a shopping mall literally across the street from the front door of the hotel. The hotel was undergoing a renovation. Our room had already undergone the remodel. However, we found the temperature of the room difficult to stabilize. The fan of the heater/air conditioner was also quite loud.
The hotel was great. However, the king suite did not not seem to have a king bed. It seemed to be a queen bed.
This was a clean hotel with a great location. The room was very large and comfortable. The bed was great and I especially appreciated that there was no noisy fan/air conditioner like some hotels. Staff was friendly and helpful. Breakfast was good. Breakfast area wasn't very clean
Good customer service n/a
The breakfast and the staff was nice. We hated the bathroom setup. Why isn't the sink inside the bathroom. The bathroom was way too small. The room was hot and we tried to adjust the thermostat and it cycled loudly all night long. I would never stay there again or recommend it to anyone.
Great hospitality. 1st room had a bad odor from the rug. 2nd nite moved to another room it was much better.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The room is a mini suite, with a little living room area, with a coffee machine and mini fridge. Breakfast is included, which is a time saver, and was pretty good besides. Has workout room and pool. Pool had a bathroom, but no real changing room with showers. The one shower is open. Cable TV shows list of channels, but doesn't show which programs are currently on.
Room was clean, very quiet and the bed was comfortable The bed was not a true queen size
I liked how clean and modern the hotel was. I also really liked the complimentary breakfast. It had a great selection and the staff was incredibly friendly. The only downside to this hotel was the location. It was a little rough, but you can't expect a beautiful view in New York
The room was clean, spacious and quiet. We were in town for a family wedding and enjoyed being able to gather and relax in the comfortable lobby.
The hotel is good. Nicely decorated and has all the relevant facilities. Somehow someone messed up my reservation. I waited for 1 hr. To get it fixed and the room size requested was not provided.
I booked the room so that my kids can play in the pool. They had a great time. The pool was heated and very comfortable. Directly across the street from the hotel was not very appealing. I believe the buildings were small factory buildings. This was very minor though. There
- The entrance is 'grand' and welcoming with updated fixtures and furniture -bar was very nice looking -pool was a nice size - bedrooms were very updated and inviting -shower and tiles all new and 'clean' -lobby bathrooms very clean -staff VERY accomodating and pleasant! -Bar doesn't open until 5, had to order food from the 'outside' -the lower level (single digit rooms) aren't very sound proof. I was up all night with doors slamming and hearing various conversations from down the hall. I wonder if staying on the main level would have been less noisy
Unfortunately I would not know where to start. They say pictures are worth 1000 words and perhaps I should send some pictures. From dried blood, black mold, insects and stained headboards I would never recommend anyone stay here. The staff at the front counter was not only inconsiderate but claimed that I should have purchased "incidentals". Apparently at this hotel "incidentals" are defined as clean rooms. Needless to say my three business partners felt the same way and experienced more or less the same service and type of room. I can assure you as a company we will never stay at any Holiday Inn.
The things that we liked mostly were the accommodations and the staff there. The staff were very kind and helpful. The room and the bed were very confortable. And also Freeport was a very nice surprise, the city is very beautiful and the food there are great too.
The hotel was close to th concert venue we were going to. We paid $150 for a night and a few things were broken in the room. The light above the bed looked like it was about to fall and so did the shower head. We reported this to front desk. The room was outdated and could use a good scrub. It served its purpose though but I think we'll research a little more next time.
The hotel was very clean and comfortable and the staff were very helpful and friendly. They offered a bite to eat in the mornings (cereal, bagels, waffles, instant oatmeal), which I appreciated. The restaurant makes tasty fare. While I enjoyed my stay I found the hotel a bit pricey for what it has to offer.
space in the room, the king size bed, helpfull staff let people know, for any lengh of time, you need a car
View of harbor. WiFi connection too weak to reach room. Old decor.
I had the worst time at this location. Room smelled really musty. Bugs in the shower. Sheets really dirty, and when I went to the front desk to ask for fresh sheets & pillows, they did not have anything. Their hospitality of the staff was bad, when I expressed my dislikes not only did they not try to fix the problems they never even apologized. Please do not waste your money. Also the rooms are out of date and disgustingly small.
The guy at the desk was helpful, gave good tips for eating, taxis and entertainment in the surrounding areas. The hotel was also quiet. Only saw 2 staff my entire stay both were at the front desk. Glimpsed a housekeeper on check out. Did not feel the level of customer service that I think should come with a $150 per night hotel
I have no complaints about my stay at the Freeport Inn. The room was clean and more than sufficient for my buddy and I during our brief stay. N/A
It was right on the water. The staff was friendly and the rooms where clean enough. The breakfast could have been better. It got a little loud at night and there where a few weirdos on the premises.
was clean enough.. But barely... No bed bugs in our room was a plus Rooms look nothing like photos... Dirty carpets in rooms... Restaraunt wasnt even open... Place is kinda run down
Horrible service Place looked like a dump
Nothing I couldn't get there because of the weather. Flight was cancelled and they wouldn't do anything about my reservation. I will never stay in a Sheraton again.
Arrived late, around midnight. Check in was a breeze. The staff was nice and courteous. The room was spacious and clean, and the bed was very comfortable. N/A
The jacuzzi No untensils in the room
Not much the location and how the building looked from the outside as well as the fake pictures of the inside lured me in. The building was old and jaded the staff were nice but not that professional as one might expect at a hotel. The night staffs were especially rude. The bar was filthy upstairs I got sick twice after drinking there. The bar tender didn't even have a top on the martini shaker he was using a napkin on top of the shaker so unhygienic. The carpets were dirty in the bedroom, my chair was dirty. All the rooms need to be gutted and start over. I had a friend come to visit me during my stay she couldn't believe what dump the place was compared how it's portrayed online. I was miserable during my stay and so happy to leave that Hotel. I would never stay there again ever.
Loved the history, the full range of facilities (in door and outdoor pool, racquetball court, pool table - just to name a few), the friendly and helpful staff, and most especially the exquisite and quiet setting. It was a lovely, memorable Gold Coast experience.
Comfy bed, nice bathroom. Very long walk to room, with 2 short staircases; a real pain when carrying suitcases. Hallways a bit shabby, although repainting in process.
Location is the only thing which I liked. In future I will NOT stay in this hotel. Poor customer service. No room service after 10:30PM. Checking with one of the hotel manager about food availability, she gave me a wrong number and I woke up some poor guy asking for Pizza at 11 PM. Rooms are not luxury rooms but mediocre room with bathrooms that need renovation. Toilet flush was not working properly and you need to flush three times. Don't be fooled by thinking this is a luxury hotel.