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Great location Forgot to call ylus about the shuttle
Very clean Staff was very helpful Breakfast buffet was delicious Would highly recommend this hotel
Proximity to airport...able to get dinner(tho not very tasty) and a beer. Did not know that we needed to call for shuttle at airport so waited a long time...
The location was terrific and hotel staff very friendly. The room was designed and decorated from the late '90s. All the furniture was pushed to one side of the room, like they had been cleaning the carpets. For the exorbitant price, the hotel was lacking a lot.
They didn't offer free breakfast or coupons for the $13 'buffet'. Disappointed in paying over 150 bucks for a place and not given any sort of free breakfast.
Staff was very friendly. Nothing.
Clean and quiet Not what I expected at a Hilton Garden
Great value for the money, will book again with Hilton
Poolside filthy, s mych chlorine in water my eyes burned. Tub in room was dirty. HUGE light outside my window, very tough to sleep.
Most of the other hotels of the same caliber in the area were at least $100 per night before taxes were added which for budget conscious travelers is hard. So when I found this one for under $90 I was afraid that I would be disappointed but I was not. My room was very comfortable and quiet. Having a sitting area and basically a minibar area in the room was a nice touch. The location of the pool was basically in the lobby and you have to pass it to get to the elevators. So it is rather noisy/busy to get to the elevators but once you are passed it is fine.
Free breakfast was great. Very friendly staff.we We got a "king suite." Definitely didnt feel like one. Felt much smaller than the pictures. Very hard to get around the room especially with the pullout couch out.
It was weird
Nice, large banquet hall with overlooking rooms, but in need of cleaning and fine tuning. Location is on busy road with a 5 minute walk to some fast food chains and a couple full service restaurants. Room size average, but in need up updating. Room was mostly clean. Gift shop was outdated. Hotel has lots of potential, but surrounding businesses and environment hinder the atmosphere. Surrounding plaza is set up awkwardly and in need of attention to curb appeal.
Bed was comfortable Phone in room didn't work. Description of hotel said there was a "local" shuttle but it only went to airport and back. Very old and outdated hotel.
this hotel was much nicer inside the rooms than it was on the outside. It was kind of like the hotel that time forgot. It kind of made me feel like I was in that hotel from the shining. The rooms are clean though and the staff was very friendly.
Smelled awful, housecleaning had obviously not been to my room when I checked in, poor service
Quiet, comfortable, and convenient. Plush king size bed Staff could have directed me to park around back, steps from an elevator and the room. But instead they directed me to park out front, and schlep my bag quite a distance to the elevator and room.
My room was clean, quiet, and comfortable. I was on a business trip so I spent relatively little time in the room, but it was clean and the bed was comfy, which is really all I needed. There are nearby food options and easy access to I-77, which was a plus for me having a long class after driving for hours the first day of my stay. The only negative experience I had was the power going out the last night of my stay and the hotel being evacuated. However, that wasn't a fault of the hotel so I didn't factor it into my rating. They had a staff member escort me to my room to get my things and set me up at another nearby hotel. Minor inconvenience at best and I'm impressed that I didn't experience any unnecessary or prolonged delays getting it sorted.
Convenient location for a late flight arrival Main parking lot is small and the back, overflow lot was very dodgy. It was run down and next to the vacant portion of the building under renovation.
The staff was amazingly friendly and the room was gorgeous. There were plenty of towels and pillows the bed was perfect and the room was so clean. My boyfriend and I toured around and loved the decorations in the main conference part. I will defiantly come back if needed. Amazing price too! No issues with smoking!! Nothing
We were refugees from Hurricane Matthew from South Carolina. We were traveling with my 84 year old mother-in-law. We were grateful for finding a place to stay to watch and wait to see the results from the hurricane. The hotel is close to several restaurants which was convenient for the travel weary. We also had a couple of staff at the front desk, the afternoon/evening guys, who were really concerned about our needs and went above and beyond to make sure we were comfortable. We also encountered some staff that didn't care less about our needs. My husband takes injections weekly for his arthritis condition which requires refrigeration. We were giving a room with a refrigerator but we discovered that it didn't work. When we mentioned this, twice, to the front desk the day after our check in her response was "We can guarantee to get you another refrigerator. You don't seem happy so maybe you should just check out." Not the response we expected. Our room was also not cleaned, unless we ran down housekeeping, 3 or our 5 nights there. The bad out weighed the good so we won't be back.
How close it was to the airport Hotel room was falling apart and needs to be updated. Also it wasn't very clean
The day management team showed honest concern about my complaint and promised to credit me for stay. My son and I arrived early in the morning. The desk clerk was no where to be found for twenty plus minutes. The security guard and another hotel guest went looking for her. She finally showed up checked us into the worse room in the hotel. Sent us the wrong way to our room. There was hair in the bed and shower. Dust every and a towel wrapped around the smoke detector. No remote for the tv. I had to plug in the lamps. We slept in our clothes on top of the beds with towels covering us. The room was musty as if it had been closed off for month. Horribly disappointed. The Quality inspectors need to come. Pictures are deceiving on hotels.com.
I thought the hotel was very nice and modern and our room was clean. The room we stayed in did not have a mini-fridge or microwave. I brought milk with us for my toddler and I had to let it spoil overnight because there was no where to put it.
We stayed here because it was close to the airport and could leave our car plus have a shuttle take us to the airport and pick us back up. Clean room. Would stay again. Some of the parking area had an iron fence and part of the fence had been broken. we were concerned because we were leaving our car for several days. it needs to be fixed
The facilities were decent; room was clean; beds comfortable. TV worked. Staff was nice. Would consider staying again if the need arose. Very disappointed there was no refrigerator (of any size) in the room -- that seems almost standard in hotels nowadays. The breakfast was standard for continental, however, there was no regular coffee!! There continued to be no regular coffee during our entire time eating breakfast. Disappointed the outlets on the lamps did not work.
Quick airport shuttle pickup, within 10 minutes Quick easy checkin and out Nice continental breakfast Room smelled of smoke on arrival--not overwhelming but noticeable at first. Bathroom could use upgrading, but clean and functional.
Location and price were good. The sheets were clean and there were no bed bugs. Breakfast was standard fare. The shower curtain was dirty and the tub had light residue buildup. The staff was slow, unfriendly, and let the phone ring for several minutes while I was checking in. The hotel smelled of cigarette smoke and it was obvious the owners don't care to keep the place nice.
Staff was nice. Excellent location if you are looking for something close to the airport. Definitely consider this place if you are trying to save some bucks, not a bad price for what you get.
The staff was so friendly, even jumping my battery when my car died.
Staff was rude, toilet broken
My hotel room only contained a pull-out couch-- no bed! I was not aware that this was what I was renting when I reserved the room.
Got stranded at the airport and needed a place ro stay for a night. Booked a king bed and got two doubles beds. But this was partly our fault because we need to check in so early. The staff did everything they could for us. Within walking distance to some great food spots. price was high what felt like out dated accommodations. The restaurant was way too expensive. Don't ask the cleaning staff anything... they won't understand you. Pool was ok. Gym was small.
It was walking distance from my daughter Extremely loud housekeeping in the halls by 9:00am. Had difficulty getting them to clean our room.
Proximity to downtown and event venues; price; beds were comfortable; rooms were clean; front office staff were friendly and efficient; parking was easy; great environment overall housekeeping didn't clean room until after 4pm and never left enough towels for our family of 4; door latch did not work properly
The cleaning staff was extremely loud in the morning. The walls were also paper thin and could hear other people's conversations almost word for word.
Very clean, friendly staff, a neat bar area when you walk in that surprised me. Overall, it was a great stay!
I had to travel due to a death in the family. Hotel was clean and fine. The only two issues were one key never worked and even though we were given a WiFi password, but there were no secure options. It was only unsecured. Due to the unexpected nature of why we had to travel I had to do a couple of things for work, but our computers require a secure connection to log on so I had to do my work at my family's home.
Staff Dirty hotel
Room was Pleasant and accommodating. In a good location. I did enjoy the stay. Appreciate it again thank you
We had arrived to find out they sold our 2 bed for 1 king, this was not going to work and the manager understood why and she was able to fix their problem in less than 30 mins. Her name was Carolyn and she is a fine manager.
The hotel is modern and clean. The hospitality of the staff was great. The room was beautiful and very comfortable. Though the breakfast is not free, it is really good: sausage, bacon, eggs, grits, fried potatoes, fruit, yogurt, assorted breads and cereals. I highly recommend this hotel for anyone who will be in East Charlotte and/or near the University of North Carolina, Charlotte campus. No complaints!
When I made the online reservation I gave the wrong date. When we arrived at the hotel they were able to transfer the reservation seamlessly. Much appreciated their helpful attitude!
We stayed for two nights with 4 adults and one young child. While we were there to be out and about we didn't spend much time at the hotel. The staff was the best hotel staff I had met and I have stayed in hotels all over the east coast. The rooms were clean and comfortable. Pool was great, the bar area was inviting. It was in a great location not in the middle of everything but just off to the side. I wish they had a complimentary breakfast instead of the buffet you could pay to eat. We choose to go out and eat and there didn't seem to be too many options fir breakfast. Im sure the breakfast at the hotel was good I just think there should be a complimentary option as well. Also who pays $4 for a bottle of water? The convenient store was a little high priced. $4 for a bottle of smart water you can buy a case of the same water for ten bucks 10 mins down the road.
The staff was very professional and prompt. When I reques towels, they were there in less than 10 minutes. The rooms were nicely decorated and comfortable.
Briana checked us in and we had a short and pleasant conversation. My husband and I were traveling with our dog back to Virginia after our wedding in Florida. A little after we checked in, Briana came to our door with treats and a nice note congratulating us on our marriage, as well as treats for our dog! I have never stayed at a place that had that pleasant of customer service. In addition, the room was clean and cozy and the continental breakfast had so many options. I love Drury and will definitely stay there in the future!
Staff was very friendly and accommodating.
The room smelled clean and fresh. The bed linens were soft and mattress was super comfortable. Great customer service. Large breakfast buffet.
We really enjoyed the free hot breakfast and clean room and bath.
the staff were very nice, and the breakfast was awesome! none
Pros: Appreciated cleanliness and the beds were comfotable Cons: Either insulate walls or make elevator bell quiter. We were woken up several times in the night.
The hotel advertise pet friendly what is false. Eventhough we let them know we had our boxer with us after half way through our stay they called me to the office and charged me an extra $25.00 per night for the dog. The most ever. We visit Matthews 2-3 times a year and will never use that hotel and will suggest to all of my family not to. The hotel staff was too rude and on that particular trip we paid the same amount for much better and cleaner hotels.
Stayed at this hotel for three days and everything was great. The rooms are clean and have a microwave and refrigerator. The air conditioner/heating unit works well and is quiet. Most important is staff member is excellent, and does everything possible to make the stay comfortable. we would stay again
very good hotel, nice room and new carpets best for the price. friendly employee, good service. i would stay here again and again. every thing is so convinent and near by.
Beds were very comfortable. Staff helped solve initial evening's concerns. I'm planning on staying there again this month.
The hotel was dirty and the staff was very rude and discourteous. According to directions we had to enter from the rear but there was a gate blocking the rear. On this particular trip we stayed in 8 different hotels, which cost close to the same, and this hotel was by far the worst. We visit Matthews 2-3 times a year and my family visits in between our time because my son lives in Indian Trail, which is convenient, but we will never use that hotel again.
We were very pleased with the room. It was very clean and the bed was comfortable. The front desk and maid service were very friendly, which is hard to find these days. The value and comfort are outstanding
Our recent stay at the Econo Lodge Inn & Suites at Matthews was very pleasent. The staff was helpful and the place was very clean inside and out! There was no noise at all from any other guest and it was a very restful stay for us. thanx so much for all that you do and we will be visiting again in the future and I am telling everyone we know about the wonderful stay we had. Nice place at very cheap price in area. thanx again and keep up the great work
The staff here is great. They always try to accommodate my requests. The only issue I had this time was that the bedspread had some burn holes in it, and I thought it would have been noticed by the staff and replaced. Otherwise, the room was clean, plenty of towels, and a couch to boot!
The hotel is old and outdated. Continental breakfast consisted of Fruit Loops & powdered sugar mini-donuts in the original supermarket packaging. My room had a shower/tub that drained slowly. The sink drain appeared to be clogged, but I determined after crawling under the sink that the drain stopper reach rod was the wrong length. The drain stopper would not lift up enough for the sink to drain. I consider this problem to be unacceptable since the housekeeping staff had to be aware of the problem. The sink could not be cleaned without identifying this issue. I disconnected the rod and manually lifted the stopper.\n\nI arrived at 2:00 AM and departed at 8:30 AM. Late arrival was due to a flight delay and I did not want the hassle of dealing with the staff and switching rooms that late. The location is off the highway behind a bar and grill. The potetnail for drunk patrons of the bar to damage or break-in to a vehicle is high in my opinion.
Bad area and unsafe-behind a night club and DIRTY. Do not try to save money by staying here. We left at 3am to find a new hotel and had to then pay for two hotels for 3 days.
The room was filthy, the sheets were horrible, the bed smelled and I could write in the filth on the back of the door. Left after 10 minutes of walking in. Refused to refund money. Go anywhere just stay away from this place. If you do stay here.....make sure your shots are up to date!!!!
very nice hotel . rooms are excellent. great location you can find everything nearby. staff are very freindly. i recomend this place to stay.
Comfy beds, clean, modern Breakfast wasn't free
Traveling with small children can be stressful; however, our stay at Courtyard Marriott made it exquisite. The room had a sofa bed, in addition to the king bed, which came in handy for my small children. The bed was extremely comfortable & the room was exceptionally clean. Only con was the room didn't have a microwave. A pro was the hotel is only 15 min away from Carowinds. Overall, satisfactory experience at this hotel. No microwave.
Beds were so comfortable Wasn't given a bistro menu
The hotel staff were courteous. Easy check-in and checkout. Property was clean and appeared to be well-maintained. Bed and furniture were comfortable and in excellent condition. Room rate was reasonable compared with other hotels nearby. Hotel did not have a complimentary breakfast.
Great customer Service Liked everything
Great staff. Comfy beds.
Should have a microwave in the room
would be nice to refresh the rooms. The restaurant was very poor quality of food, even worse than a Shoney's
The room we stayed in was clean, contemporary, and comfortable. The staff was great and the breakfast was delicious! Highly recommend the breakfast add on to your room. I asked if we could check out a bit later than 12 and was denied.
Hotel is under renovation. I arose early to catch a plane and found there was no hot water for my shower. Also, the coffee pot in the room had not been properly cleaned.
Comfy beds, spacious room, very clean, close to airport and the shuttle was great. Food at the store downstairs was really overpriced (I know all hotels are), out of coffee in the morning when we went to leave
Convieience of location close to highways. Had the room by the first floor elevator. Most hotels will double insulate these rooms to insure quiet. This hotel did not and unfortunately for us a group of college kids celebrating a game win were also in the hotel and were up and down the elevator partying all night long. This should not be tolerated and said trouble makers should be removed.
Clean room Competent, friendly staff My stay was for only one night, and it went better than expected. All the staff were incredibly professional & friendly, including the Bistro staff. The elevator near the back parking lot of the hotel seemed a bit musty.
conveneient location next to south Parl Mall. Great spacious 2bed suite and great value hotel is getting a little old and not the high of luxury
The hotel is located in a very prestigious area and close to outstanding shopping mall. Parking availability
The hole staff was really nice.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Very modern style makes it feel luxurious. The room was fairly small
It was clean and the location was good The rooms are too small for my taste.
The bed. Had to go downstairs to warm up food. Also was not told by staff that they was going to take $50 from my card. Also when I asked was it going to be put back on my card it was told to me upon checkout. It clearly was not. Also it said heated pool. Was not
Modern, clean, excellent value No
Modern, inviting and friendly staff Our room had issues with the ceiling being patched. A bit tacky
Retro Bed was awful!
Quiet location but still very accessible to shopping and dining. Comfy beds, nice staff. Indoor pool. Carpets could be cleaner. Breakfast not included. No microwave in room.!
I liked the location. No
Hotel was very nice, centrally located with lots of restaurants & shops within walking distance. Room was clean, bed was very comfortable. Will stay here again, if ever in this area again.
Good location relative to Carowinds Room/bathroom was a bit small. Bathroom door opened outward and blocked the entrance door.
Location is great The doors room key doesn't work for a lot of rooms. They said that it was an ongoing issue. So everytime my wife and I left the room we had to wait 15 to 20 mins for the front desk person to come open it. Then their was only 1 of them and they had to do check ins at the same time. All together we wasted about 3 maybe even 4 hrs of our stay waiting to get in the room we paid for. We ask two days for a manager and they always said he wasn't on site. Then the front desk ppl caught attitudes because they had to walk us up to our rooms a lot. They could have said they had issues with their doors and I would have went across the street to the other hotel.
Friendly and helpful staff. Large clean rooms at affordable price. Limited vending options and restaurants
The kitchen to cook Housekeeping was very late most days
The hotel staff was very friendly, the hotel is clean. It's it located about 15-20 minutes from downtown and right off of the highway. Breakfast was delicious
They actually clean the comforters and the free breakfast is nice There was nothing i didnt like
The staff was very attentive, helpful and nice. Beds were really comfortable. Refrigerator in room with nice sitting space and kitchenette. I didn't like that the sink was separate from the toilet and shower. It was located in the main room space. I like bathrooms to be completely closed off with sink included for privacy. Seemed a bit outdated.
We were across the street from our purpose of visit and also close enough for other amenities! This was a perfect location
There's a minimum age requirement of 21 to be able to stay here. Don't get me wrong everyone's got their own set of rules and such, I just would have greatly appreciated knowing this before I made the drive up there in advance or made the reservations.