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We like the attentive staff, comfortable bed, cleanliness and the big plus is that we can bring our family dog with us. There is no pet hair or smell that would indicate a pet had ever stayed in the room. Breakfast was a little disappointing this time. The selection was biscuit, gravy and kelbase. Not my first choice. But there were other choices such as yogurt fruit and make-your-own waffles. Not a deal breaker.
They are doing construction throughout the entire hotel. The carpet in the room was beyond disgusting. It was so dirty our feet were black if we walked on it without shoes. The 3rd floor lobby smelled like mold and mildew.
Location to shopping and Family Hotel itself was great. OTHER guest should be mindful of others that are staying in hotel. Friday night was great BUT Saturday night the people above us had kids who ran across the floor all night. I should have called front desk my wife was very UPSET
Location Was not advised that hotel was being remodeled and that the wi fi was intermittent
The location was great. Good room size and everything you needed was there, like fridge, microwave, coffee-maker, hair dryer, etc. Beds were comfy. Could have been cleaner. There was some sort of black grit on the bathroom counter that I wiped off with a Clorox wipe. That made me question the rest of the room. There were stains on the carpet. Wi-fi didn't work in room. Outdoor pool wasn't open yet.
My room wasn't cleaned at all while I was there. And when we couldn't login to wifi or detect it all we were told 'Oh, well we have it down here', 'Come login down here and bring it upstairs' as if it was something you can physically hold. And then sorry
Staff was very friendly. They were accommodating. The first room they put me in had an A/C that did not work. The front staff was nice enough to put me in a new room.
Staff seemed exceptionally pleasant and helpful.
Clean, comfortable hotel with friendly staff, good free breakfast. Short drive to downtown Richmond. Shopping and restaurants nearby.
Very nice staff. Great breakfast Did not know hotel was in remodel stage. Will be very nice when finished
Location Cleanliness, humidity in room, lack of attention from housekeeping staff
Nice breakfast. Checked into room on 5th floor. Clerk had not activated card keys. Went back down to get them activated, Then discovered room had not been cleaned, unmade bed and towels on floor. Went back to get another room. strong smell of paint and new carpet.
We were able to meet with family in the evening to have coffee and cookies Threre was not any shower caps
Extremely professional and welcoming staff Really nothing
Check in fast Common areas shabby and not comfortable, lady's room not clean
Beware of Parking. Was charged $27 for parking. You can park on the street for free
The location was amazing. The ice machine on our floor didn't work, but it did on others.
Nothing this time. Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.
Desk staff were very friendly. View from upper floors is nice.
Good position Found the room tatty, black wallpaper under sink, hairdryer fallen off wall, whole place needed up dating
I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip. The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.
Staff very friendly and helpful. Great shuttle service around town so I did not have to worry about parking while on a tight schedule.
The pool! Our kids really enjoyed it.
Nice room, great price , good location. Staff is great.
Pool was closed
It was beautiful.
Friendly staff. Location. Below parking. Starbucks. Rooms. TV size. Rooms!
The staff was friendly and professional. The rooms spacious. The beds were to die for! By far the best rest I've had in some time. I would definitely return when in Richmond again.
Staff was friendly and helpful, room was clean and quiet. Lighting in the room was not bright enough; at least one mirror should be available in the room, outside of the bathroom; headboard was not attached firmly so it banged against the wall with any movement(had to wedge a towel between it and the wall).
The staff was extremely helpful and willing to support with all our needs! Great location in downtown Richmond. Walking distance to great resturants and bars.
Alfreda and Lilly were absolutely wonderful at the front desk!
Quaint and location was great! Staff was fantastic! Every one of them during our stay-- from the valet to housekeeping. The noise from the street and the bed mattress seems to be old.
Room / Hotel staff overall was clean and hospitable I didn't like the fact that we were stuck in a room in the back facing a wall. I will probably go back to the Omni or try the Renaissance Hotel next time in Richmond. At least there you're not looking at brick walls. I parked on the street couple blocks up due to over priced valet......it simply isn't needed with the parking garages around.
Clean. Great location! Comfortable bed. Broken coffee maker. No biggie, Starbucks is across the street.
Location was great. Staff was responsive to an issue we had. Beautiful lobby and restaurant. Room just the right size unlike other boutique hotels. Parking is too expensive. Housekeeping was a little too anxious to clean the room.
Elegant clubby atmosphere. Well appointed room and comfy bed. Plumbing made noise during the night.
The hotel was nicely maintained and clean with very nice rooms. The location was great and walkable to many restaurants and shops. I was disappointed when they confirmed my request for a small refrigerator via text message but once I got there couldn't find it in my room. I called the front text who notified me that there are no rooms with refrigerators but they could refrigerate things for me for 31$/day. NO thanks because I was also surprised by the 21$/day for parking.
-Great location -Beautiful hotel -Very friendly and helpful staff -Pizza deliveries right to room door -Menu was not as expanded as I thought it would be -Reserved room w/ balcony. To our major disappointment, our balcony had a 5 1/2 foot wall that was not noted in advertisement - major let down.
Had what we needed to rest for the night and the staff at the front desk were extremely helpful and friendly Could not take advantage of the breakfast because we had to leave so early
A pleasant experience. Will definitely return on return trip.
The room was ok, breakfast was nice. We booked this before going on a road trip because of its proximity to I-95 and because they were listed as Pet Friendly. When we got there we were told that there would be an additional fee of $50 and that they were no longer pet friendly.
Descent hotel for reasonable rate The fact that they advertise breakfast included, but it's only for 1 day of your entire stay
Price. Twenty dollar voucher for breakfast in attached restaurant. Bed was comfortable. Air conditioning did not work correctly. Numerous stains on the carpet and table top. Wall protector for door handle was smashed into wall and broken.
The warm, friendly staff made the experience for us. Accommodating and genuine! The breakfast value and selection was terrific. We liked how easy it was to hop off and on 95. The room was older, spring mattress was stiff, no remote control and the TV didn't work.
Staff was super friendly, and the bed was great after the our drive.
Jefferson staff was excellent, very friendly and helpful!
Staff was accommodating, put the flower in the room I asked for. Upgraded us to a better room after checking in, was attentive with needs for ice and deliveries Pool wasn't open, it was easy to get lost and enter the construction areas of the hotel. We couldn't get into teatime which was frustrating
Easy check-in, adjustable beds, free coffee, close to the Richmond Coliseum, free shuttle Valet took way too long--both days seemed to lack enough employees. We had to wait in a long line for 20+ minutes during both check-in and check-out.
The location to downtown Richmond is excellent with many restaurants nearby. Wish there was a schuttle to the airport which is only 15 minutes away.
Friendly atmosphere The price
parking is not included, valet parking rated @ $ 23 per day. For those on personal trips: Across the street, public parking is available at $8-$18 per day, depends on timing.
We stayed only 1 night downtown.....but it was wonderful. Valet parking was quick and courteous. Front desk employees were friendly and helpful. The shuttle service was a wonderful bonus since there is so much to do in Richmond. The room was clean and tastefully decorated and the bar and restaurant were also wonderful , clean, and the staff courteous. Would definitely stay again.
clean and nice the heater made way to much noise. hard to sleep.
beeing very close to vcu being in the downtown
Enjoyed that the building was a urban refurbish. Every staff person went beyond what I expected regarding service. Our room was made available early in the day to meet our schedule. Very prompt transportation service. Would have been nice to have a more upscale restaurant in the hotel, but the large bar area and regar dining area were great for breakfast, lunch and snacks.
The carriage house rooms that are disconnected from main Inn is where I stayed and it was lovely. The room was clean, the bathroom newly remodeled, the Queen bed soft and inviting. I had to leave before the included breakfast but I liked everything I saw. The area was near downtown but still a bit sketchy. I started walking to find a cafe or restaurant but then thought better of and turned around. The parking was valet for an extra $12 or street parking but if you parked on the street (if you found any) you would get towed if you didn't move by 7am or 8am.
location price, old.
The decor and facilities were charming and attractive. The staff was friendly and attentive. Breakfast options were good. The only downside was parking, which was basically impossible to find without paying for valet parking.
Location made it easy to walk to nearby attractions, restaurants and bars. Old town feel and culturally diverse area. Felt safe with strong police presence. Not a downside really, but no easy way to carry luggage to room. Uneven walks and paths for us that like our rolling luggage. You get what expect from a hotel built in the 1800's. Neat place. Rooms are dingy.
Close to many Civil War Museums. Edgar Allen Poe lived across the street. Was a frequent visitor. Breakfast area was unattended. Trash piled up in can. However, I would stay again and recommend to others.
Price, and location specific to event I was attending. Very inflexible and relatively early check out time 11am only negative but well offset by price and location.
It was comfortable . the staff was super & pleasant enjoyed my stay No place to park
Never disappoints with convenience, location, charm. Had a different room this time, garden suite, and liked it. Spacious room, very comfortable bed, no noise issues. Lighting in the bathroom was a bit dim, but otherwise great.
Wonderful venue. Very historic. Staff was very helpful checking our luggage for the day. No self parking
Room was excellent but had no mini fridge. Only window in the room was painted shut.
In room refrigerator made an awful noise, had to unplug
We were originally placed in a ground floor room (after requesting a room on a higher floor), which was dark and had a window into the hallway corridor. It felt as if you were in a dungeon. After our first night (of a two night stay) we discovered two bedbugs in our bed. We immediately notified the front desk which kindly agreed to change our room. Although the second room we were placed in was much nicer and on the top floor of the hotel, our stay was less than comfortable given the fact that it was difficult to sleep when imagining bedbugs crawling in bed with you. The hotel staff did not offer to compensate us in anyway for our troubles other than a gift mug. Although the hotel was booked for the weekend and we had heard good things about it, I would strongly recommended finding somewhere else to stay if visiting Richmond.
Non-smoking room smelled like imbedded smoke. The air quality in the room was terrible. Felt like a dirty motel. Will not stay again.
Large bed -condom wrapper on hotel room floor behind night stand -ice cream left in freezer by previous occupant and not cleaned out -opened beer left in fridge by previous occupant and not cleaned out (Have pictures of)
The staff at the front desk! Check in time is 3:00 but they happily accommodated my wife and I with a room at 1:30. They didn't have to do that. It made the entire stay that much more enjoyable because of it. We needed to check in and get changed for a 2:30 engagement. Your hospitality just set the mood for the whole weekend! Thanks! Can't say I had any complaints.
Experienced female traveler. This hotel creeped me out despite the 3 star rating. I arrived after dark (5:30pm in Jan). It's in a neighborhood I wouldn't feel safe walking alone in. The up lights on the building are purple and the parking structure isn't lit. The exterior doors do not require a key card to enter. The room was clean but run down. Door frames detached from the wall, touch up paint not in the same sheen, shower fixtures loose and leaking.
spacious room with fridge , and microwave.
The location and air conditioning The hallways where hot. But it was over 100 degrees when I stayed there. Elevator was hard to work.
Breakfast was included at this Clarion. Room was large and didn't feel cramped. There was a sofa. Front desk staff were pleasant and helpful. Fitness room was adequate. Location was convenient. Bathroom light and fan were one switch. Couldn't just turn on the light alone. Fan was loud. First morning, housekeeping didn't come. I had difficulty with the WiFi at times.
Choose hotel because of it's close proximity to downtown Richmond Check in was great I believe his name was Edward very friendly. It is a hotel, but I was given a room on the first floor which was the feel of a motel I did not like that at all very noisy. I just didn't get a comfortable feeling. The room itself was ok at best felt shabby stained carpet, stained chair bathtub drain wouldn't stay open. I suggest paying extra for a nicer hotel or paying less for a motel because that what it feels like no different. I paid $90 for which I could of paid $50. for a motel. Hotel is close to downtown but not close to anything would not stay here again.
Location Bathroom was a bit run down & dirty
It was cleanish. The linens were clean and the room was very large. I also had a balcony overlooking the pool. There was something that looked like a smear on the wall from someone smashing a mosquito. It was right behind a hanging towel so you know whoever cleaned the room saw it and was like, meh. There was a lot of wind that night and I could hear it howling all night! The door to the balcony was not completely sealed which is probably why I could hear the noise. If I were trying to sleep in the next morning and kids were at that pool, I probably would have heard all of that too!
Nothing. Run down, seemed like a transient housing facility. The ad on Kayak was completely opposite of what is there. Definitely not worth the $100.
Almost everything.. I asked for a copy of my billing and was told that I had made the booking online so no copy.I was reading the information in my room and it mentioned the possibility of having swim wear available when I asked at the desk the girl was lost or should I say clueless as to what I was talking about.
Everything was great! I could here the guest using the restroom upstairs.
Close to meeting location. Construction in area...noisy
It was clean overall and the room was spacious. Good location. The radiator was very loud and seemed to come on about every 20 min. My mom said the same thing about her room (before I even mentioned it). Also the wifi signal in our room was weak and often I had trouble staying connected.
Clean and comfortable! Nothing smelled or looked dirty. The free breakfast included eggs, bacon and waffles, which was unexpectedly nice. Wish the blackout curtains could pull shut, but only the sheer curtains went all the way across the window. We had an infant, so extra darkness would have been nice.
Great location, clean, higher end finishings, friendly staff. Breakfast left a lot to be desired.
Guarenteed stay - no need call if you're checking in late, black out curtains, hot breakfast included until 10 a.m. with a great pastry/waffle & beverage selection. ADA compliant bathroom door swung in crowding what would have been an otherwise large bathroom, the eggs were bland & there was no hot sauce or cheese to make them more palatable, the bacon was oddly excessively smoke flavored.
Very quiet A lot close by
The Westin is nice, clean and I like the location. A bit pricey for what we got. Staff was super nice. Our room was directly under the Executive Club and noisy as hell. We were kept awake too late and awoken before 6am the next day. Ugh.
My stay was very relaxing and comfortable. My toilet would not flush completely. I made the hotel aware at check- out and they just apologized. Ly
The Hotel was clean, the staff friendly. Nice workout room and pool. The hotel was great. Booking.com/ Price line, not so great. I made a registration through them and it was obviously acknowledged hence the questionnaire I am filling out. They did not however send a conformation email and when I arrived at the Hotel they had no record of my booking. Fortunately they had a room available and were very accommodating.
We stayat the Richmond Westin a few times a year. Always great staff, always comfortable beds, always super clean and welcoming. Great food...love the starbucks coffee in the lobby . Just a perfect Westin!
Room- clean, very comfortable, nice bathroom Staff- professional, efficient, very nice Amenities- free parking, free wi-fi, executive club lounge with continental breakfast and complimentary drinks/snacks throughout day Location- area around hotel isn't bad, just a bit far from downtown Richmond
Mariah at the front desk was an absolute doll! She was kind and friendly. She remembered us days after check in and asked us if we needed anything. Thank you Mariah! N/A
Very spacious roomy area. Had a mini fridge and microwave and the beds were comfortable. Nothing
The staff. Bathrooms had no towel racks.
Excellent airport location and friendly staff. Hot breakfast, comfy & spacious rooms, nothing but good things to say! The shuttle drivers were wonderful, the front desk staff was helpful and kind.
Breakfast yogurt bar was exceptional (fresh fruit, granola, coconut, etc). It was awesome! Bed was sooooooo comfortable and price was good. Awesome location and friendly staff. No complaints. Room was spotless and in wonderful condition. I did't get to use the outdoor pool while I was there.
The most important thing is that MY WIFE LIKED IT. Very nice and clean room. Nothing smelled funny like other hole-in -the-wall places. She would let me take her there again. It was very close to the airport with shuttle service and there are a lot of restaurants and shopping nearby. For 74 bucks i'd go back again anytime.
Friendly staff, location Room reeking of smoke and mold, dirty carpets, uncomfortable bed, dirty furniture.
I stay in this hotel when I have a very early morning flight (I live an hour from Richmond). The hotel is older, but well maintained and updated. The room has a refrigerator and plenty of outlets for laptops and phones. There is an exercise room and the breakfast layout was extensive. Staff are friendly and efficient.
Employees were friendly and very helpful. Room was clean and nice. Location was good for us. Hotel was quiet. Room was a bit small. For 2 people was fine.For 4 may be a little cramped.
Convenience of location. Hotel staff was friendly The fire alarm went off on Saturday morning for like 20 mins. The bed sheets had stains. The room was not vaccummed throughly.
Staff was excellent The elevator didn't work,the toilet paper holder was falling off and the shower rod was loose and hanging down so the shower curtain would not stay shut. Wi-Fi was slow and the TV was not HD
Not a lot of people in the hotel No one was working the front desk when we got there. Had to wait 10 minutes before someone showed up. Hallways smelled bad.
The pleasant experience with check-in. Too many children running loose in the halls and in the morning breakfast.
Front desk and staff were very friendly. The rooms and beds were clean and comfortable. Complimentary breakfast was standard and exactly what you would expect. Hotel had a great location for the price. Great price for business or value travel. The room was still undergoing cleaning upon check in so I'm not sure if they paid attention to their own schedule or not. It made rather inconvenient to move stuff back into the car and then back into the room 10 mins later. Just to find the floor wet from the steam cleaner. It would have been much easier if they had cleaned the room prior to our check in time.
Clean and felt like home
I liked everything. Everyone was so friendly and professional and the room was clean and the whole hotel was very nice. Nothing, I loved everything!
I was most impressed with the cleanliness of my room and bathroom. It is so nice to arrive to a clean room after a long day of travel. The room was also spacious. It is also nice to have a complimentary breakfast, although the quality of the food was not impressive to me.
Nothing I checked in, saw the room, laughed, and left. Reception would not return money. Fought the charge with credit card company. Stay away.
Location was very convenient to dining in Short Pump.
Everything is great.i never left the hotel and was very happy the entire time. Only thing missing were the luxury robes. I like to sit around and pretend that i am VERY wealthy