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Friendly staff, lovely old world hotel that could be a little better with not much effort I did not like the lack of a quiet lounge for refreshments and a quiet chat. The Goring in London sets the standard.
The Windsor is an old word, luxury hotel which always impresses me. There was nothing I can suggested.
the grandness of the old hotel the staff were detached from thier customers
Location We stayed 2 nights for our 10th wedding anniversary and were extremely disappointed with the quality of the room
The Windsor was convenient to the functions we had to attend. It was old style, and friendly..
The staff were helpful & friendly & we had a pleasant stay. The room was a little small & the view we had wasn't that good. Hotel didnt have my booking details/confirmation but quickly got this sorted.
Great hotel. Within walking distance from most major CBD tourist attractions, and right next to a circle tram stop. Very clean and spacious rooms.
I chose the hotel for it's proximity to the event I was attending, the staff were very helpful. Although it has old world charm, I think it needs some renovation.
it is getting a bit tired in terms of decor
The proximity to the Princess theartre and the top end of the city, it's opulence and it's international reputation.
Location is amazing for everything, shoping, sightseeing and restaurants. Just the architecture of the hotel needs to be seen, it is amazing and we cant wait to stay again
Excellent service from the staff who very helpful to our enquiries, especially organising a hire car for us, and forwarding some articles that were left in the room. We found our stay most satisfatory.
service and suite layout
Getting away from home, shopping shopping and shopping weekend ended, time to go back to work :(
great location Only 1 lift working for the whole 3 days
The respect shown by staff including housekeeping staff especially in relation to entry of apartment. The comfort was pleasing and our questions in relation to locations were accurately and happily passed on. The disappointment if any was our choice of room service meals.
Location was good although not absolutely central. Large variety of restaurants close to hand - Asian, Indian, Greek, etc. Hotel is marketed as top of the range 5 star but its standard/quality does not reflect this rating. Too many things not up to scratch. Very disappointing.
I like area of CBD, always clean, comfortable and good value for money, i received a wakeup call at 6.30am which I did not request
Everything is awesome at this Hotel. The elevator is very romantic, the rooms are out of this World. Is a very good place to have fun. It is just at heart of Downtown Melbourne.......
I was upgraded which was fantastic!
Perfect choice to stay while attending the theatre followed by shopping the next day
I loved how friendly the staff were, and that they were more then happy to help you I was disappointed that there wasn't any decent foxtel channels.
Great location with all modern facilities, including electronic security pass. Limited parking, however book it early and there is no problem.
The location is central to everything in Melbourne Could have more comfortable pillows
Great location. Good facilities. Compact and clean. We were charged $25 per night to have twin beds in one room. There was never any mention that a fee would be charged for this simple request. I had previously emailed their reservations department and I was not advised of these charged. The fees were wiped when we complained at check-out. Price was very high - $1450 for 3 nights - 2 bedroom apartment during the Australian Open. Premium price paid for a small apartment.
It was clean, modern, large rooms, kitchen facilities and very helpful staff,
spotless,close to all the shops in the city It was all good
The room was lovely. Spacious and clean. Great shower. Good to have the option of cooking if you wanted to. Very peaceful and relaxing environment with professional, friendly staff. Fabulous location. No room service.
I loved my stay at Citadines. The hotel room was perfect, it wasn't cluttered, and was simple but the technology was great.My favourite part was the location - central to shopping, restaurants, tram stops. It was perfect. I would definately stay there again, and would definitely recommend to friends Maybe access to a DVD player would be good
Muy amplia la habitacion, bien la decoracion, la ubicacion muy centrica, muy amables las personas de recepcion.... en fin... muy buen hotel!!! La regadera... a los 4 minutos de estarte banando, se salia el agua hacia todo el bano.
Location and comfort of room
The club lounge
Location I didn't like the fact that they had no record of my booking, even after I gave them the booking reference. I had to print out a copy of your email before they would believe me. Either you or the hotel stuffed up. I was told there were no rooms but they then found one upon presentation of the printout. the room was obviously one they don't usually reserve for full paying guests.
very friendly, obliging staff I am a smoker. The GH should find a way to accomodate guests who smoke within the hotel.
The new rooms were very comfortable..great views Even tho we have stayed there before they put us in an old room ..we asked to be changed...they recovered well
a good place to stay when you want to visit melbourne downtown, valet parking service is good. All Astralian hotels have a very high charge on network connection and unreasonable on the charge model, A$0.55 per min, upto A$29 per day, the charge is over 10% of room rent. also, the parking charge is A$35 per day, over another 15%.
çity location and the view of the city yes the lack of tea coffee in the room, extra blankets ordered were old and torn, not enough room service and room was small and needs redoing.
The club room was excelent just need a sellection of hot breakfast in the morning,and more sellection of beverage, but everything was good. sellection or type of pillow in hte room.
The decor of the hotel was amazing and there was a definite wow factor when you arrived in the big ornate lobby with high ceilings. The central atrium was also a spectacular feature. Although the hotel may be at the 'Parisien' end of the Collins Street and it may be owned by a French group, the 'bonjour' greeting from staff was a little contrived if not pretentious.
Excellent service from staff. We stayed in a club level room that provided a quality breakfast, sandwich lunch, afternoon tea then canapes and drinks for a pre dinner. The staff were very keen to assist in any requests
Great location, near to the main shopping areas, Great food Hall and shopping under the actual Hotel complex, Fantastic view from our 45th floor room.
Ideal location Large and impersonal hotel
Was set for a pickup at hotel from tour company and when they were not there concierge took charge of situation by locating and calling all 3 direct numbers available until he got ahold of someone. Timing was critical as missing a tour has its own bucket of problems because of his urgency response the tour was located and all proper arrangements were honored. He was solid. Excellent location views breakfast Wifi did not work in room. Acoustics from outside in. Mattress was uneven in firmness.
Good location, beautiful city views, romantic environment and nice staffs.
Paying $75 for a small bottle of australian champagne
Cleanliness, staff attitude
the excellent service and the central location
I liked the convenience to restaraunts and Rod Laver Arena.Enjoyed the view from the room and chocolates for our anniversary.
The bed was amazing, the views spectacular, staff were very polite and very helpful. A little bit of sand in my mushrooms at breakfast time and the bathroom does not have an exhaust fan but other than that everything was perfect!
The friendly & professional staff, always willing to help & answer any questions. The room & gym facilities were fantastic, the views were amazing! The hotels location was close to the major shops and transport. I would highly recommend the hotel and look forward to staying there again when I return to Melbourne in the future! Found the the air cond could have been cooler. Only felt the coolness when seated close to the windows, not whilst in bed or any other part of the room. However it we did not bring this to the hotels attention.
Beatiful surroundings, great staff, :)
great helpful staff and handy location. the rooms were fabulous and if we weren't in transit we would well recommend as a romantic getaway!!
The layout of the hotel and the design of the rooms are both very attractive. The room was clean and comfortable and the staff pleasant. The meal we ate in the restaurant was adequate but not up to the very high standards of all the other restaurants we ate in during our time in Australia. The Internet access is also a ridiculously expensive, but this is standard for this type of hotel.
Spa / Pool / Relaxation facilities. Room appointments. The main restaurant, Radii, was closed thus spoiling a planned 40th anniversary in-house. Apart from that disapointment, the hotel was fine.
I really did enjoy its general atmosphere Lol I did not like the pricing on there room service
Room was excellant, bed and pillows very comfortable, bathroom a delight Not applicable
It was convenient for shopping and the MCG The breakfast room is not as good as the larger room it used to be in and the breakfast offerings could have been better.
The marble bathroom, spa and lovely decor. The holes in the sheets!
We liked that on arrival we were greeted by friendly people, the moment we got out of the car all our needs were met and out expectations exceeded. We had intended to eat out, but when we saw the menu we stayed in and had great food, wine and beer. All the facilities were first class, and even the amusing note on the TV made us feel as though we were in a family run hotel.We liked our stay very much.
The cleanliness and size of the room was lovely, the food was very enjoyable. Nice and close to all that Melbourne has to offer. I'm contacting the Marriott directly about these issues, which I am sure are isolated incidences.
The efficiency and courtesy of the staff and the attention to detail!
Location is good. There was no liners in the bins located in the rooms and the small milk containers were out of date.
Very comfortable. Extremely polite. Will go back. The room service was not very good. Breakfast was overcooked, desert was not available.
Nothing!!!! Was completely ruined by poor std of our room. Was overpriced & facilities was not.. Not clean!!! Dirty jacuzzi, unironed towels.. Dead plant in the bathroom & fruit was all shrivelled & old Very very disappointed..... Was so looking forward to this.... Our first nite away in 2 years.... Quite overpriced..... Would like a refund for this ruined weekend!!!!!!!!!!!! Nothing!!!! Was completely ruined by poor std of our room. Was overpriced & facilities was not.. Not clean!!! Dirty jacuzzi, unironed towels.. Dead plant in the bathroom & fruit was all shrivelled & old!!!!! Dont satisfied at all!!!!! We are struggling with our child & wanted one nite away... To enjoy ourselves.......
The staff were very friendly , the meals we had were excellent. Clean and tidy rooms
We felt that your staff were delightful,friendly,helpful and very professional.The location was great too.
Speed of service from Concierge and Front Desk staff. Breakfast items not being replenished 90 minutes before breakfast was over.
I liked the room set up as I was travelling with my daughter of 15 years, so two double beds were great. The room was well maintained and very clean. We were disappointed with the Hotel restaurant and did not feel we got value for money spent. As we didn't have a vehicle it was important to have good facilities for meals. We walked to other restaurants around the Hotel instead. Too expensive and not good quality of food.
A small cozy place in the southeast corner of downtown. Service is great. Just had breakfast in the restaurant but it was great. Tram stop is just outside the door. You are pretty close to just about everything. I travel quite a bit and this is probably the best hotel I've ever stayed. Has everything you need without going over the top. An outstanding business traveler hotel.
We liked the clean fresh smell when we opened the door, the comfort of the bed and facilities to wash and dry clothes if we needed to.
The location and the views.
close to trams and nice restaurant downstairs There was no clean towels provided on the Saturday. We paid in advance for our room and when checking out in the morning the receptionist wanted to charge me an extra $91 but couldnt tell me what for.
Very convenient location close to the free city tram stop and near to Lygon Street for restaurants. Good size apartment with views of the park. Air conditioning system was barely adequate.
loved the view over looking the gardens and the space it is great to stay in a hotel with space and room to move the cost of the parking and that we couldn't stay longer in the hotel to enjoy the room more and that wonderful view. Would of liked to have eated in the restaurant but didn't get the chance
The location and layout of our apartment. It was excellent value for money. The desk staff need some training in the locations of the nearest public transport. Also, there needs to be a location in the lobby for tourist brochures, maps etc.
The accomodation was good quality and spacious.
The room facilities for 5 women were excellent. Having the free city tram right at the door was an excellent bonus. The pull out bed was very bad and at the time we did not think of having an alternative day bed brought in. When we discussed it at the end of our stay with staff they were very polite but we still had to pay the additional charge as they told us we could have brought this to our attention earlier. As this bed is a permanent fixture in the room this had not occurred to us. The bed is partially broken the pull in/out feature is not working properly. Room 911
Excellent service, were willing to do the extra bit to ensure our stay in melbourne was an easy one.
Very close to Victoria markets
The room was great, really nice and big enough for 4 ppl I made a booking on line and when we went to check in they didnt have my booking anymore..staff had to do some shuffling around but eventually we got our room. However it was a bit concering and not very secure in the fact that we thought we would of had nowhere to stay.
Location The fact that we were shown to a room with luggage already in it.
The set up of the room was great! I loved it. I had booked a room for 3 adults and was provided with a room for 2 and my concern was that when we requested a fold out bed there weren't any available.
Facilities and space in the room At first we were put in a studio rather than a one bedroom apartment but that was soon fixed
Great location, great rate, very nice large room for the price. Would use again for business or pleasure trip The noise at night from music and street noise meant I wore ear plugs, the window by the bed could have the seal replaced in 1708 I think.
early check in on arrival great breakfast and agreat location friendly staff will stay again.
Location The bed was too hard
great location, rooms were reasonable size. The TV didn't work properly when we got there, but it was changed as soon as we let reception know. Sugar and coffee not refilled until our 4th day. Not a big deal, but would be nice just to have these things done.
Great location. Helpful staff, we got early check in at 9am as our flight arrived at 7am (we were with our 2 young kids). Couldn't be better!
Excellent location. Close to shops and restaurants. Spaciaus room. Very relaxing. Laundry machine and dryer helped. Car is safe with secured parking. Quick response from house keeping. Minor house keeping problem. The entire floor wasn't vacuumed and the bed wasn't made on the second day (this was fixed after complaining). The carpet area wasn't vacuumed the whole stay.
central and easy to get to
pleasant staff combined with excellent room, food was great, value for money and location. The absolute only issue was noise from refurbishment which I understand cannot be avoided.
Location. Bathrooms in need of refurbishment; poor lighting in rooms; bed linen and towels worn and in need of replacing; cleanliness and house keeping extremely poor; foyers, balconies and corridors very unclean.
comfortable bed poor pressure of water in shower and water only lukewarm
The fact that the hotel apologised for any inconvenience caused by renovations and offered complimentary drinks,tapas food,and discounts on meals by way of compensation.
We liked the proximity to our venue, The continental Breakfast was very nice as well as the roof top pool. Our view was lovely as was the room presentation. The check-in and check-out were hassel free and staff were warm and welcoming. We didnt like the comfort of our bed, it was lumpy and soft which resulted in a restless nights sleep. My sister stayed in another room on the 4th floor and her bed had terrible spring lumps. We also noticed that besides being 15 floors up we could hear every thing that was going on at street level at 3.30am, eg : Drunk loud people, Note that our windows were closed and curtians drawn.
Helpful staff and quick responses. Remove or maintain toiletry dispensers. Good idea - less clutter but some not working. Brochure for around the city tram..unless you are from Melbourne you don't known this is available.
the price and location Did not know about the $100 security bond, was not expecting this, and we were only in melborne for a short amount of time and only had a certain amount of spending money, wich we had to use for the security bond.
The buffet breakfast was great!! good value too! The room was quite small, and no kitchenette area.
We have stayed a number of times previously and location a primary reason On the website the picture looked different to the room we were allocated on 1103.
The Hotel was ideal for my needs. Close to shopping, and many Restaraunts. I have no negative feedback.
Room was bright with good, practical decor. Very convenient for the CBD. Very convenient for breakfast outlets and convenience store. Had to complain to get the room cleaned and made up every day. Internet access is too expensive. When you pay for internet access it only applies to one laptop.
the location no room for computer, cannot be a biz hotel, right?
Great location, good views and fairly quiet for a city accomodation. No
The view from my apartment and location was all we could ask for.
Good location and the one bed room apartment is a good size for a couple. Not enough staff working and no restaurant.
This was a very luxurious apartment hotel, which was more home from home. My room had clear views of Melbourne city skyscrapers which was magical to view at night time from my 17th floor apartment, this together with the cleanliness and luxury made my stay very enjoyable. No - everything was much better than I had imagined and the location was within the central square which enabled you to get about easily.
The convenience of the location. Cold atmosphere, noisy within the hotel, a loud whistling sound in many parts of the hotel when the wind blew, said to be because of the air-conditioning design, inflexibly early check-out time and the fact that the room was only cleaned and service close to 17h00 each day.
it was very clean and the 'do not disturb sign' was respected it was a very airless room at night, also there were no facilities
The shared facilities of our two bedroom apartment worked well for the three of us.
nice modern accomadation, close to concert venues,shopping etc. n/a
Close to the Regent Theater and within our price range. additional fresh milk was supplied happily when requested. It would have been nice to have had a pool available
Its central location was the reason for selecting this hotel and I was pleased with the location There was a horrific buzz sound throughout the whole night - not noticed until I went to bed I went to bed at 11.45 p.m. that evening - it was too late to be moved to another room, so I just tried to sleep through it - it didn't work!
The room was comfortable a convient to the theatres Blood on the towel and no apology
Liked the room size and cleanliness. Staff were nice and no fuss.
The staff were very helpful and the location was within walking distance to most of the main attractions.
It's very close to the city center without all the hassle of traffic. easily accessible to public transport.
Location was perfect for runners like me competing in the Melbourne Marathon. Disappointed when I made two separate requests and they were not followed through.
The staff were terrific and very helpful. Lovely rooms.
i liked the convenient location. Price good. We had been overcharged for items that were not ours