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The place wasnt that small and quite clean The check in and check out time doesnt seem quite flexible and they ask money for keeping out luggage till check in time even for 3 hrs. The night audit is very rude. No wifi in the area even when they said there's wifi in public area. Not recommended
Location was good. In the CBD, and close to Southern Cross Station and trams. No WiFi included. You can purchase it (with limited data) for $22 daily, but it's for ONE device only. There were few amenities. They did the absolute minimum. Staff was unfriendly except . We would have cancelled if it had been possible.
Location Hotel picture reflect main building but my room was 612 in sort of apartment building, no cleaning service for entire stay.
the pool and gym facilities, the room was very comfortable
I liked the location as I was there to shop and to attend business meetings. The staff were exceptionally attentive and helpful.
Comfortable bed. modern design. Shower was not quite as luxurious as expected.
Courteous welcome from valet parking staff and convenience of being connected to the rest of the Crown complex.
The staff were friendly and efficient at check-in. The room was spacious and clean and had a lovely view of the city. The king bed was comfortable however the doona had a black mark on it and the sheet had a little tear (probably not what you would expect from a five star hotel).. Check out was a lengthy process but overall we had a pleasant stay. I didn't really like the 'make shift' wall between the bathroom and bedroom and there was no bath tub (we stayed in the Deluxe King Suite)
fantastic service no
A great hotel that was in a fantastic location. Staff were friendly and always accommodating. Also they
We enjoyed the view also the service was fantastic the staff are so friendly. . being woken at 7.00am for laundry that we didnt order.
service was exellent from all areas,room was well appaointed,staff very freindly
close to convention centre no milk in fridge on 2 days. no hair conditioner on one day
We loved the King size bed, pillows & doona. We also loved the shower/bathroom. The alarm went off at 6am, we did not even set the alarm.
excellent knowlegable staff some facilities need renovation
We chose it for it's location. It is adjacent to the Melbourne Convention Centre Plenary auditorium where we attended a presentation by the astrophysicist Dr Neil DeGrass Tyson. There was a small light in the bathroom which was on all night, no control switch to be able to turn it off.
location and they are going to send a forgotten item back my wife stubbed her toe on the door stop in the bathroom. needs repositioning.
It was perfect for my needs. I was there for business and close to the city and all public transport.
The price 4 internet connection was 2 high. 9.95 $ per hour.
Convenience to conference centre at ANZ building, also to shopping and restaurants.
Close to railway station SC , Close to the Docklands, and City centre The bed was just right for Mumma and Poppa Werrett for a big afternoon sleep after getting back from NZealand and haveing a brunch on the Docklands,loved it
Staff were very helpful and friendly
friendly service, basically same as other hotels, nothing exceptional but for teh price adequate If not for a complaint, then I will say I did not like how the billing procedure is organised-no explanation given as to your regulations.
Location excellent for sport, shopping, transport easy to get around
It was quiet and comfortable. Would have prefererred a room with a view.
Convenient location for Etihad Stadium, Southern Cross Station and cbd. Inconvenient access. Kept waiting for a long time on phone to reception.
I liked having the City at my fingertips. We had a 50th party to go to, so we came in early did some shopping first, then relaxed at a number of coffee shops.
The hotel is good because its the city center and connected with the shopping mall and casino
the facilaties were were good and the staff were helpful the room was not clean it had stains on the pillow covers and hair in the bottom of the shower this kind of thing turns myself and other buisness partners away from horels of this nature
The room was very comfortable and the staff were outstanding. Service was excellent and even allowed early check-in. Rooms are not cheap but well worth it if you want a bit of luxury. Outstanding views and great location as we were attending a function at Crown.
The rooms are excellent The room service food was average
Good 5 star hotel, has enough facilities including in-door pool and health centre. 24 hours taxi queue is an advantage. Integration with the Casino and all facilities, outlets and restaurants. Do not have coffee specific shop as well as 7-11 type shop. This can be integrated with casino facilities
the hotel is really good and the staffs are kind and helpfull. the location of the hotel is in the centre of the city which helps us save a lot of money.
That it was located in walking distance to everything that i needed! The in room breakfast was very over priced
We Find it very Convenient The View from the room
easy access to crown entertainment centre.
All was good great nice room great location Reseption could not find reservation and not given a deluxe room as booked
good service clean rooms good views very welcoming staff i wouldnt have a problem staying again
the location the staff at hotel bar were rude and the linnen on the bed not comfortable.
close to the city centre, close to major places ie casino, easy to access trams and transport to major sporting events
The view n/a
Location was great . location of room overlooking the river and was fantastic
It was comfortable and in a convenient location. Staff, service, facilities and location were very good overall. Although we booked for 4 nights with no changes to our original booking, we were asked by staff after 2 days what time we were checking out that day - a little puzzling? Also, our room rate included breakfast, but we were questioned about this each morning.
Good location The room smelled
Room was fabulous and spacious. Service from all staff excellent. I liked the bar area and library. reception staff helpful. Good location. Pool etc great too. Poor service at breakfast when busy - more staff needed. Hotel should have more information/leaflets about things to do in Melbourne.
I enjoyed the breakfast. It was not 5 star. A five star hotel has more than one lift, has staff that say good morning, has a doorman who offers to carry bags and a room with a decent sized bathroom.
gorgeous old world charm, with high ceilings, a bit noisy from traffic, but would recommend, staff were very obliging! the only thing i could fault was the noise factor
Close to the stadium for football Maybe it would be helpful to have staff who speak english serving breakfast
Apartment was very spacious and quiet. Room service was prompt. Reception was small and personal. Television reception was fuzzy. Only one lift which was a little slow.
It was a spacious very comfotable room the staff were very friendly and helpfull. the room was exceptionally quiet even though in the middle of the city. we also enjoyed the old world charm combined with modern conveniences.
On arrival they were very helpful. We had a excellent that we eat in the room. I would to tell a story as well, when we left my wife left 750 AUD in the room. When only realized it after 6 hours. We phoned the hotel they came back to us and paid it into my account. Honesty was very good and we really appreciated it and for that we will go back.
central location, period building, breakfast being charged for beverages with breakfast when breakfast was included in the tariff lack of ventillation in the romm
Great Location. Clean and quiet. The spa could of been hotter.
Location Really noisy, unfriendly staff. Calling Spa to the facilities is disproportionate.The hotel does not deserve the rate paid.
The buffet breakfast was superb! The location
Room very pleasant ....food good.......friendly & knowlwgeable staff
I liked the location and decor - the striped bedspreads and mirrors gave the room a feeling of more space. One of the towels was a little grubby (looked just like surface dirt - not like it had been used) and a used shower cap was left on the back of bathroom door.
I very much appreciated the location. Proximity to the city and public transport. Friendly and helpfull staff. I was most impressed with design and a lovely charming character of the hotel. Drinks and sweets at the room bar were overpriced...would be nice if there were complimentary drinks.
There was no daylight in the room
The room decor- it was pleasant to unwind in the room. Loved the mirrored cabinets Everything was lovely
The hotel was very suitable for my one night stay. I would recommend it to others Squeaky bathroom door, but I forwarded a request for it to be attended toand hopefully it now does not squeak.
The room was comfortable and decor pleasant. The standard of cleanliness was good. I was not able to use the shower over the bath due to a previous injury and had tto move rooms twice in the three nights that I was in the hotel. I also dined in the restaurant with friens for the buffey lunch and found the food to be of an unacceptable standard.
The beautiful Art Deco building and friendly, helpful and efficient staff. The room was quite cramped - it was hard to move around in, even though there were only two of us. We had a bit of trouble finding somewhere to put up the ironing board, for example.
there was not much that stood out about the hotel- I was not impressed and will be writing tot he manager to complain there was not much that stood out about the hotel- I was not impressed and will be writing tot he manager to complain
Excellent location and service. Very tight car parking.
Hand rail required at bath tub.
close to the casino, stadium & city The shower screen (water went everywhere in the bathroom)
The apartment was very close to the convention centre and we were there for a show so the location was extremelhy convenient. The traffice noise levels were very high and we had one night when other residents were also very noisy.
Rooms are lightly serviced during the week but not at all during weekends
great central location to transport and the city
Convenience of location, and level of security for entry/exit. nothing
Excellent online booking process and experience with staff The appearance of walls in unit and hallways was a detraction and could use a new coat of paint.
well located by the casino and close to all Tram links no
The best thing about Crown Promenade is the location and also the beds, so comfortable.
Good size twin room with 2 x queen beds
Cleanliness of rooms, luxurious experience, views of city, proximity to casino and city
Everything was at our finger tips and having high secruity I felt safe allowing the kids to go and watch the movies in the same complex. Shower could have had a scrub, and the cabbies had no idea where to go.
Effiecient services, great connection to Casino and Southbank, friendly staff. 25 Dollar for Internet are much too much - has to be free in hotels like this.
Large room and bathroom, especially the shower. Large TV and comfortable bed. We had room service for supper which was very enjoyable. I was disappointed with the breakfast restaurant. The food was very nice but the room lacked atmosphere. We were in an area without carpets so the chairs were noisy scraping accoss the floor each time we went to select another course. We were in a party of 10 so had a long table jammed against a wall which also made access awkward. Table service could have been better as we had to remove our own dishes and ask for tea/coffee etc.
Lovely room and easy access to everywhere
The crowd facilities are great having good restaurants, bars, the casino. Walking distance to the free zone tram which allows you to access Melbourne city center for sight seeing, restaurants, and shopping. beds were great pillows need improvement. Wifi in room not usable but was else where in facilities.
room sevice and staff, very good room was slightly not clean
the view was absolutely incredible with floor to roof windows a bit pricey but the room/view made up for that
Chose it for convenience - close to Southern Cross train station as attending Equitana
good facilities in lounge/kitchen. Home from home Price of movies in room was rediculously expensive, and internet should be cheaper in room as you are not using your computer
The location is convenient to Southern Cross Station for catching an early morning train
The staff where very helpfull air conditioner not working properly
Location, Kitchen's Facility Street noise, rather small appartement
The price and location of my one nights stay. The location of the internet kiosk downstairs needs to be changed. While sitting there, other guests thought I was the receptionist..not nice.
close to etihad stadium for footy and close to southbank etc
The location The rooms are not fitted out very well - the plumbing, showers, paint jobs are all really shabby. The staff were really dismissive, boardering on rude. I was hoping it would be a great stay, however it really did disappoint.
location of hotel is great for south bank and city
Security very good The quality of the food could be very much improved.
The firm did me a favor by letting me check in four hours early. After 27 hours on the airplane I was happy to see a comfortable bed. A+ proximity to South Cross Station, helpful and happy staff. You could feel they appreciated you chosing their hotel. Room #711 is directly across the hall from the house keeping staff service room entrance. This proximity produces a very high level of unwanted negative noise whenever anyone enters and/or exit the service room.
Location was good and the room was clean The bathroom was so tiny it was ridiculous. The shower water went all over the bathroom, including wetting the toilet paper as there was no door on the shower, the door doesn't slide closed all the way so you were exposed when using the toilet.
I enjoyed every bit of my stay!The location is excellent,clean rooms , quiet atmosphere, and hardworking staff.
Location! Very close to conference center. Front desk staff were friendly. Front desk staff were willing to help but some were not very knowledgeable about the tourist destinations, restaurants, etc in the area. It would be helpful to have a concierge. Also, there were some plumbing issues in my room -- but this may not be the case in other rooms.
It's a cosy hotel with very small but efficient rooms @ a very convenient location in Melbourne city center. Rooms are extremely small. Ok for a night, but not for too long.
I have stayed here before because of it's location,price,comfortand great service. ll went well.
The Hotel was nice, clean and perfectly located. The bathrooms are far too small though, especially for a triple bed room. The bathrooms.
The service by the staff The size of the bathroom - unfortunately it really spoilt the stay
quiet no where to hang towell
Efficient, clean, good staff. Single room same price or dearer than double room - it should be cheaper otherwise it penalizes single travellers (like myself). A tea pot in the room would be nice - or made known to be available on request. A soft pillow likewise. The pillow was like rock! I had to use a towel!!
The convenience and design of the hotels facilities