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Location of the hotel and helpfulness of the staff. The room was not cleaned until late in the afternoon.
comfortable bed not really - a little noisy
Unable to open windows - air conditioning either too hot cold or too cold. Very claustrophobic.
Very convenient for the CBD and the tourist bus & tram The hotel won an award in 2010 for renovations - i don't think they checked room 728. While my hotel room was cleaned every day thoroughly - it was disappointing to see such stained carpet; also as the ventilation in the bathroom was not good, there was a faint smell of "drains"
Easy access to the rest of the city The TV was old and didn't work very good. It was also hard to see the bed from the other single bed
decor breakfast could have had more selection and real heinz baked beans
Excelent central location,close to shops and Railway station,clean and tidy all services adiquite ,decor average. To describe our room as Deluxe would require a vivid imagination.Good basic at best.
friendly staff, convenience of hotel, air conditioning, quietness price
Location Checking in 1/2 hour before I was supposed they said have to wait 1.5 hours for room but spoke to manager and she fixed that
The service and cleanliness Very goog experience and proximity of the center of the city
The Windsor is an old word, luxury hotel which always impresses me. There was nothing I can suggested.
I chose the hotel for it's proximity to the event I was attending, the staff were very helpful. Although it has old world charm, I think it needs some renovation.
The staff were helpful & friendly & we had a pleasant stay. The room was a little small & the view we had wasn't that good. Hotel didnt have my booking details/confirmation but quickly got this sorted.
it is getting a bit tired in terms of decor
Great hotel. Within walking distance from most major CBD tourist attractions, and right next to a circle tram stop. Very clean and spacious rooms.
Location We stayed 2 nights for our 10th wedding anniversary and were extremely disappointed with the quality of the room
the grandness of the old hotel the staff were detached from thier customers
The Windsor was convenient to the functions we had to attend. It was old style, and friendly..
The proximity to the Princess theartre and the top end of the city, it's opulence and it's international reputation.
Location is amazing for everything, shoping, sightseeing and restaurants. Just the architecture of the hotel needs to be seen, it is amazing and we cant wait to stay again
Friendly staff, lovely old world hotel that could be a little better with not much effort I did not like the lack of a quiet lounge for refreshments and a quiet chat. The Goring in London sets the standard.
Breakfast was a rediculous price as was Internet connection.
We look forward to staying at The Langham Hotel again when we next visit Melbourne. Our every need was catered for with grace and cheerfulness. This is a 'happy' hotel from room staff, to people on reception, concierge, and those servicing gourmet venues. Small but important details like bottled water beside the bed each night distinguished this hotel from others we have stayed at.
The Hotel was chosen for it's luxury & location. It did not disappoint. All the facilities and staff were first class.
George, the front door greeter was amazing. Very helpful and friendly.
lobby entrance, staff, elegance, lighting
Very friendly staff and great facilities. Hotel charged rate different to booking.com
his is a fantastic hotel its very luxurious. The pillow were very uncomfortable thats al.
What a gorgeous place!!! The attentiveness of the staff was fantastic. the food was wonderful - I ate at the Melba and although it was exspensive it was exceptional food. The room was lovely. My primary reason for selecting the hotel was the old world charm of the hotel. I don't see value for money in modern hotels. I booked 2 rooms for myself and my husband, our older son and a family friend and would do so again. We all had a massage at the Chuan Spa which I found was outstanding. The staff there were amazing and the masseur although young was extremely talented and well trained. Overall I would highly recommend this hotel. If you like comfort and extreme luxury and to be surrounded by beauty. I think it is the best in Melbourne.
Staff very friendly and helpful. Location to see all of Melbourne excellent. The air conditioning in our room was poor and it got quite hot.
The view of the river and the great concierge. first room was not a river view as stated, but this was corrected.
Room was great, public areas great and staff very very good Excessive charges for internet
Location was good although not absolutely central. Large variety of restaurants close to hand - Asian, Indian, Greek, etc. Hotel is marketed as top of the range 5 star but its standard/quality does not reflect this rating. Too many things not up to scratch. Very disappointing.
Perfect choice to stay while attending the theatre followed by shopping the next day
service and suite layout
great location Only 1 lift working for the whole 3 days
Getting away from home, shopping shopping and shopping weekend ended, time to go back to work :(
I loved how friendly the staff were, and that they were more then happy to help you I was disappointed that there wasn't any decent foxtel channels.
The respect shown by staff including housekeeping staff especially in relation to entry of apartment. The comfort was pleasing and our questions in relation to locations were accurately and happily passed on. The disappointment if any was our choice of room service meals.
Everything is awesome at this Hotel. The elevator is very romantic, the rooms are out of this World. Is a very good place to have fun. It is just at heart of Downtown Melbourne.......
Excellent service from the staff who very helpful to our enquiries, especially organising a hire car for us, and forwarding some articles that were left in the room. We found our stay most satisfatory.
I like area of CBD, always clean, comfortable and good value for money, i received a wakeup call at 6.30am which I did not request
I was upgraded which was fantastic!
Great location. Good facilities. Compact and clean. We were charged $25 per night to have twin beds in one room. There was never any mention that a fee would be charged for this simple request. I had previously emailed their reservations department and I was not advised of these charged. The fees were wiped when we complained at check-out. Price was very high - $1450 for 3 nights - 2 bedroom apartment during the Australian Open. Premium price paid for a small apartment.
It was clean, modern, large rooms, kitchen facilities and very helpful staff,
I loved my stay at Citadines. The hotel room was perfect, it wasn't cluttered, and was simple but the technology was great.My favourite part was the location - central to shopping, restaurants, tram stops. It was perfect. I would definately stay there again, and would definitely recommend to friends Maybe access to a DVD player would be good
Great location with all modern facilities, including electronic security pass. Limited parking, however book it early and there is no problem.
spotless,close to all the shops in the city It was all good
The room was lovely. Spacious and clean. Great shower. Good to have the option of cooking if you wanted to. Very peaceful and relaxing environment with professional, friendly staff. Fabulous location. No room service.
Muy amplia la habitacion, bien la decoracion, la ubicacion muy centrica, muy amables las personas de recepcion.... en fin... muy buen hotel!!! La regadera... a los 4 minutos de estarte banando, se salia el agua hacia todo el bano.
The location is central to everything in Melbourne Could have more comfortable pillows
Location and comfort of room
çity location and the view of the city yes the lack of tea coffee in the room, extra blankets ordered were old and torn, not enough room service and room was small and needs redoing.
a good place to stay when you want to visit melbourne downtown, valet parking service is good. All Astralian hotels have a very high charge on network connection and unreasonable on the charge model, A$0.55 per min, upto A$29 per day, the charge is over 10% of room rent. also, the parking charge is A$35 per day, over another 15%.
The club room was excelent just need a sellection of hot breakfast in the morning,and more sellection of beverage, but everything was good. sellection or type of pillow in hte room.
The new rooms were very comfortable..great views Even tho we have stayed there before they put us in an old room ..we asked to be changed...they recovered well
very friendly, obliging staff I am a smoker. The GH should find a way to accomodate guests who smoke within the hotel.
Location I didn't like the fact that they had no record of my booking, even after I gave them the booking reference. I had to print out a copy of your email before they would believe me. Either you or the hotel stuffed up. I was told there were no rooms but they then found one upon presentation of the printout. the room was obviously one they don't usually reserve for full paying guests.
The club lounge
I thought everything was fantastic,friendly conveinent,it was a pleasure to stay with you,my only advice to you is that you do something about the problem with the showers,by the time you had 3 people use the shower the water was flowing out the door this maybe needs to be addressed,otherwise it was all fantastic. Other than the shower,no other problem.
Location to city When checking out we made comment that the milk for our coffee was off as it had curdled..Only to be told the staff member that that can't happen and we must have been wrong. Very easy to see off milk when it has lumps floating.date on milk was 5 months old
location and ease of getting in and out of the hotel, facilities and friendly staff. N/A
The whole hotel had a high end feel about it but at a reasonable cost, the staff were fantastic and accommodating. That I only stayed one night.
The thoughtfully designed and maintained rooms are great: they're clean, quiet, calm and well-appointed. No basic muesli option in the buffet breakfast - a real oversight. And some equipment in the gymnasium was in a poor state of repair. These are such minor issues, it's hard to complain about anything more substantial.
Good location, Clean well presented room, quiet room, the staff took note of the "Do not disturb" sign and didn't disturb.
fantastic location and very quiet room for city centre -smart finishes, very nice bathroom I found the continental breakfast really disappointing , could have been a lot more interesting .
Middle of the city and public transport was really close. Quiet. Really easy to get around .
location was pretty central to the city in bad weather, all hours parking was distant. For those having a rental car, parking is rather important.
Comfortable stylish hotel.
The most comfortable bed and pillows!
The hotel is gorgeous, located in an absolutely beautiful heritage building. Very comfy and stylish rooms. Everything is sparkling and new, very nice. The concierge and doormen were great too, nothing is a problem for them, very polite and helpful. Pool, sauna etc were all fantastic. The only tiny negative I can think of was that we found the room temperature a bit too warm.
I traveled the east coast of Australia and the Rialto was the nicest hotel I stayed in.
The moderness of our room, as renovated only a few years ago. Staff very helpfull, unique hotel and location Desk pad was looking a little old due to pen marks and the basin in the bathroom, also had a few cracks (especially since it was only recently renovated) and the pillows were way too soft.
Fantastic service. Great rate. Parking is a little difficult to navigate, suggest calling the property ahead. still reasonably priced though.
It was in a good location, close to shops and public transport. The Skybus provides a free pick up and drop off service for guests to and from Spencer Street station for the airport transfer. The bathroom/toilet. There was no sort of shower recess and the shower curtain was 3/4 length thus splashing the water everywhere in the bathroom/toilet which made it messy. No conditioner and shower cap available.
We found this very good value and close to the city.The breakfast wes alsdo good value paticularly if you book it . It is reduced to $13.00. Very clean and the only thing missing was a bar and lounge.
close to everything it was lovely and clean suited us very well need more milk
The location in Melbourne is very convenient. One day my room was not cleaned. When I asked why I was told that I had to request it!!!!!!!!! Secondly there was no effort made by one member of staff to find an internet cable in another room. The lack of a smile on the front desk was apparent.
Convenient - Reasonably Priced - none
Tv screen setting for wide screen was incorrect
It was an excellent location close to many facilities and near teh walk along the Yarra River.
The location was unbeatable and all the main attractions could be reached on foot. Excellent links to rail and tram transport too. Very close to Yarra River and Southbank attractions. They lost my nightdress and I found a cockroach (live) in my hotel room.
Perfect location, excellent staff.
no rush, calls answered/and executed perfectly,valet parking 10/10,meals 10/10,comfortwas fantastic.close to the show we attended,friendly staff,at all hours. N/A
staff are kind and friendly no
The location was excellent, right in the heart of the city. Excellent buffet breakfast. Everything was excellent, no complaints at all.
The kids loved the little teddy's and chocolates! And we liked the ease of everything. Our room seemed to be quite hot and hard to get the right temperature for sleeping.
loved the location and the staff were friendly and efficient
Staff excellent. Breakfast excellent. Location excellent. Executive room quite small. Bathroom dated. Room generally pretty average, not good enough for the money.
close to the city and transport romm where we stayed was dark. bathroom needs refurbish and more shampoos soap etc
The locatrion was great , very central to most venues.
Location very central.very near to flinders station,federation square and everything!!!staffs were great too. No complimentary wireless Internet service!the charge for Internet usage was very expensive!
Quite nice hotel, good location. Although quite good not quite as flash as some others in similar price range. Noise easily heard from nearby rooms.
The Location of this hotel got top marks, cleanliness was excellent, very comfy, staff great.
Great location, rooms and staff. Great breakfast and pool - gym was a bit tight. Nespresso pods (6) was a great idea too
the staff where very helpful and everything was so close. the rooms where very comfortasble and clean, loved it. we have stayed in Melbourne many times and this rates as one of the best places we have stayed in. Definately stay there again.
Excellent location, friendly staff, geat view Two single beds pushed together is not a king size bed and is uncomfortable with a gap in the center of the bed. Was informed that the room was ready and opened the door to find the cleaner still cleaning. Had to stand there for ten minutes and wait for her to finish.
staff were excellent. brilliant location. Looking forward to our Christmas week bookings... unfortunately the bed was very uncomfortable!
Our stay at Quay West Suites was fantastic, hotel was so central to all the attractions available in central Melbourne. Our room was lovely and we had the perfect view of the city from our room. The hotels pool, spa and gym were great and next time we return to Melbourne we will definitely be re-booking with this hotel.
The room, facilities and staff were international class and that made all the difference - will definetly return. No instructions on how to drive the dishwasher
Great location, very helpful staff, great amenities
the comfort, cleanliness, central to the city, great staff. parking out the front was always clogged and was a problem for taxi's.
The greeting on the tv when we first arrived. Not being offered a map of Melbourne on arrival
Attitude of all the staff. Obviously very well trained. The location was excellent for getting to all the locations we wanted to visit.
Great location, very comfortable, safe and quiet.
This is an excellent hotel for staying in Melbourne - it is central and close to the main transport office and hub. We just needed it for one night and it fulfilled our needs - the bedrooms were clean and comfy but badly in need of refurbishment - presumably why the price was so good. They charged to store our luggage.
The hotel was comfortable, clean, and staff were polite. The wifi was unusable it was so slow.
Convenience to city centre and trams
The location, comfort and friendly staff.
Was very pleased with room and the comfort of the bed!!! Great sleep and really enjoyed the plasma tv Tv signal was broken / internittant in room 223
Staff were very pleasant and helpful. The Victoria All Seasons Hotel is situated right in the center of Melbourne's CBD, therefore, absolutely everything is easy to get to, including the transport system.
Big thumbs up for the upgrade with the room. Staff very friendly and hotel handy to all the shops and nightlife. Very enjoyable stay and would come again All Good thanks
Its location. Friendly very good desk staff. Cost was good $110 a night for 30 second walk to Swanston st - most central hotel I had stayed in to date. The shower in room 338 was about 1/4 pressure, like a big trickle - horrible, no pressure and had to leave it on full heat because adding any cold water changed the entire temperature to a trickle of cold ! They send you to a locker room to store your suitcases yourself on your day of checkout and charge $5 or $7 a locker to do so !! - terrible for a hotel to lower itself to do this.. Old air conditioners, the noisy ones. Old tv, not digital not many channels 5?. No free breakfast - that might have encouraged me to try it again in the future - but no.
New room in south wing was very clean and comfortable and a good size. Staff helpful and friendly. Fantastic position in the city. We thought was comparitively good value for money. Views non-existent... this did not worry us.
Very close to city and transport. Great central location. Queen bed was too firm. Also the air conditioning was not working properly - so room was too hot at night.
The service & hospitality was great. I really enjoyed my stay. Its close to everything too.
The position of the accomodation was very central for travel by train or tram. The staff were very friendly and helpful. The meal we had through room service wasn't very appetizing. I was extremely dissappointed with the house salad. We reserved a twin room but ended up with a king.
It was a great hotel to stay at. Really good service and staffPlease write at least 15 words
as a train traveller the proximity to the train station was excellent Shower over bath not suitable for older persons.
We enjoyed the position of the hotel.The service was exelent.Also the price.The gym was great. Missed not having a pool.
the fact it is across from Flinders St train station and close to the city
The location of this hotel is perfect for trains,trams,city ,walking annywhere. The hotel is situated on a main road and opposite a train station but to our surprise once in your room there was no noise whatso ever. Rooms must be sound proofed and no noise in corridors. Wouls recommend this Hotel to everyone.
Location in the city of Melbourne is fantastic - access to public transport and right in the CBD. Well appointed room - small but very comfortable with modern amenities and decor.
Great location and great staff The bed linen was not clean with hair and marks all over the doona.
comfortable bed. pleasant staff. clean room. the layout of the room - the door was situated opposite the bed. Result in lack of privacy whenever door was opened. No extra pillows in cupboard - only 1 pillow per person. Movie option on TV didn't work.