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The staff were friendly and efficient at check-in. The room was spacious and clean and had a lovely view of the city. The king bed was comfortable however the doona had a black mark on it and the sheet had a little tear (probably not what you would expect from a five star hotel).. Check out was a lengthy process but overall we had a pleasant stay. I didn't really like the 'make shift' wall between the bathroom and bedroom and there was no bath tub (we stayed in the Deluxe King Suite)
the pool and gym facilities, the room was very comfortable
I liked the location as I was there to shop and to attend business meetings. The staff were exceptionally attentive and helpful.
Comfortable bed. modern design. Shower was not quite as luxurious as expected.
Courteous welcome from valet parking staff and convenience of being connected to the rest of the Crown complex.
friendly staff, convenience of hotel, air conditioning, quietness price
Location Price of breakfast
The service and cleanliness Very goog experience and proximity of the center of the city
Location Checking in 1/2 hour before I was supposed they said have to wait 1.5 hours for room but spoke to manager and she fixed that
Unable to open windows - air conditioning either too hot cold or too cold. Very claustrophobic.
Very convenient for the CBD and the tourist bus & tram The hotel won an award in 2010 for renovations - i don't think they checked room 728. While my hotel room was cleaned every day thoroughly - it was disappointing to see such stained carpet; also as the ventilation in the bathroom was not good, there was a faint smell of "drains"
Easy access to the rest of the city The TV was old and didn't work very good. It was also hard to see the bed from the other single bed
Super stay with a terrific location.
Excelent central location,close to shops and Railway station,clean and tidy all services adiquite ,decor average. To describe our room as Deluxe would require a vivid imagination.Good basic at best.
Great location, staff, environment, and atmosphere. Great price No suggestions. Was a wonderful experience
Location of the hotel and helpfulness of the staff. The room was not cleaned until late in the afternoon.
comfortable bed not really - a little noisy
Room was great, public areas great and staff very very good Excessive charges for internet
Very friendly staff and great facilities. Hotel charged rate different to booking.com
lobby entrance, staff, elegance, lighting
his is a fantastic hotel its very luxurious. The pillow were very uncomfortable thats al.
George, the front door greeter was amazing. Very helpful and friendly.
Staff very friendly and helpful. Location to see all of Melbourne excellent. The air conditioning in our room was poor and it got quite hot.
We look forward to staying at The Langham Hotel again when we next visit Melbourne. Our every need was catered for with grace and cheerfulness. This is a 'happy' hotel from room staff, to people on reception, concierge, and those servicing gourmet venues. Small but important details like bottled water beside the bed each night distinguished this hotel from others we have stayed at.
Breakfast was a rediculous price as was Internet connection.
The view of the river and the great concierge. first room was not a river view as stated, but this was corrected.
What a gorgeous place!!! The attentiveness of the staff was fantastic. the food was wonderful - I ate at the Melba and although it was exspensive it was exceptional food. The room was lovely. My primary reason for selecting the hotel was the old world charm of the hotel. I don't see value for money in modern hotels. I booked 2 rooms for myself and my husband, our older son and a family friend and would do so again. We all had a massage at the Chuan Spa which I found was outstanding. The staff there were amazing and the masseur although young was extremely talented and well trained. Overall I would highly recommend this hotel. If you like comfort and extreme luxury and to be surrounded by beauty. I think it is the best in Melbourne.
The Hotel was chosen for it's luxury & location. It did not disappoint. All the facilities and staff were first class.
Good 5 star hotel, has enough facilities including in-door pool and health centre. 24 hours taxi queue is an advantage. Integration with the Casino and all facilities, outlets and restaurants. Do not have coffee specific shop as well as 7-11 type shop. This can be integrated with casino facilities
The room was very comfortable and the staff were outstanding. Service was excellent and even allowed early check-in. Rooms are not cheap but well worth it if you want a bit of luxury. Outstanding views and great location as we were attending a function at Crown.
The rooms are excellent The room service food was average
the facilaties were were good and the staff were helpful the room was not clean it had stains on the pillow covers and hair in the bottom of the shower this kind of thing turns myself and other buisness partners away from horels of this nature
the hotel is really good and the staffs are kind and helpfull. the location of the hotel is in the centre of the city which helps us save a lot of money.
The hotel is good because its the city center and connected with the shopping mall and casino
I liked having the City at my fingertips. We had a 50th party to go to, so we came in early did some shopping first, then relaxed at a number of coffee shops.
That it was located in walking distance to everything that i needed! The in room breakfast was very over priced
All was good great nice room great location Reseption could not find reservation and not given a deluxe room as booked
We Find it very Convenient The View from the room
easy access to crown entertainment centre.
the location the staff at hotel bar were rude and the linnen on the bed not comfortable.
It was comfortable and in a convenient location. Staff, service, facilities and location were very good overall. Although we booked for 4 nights with no changes to our original booking, we were asked by staff after 2 days what time we were checking out that day - a little puzzling? Also, our room rate included breakfast, but we were questioned about this each morning.
close to the city centre, close to major places ie casino, easy to access trams and transport to major sporting events
Good location The room smelled
Location was great . location of room overlooking the river and was fantastic
good service clean rooms good views very welcoming staff i wouldnt have a problem staying again
The view n/a
We found this very good value and close to the city.The breakfast wes alsdo good value paticularly if you book it . It is reduced to $13.00. Very clean and the only thing missing was a bar and lounge.
It was in a good location, close to shops and public transport. The Skybus provides a free pick up and drop off service for guests to and from Spencer Street station for the airport transfer. The bathroom/toilet. There was no sort of shower recess and the shower curtain was 3/4 length thus splashing the water everywhere in the bathroom/toilet which made it messy. No conditioner and shower cap available.
The location is perfect, set one street back from the river at Southbank, it's easy walk to city, free trams, exhibition centre and of course numerous bars and restaurants. The hotel is very neat and clean and staff are friendly and helpful. They provide a full buffet breakfast at a reasonable price that can last you all day. They don't seem to provide a separate top sheet - we've stayed there twice and had to ask for it both times...
Tv screen setting for wide screen was incorrect
It was an excellent location close to many facilities and near teh walk along the Yarra River.
close to everything it was lovely and clean suited us very well need more milk
The location in Melbourne is very convenient. One day my room was not cleaned. When I asked why I was told that I had to request it!!!!!!!!! Secondly there was no effort made by one member of staff to find an internet cable in another room. The lack of a smile on the front desk was apparent.
The location was unbeatable and all the main attractions could be reached on foot. Excellent links to rail and tram transport too. Very close to Yarra River and Southbank attractions. They lost my nightdress and I found a cockroach (live) in my hotel room.
Fantastic service. Great rate. Parking is a little difficult to navigate, suggest calling the property ahead. still reasonably priced though.
Perfect location, excellent staff.
Convenient - Reasonably Priced - none
The moderness of our room, as renovated only a few years ago. Staff very helpfull, unique hotel and location Desk pad was looking a little old due to pen marks and the basin in the bathroom, also had a few cracks (especially since it was only recently renovated) and the pillows were way too soft.
Comfortable stylish hotel.
Staff was magnificent, room was clean and comfortable, breakfast was absolutely delicious. Great location. Our rom was at the back of the hotel and we were woken each night by the garbage trucks.
The most comfortable bed and pillows!
The hotel is gorgeous, located in an absolutely beautiful heritage building. Very comfy and stylish rooms. Everything is sparkling and new, very nice. The concierge and doormen were great too, nothing is a problem for them, very polite and helpful. Pool, sauna etc were all fantastic. The only tiny negative I can think of was that we found the room temperature a bit too warm.
I traveled the east coast of Australia and the Rialto was the nicest hotel I stayed in.
Good location, Clean well presented room, quiet room, the staff took note of the "Do not disturb" sign and didn't disturb.
The thoughtfully designed and maintained rooms are great: they're clean, quiet, calm and well-appointed. No basic muesli option in the buffet breakfast - a real oversight. And some equipment in the gymnasium was in a poor state of repair. These are such minor issues, it's hard to complain about anything more substantial.
location was pretty central to the city in bad weather, all hours parking was distant. For those having a rental car, parking is rather important.
Middle of the city and public transport was really close. Quiet. Really easy to get around .
Location to city When checking out we made comment that the milk for our coffee was off as it had curdled..Only to be told the staff member that that can't happen and we must have been wrong. Very easy to see off milk when it has lumps floating.date on milk was 5 months old
fantastic location and very quiet room for city centre -smart finishes, very nice bathroom I found the continental breakfast really disappointing , could have been a lot more interesting .
I thought everything was fantastic,friendly conveinent,it was a pleasure to stay with you,my only advice to you is that you do something about the problem with the showers,by the time you had 3 people use the shower the water was flowing out the door this maybe needs to be addressed,otherwise it was all fantastic. Other than the shower,no other problem.
location and ease of getting in and out of the hotel, facilities and friendly staff. N/A
The whole hotel had a high end feel about it but at a reasonable cost, the staff were fantastic and accommodating. That I only stayed one night.
The room, facilities and staff were international class and that made all the difference - will definetly return. No instructions on how to drive the dishwasher
Attitude of all the staff. Obviously very well trained. The location was excellent for getting to all the locations we wanted to visit.
The greeting on the tv when we first arrived. Not being offered a map of Melbourne on arrival
the comfort, cleanliness, central to the city, great staff. parking out the front was always clogged and was a problem for taxi's.
The Location of this hotel got top marks, cleanliness was excellent, very comfy, staff great.
the staff where very helpful and everything was so close. the rooms where very comfortasble and clean, loved it. we have stayed in Melbourne many times and this rates as one of the best places we have stayed in. Definately stay there again.
Our stay at Quay West Suites was fantastic, hotel was so central to all the attractions available in central Melbourne. Our room was lovely and we had the perfect view of the city from our room. The hotels pool, spa and gym were great and next time we return to Melbourne we will definitely be re-booking with this hotel.
Great location, very helpful staff, great amenities
Excellent location, friendly staff, geat view Two single beds pushed together is not a king size bed and is uncomfortable with a gap in the center of the bed. Was informed that the room was ready and opened the door to find the cleaner still cleaning. Had to stand there for ten minutes and wait for her to finish.
staff were excellent. brilliant location. Looking forward to our Christmas week bookings... unfortunately the bed was very uncomfortable!
Great location, rooms and staff. Great breakfast and pool - gym was a bit tight. Nespresso pods (6) was a great idea too
The location was excellent, right in the heart of the city. Excellent buffet breakfast. Everything was excellent, no complaints at all.
The locatrion was great , very central to most venues.
close to the city and transport romm where we stayed was dark. bathroom needs refurbish and more shampoos soap etc
no rush, calls answered/and executed perfectly,valet parking 10/10,meals 10/10,comfortwas fantastic.close to the show we attended,friendly staff,at all hours. N/A
Location very central.very near to flinders station,federation square and everything!!!staffs were great too. No complimentary wireless Internet service!the charge for Internet usage was very expensive!
Staff excellent. Breakfast excellent. Location excellent. Executive room quite small. Bathroom dated. Room generally pretty average, not good enough for the money.
The kids loved the little teddy's and chocolates! And we liked the ease of everything. Our room seemed to be quite hot and hard to get the right temperature for sleeping.
loved the location and the staff were friendly and efficient
Quite nice hotel, good location. Although quite good not quite as flash as some others in similar price range. Noise easily heard from nearby rooms.
staff are kind and friendly no
The location of this hotel is perfect for trains,trams,city ,walking annywhere. The hotel is situated on a main road and opposite a train station but to our surprise once in your room there was no noise whatso ever. Rooms must be sound proofed and no noise in corridors. Wouls recommend this Hotel to everyone.
The service & hospitality was great. I really enjoyed my stay. Its close to everything too.
The position of the accomodation was very central for travel by train or tram. The staff were very friendly and helpful. The meal we had through room service wasn't very appetizing. I was extremely dissappointed with the house salad. We reserved a twin room but ended up with a king.
comfortable bed. pleasant staff. clean room. the layout of the room - the door was situated opposite the bed. Result in lack of privacy whenever door was opened. No extra pillows in cupboard - only 1 pillow per person. Movie option on TV didn't work.
Location in the city of Melbourne is fantastic - access to public transport and right in the CBD. Well appointed room - small but very comfortable with modern amenities and decor.
as a train traveller the proximity to the train station was excellent Shower over bath not suitable for older persons.
the fact it is across from Flinders St train station and close to the city
It was a great hotel to stay at. Really good service and staffPlease write at least 15 words
Great location and great staff The bed linen was not clean with hair and marks all over the doona.
We enjoyed the position of the hotel.The service was exelent.Also the price.The gym was great. Missed not having a pool.
The pool facilities where great and the proximity of the hotel was fine. Vesy noisy hotel at night , you can hear a lot of traffic noise.
We were in Melb for 5 nights to catch up with family. The site was great 5 minute walk to river, rest and bars and from Flinders Station.
The apartment was fantastic. It had everything we needed and very comfortably accommodated for the 4 of us.
the room was amazing would definately stay there again..
Room size was fantastic and it was close to everything I needed. Walls were a little bit dirty
Large room and bathroom, especially the shower. Large TV and comfortable bed. We had room service for supper which was very enjoyable. I was disappointed with the breakfast restaurant. The food was very nice but the room lacked atmosphere. We were in an area without carpets so the chairs were noisy scraping accoss the floor each time we went to select another course. We were in a party of 10 so had a long table jammed against a wall which also made access awkward. Table service could have been better as we had to remove our own dishes and ask for tea/coffee etc.
The best thing about Crown Promenade is the location and also the beds, so comfortable.
The crowd facilities are great having good restaurants, bars, the casino. Walking distance to the free zone tram which allows you to access Melbourne city center for sight seeing, restaurants, and shopping. beds were great pillows need improvement. Wifi in room not usable but was else where in facilities.
the view was absolutely incredible with floor to roof windows a bit pricey but the room/view made up for that
room sevice and staff, very good room was slightly not clean
Lovely room and easy access to everywhere
Effiecient services, great connection to Casino and Southbank, friendly staff. 25 Dollar for Internet are much too much - has to be free in hotels like this.
Everything was at our finger tips and having high secruity I felt safe allowing the kids to go and watch the movies in the same complex. Shower could have had a scrub, and the cabbies had no idea where to go.
Good size twin room with 2 x queen beds
Room had everything you needed and nothing you didn't. Everything was of a very good quality. Breakfast was really good staff were polite. Pool was amazing. Good value for money. Shower pressure was a bit low.
Cleanliness of rooms, luxurious experience, views of city, proximity to casino and city