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The staff were friendly and efficient at check-in. The room was spacious and clean and had a lovely view of the city. The king bed was comfortable however the doona had a black mark on it and the sheet had a little tear (probably not what you would expect from a five star hotel).. Check out was a lengthy process but overall we had a pleasant stay. I didn't really like the 'make shift' wall between the bathroom and bedroom and there was no bath tub (we stayed in the Deluxe King Suite)
I liked the location as I was there to shop and to attend business meetings. The staff were exceptionally attentive and helpful.
Comfortable bed. modern design. Shower was not quite as luxurious as expected.
the pool and gym facilities, the room was very comfortable
Courteous welcome from valet parking staff and convenience of being connected to the rest of the Crown complex.
The place wasnt that small and quite clean The check in and check out time doesnt seem quite flexible and they ask money for keeping out luggage till check in time even for 3 hrs. The night audit is very rude. No wifi in the area even when they said there's wifi in public area. Not recommended
Location Hotel picture reflect main building but my room was 612 in sort of apartment building, no cleaning service for entire stay.
Location was good. In the CBD, and close to Southern Cross Station and trams. No WiFi included. You can purchase it (with limited data) for $22 daily, but it's for ONE device only. There were few amenities. They did the absolute minimum. Staff was unfriendly except . We would have cancelled if it had been possible.
fantastic service no
A great hotel that was in a fantastic location. Staff were friendly and always accommodating. Also they
We chose it for it's location. It is adjacent to the Melbourne Convention Centre Plenary auditorium where we attended a presentation by the astrophysicist Dr Neil DeGrass Tyson. There was a small light in the bathroom which was on all night, no control switch to be able to turn it off.
service was exellent from all areas,room was well appaointed,staff very freindly
close to convention centre no milk in fridge on 2 days. no hair conditioner on one day
We enjoyed the view also the service was fantastic the staff are so friendly. . being woken at 7.00am for laundry that we didnt order.
We loved the King size bed, pillows & doona. We also loved the shower/bathroom. The alarm went off at 6am, we did not even set the alarm.
excellent knowlegable staff some facilities need renovation
comfortable bed not really - a little noisy
Great location, staff, environment, and atmosphere. Great price No suggestions. Was a wonderful experience
Excelent central location,close to shops and Railway station,clean and tidy all services adiquite ,decor average. To describe our room as Deluxe would require a vivid imagination.Good basic at best.
The service and cleanliness Very goog experience and proximity of the center of the city
Very convenient for the CBD and the tourist bus & tram The hotel won an award in 2010 for renovations - i don't think they checked room 728. While my hotel room was cleaned every day thoroughly - it was disappointing to see such stained carpet; also as the ventilation in the bathroom was not good, there was a faint smell of "drains"
friendly staff, convenience of hotel, air conditioning, quietness price
Location of the hotel and helpfulness of the staff. The room was not cleaned until late in the afternoon.
Unable to open windows - air conditioning either too hot cold or too cold. Very claustrophobic.
Super stay with a terrific location.
Easy access to the rest of the city The TV was old and didn't work very good. It was also hard to see the bed from the other single bed
Location Checking in 1/2 hour before I was supposed they said have to wait 1.5 hours for room but spoke to manager and she fixed that
Location Price of breakfast
That it was located in walking distance to everything that i needed! The in room breakfast was very over priced
The room was very comfortable and the staff were outstanding. Service was excellent and even allowed early check-in. Rooms are not cheap but well worth it if you want a bit of luxury. Outstanding views and great location as we were attending a function at Crown.
The rooms are excellent The room service food was average
the hotel is really good and the staffs are kind and helpfull. the location of the hotel is in the centre of the city which helps us save a lot of money.
the facilaties were were good and the staff were helpful the room was not clean it had stains on the pillow covers and hair in the bottom of the shower this kind of thing turns myself and other buisness partners away from horels of this nature
The hotel is good because its the city center and connected with the shopping mall and casino
Good 5 star hotel, has enough facilities including in-door pool and health centre. 24 hours taxi queue is an advantage. Integration with the Casino and all facilities, outlets and restaurants. Do not have coffee specific shop as well as 7-11 type shop. This can be integrated with casino facilities
I liked having the City at my fingertips. We had a 50th party to go to, so we came in early did some shopping first, then relaxed at a number of coffee shops.
Very friendly staff and great facilities. Hotel charged rate different to booking.com
Breakfast was a rediculous price as was Internet connection.
The view of the river and the great concierge. first room was not a river view as stated, but this was corrected.
What a gorgeous place!!! The attentiveness of the staff was fantastic. the food was wonderful - I ate at the Melba and although it was exspensive it was exceptional food. The room was lovely. My primary reason for selecting the hotel was the old world charm of the hotel. I don't see value for money in modern hotels. I booked 2 rooms for myself and my husband, our older son and a family friend and would do so again. We all had a massage at the Chuan Spa which I found was outstanding. The staff there were amazing and the masseur although young was extremely talented and well trained. Overall I would highly recommend this hotel. If you like comfort and extreme luxury and to be surrounded by beauty. I think it is the best in Melbourne.
We look forward to staying at The Langham Hotel again when we next visit Melbourne. Our every need was catered for with grace and cheerfulness. This is a 'happy' hotel from room staff, to people on reception, concierge, and those servicing gourmet venues. Small but important details like bottled water beside the bed each night distinguished this hotel from others we have stayed at.
his is a fantastic hotel its very luxurious. The pillow were very uncomfortable thats al.
The Hotel was chosen for it's luxury & location. It did not disappoint. All the facilities and staff were first class.
Room was great, public areas great and staff very very good Excessive charges for internet
Staff very friendly and helpful. Location to see all of Melbourne excellent. The air conditioning in our room was poor and it got quite hot.
lobby entrance, staff, elegance, lighting
George, the front door greeter was amazing. Very helpful and friendly.
Good location The room smelled
close to the city centre, close to major places ie casino, easy to access trams and transport to major sporting events
All was good great nice room great location Reseption could not find reservation and not given a deluxe room as booked
good service clean rooms good views very welcoming staff i wouldnt have a problem staying again
It was comfortable and in a convenient location. Staff, service, facilities and location were very good overall. Although we booked for 4 nights with no changes to our original booking, we were asked by staff after 2 days what time we were checking out that day - a little puzzling? Also, our room rate included breakfast, but we were questioned about this each morning.
We Find it very Convenient The View from the room
easy access to crown entertainment centre.
the location the staff at hotel bar were rude and the linnen on the bed not comfortable.
Location was great . location of room overlooking the river and was fantastic
The view n/a
Comfortable stylish hotel.
I traveled the east coast of Australia and the Rialto was the nicest hotel I stayed in.
The moderness of our room, as renovated only a few years ago. Staff very helpfull, unique hotel and location Desk pad was looking a little old due to pen marks and the basin in the bathroom, also had a few cracks (especially since it was only recently renovated) and the pillows were way too soft.
The most comfortable bed and pillows!
Staff was magnificent, room was clean and comfortable, breakfast was absolutely delicious. Great location. Our rom was at the back of the hotel and we were woken each night by the garbage trucks.
The hotel is gorgeous, located in an absolutely beautiful heritage building. Very comfy and stylish rooms. Everything is sparkling and new, very nice. The concierge and doormen were great too, nothing is a problem for them, very polite and helpful. Pool, sauna etc were all fantastic. The only tiny negative I can think of was that we found the room temperature a bit too warm.
The location was unbeatable and all the main attractions could be reached on foot. Excellent links to rail and tram transport too. Very close to Yarra River and Southbank attractions. They lost my nightdress and I found a cockroach (live) in my hotel room.
Fantastic service. Great rate. Parking is a little difficult to navigate, suggest calling the property ahead. still reasonably priced though.
Perfect location, excellent staff.
The location is perfect, set one street back from the river at Southbank, it's easy walk to city, free trams, exhibition centre and of course numerous bars and restaurants. The hotel is very neat and clean and staff are friendly and helpful. They provide a full buffet breakfast at a reasonable price that can last you all day. They don't seem to provide a separate top sheet - we've stayed there twice and had to ask for it both times...
We found this very good value and close to the city.The breakfast wes alsdo good value paticularly if you book it . It is reduced to $13.00. Very clean and the only thing missing was a bar and lounge.
Convenient - Reasonably Priced - none
The location in Melbourne is very convenient. One day my room was not cleaned. When I asked why I was told that I had to request it!!!!!!!!! Secondly there was no effort made by one member of staff to find an internet cable in another room. The lack of a smile on the front desk was apparent.
It was an excellent location close to many facilities and near teh walk along the Yarra River.
close to everything it was lovely and clean suited us very well need more milk
Tv screen setting for wide screen was incorrect
It was in a good location, close to shops and public transport. The Skybus provides a free pick up and drop off service for guests to and from Spencer Street station for the airport transfer. The bathroom/toilet. There was no sort of shower recess and the shower curtain was 3/4 length thus splashing the water everywhere in the bathroom/toilet which made it messy. No conditioner and shower cap available.
Apartment was very spacious and quiet. Room service was prompt. Reception was small and personal. Television reception was fuzzy. Only one lift which was a little slow.
Great Location. Clean and quiet. The spa could of been hotter.
Room was fabulous and spacious. Service from all staff excellent. I liked the bar area and library. reception staff helpful. Good location. Pool etc great too. Poor service at breakfast when busy - more staff needed. Hotel should have more information/leaflets about things to do in Melbourne.
On arrival they were very helpful. We had a excellent that we eat in the room. I would to tell a story as well, when we left my wife left 750 AUD in the room. When only realized it after 6 hours. We phoned the hotel they came back to us and paid it into my account. Honesty was very good and we really appreciated it and for that we will go back.
It was a spacious very comfotable room the staff were very friendly and helpfull. the room was exceptionally quiet even though in the middle of the city. we also enjoyed the old world charm combined with modern conveniences.
Location Really noisy, unfriendly staff. Calling Spa to the facilities is disproportionate.The hotel does not deserve the rate paid.
gorgeous old world charm, with high ceilings, a bit noisy from traffic, but would recommend, staff were very obliging! the only thing i could fault was the noise factor
central location, period building, breakfast being charged for beverages with breakfast when breakfast was included in the tariff lack of ventillation in the romm
Close to the stadium for football Maybe it would be helpful to have staff who speak english serving breakfast
I enjoyed the breakfast. It was not 5 star. A five star hotel has more than one lift, has staff that say good morning, has a doorman who offers to carry bags and a room with a decent sized bathroom.
close to etihad stadium for footy and close to southbank etc
The staff where very helpfull air conditioner not working properly
Chose it for convenience - close to Southern Cross train station as attending Equitana
The price and location of my one nights stay. The location of the internet kiosk downstairs needs to be changed. While sitting there, other guests thought I was the receptionist..not nice.
location of hotel is great for south bank and city
Security very good The quality of the food could be very much improved.
The location is convenient to Southern Cross Station for catching an early morning train
Location, Kitchen's Facility Street noise, rather small appartement
The location The rooms are not fitted out very well - the plumbing, showers, paint jobs are all really shabby. The staff were really dismissive, boardering on rude. I was hoping it would be a great stay, however it really did disappoint.
good facilities in lounge/kitchen. Home from home Price of movies in room was rediculously expensive, and internet should be cheaper in room as you are not using your computer
The beautiful Art Deco building and friendly, helpful and efficient staff. The room was quite cramped - it was hard to move around in, even though there were only two of us. We had a bit of trouble finding somewhere to put up the ironing board, for example.
The hotel was very suitable for my one night stay. I would recommend it to others Squeaky bathroom door, but I forwarded a request for it to be attended toand hopefully it now does not squeak.
There was no daylight in the room
The room was comfortable and decor pleasant. The standard of cleanliness was good. I was not able to use the shower over the bath due to a previous injury and had tto move rooms twice in the three nights that I was in the hotel. I also dined in the restaurant with friens for the buffey lunch and found the food to be of an unacceptable standard.
I very much appreciated the location. Proximity to the city and public transport. Friendly and helpfull staff. I was most impressed with design and a lovely charming character of the hotel. Drinks and sweets at the room bar were overpriced...would be nice if there were complimentary drinks.
there was not much that stood out about the hotel- I was not impressed and will be writing tot he manager to complain there was not much that stood out about the hotel- I was not impressed and will be writing tot he manager to complain
The room decor- it was pleasant to unwind in the room. Loved the mirrored cabinets Everything was lovely
The buffet breakfast was superb! The location
I liked the location and decor - the striped bedspreads and mirrors gave the room a feeling of more space. One of the towels was a little grubby (looked just like surface dirt - not like it had been used) and a used shower cap was left on the back of bathroom door.
Room very pleasant ....food good.......friendly & knowlwgeable staff
Good size twin room with 2 x queen beds
The best thing about Crown Promenade is the location and also the beds, so comfortable.
The crowd facilities are great having good restaurants, bars, the casino. Walking distance to the free zone tram which allows you to access Melbourne city center for sight seeing, restaurants, and shopping. beds were great pillows need improvement. Wifi in room not usable but was else where in facilities.
Lovely room and easy access to everywhere
Large room and bathroom, especially the shower. Large TV and comfortable bed. We had room service for supper which was very enjoyable. I was disappointed with the breakfast restaurant. The food was very nice but the room lacked atmosphere. We were in an area without carpets so the chairs were noisy scraping accoss the floor each time we went to select another course. We were in a party of 10 so had a long table jammed against a wall which also made access awkward. Table service could have been better as we had to remove our own dishes and ask for tea/coffee etc.
the view was absolutely incredible with floor to roof windows a bit pricey but the room/view made up for that
Everything was at our finger tips and having high secruity I felt safe allowing the kids to go and watch the movies in the same complex. Shower could have had a scrub, and the cabbies had no idea where to go.
room sevice and staff, very good room was slightly not clean
Effiecient services, great connection to Casino and Southbank, friendly staff. 25 Dollar for Internet are much too much - has to be free in hotels like this.
Room had everything you needed and nothing you didn't. Everything was of a very good quality. Breakfast was really good staff were polite. Pool was amazing. Good value for money. Shower pressure was a bit low.
Cleanliness of rooms, luxurious experience, views of city, proximity to casino and city
Room size was fantastic and it was close to everything I needed. Walls were a little bit dirty
The apartment was fantastic. It had everything we needed and very comfortably accommodated for the 4 of us.
the room was amazing would definately stay there again..
The pool facilities where great and the proximity of the hotel was fine. Vesy noisy hotel at night , you can hear a lot of traffic noise.
We were in Melb for 5 nights to catch up with family. The site was great 5 minute walk to river, rest and bars and from Flinders Station.