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Great location and staff. Rooms were a bit expensive for what they were
The walkways that connect to places to eat ,stores etc. the best about this hotel. And the lobby is nice. Lines to check in and out were long and slow. I suggest you sort lines. I had prepaid and booked and still had to stand in line to check-in for 20 minutes.Had to pay by day for WiFi. So we went to free wifi locations away from hotel. Should not have to pay for that in a hotel that charges per day what this one does. And the charge per day for parking again should at least be one fee per stay. Now for the worst part of our trip. We were put by elevator. And could hear the elevator every trip up and down. All day and night. Did not get a good nights sleep. So if you stay here make sure to ask for room away from elevator locations!
We received excellent rate through hotels.com. Location to power and light very close and they have a free shuttle. Charge for parking.
Very Friendly staff everywhere I went. Large, clean, comfortable room. Love the view of the city. Close to food, jazz clubs, and crown center. Would definately recommend for a business trip or with the family. Nice, open bar with food.
I loved this hotel. One of the nicest I've ever stayed at. The staff was friendly and helpful, and the room was fantastic. Great view of downtown too.
Very comfortable beds They ignored my room service card the last 2 nights.
Great Location. Easy access to many K.C. attractions. Pool was nice. High price, but little value. Bed was uncomfortable and noisy(creaky, squeaky). Small TV. $16 a day for parking. $10 a day for wifi. No continental breakfast.
We had a wonderful time KC is amazing Staff and room were excellent
Very comfortable, friendly staff, very clean, conveniently located near railway station.
Very close to the Sprint Center.Comfortable beds and clean rooms. I was very satisfied and would stay there again.
View of City Comfortable Room Quiet Very nice shops attached, restaurant options. Staff extremely polite and helpful Signage within hotel somewhat confusing. No directions to hotel parking garage Elevator to parking garage was not labeled as such
Friendliness of the staff. Cleanliness of the rooms. Beds were extremely comfortable. Group of pre-teen boys running up and down the hallway, screaming and banging on doors in the middle of the night. Not really the hotel's.fault, but.certainly put a.damper on things.
The location and size of the room. That we have been charged for the Gym usage (US$ 5). This is ridiculous.
My wife and I have stayed here many different times on the short getaway vacations over long weekends . We were just here in March and then again this weekend . Things have gradually changed over the last three years . Our favorite little place to stay is in need of some maintenance issues . To start with, when I checked in on Sunday there was no air conditioning in the lobby and breakfast area . they commented that it would be repaired Monday . It was not when we left on Wednesday morning . Our room when first entering we noticed a lamp had a busted lampshade and the curtains were slightly opened like someone was just recently in the room . During our three day stay we only received made service one time . The grounds around the building are starting to show need of care because weeds are beginning to grow in the rock Areas. I tried to open one of the grills near our room in the lid fell off and look to be in need of repair for the igniter . We would have liked to have swim but the water was so cloudy from over chlorinating and lack of cleaning it should've been turned into the health department and closed . Our breakfast in the morning's were less than accommodating with tables that were not being cleaned after use . Residents were forced to drink juice and coffee from the small pancake batter cups because no one couldn't find any coffee cups or water glasses to replace them at 8 AM . I know this sounds like I'm being very picky but I normally do not write reviews . I just hope this will help other travelers , Also these items were brought to the attention of a manager on Monday morning but very little was done to correct any of the issues , I don't know what is going on but it's not the great little place we've enjoyed in the past and probably will not return sadly . See you do you previous spot of my review
Nice accommodations, helpful staff
garden tub, breakfast, pool, common areas, location, safety dirty, dingy, dusty, poorly maintained.
Interiors desperately need remodeling. Needs all new bed linens. ALL hotels have upgraded their sheets, blankets, pillows, towels. This property is stuck in the 80's!! Old style furniture, room too small for king size bed, old tired look and feel. Upgrade or lose customers!
Landscaping was beautiful Breakfast: skip it, go to the Panera across the street.
Friendly staff, clean property and room.
Staff was extremely attentive; breakfast was nice. Decor was outdated
The tub was nice and deep and the bed was pretty comfy. It was a very convenient distance from the casino floor. The mat in the bathtub was disgusting and when I stepped into the shower I discovered a romantic message from a previous guest, so while the shower didn't look dirty, I doubt it had actually been cleaned. We selected a smoking room so I was expecting smoke stink, but was a bit unprepared for just how bad it was. Pretty poor sound proofing too. We had a lamp that didn't work and a busted light switch. Overall the price did not match what I expect from a junior suite.
The bed lacked blankets. There was no tv guide available.
Casino Large room with couch flat-screen and big batroom Very comfortable bed Super clean Didn't win any money on our way to the casino lol
I travel a lot and this was by far the best staff I've ever come across they are all about customer survice. We stayed three nights and was treated like family. On our second night there the staff knew us by name. It's enjoyable to know that they take the time to better understand and take notice in their guests One thing I didn't like is having to pay for WiFi. If I'm paying to stay I should be able to connect to the WiFi for free but if this is all I can complain about it was well worth the stay
The bed squeaked a little bit. The bed squeaked a little bit.
Very comfortable. Food was good.
For the money, it was so much! Great tub, shower, tile, just beautiful!! Staying again in a week! Unknown resort fee at the end, oh well.
The staff was very friendly and helpful. The hotel was clean and met our standards for the price we paid. It could use some updating and a pool
Beds are comfortable. Staff is always really nice. Easy check in and checkout. The toilets are really loud.
Location and style No
The location was nice, in the middle of downtown. Hotel Phillips was rated as a four star hotel, so our expectations were high. Instead our room was not vacuumed, the carpeting was clearly damaged, and the wall paper was literally peeling from the walls. It was worse than the 2/3 hotels we've stayed in.
The hotel location was exactly where we needed The hotel is under construction which is understandable if managed properly. This was not. The water was turned off all day before we checked in and was being turned off again the next day so we couldnt even shower. We were woken up at 7:30 am by noise.
The location is fantastic. Close proximity to restaurants and Bars. The new tram is close by and connects you to Union Station. Is a historic hotel with a well preserve interior and exterior lobbies. There is construction everywhere at the hotel. They start at 8am drilling loudly all over the place. if you expect to sleep in, you will be out of luck.
Staff were very accommodating!! Great Art Deco vibe! Close to many amenities! No
Nothing Shower,no refrigerator. Construction mess. Beds and pillows.
The location was kind of centralized so it was close to just about everything we wanted to do, and the room itself was pretty awesome...:)
The hotel was close to the venue we were attending. The construction in the front of the hotel and lack of parking.
This hotel is beautiful and well located. Very comfortable bed and nice bathroom products. Wish the room had fridge and microwave and room service was open later. Would also be nice if there were a pool.
The price was great for the location we needed Hotel construction going on
Has the potential to be charming - was under construction. Had a lighted mirror in the bathroom - don't find those very often. No restaurant & no room service. Wallpaper is starting to peel from the wall in the bathroom. Microwave on top of the desk - took up much of the available space.
I loved the history wrapped up in this hotel! What a great location! Cheap parking, great staff, and even though there is currently a huge renovation project going on, it was as clean as it could be and very quiet in our room.
Uncooperative cancellation policies, misbooked the date (1 day early), called within 10 minutes of booking and they would not accommodate any changes, at all. Ended up staying elsewhere, do not recommend.
Breakfast was great and staff was helpful Pool was freezing
We were checked in and went to our room... the cable would not work in our room. Called the front desk and the gentleman working moved us, and upgraded us to a King Suite for our trouble. Very accommodating and kind.
We needed a suite to accomodate a 3 year old and the sofa bed worked perfectly. The breakfast was wonderful - nice variety - very clean buffet area.
Location across the street from the ballpark was great. Could have used a bit more counter space or a luggage rack.
The access to highway and eatery's The beds were to small the sink leaked and toilet took a long time to flush the lower level is were the put us and it felt like it. The security door to parking lot was broken. I told a staff and they said they have been working on it for a couple of weeks now. That really concerned me anyone could just walk in with no security surveillance.
The second room was cleaner and bug free at least. Where to begin, I am not one to complain but i have had better experience's at a $40.00 a night budget motel. Hidden driveway. no adequate parking or place to park to check in, Rooms smelt stale and had roaches in it, the bath tub in 2 rooms would not drain or drained extremely slow, The pool had no entry or exit steps, just a ladder. There was breakfast offered, but they wanted over $11.00 per person for some buffet scrambled eggs and cold cereal. The beds were hard as a rock. the noise from the lobby echoed throughout the hotel and down the halls. when i called to ask why the lobby was so noisy as i had a 7 year old trying to sleep. i was told quiet hours were after 11:00pm.
Best selling point is the location to the sports complex. The facility was clean. It was a nice place to stay but exception. I would stay there again.
Close to arrowhead The hot water served tasted like coffee. The bar/eating had real poor service and took evening help forever to serve you both days and they was not busy. The breakfast food was cold. Taco John was faster next door to get waited on. For $180 a night the soap dispenser in shower was not filled. For money I would stay at Drury Inn down road with free breakfast and evening free drinks and food.
We were in town to watch the Cardinals play the Royals - so the hotel was in a perfect location! Staff were very helpful upon check-in. Bartender and wait staff at the restaurant/bar were fun and helpful. We enjoyed sitting at the bar talking to them. We loved the balcony in our room. Enjoyed the no smoking aspect of the hotel. Beds and pillows were too soft. The shower did not drain correctly so in the shower you had to stand in dirty water. Room AC was not very cold.
The night clerk was very bubbly and friendly on check in and was helpful in helping me figure out how to get to the wifi. There should have been a better explanation in the room literature on how to access the internet from the room. It still refers to a data port on the phone, which is a bit outdated now.
nice, clean, and comfortable. Walking distance to the ball park. Overall a very nice place to stay. after checking in and getting to our room we discovered the a/c was leaking water and the corner of the rooms carpet was wet. We called the front desk at 3pm had to leave at 5:30 with no response. Got back to the hotel around 10:30pm still had nothing done about the a/c. went to the front desk and they had to move us to another room. The front desk employee said the would refund half of our cost for the room but that did not happen.
The young staff was pleasant. The amenities. No spa or continental breakfast (would have paid more for it)
Right next to stadiums The shampoo and body wash were connected to the shower wall and were empty
The beds were extremely comfortable. The pillows were so soft, too. I would go back just for the beds. The staff were also very very friendly! There wasn't anything I didn't like. It was very nice, honestly. :)
Nothing Front desk was rude. Notified them of no heat in our room, they told us to pretty much deal with it.
Love how beautiful the hotel was an how relaxing the room was an Denys was right across the way so I smacked all night lol love this place plus it has a water park .
The hotel was great. The staff was pleasant and eager to please. When we arrived, there was no record of our reservation. If I hadn't brought along my printed receipt I don't know that we would have gotten a room at all. Not the best start to our stay, but after the issue was resolved we truly enjoyed ourselves.
The rooms where very nice and cleane Need more parking
The hotel appearance upon arrival was nice and clean. The gentlemen there when we arrived was kind and helpful. The beds were the WORST! As were the pillows. Was supposed to have a microwave but didn't. The rooms were so warm - even with the air down to 60. Indoor pool door was jammed shut so we couldn't swim. However, the man at the counter gave us tickets to the water park - which was okay but super warm and heavy - but suppose it's supposed to be? Had to get ice from the market because the 2 floors I was sent to to get ice, the machines weren't working. A few more petty things.. Not a fan of the hotel :(
clean room and was quiet hot tub was cold and heavy on the chlorine
After a bad storm and no power there were 350 people all trying to check in at 4 pm. The Staff was amazing in the service they provided to many irate guest. Michelle and staff did an amazing job during a stressful time. The Hotel as a whole needs to be torn down and re built. The rooms were extremely outdated, mold on the ceiling tiles in the room, no hot water, bugs in the blinds, NO air conditioning at all, very poor over all quality for spending $250 for one night because of a concert being in town.
Great for ease in seeing Kansas City Royals play Over $200 per room, very poor value considering a lumpy bed, a missing mini fridge and tiny bathroom. Air conditioning was marginal.
We had a great weekend at Hotel Sorella! All of the staff was great! Especially enjoyed the staff at breakfast. Simone was over the top friendly! We had a group of international students in attendance with us and she made them all feel right at home.
Nice place. Good location. Valet expense.
Being unfamilar with the area, I opted for the valet parking for our stay. When I ventured out from the hotel to the Country Club Plaza area 1.5 blocks away, I found a large free parking garage! Won't make that mistake again if I ever go back there.
Was asked for my room key as proof that I was staying in at the hotel. Was later informed by an employee that the individual that asked for proof that I was staying at the hotel did not ask the Caucasian individuals who were staying at the hotel. Will never go back.
Location Breakfast was disgusting, staff was rude, the bedding smelt of urine (no I am not kidding), not worth the money. Angry!
Large luxury suite with a great view. Friendly staff and great room service selection. Close to the plaza and offers a shuttle service. Room should have included info on restaurant, pool, gym hours and other hotel amenities. Also should include a safe. Indoor pool and spa could use an update (paint faded in spa).
Awesome location....walking distance to the Country Club Plaza. Friendly staff. Very clean. Good food. The VIP concierge room is way too small!!
The madatory inconvenient valet parking that was not disclosed until I physically pulled in. Totally my trip not worth whIle for the get away I planned. The renovation made hotel stay beyond unpleasant and unconfortable. The upchage for absolutely everything considering what wasn't available due to renovating was undesirable. I would not come back there again for these reasons and will definitely share my experience to my friends and business travalers. I think anyone staying there during this "renovation" should be compensated in someway for the checking into that. I'm sure they also were not told the condition of the establishment and was as surprised as I was at arrival and check in.
Love this hotel for many reasons - great rooms (recently updated), coffee shop on lobby level, good service. Great concierge lounge too! I didn't realize until this visit that there is a restaurant on the second floor - it's fairly hidden and I don't recall the front desk telling me about it.
The hotel was really clean and comfortable. The staff was friendly. That I had to pay to get my car parked. I couldn't park it myself. When I tried to get my car from the valet I had to wait 45 min to an hour before I got my car brought out. Need better parking and valet service.
Staff Shabby, shower leaked all over
I've been here on multiple occasions and been happy with each experience. Friendly staff close to the plaza.
I could use iron to dry my washed clothing. I could not connect to the wireless internet because the internet was limited or not available.
good staf,good location,
Great hotel The Staff there was really helpful, great location to go to the Plaza, or Westport 10 minutes walking time they have a shuttle if you are not into walking, or even the metro bus is right outside take you straight to power and light, or plaza. The rooms were very clean as well relaxing, and everything you needed was there. place is very secure at nights. oh the room the breakfast was awesome Blueberry waffles, among all your other stuff for breakfast! I will defiantly stay there again recommend as well to ever need a room for the night in K.C. Props to the girl who works at nights help me unlock my rooms restroom door that locked by itself. The rooms restroom doors have locks, that can lock you out? but the staff got it unlock quickly.
Oh my goodness! From the moment we stepped out of the car and walked through the beautiful secluded garden patio, to the moment we stepped in the door and were greeted and invited to enjoy free margaritas - the staff did everything to ensure our stay was wonderful. Upgraded room for free- plus we returned from dinner to find a bottle of champagne chilling with a note from the staff wishing us a Happy Anniversary. Wonderful breakfast- close walking distance to the Art Museum and The Plaza. We will be coming back here again!
Nice bathrooms and comfortable spacious rooms. I did not like the stain on one of my mattresses and didn't like that wifi had a fee. Not trying to pay for internet when it's costly already.
The room was spacious, clean, and the beds are sooooo comfortable!!! The shower is simply amazing, it was probably my favorite. Being that's it's a casino it was a little out of the way, but well worth the extra driving time.
They've added a fee for wi-fi and the hotel continues to age without much maintenance. Stains on the carpet, very limited but expensive food and restaurant options, lamps with torn shades... just a general, unwelcomed decline. My last time at this property.
Inexpensive and near the airport
Richly furnished and spacious room; very comfortable bed. Very convenient location right outside the airport.
Airport pickup and close to airport They charged me $25 to check in early as I needed to change clothes for my business meeting. They did not mention that had I waited 20 minutes there would be no charge. 'Company policy', the refuge of cowards.
Location is everything! The price was adequate. The room was clean and quiet.
Fast check-in. Very clean room, beds were comfortable. Good price for one night stay. Had to call twice for the shuttle to pick us up at the airport. It took about 45 minutes. Being remodeled so the restaurant looked like a temorary set up with a some square bare tables and an electric food server on the counter. The "bar" was a ledge near the lobby with 2 beer taps and not a soul in site. Places to eat were about 5 miles down the highway.
Great bed, clean bathroom and extra blanket and pillow in the closet, friendly staff
The best were very comfortable and linens were very soft aND perfect after a long day of travel. There was only one ice room per floor.
Very friendly staff.
Price No washcloths
The police were outside dealing with issues
The room had only one bathing towel and we had to ask the front desk to bring more. The lobby closes at 11:00PM.
Newly renovated rooms made it very nice! Excellent price. I didn't feel extremely safe at this hotel. Why? I'm not really sure. Overall, however, it was a great stay.
Easy to check-in/out.
NO hair dryer NO Hangers
The setup for the interior is good. The staff was not very good. It took over 10 min to find an available room, even though it was during normal check-in hours. There were no soap, shampoo, no wash cloths in this room.
Was clean and has everything you need to stay a little while. No bathroom fan, too close to the highway (lots of road/traffic noise)
The women that worked the front desk were amazing...if I'm there around Christmas time they will be getting presents
The girl who checked me in was very nice, but overworked and stressed out. That I helped strip the sheets off the bed from the previous person who had the room and the room wasn't cleaned before I stayed in it.
Excellent location Room was dirty. Was chewed gum stuck to a lampshade. Tub was not cleaned and had about an eighth of an inch of dissolved bar soap in one corner. The burners were filthy. Mirrors had toothpaste spray. Sheets were wrinkled, but hopefully clean? Saw a roach
Front desk gave us all vouchers for free cover to get into the Power and Light district (worth $10 each) and vouchers for free cover for two of the bars within it. No refrigerator or microwave in room. Expensive parking.
It was very close to point of interest. It also had a great bathroom! The bed and pillows were extremely comfortable. The room was a smaller than I expected.
The layout was super cool with a pool in a courtyard and LTS of fun things for kids to do. Even a bad mitten court. We walked into our room and we're greeted by blood stains on the carpet. The feeling is that the hotel had not had any upgrades in the past 40 years. The mattresses were also hard and not very comfortable. Bit it was a place to stretch out after a long drive.
Nothing The room is not anywhere near as nice as the picture. The room smells like cigarette smoke and is filthy. Long dark hair on towels. Door didn't open very well. When we arrived we were told to come back in about 4-4 1/2 hours because our room was still occupied. We came back 4 hours and had to get a different room because the reserved room was still occupied by someone else. The entire building is filthy. The rug has a tear in it by the bathroom door and I tripped over it. There were cobwebs in the bathroom. There was dust around the television. People trying to call front desk kept calling my room. No hot water in the shower so we couldn't bathe while there. Dead bugs on the floor. I will never stay there again and I will make sure none of my friends do either. Overall it was just disgusting, filthy, and uninhabitable. I was scared letting my son sleep in that bed. This place should be shut down pernmanently.
My bed and pillows were comfortable and the wireless internet was excellent! Staff was friendly enough. Indoor pool was nice. The hotel was under renovation and not clean. Carpenter was being ripped up and piles of sand were on the stairs. Care is not taken in attention to detail. Sheets were strained and hair not belonging to us was on the sheets when covers were pulled back. Also there is no elevator and difficult to get luggage to second floor.
location dirty carpet, smelly musty rooms, dirty hallway, beds were lumpy and old, bathrooms were substandard, pool was overwhelming with chlrorine
Nothing Everything ! Filthy! Smelly !
The location worked well for us. Short drive to our activity. The beds were clean and that was the most important thing for us! Upon entering the smell of the chlorine from the pool about knocked you over. The front desk staff was not too friendly (no smiles whatsoever or even a pleasant greeting). The hallway and stairs had worn/torn carpet and needed replacing. The curtains were not even hung so that you could pull them closed. Ceiling had cracks in it over the window. Looked like it could use a complete overhaul. Did not even want to check out the breakfast.
Front desk and fascia looked good My room wasnt ready. Wet towels, bathroom not flushed
Recreation area looked nice. Manager was curteous when we expressed our disappointment. About evert hinges else! Carpets were extremely dirty with food still on the floor in plain to see places and underneath microwave. There was mold growing on the ceiling. Not a good selection for breakfast plus waffle maker wasn't working correctly.
The smell in there was masked, the carpets looked like they have not been vacuumed for a week. 2 of the side entrance doors stay open and unlocked. Most of the patrons gather in side parking lot and drink with music blaring from their cars. Don't be fooled by the name (Ramada Inn)
Breakfast is included which is nice. They have a fun pool and game center if you have kids and plan to hang out at the hotel at all. Pillows were very comfortable and it is a good price for what you get. First room we were put in smelled like mildew, second room smelled better but the bathroom was a little scary. Walls were dirty and door paint was chipping really badly. Nothing extreme just a little wear and tear.
Broken plumbing in bathroom. Unclean. Everything
Location was ok Not worth to pay 3 star price for this hotel.