Car rental at Mexico City Benito Juarez Airport

Car rental at Mexico City Benito Juarez Airport

Search hundreds of travel sites at once for airport car rental deals at Mexico City Benito Juarez Airport (MEX)

Mexico City, Mexico - Benito Juarez
Jan 27 — Feb 3
Same drop-off
Mexico City, Mexico - Benito Juarez
Thu 1/27
Noon
Thu 2/3
Noon

Search hundreds of travel sites at once for airport car rental deals at Mexico City Benito Juarez Airport (MEX)

Cheap car rentals in Mexico City Benito Juarez Airport

Economy$17/day
Compact$19/day
Intermediate$22/day
Standard$21/day
Full-size$23/day
Minivan$63/day
Compact SUV$43/day
Standard SUV$47/day
Intermediate SUV$50/day
Best rates found by KAYAK users in the past hours.

Mexico City Benito Juarez Airport car rental reviews and directory

Rated #1
Thrifty
Best rated
3.6 Mediocre (30 reviews)
1 location in Mexico City Benito Juarez Airport
Thrifty
Locations in Mexico City Benito Juarez Airport
  • 4.4
  • 3.5
  • 3.3
  • 3.7
  • 3.3
Recent reviews
2.0 MediocreJun 3 2021
Noting at allBe able to contact them and find the place.
4.0 OkayFeb 25 2021
Car was clean and relatively new.Car had no gas in it when picked up. (Red light on). One of the wheels didn’t have air pressure with pressure notification light on at pick up. No credit was given when car was returned with Kore than half tank more at return. Credit card info was stolen from the system by someone who was trying to charge the card for other purposes.
5.2 OkayMar 21 2020
Clean and new carQuicker pick up and drop off Cheaper insurance options
5.2 OkayJan 9 2019
The car did sit all of the people that we had in our party, but, we were not informed that you cannot have anyone under the age of 12 sitting in the front middle seat.When we arrived, they did not have our car available, even though we had a reservation. Our plane was delayed and their response was well you were not here at the time of the reservation. We had to wait an hour for a vehicle and nobody explained the huge price increase for insurance coverage until we were picking up the car.
2.0 MediocreDec 31 2018
There were no carsNothingI was not notified and my time wasted
6.8 GoodNov 5 2018
A very used car at a high pricePickup and drop off were easy. Car fit our group. Decent gas mileage.Car was very beat up. Tires were bald. Had a blowout on one and since we were outside of DF we had to buy a used tire and pay for the replacement. Radio volume didn’t work. Springs poking through the seats due to wear. Ended up paying $125/day USD with insurance. Wouldn’t have minded the cost if it was a well maintained or newer vehicle.
3.6 MediocreFeb 26 2018
the dos ñor honor de reservationthe car da a hice the drop of as a fastthe dos ñor honor the reservacion, usted ir a suv they gave us a car and the quote da a more than doble the price on the smaller unit te claime that prices on your web site are just get clients but there real prices are registred when you get to tjr counter
2.0 MediocreFeb 5 2018
Hidden insurance that they forced us to buy and said was mandatoryNothingThought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!
2.0 MediocreNov 28 2017
Car rental thriftyNothingThe merchant did not release the vehicle. Regards, juan
2.0 MediocreNov 22 2017
They attempted to charge me for existing damageThey are snakes. They attempted to charge me for existing damage to the vehicle that was already clearly marked on the damage for when I accepted the vehicle. Complete bs! Beware!!
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Rated #2
MEXRENTACAR
4.8 Okay (3 reviews)
1 location in Mexico City Benito Juarez Airport
MEXRENTACAR
Locations in Mexico City Benito Juarez Airport
  • 6
  • 6
  • 2.6
  • 4
  • 5.3
Recent reviews
Rated #3
Hertz
4.8 Okay (3 reviews)
1 location in Mexico City Benito Juarez Airport
Hertz
Locations in Mexico City Benito Juarez Airport
  • 5.3
  • 4.6
  • 4.6
  • 4.6
  • 4.6
Recent reviews
10.0 ExcellentJan 21 2017
Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.
2.4 MediocreJan 11 2017
overcharged us, Terrible service, junky tiny carThe return went pretty well and shuttle left on time.They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.
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Rated #4
Ace
4.3 Okay (19 reviews)
1 location in Mexico City Benito Juarez Airport
Ace
Locations in Mexico City Benito Juarez Airport
  • 4.7
  • 4.5
  • 4.5
  • 3.7
  • 4
Recent reviews
6.0 GoodMar 28 2021
The car rental company did not have the car I reserved and ended up renting me a different car at a higher cost. The agent said this happens all the time. Should have just reserved a car at a bigger company that's more trust worthy.
2.0 MediocreJan 10 2019
LiesThere weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of time
2.0 MediocreNov 27 2018
They didn’t have my car, I need a refund ASAPNothing, they didn’t even help me getting a different carThe service is horrible, the wait to get my case resolved about my refund is taking forever, I’m about to post about my bad experience everywhere
2.0 MediocreOct 24 2018
PatheticThe car rental company didn’t have the car I prepaid for and on top of that they were rude , unapologetic, unaccomodating . My kids were tired and hungry and we had to wait there for 2 hours and were denied helpEverything ! I think it’s a scam as there was another tourist from Germany who also prepaid and didn’t get their car.
2.0 MediocreMay 28 2018
Gave away my vehicleI'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.
2.0 MediocreMay 2 2018
Bad service and van had several issuesNothingBad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkk
2.0 MediocreMar 14 2018
Mexican car rental insurance is a scam. it’s a shame the prices aren’t more upfront.
3.2 MediocreFeb 20 2018
Horrible pickup experienceN/AI never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another company
2.0 MediocreFeb 19 2018
Bait and Switch!!!!Nothing. They didn't have the car I rented available.They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.
2.0 MediocreOct 21 2017
HorribleThe office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.
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Rated #5
Firefly
4 Okay (6 reviews)
2 locations in Mexico City Benito Juarez Airport
Firefly
Locations in Mexico City Benito Juarez Airport
  • 4.3
  • 4.3
  • 4
  • 3.3
  • 4.3
Recent reviews
2.0 MediocreJan 9 2021
Less extortionate required additional insurance
2.0 MediocreJul 28 2019
After checking in with my reservation at the airport office, (I’d reserved a minivan for my family of 6) ai arrived at the lot they said they don’t have a van because it broke and won’t have another (or anything else to fit 6 people) for two days. So I walked to Hertz and got a great experience.
2.0 MediocreJan 7 2019
Basically a scamWhen I arrived they didn’t have the reserved type of car. I could get a smaller car at the same price, discount was not possible nor was a higher category car. Apparently this is a typical scam done by this locally owned branch of Firefly, they attract customers with low prices online and expect them to take something smaller for the same price as they don’t have much choice after a long flight standing there with suitcases etc. Kayak should be ashamed you give these types of criminals a platform for their scams. I will not use Firefly or Kayak again. SCAM!
8.4 ExcellentNov 12 2018
Overall good butt...The price, the car, the agents. The car was in good condition, the agents were friendly the check out process was quick and easyThe check-in took 1 hour and 20 and we were the only people there. When I declined their insurance, which was more than the car rental itself, they physically charged my credit card the whole estimated price of the car ($300.000.00 Mexican pesos)
Rated #6
Sixt
3.8 Mediocre (9 reviews)
2 locations in Mexico City Benito Juarez Airport
Sixt
Locations in Mexico City Benito Juarez Airport
  • 4.2
  • 4.2
  • 3.5
  • 3.7
  • 3.5
Recent reviews
2.0 MediocreNov 20 2021
No car was available for me to pick up. This makes Paid Reservation useless. Horrible service.
2.0 MediocreNov 4 2021
We reserved our car with them 6 months before our trip, however when we arrived we were told that, despite us having a reservation, they didn’t have any cars left since it was a busy holiday weekend. I asked how that was possible and was told that since we didn’t prepay for the car, they were under no obligation to hold one for us and that this is a common practice in Mexico. Of course there was no communication about any of this when making the reservation or in the 6 months leading up to the trip. At that point we tried to ask the staff for help finding other options elsewhere since we were stuck. However they couldn’t have been less interested in helping us. We ended up having to take a taxi across town to an Enterprise and pay much more than we were planning to. Do not use Sixt ever again!
2.0 MediocreMar 15 2021
Nothing. Sixt sent us a SMS to tell us that the car would be ready at pick up time and asked to call them. I called and told me that the car was not available due to maintenance issue. First they blamed the broker Expedia and then they aknowledged the mistake was on their side. They did not even try to find a replacement car or solution.Everything
2.0 MediocreNov 4 2018
Reservation not honoredUpon arrival at the Mexico City airport Sixt rental company, I was told that there were no cars available. I explained to the representative that I had a reservation and she apologized stating that all cars had been checked out. Due to this error, I had to take. 2.5 hour bus ride to my destination followed by the same bus ride the next morning. I was extremely disappointed and inconvenienced. I will never use this company aagin.
6.8 GoodNov 18 2016
Never againPick up was typical. The vehicle was brand new and perfect for what we needed. The staff was very good.There is a hidden refundable deposit fee of $1700 US dollars they charge at the rental office that was nowhere mentioned on the website.The Mexico city airport which is huge, is extremely difficult to navigate. No clear signage so it was impossible to relocate the drop off point. I was afraid I was going to miss my flight so I just left the vehicle curbside at the terminal, found the terminal rental office handed them the key and told them to deal with it.
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Rated #7
Europcar
3.6 Mediocre (11 reviews)
1 location in Mexico City Benito Juarez Airport
Europcar
Locations in Mexico City Benito Juarez Airport
  • 3.9
  • 3.9
  • 3.4
  • 3.9
  • 2.9
Recent reviews
1.9 HorribleOct 4 2021
Did my reservations online to avoid a timely transaction, got there and was told my reservation was done incorrectly, which it wasn’t. Asked me to l my existing reservation and then proceeded to want to charge me double the amount.
2.0 MediocreMay 8 2021
NothingThey false advertise. They had quoted me $118 for the whole week. When I arrived, they want to force you to take their “protection”. The rate went from $118 to over $500 It is a scam. There was another foreign customer there that was facing the same issue, These company is dishonest and want to take advantage of their customers. Stay away
2.0 MediocreMay 3 2018
Simplemente no recibi ningun carro que porque no tenian disponible y que en una si queria esperar en el transcurso del dia para ver si alguna unidad quedaba disponible
2.0 MediocreMar 12 2018
Upon my arrival I went to pick up my rental at the place indicated and once I was ready to finalize the car rental paperwork I notified that the price was alter from USD$16.43 to USD $60 per day. That was very misleading to set a price and then have it changto higher
4.0 OkayJan 3 2018
I was under the impression that the insurance I purchased would cover the car, however when at the Europcar counter they told me that my insurance did not cover anything and they did not accept it. I had to pay 3 times the price listed online and wasted $40 pre-purchasing insurance.
6.4 GoodJan 3 2018
The rental priceThe insurance price too much
2.0 MediocreJan 2 2018
outrageous price trying to sell the insurance bad...bad ...baddd
2.0 MediocreJan 1 2018
Worst mistake of my tripNever having to deal with europcar ever again againI was given a car with damaged wheels that I then had to pay for after I got a flat tire of 5 miles of driving. They claimed I damaged the rims and requested pictures to prove otherwise. Who has ever taken apart the car wheels when renting a car to photograph a rim. I would rather break my foot with a hammer and walk on broken glass for miles than ever do car rentals with Europcar ever again. This was simply a scam.
6.8 GoodJan 23 2017
Price mattersIt was mostly a pretty easy experience.Cost more than expected and advertised. Kayak did not have the relevant insurance information available at the time of booking, which is the cause for the inflated price in person.
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Rated #8
National
3.6 Mediocre (17 reviews)
1 location in Mexico City Benito Juarez Airport
National
Locations in Mexico City Benito Juarez Airport
  • 4.3
  • 3.8
  • 3.2
  • 3.6
  • 2.9
Recent reviews
2.0 MediocreNov 29 2017
No car available..despite reserving months in advanceNothing..The lady at the counter texting without telling me what's going on. After 15 mins waiting, confirmed to me that there were no cars available at their lot despite my reservation months in advance.
2.0 MediocreNov 21 2017
Reservation canceled due to overbookingNothingThey overbooked themselves and canceled my reservation.
2.0 MediocreJul 18 2017
I didn't like itThe representative that was at the car rental booth was on his phone the whole time since we arrived. After 10 mins on the phone with a sarcastic smile he just said, we are very sorry but, we ran out of cars" how do you run out of cars when you have booked one in advance. Horrible service, will never book through them again. After reading the reviews below, I would have never gone through this rental place. I totally agree with the previous reviews.
2.0 MediocreJun 22 2017
Reserved child seats weren't availablePrice was supposed to be greatUnfortunately, I didn't get National's great price because the child seats I reserved (and confirmed by phone twice in the week before the rental) were not available. The guy at the desk didn't much seem to care, either. So I was left to waste an hour hauling luggage up and down the row of counters trying to find another company with the child seats, which ended up being three times the price that National had promised.
2.0 MediocreMay 1 2017
Disappointing and deceptive practicesNothingWhen I arrived at the airport they did not except my reservation. The pricing provided online was different at the airport. The insurance was triple the amount of the car rental. The taxes as well or triple the amount of the exact car rental. When I receive the car it was scratched all over and was very dirty. I was told that I did not have to wash the car when it was returned and I was charged 600 pesos for the cleaning I was told that I would also be responsible for paying for the repair of the scratches that the car already had.
4.4 OkayApr 15 2017
Never get a car rental on line in MexicoEasy to set on lineBig different price when try to pick up the car in Mexico, $ 5000 mexican pesos just for dropping off the car in a different city, not specified online
2.0 MediocreFeb 28 2017
Terrible agency.Nothing to like here! Awful.I had a confirmed reservation for the class of cars not even available at this location. I understand that the exact car model is not guaranteed, but if I reserve a car for 8 people weeks in advance of my arrival, then I expect to get a car model that can actually fit our entire party with all the luggage, as opposed to being offered a smaller car "at a better price". I literally had to scramble last minute, with my entire family waiting in the arrival hall of the airport and me walking from an agency to agency until I found one that has the car that can fit us all. NO, this is simply not acceptable, not for a reputable rental place and with a confirmed reservation!
4.4 OkayFeb 13 2017
Rip Off!!! Use another car rental companyThe vehicle was clean.I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.
2.0 MediocreDec 27 2016
Total scamWe arrived a few hours late and our reservation was not held. We were offered to rebook a new reservation at 10x the price. This is a total scam to get customers to the counter and then take advantage of them. I will never rent with National again in the US, Mexico or anywhere else.
5.6 OkayDec 5 2016
Staff was great, car was clean, price was not whatCar was good, staff was helpful, place was clean.Price rented from National, which wasn't my cheapest option but i chose it based on reliability and expectation that it didn't have "hidden fees", was not what i ended up paying by a longshot. The car was $7/day and I expected tax and such to raise it up to $10 per day. I ended up paying $177 vs the $50 i was expecting to. Mandatory 3rd party insurance and other fees, i truly don't understand how the price tripled and more!
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Rated #9
Enterprise
3.5 Mediocre (17 reviews)
1 location in Mexico City Benito Juarez Airport
Enterprise
Locations in Mexico City Benito Juarez Airport
  • 4.3
  • 3.5
  • 3.4
  • 3
  • 3.2
Recent reviews
2.0 MediocreFeb 16 2020
Staff was brutal, they tried to con us, we had to wait 1.5 hours to get the shuttle to the rental car and we didn’t take the car because they were trying to con us!You need to have communication between the car rental place. They had no idea we were coming. I had filled out my time of pick up and flight number and nobody there new anything. They also tried telling us we had to buy mandatory insurance which was $1200 USD. I had another insurance policy in place but they wouldn’t let me leave without buying there’s. My wife, infant child and I than left there at 230am to go back to the airport and grab a taxi so we could go to our destination and sleep. We ended up renting another vehicle from elsewhere at a reasonable price. I will never book anything with kayak again
2.0 MediocreApr 5 2018
Up setThey didn't had any car available, I reserved a week before and they never contact me about this issue, so I had to pay 4 times more than I was supposed to paid on a different rental car
5.2 OkayApr 3 2018
Car was wrong, price was wrongCars were cleanThe price was actually 3 times more the amount I reserved it for. The type of car wasn't nearly as closed as the one I reserved. The car broke down and couldn't use for 2 days, I go on vacation for 4 days and 2 of those days were nearly ruined for having a defective car. In spite of this, you'd thing Enterprise would try to make it better... Not at all! they even tried to charge me a penalty fee because when they picked up the broke down car it didn't have a full tank (mind you, it died on me! they probably expected me to push it to a gas a station to fill it up) And lastly, when I returned the car I had to argue for 30 minutes with the clerk because he kept offering insignificant discounts for my troubles, it was like barging back and forth with a street vendor selling me a bag of oranges.
10.0 ExcellentFeb 28 2018
Service0
2.0 MediocreNov 24 2017
They did not have a car for me when I arrive. I rented a car from HertzThey did not reserve the car. They did not have cars
2.0 MediocreNov 24 2017
Worst Experience!EXTREMELY disappointed! Left me stranded in the airport. When i got to rental place they told me they had overbooked and just said sorry.
2.0 MediocreNov 23 2017
No car available at the time of rentalWhy make a reservation if you can get a vehicle ??? Not good
2.0 MediocreNov 21 2017
Reservation was canceled due to overbookingNothingThey overbooked themselves and canceled.
2.0 MediocreNov 5 2017
Made reservation but no car availableWhat's the point of making a reservation when on arrival, despite confirming your reservation, the agency has no cars available? I had to find another rental agency and pay significantly more at the last minute.
2.0 MediocreSep 24 2017
Vacation ruined by EnterpriseI liked the communication part of the transaction. I was sent an Itinerary confirming my rental. I even called the enterprise rental office in Mexico to clarify some questions about my rental, and they were most helpful. I even confirmed that they were going to have the mini van I had reserved ready for me when I arrived at the airport. Funny thing was that they told me I was all set.When I arrived in Mexico, I was told they were a franchise and that they did not have any mini van reserved for me. I showed them my reservation and itinerary that was sent a couple of days earlier, but the agent told me that they did not have any mini van. The best he could do was get me into a Jeep Wrangler. I couldn't fit my whole family with luggage into a jeep. They did not offer me any other solution but to cancel my reservation. I didn't make any other arrangements because I was confident my confirmed reservation was going to be ready. Now we were stranded in Mexico city with out any transportation thanks to enterprise. We managed to get directions as to how we could use public transportation to our destination. It took us all day utilizing 3 buses and paying for two cabs to reach our destination. Very poor service and ruined my vacation, because we had no transportation other that buses to get around.
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Rated #10
Budget
3.5 Mediocre (21 reviews)
1 location in Mexico City Benito Juarez Airport
Budget
Locations in Mexico City Benito Juarez Airport
  • 4.3
  • 4.1
  • 3.1
  • 3.2
  • 2.6
Recent reviews
4.0 OkayNov 19 2019
Office was clean and easy to get to.The car I reserved was not there. I needed an automatic, any automatic. Kayak showed this location as having several automatic transmission cars, one that I reserved. But when I went to pick up the car, they were totally out. So I had to book from Hertz at the airport and we were put about 3 hours behind schedule due to commute, etc.
3.6 MediocreNov 4 2019
Nothing.Full disclosure of complete charges. TOO! Many hidden fees.
2.0 MediocreMay 30 2019
NOTHINGTHEY DID NOT RESPECT THE RATE ON THE RESERVATION AND WANTED TO CHARGE 66 DOLLARS P/D FOR A SIMILAR CAR A VW GOL. THEY SAID THE DIFERENCE IN RATE WAS BECAUSE THEY DID NOT HAD THE CAR I RESERVED WHICH WAS UNTRUE AS A GOL IS A LOW SCALE CAR. I WAISTED 2 HOURS, AND $25 IN TAXIS TO GET TO BUDGET AND BACK
3.2 MediocreJan 3 2019
beware of upselling- the car I had reserved was not available and the choice I was given was either a micro-sized car or an upsell - if the reserved car is not available it should be free. The vehicle given was old and rickety, having 70K on the clock. Crazy to be given that as an upsell. Also an unneccessary 'compulsory' that I have never had to pay before in Mexico insurance charge was added. I ended up paying just to get out but this was not good value for money
2.0 MediocreNov 7 2018
BadNonThe price of the rent at the time of booking was $7.00 but at the time pick up the car was $21.00 more for the insure ce
2.0 MediocreDec 31 2017
Beware: unable to get car, still fighting refund.Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.
4.0 OkayAug 21 2017
More expensive than Kayak priceThe type of car (not too small not too big)They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...
2.0 MediocreJul 30 2017
HorribleNothingGave us a vehicle that was dented and scratched. Zero gas because his boss was not present with credit card. Bought road side assistance that never worked and no knew how it worked when we called to use it. They gave us a car that had a front tire that had previously been flat and repaired so naturally we got a flat tire, luckily we were driving slow otherwise I would not be wrtiting this review.
2.0 MediocreJul 23 2017
The Rent a car didn't give me the car...The Rent a car didn't give me the car because they say that in their sistem the reservation appears after 12 hours. Is the first time that something like this happens to me.
2.0 MediocreJul 4 2017
Poor management and customer serviceWorst experienceI have rented cars at this location a couple of times but my last visit was horrible. Management told me that they will no longer rent cars for a cheap price when I already had a reservation from kayak. Who are they to decide who can rent and who can't. I'm sorry but I took my business next door to SIXT and they were great
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Rated #11
E-Z Rent-A-Car
3.4 Mediocre (5 reviews)
1 location in Mexico City Benito Juarez Airport
E-Z Rent-A-Car
Locations in Mexico City Benito Juarez Airport
  • 3.6
  • 3.6
  • 3.2
  • 3.2
  • 3.6
Recent reviews
2.0 MediocreApr 23 2019
NOTHING. My experience was horribleWell they were trying to over charge me, therefore I ended up NOT renting the car from the agency
2.0 MediocreMar 22 2019
The experience was totally terrible
2.0 MediocreApr 15 2017
The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.
3.2 MediocreNov 28 2016
They don't care about you.It was a car.They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.
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Rated #12
Dollar
3 Mediocre (20 reviews)
1 location in Mexico City Benito Juarez Airport
Dollar
Locations in Mexico City Benito Juarez Airport
  • 3.8
  • 3.1
  • 2.9
  • 2.8
  • 2.5
Recent reviews
2.0 MediocreJan 5 2020
NothingWhen we arrived at the address for dollar, there was a rental place called firefly (never heard of them). They said my car was ready, but that the insurance was 100% over the rental price, and that there was no other way. So, a 900 rental was 1800x obviously trying to take advantage of us because of the dates. They said my booking did appear on their system but the price was other than the one stated. When I started arguing with them, a manager was called, and he said he could lower it a couple of dollars. I did not fall for their scam, and left without a car; I preferred to call an uber. Never again will I rent with either company, and you should be aware, they are using your app to scan people.
3.2 MediocreMar 19 2019
no line.return directions to their lot. accurate car rental. quicker car availability. we had to wait for the car.
2.0 MediocreJan 4 2019
Carless un MexicoDollar Car had no cars available even though I had a reservation. I don’t think they had one to begin with.
3.6 MediocreApr 4 2018
2.5 hours to get a carCar given was not what we reserved. I reserved a suburban and got a Ford Explorer after waiting 2.5 hours for the suburban to show up and had my 80 year old Mother with meThey charged me $230 US per day insurance. A major rip off as the insurance was more then the vehicle rental. Would NOT recamend and I’m sure I’ll get no response to my issues
2.0 MediocreMar 4 2018
Bed experience 3 time more money. I went euro rentals end rent thereFor 3 times less then dollarNone
2.0 MediocreNov 26 2017
I will never use company again
2.0 MediocreJul 25 2017
The worst experience everI arrived at the airport and the dollar representative was super nice to begin with but when I declined their insurance, because I have my own insurance and car rental insurance with one of my credit cards, he said that I was obligated to purchase their insurance regardless. Their insurance was going to be twice more of what the rental car was going to be!!!!! The rental for my stay there was going to be roughly $660 and with their "obligatory" insurance was going to be about $2000!!!! The bad thing besides the outrageous amount of money was that after I had to obviously decline the rental and then had to wait a couple of hours to figure out how I was going to get to my destination which was a 2 hour drive....and this was my first time in Mexico so it was definitely an extreme inconvenience not to have been able to rent my car as agreed on Kayak before my trip. No apologies were even offered nor any other alternative.
4.8 OkayApr 15 2017
Cancelled a lot different price when try to pick up the carThe online way to get a carThey try to charge $5000 for drop off in a different city not mentioned online
2.0 MediocreJan 9 2017
arrived with no car waiting for usnothing.. we got there and were told nope zero cars availableyep you guessed it you gave our car to someone else so when we arrived there were no available cars, even tho we reserved a vihicle well in advance. thanks for that
4.4 OkayDec 31 2016
Held hostage by Car Rental agencyHoliday travel: After waiting 3 hours for my car I finally got to the Dollar Rental agency and was told I had to buy their additional insurance package that multiplied my rental cost by 3. I told the agent I would only prefer the minimal liability that was included in the original offer because I had my own additional coverage from home. He said that was not an option and I had to buy his package. With precious vacation time running out and limited availability from other rental companies I was in no position to consider any other car. So I paid the ransom and drove away completely frustrated.
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Rated #13
Alamo
2.9 Mediocre (23 reviews)
4 locations in Mexico City Benito Juarez Airport
Alamo
Locations in Mexico City Benito Juarez Airport
  • 3.4
  • 3
  • 2.9
  • 2.9
  • 3.2
Recent reviews
2.0 MediocreJan 7 2022
Awful. Arrived at the counter and they told me my booking was subject to availability... and they had no availability. Don't know if it is Alamo's fault or Kayak's..
1.9 HorribleAug 21 2021
We rented a car for less than U$ 400 , then at the desk they were charging up to U$ 1650, so Alamo charged the card above, for more than 4 times that original value, they overpasses my card quota, after a horrible time, they reversed charges but kept nearly 20%, so imagine, mexico by bus whit a disappointed wife, total disaster vacation thanks to a company named Alamo and Kayak as well very unfair... Sergio stevenson
3.9 MediocreJul 27 2021
We had to pay more than double what was anticipated for the car rental. First, we rented it in my wife's name, but they stated she had to show her passport, which was not previously disclosed. As she had already been in Mexico and I was just arriving, she didn't have it with her, so the only way we could rent the car was if I was added as an additional driver, at an additional cost per day. Second, we have insurance coverage for rental cars on the credit card, but they stated we needed liability insurance. They showed us a document stating that this was a requirement with a price per day shown, but then stated that since we had a higher level car we had to pay more, but had no additional documentation to back that up. They finally made a small concession and gave us a tank of gas (worth about US$30 vs. over US$500 in additional fees). They said that we should not rent cars from Kayak or other 3rd parties, because the additional fees are not disclosed by them, but this is the first time I have had this problem, having previously rented cars with various 3rd parties in the U.S., Spain, Italy, England and Ireland. We rented an intermediate car with automatic transmission, but apparently that doesn't mean the same thing in Mexico. When we arrived, they brought out a standard transmission VW Vento, a sub-compact. We had to wait over a half hour for them to bring out a 2019 Nissan Versa, another sub-compact, which was as basic and gutless as they come. We then spent about 20 minutes inspecting the car as it was full of dings, scratches and tears in the seats, that if not documented properly, they would have tried to charge us for. This was my first experience renting a car in Mexico, so I don't know if the whole Mexican car rental industry operates this way, or if Alamo is worse, but the whole experience left a bad taste in my mouth.
2.0 MediocreJun 16 2021
NothingA lot of hidden fees. I had to go somewhere else to rent a car as when I got to the counter the total price was three times the amount I had reserved the car for. The customer service was not the best neither. First thing I was told is that even I had a reservation, it was not guaranteed for them to have a car available for me; these does not make sense for me, what is the point of making a reservation then?
2.0 MediocreJun 7 2021
NothingThey didn’t have car available and refused to honor reservation in any capacity. We had to scramble and call a ton of other places to find a car. They were not helpful at all and blamed it on Kayak for not confirming reservation with them.
2.0 MediocreMay 27 2021
Nothing, everything was wrong with my reservation. The Car, the price, the extra fees, the knowledge of the personnel at the pickupI reserved a 7 seat car and they offered me a 5 seat truck because they don't have 7 seat car on their inventory. Alamo doesn't have 7 seat cars or trucks. They have only 5 seat cars. I don't know why Kayak - Alamo offers 7 seat cars to customers and they don't have cars with that capacity. I called in advance Alamo to ask for extra insurance fees and an agent at their contact center confirmed there are no extra insurance fees because my reservation has included insurance and reservation fees, but at the pick-up location, they charged no refundable 2,000 dollars for the insurance fee plus 1,500 dollars refundable retention fee on my credit card. Clearly, the agent at the front desk was inexperienced and constantly he was asking my questions to his coworker. Finally, I asked him to call his manager to try to solve my questions. Also, The manager did not know Kayak is offering 7 seat trucks and did not know about the high insurance fees. The worst car rental experience. Poor customer service and lack of professionalism. Pick up location: Mexico City
2.0 MediocreApr 10 2021
Our flight was delayed and the Alamo office was closed in the terminal we arrived in (terminal 2). We went directly and as quickly as we could to the old terminal where the office was open. We got there a little after 3pm and they refused to honor the rental. Quadrupled the price and told us we were too late for the original quote. We did not get a car and it made our trip a bit challenging. Very frustrating.
2.0 MediocreJan 3 2021
The rarte was diferente From your website when ingot to the Alamo counter Very disappointed
2.0 MediocreDec 21 2020
Simple! Despite the reservation was made, I’ve got a response «we have no cars at the moment».
3.2 MediocreJun 8 2019
NothingCustomer service
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Rated #14
Economy Rent a Car
2.7 Mediocre (11 reviews)
2 locations in Mexico City Benito Juarez Airport
Economy Rent a Car
Locations in Mexico City Benito Juarez Airport
  • 3.2
  • 3.2
  • 2.7
  • 2.7
  • 2.7
Recent reviews
2.0 MediocreJul 4 2021
I could never find their stand. I messaged and they took forever to reply. At the end I had to rent a car in a different place.
2.0 MediocreJun 11 2021
Didn't pick us up at airport as they stated they would.Hidden insurance free was five times the cost of the rental
2.0 MediocreMay 22 2021
nothing.I did not get the car. When I arrived I was told that the car I reserved was not available and all that was left was an SUV for $190 total. A far jump from the $30 I had agreed to. They did not help me cancel the reservation and were rude in the transaction. I ended up having to rent a car with Hertz for $120 total as that was the cheapest option I could find. Overall a very poor experience and I will not be using this company for car rentals again. Please return my money.
2.0 MediocreMay 8 2021
I was denied the rental because I didn't have a passport and the personal was really bad costumer service the place to rent was hard to find and no solution to get back from themGet a solution to get the car rent I have mi license and credit card was good enough for other agencies
4.0 OkayApr 10 2021
The drop off and pickup from the airport was decent compared to other rental companies I have used.The pickup situation to get the rental was terrible. We were there at least 2 hours just waiting for them to process paperwork and get the car. There were at least 2 other people there having similar issues and taking time out of their vacations to deal with the delays. I would say if you decide to rent from them just be prepared to wait for any service the offer while picking up or delivering the vehicle back to them.
4.0 OkayMar 1 2021
The hidden charges for the rental are exorbitant and higher than the charges of the actual rental
2.0 MediocreJan 28 2020
I try calling them but never answer! Dont recomend it
2.0 MediocreJan 3 2020
Worst car rental in my lifeAs usual They have the usual extras in insurance but not to the point where they highjack the car if you don’t pay for insurance they simply told us to a rental of 169 that if we don’t or insurance for 679 that won’t even give us th car. In mexico just don’t bother
2.0 MediocreMar 28 2017
Terrible car rental companyNothingThey lied and said they only had one car. The company is corrupt. My license plate was stolen and the are charging me?
Rated #15
Avis
2 Mediocre (1 review)
1 location in Mexico City Benito Juarez Airport
Avis
Locations in Mexico City Benito Juarez Airport
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
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Rated #16
GREEN MOTION
1.9 Horrible (6 reviews)
1 location in Mexico City Benito Juarez Airport
GREEN MOTION
Locations in Mexico City Benito Juarez Airport
  • 1.9
  • 1.9
  • 1.9
  • 1.9
  • 1.9
Recent reviews
1.9 HorribleAug 21 2021
My flight was delayed and they closed before I could get there. I went first thing the next morning to pick up the car and they said they didn't have one [even though there was a rental in my name for four days]. After trying that afternoon and the day after, they couldn't stick to the contract. Priceline was unhelpful and said they would get back to me within 7-10 days. Would NOT recommend
1.9 HorribleAug 17 2021
No car available and had to rent from another agency.I will never choose Green Motion and I don’t think Kayak should do business with them. I was offered a 2 person small truck that would have been illegal to drive out of the city to my destination.
1.9 HorribleAug 16 2021
I never got my rental. They were asking for more than $400 to include an insurance should be offered as a suggestion. I canceled right there and still waiting for my initial money I paid to get reimbursed. That changed all my plans. This is so frustrating and annoying. The rental company Green Motion should not be using intermediaries that evidently are tricking potential renters. The price quoted should be all in (with exception if you want further insurance or to reduce the premium). This was highly frustrating and very unfair.
1.9 HorribleAug 3 2021
for me it was the worst thing I got to Mexico at 10 o'clock and there is no branch inside the airport the phone number and the one coming in the reservation was wrong I lost time and money looking for the branch until a lady told me where I was and by the way it is outside the airport and in a very ugly area, her schedules are not those who go on the reservation or on her website when I arrived at the establishment was closed I lost the money and the annoyance that caused me was too much, I felt cheated and scammed.... . they should not do those to foreign people rather should give them confidence that if they are airport facilities so that people feel safe and proper and answering telephones and at least, so I take advantage of the space to be solitary returning money for a service they do not use and it was not with correct information.
2.0 MediocreSep 20 2019
No car available, still not refunded. Inadmissible. When I contacted green motion they told me that I had to see directly with you because they did not have my credit card.
Sunnycars
3 locations in Mexico City Benito Juarez Airport
Sunnycars
Locations in Mexico City Benito Juarez Airport
Recent reviews
Mas By Mex
1 location in Mexico City Benito Juarez Airport
Mas By Mex
Locations in Mexico City Benito Juarez Airport
Recent reviews
America Car Rental
1 location in Mexico City Benito Juarez Airport
America Car Rental
Locations in Mexico City Benito Juarez Airport
Recent reviews
FlexWays
1 location in Mexico City Benito Juarez Airport
FlexWays
Locations in Mexico City Benito Juarez Airport
Recent reviews
keddy by Europcar
1 location in Mexico City Benito Juarez Airport
keddy by Europcar
Locations in Mexico City Benito Juarez Airport
Recent reviews
NU Car
1 location in Mexico City Benito Juarez Airport
NU Car
Locations in Mexico City Benito Juarez Airport
Recent reviews
Payless
1 location in Mexico City Benito Juarez Airport
Payless
Locations in Mexico City Benito Juarez Airport
Recent reviews
Rhodium
1 location in Mexico City Benito Juarez Airport
Rhodium
Locations in Mexico City Benito Juarez Airport
Recent reviews
Right Cars
1 location in Mexico City Benito Juarez Airport
Right Cars
Locations in Mexico City Benito Juarez Airport
Recent reviews
206 travelers who rented a car in Mexico City Benito Juarez Airport gave the car agency they used an average rating of 3.5

Car rental locations at Mexico City Benito Juarez Airport

Good to know

Most popular agency

Europcar

Most popular car type

Economy

Average price

$17/day

Good deal

$7/day

Top tips for renting a car at Mexico City Benito Juarez Airport

  • Having a car rental at Mexico City Benito Juarez Airport will make it easy for you to move throughout the city and explore all its sights. While Mexico City does have its own public transportation system that consists of bus and metro lines, driving is still the quickest way to head anywhere. When you have your own Mexico City Benito Juarez Airport car rental, you will have the flexibility to create your own schedule and it will be easier for you to move your luggage.
  • There are many types of models for you to choose from for your car rental at Mexico City Benito Juarez Airport, depending on your specific preferences. Economy and compact cars can be a convenient choice if you’ll mainly be in the city center, as it will make it easier for you to find parking and navigate through traffic. If you know that you will be going on longer drives to nearby cities, you can choose a spacious SUV instead.
  • Once you are ready to return your car rental at Mexico City Benito Juarez Airport, you can do so by simply bringing it back to the same place where you first picked it up. Most of the rental car companies keep their fleets on airport property, so make sure to remember where exactly your company’s respective fleet is located. Depending on the company, you may have the option of dropping off your rental outside of the branch’s business hours.
  • Mexico City is large and is known for being a bustling business hub and destination amongst travelers. Because of this, the streets can often be congested. If you want to make sure that you don’t get caught in a traffic jam, try to pick up and return your rental outside of rush hour, which is normally between 7 and 9 am and 5 and 7 pm. There are a few major streets that are known for being particularly busy, and these include Interstates 85, 95, and 950.
  • 25% of our users found rental cars at Mexico City Benito Juarez Airport for $8 or less
  • Book your rental car at Mexico City Benito Juarez Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Mexico City Benito Juarez Airport