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The location to the beach for Memorial Day weekend. The main receptionist C.Marthine, I believe was her name, was very very rude and made my visit feel very unwelcoming. She Had an issue with my roommates and I sitting in the lobby area.
Nicely Decorated Good Location Was on floor 3 and could always hear the people moving around upstairs. They didn't clean the bathrooms too well... Let us without toilet paper for a day.
The staff is clients friendly,however not always professional, perfect location close to sobe attractions and beach Noise in the rooms due to thick walls, very average choice of brekfast food
Nice rooms, great staff They made us pay a resort fee per night that was not optional. Unfortunately it rained our entire trip, so we could not use the beach chairs or towels, but I was still charged anyway. ALSO. There is no pool. It is very misleading because it stated there was, but it is not built yet.
the location, the breakfast and the value for money were excellent.the beach is very near, only one block..
The location was pretty good The bathroom could be improve and the checkout is way to early
The staff was friendly Only complaint I have is I smell smoke coming into my room. I guess I was next to a smoking room. I prefer non-smoking.
Position of the hotel, personnel. And really Is a good choice if you wnt to have a quiet area in the South Beach. We enjoyeed our stay there. In bath the tub need to be changed.
Nothing I've stayed in hotels for the past 25 years. This was one of my worst experience. My room had 2 queen sized beds and it was the smallest room I've ever seen. After fitting 2 queen beds there was no space left to even walk. Smallest side tables which can not be used for anything. Small closet, the doors of which won't open. Miniscule bathroom. They charge $10 resort fee per day which includes towels and beech chairs. When I asked for extra towels, the front desk lady sternly mentioned "you have already taken 4 (when I had taken only 2 and wanted 2 more) and refused to give anymore). Jose at The front desk was very helpful and always smiling otherwise this is a rip off. No pool, awful drinks and nothing else I would recommend. Stay away from this place. I had horrible experience. Hope you don't!!!
The location, at Ocean Drive. We could hear every noise from the street. Difficult to sleep well.
Great decor and location. Staff was very friendly and helpful. Rooms were on the small side and the bathroom was tiny.
Good location in South Beach and on beach. Chair and towels included in resort fee. Small Pool
Pool was out of commission, there was jack hammering going on early literally outside our balcony. Staff was not responsive to complaints. Horrible stay. Horrible staff
This Marriott is a beautiful hotel. You walk right onto the beach. The staff is wonderful. They are attentive, friendly, courteous, and overall just genuine about wanting to please customers. This hotel is one of the nicest hotels we have ever stayed at when taking into consideration the overall experience (i.e. Location, staff, cleanliness, accommodations, pool area, etc) The rooms are a little on the small side.
Location, quiet and staff bathroom sliding doors and dirty floors.
Room amenities staff location Nothing
The location is great because it's a beachfront hotel. Front desk staff is very courteous and nice. Not the service I expected. The valet staff is not the most welcoming at all. No warm greeting or smiles at all. I was really dissatisfied with the quality of the room. I had called ahead to get a preference of room. I got a room that was on a low floor and with no city or beach view like their website states. The worst part is that this particular room has a balcony that is in the view of the next rooms balcony. Meaning that our neighbors can walk out of their room and look directly into our room. We had to keep the blinds closed the whole stay for privacy. That was the worse part. Very disappointed. Lastly there wasn't a hairdryer and housekeeping opened out door an hour before checkout time.
The location The family room which is too small for 2 adultes with 2 kids
The customer service and the people at check in and at the hotel Overall were great . I loved whole time there , nothing negative to report.
The rooms were beautifully appointed The hotel was under construction which we knew and expected. That was not a problem. But the service was terrible and the service people even a bit rude, The common places were not clean and were often trashy, and overall it did not live up to the standards of the cheapest Marriott I've ever stayed at.
We were down for the Miami Boat Show, which we attend every year. I must say, through all the years we have attended, this was the cleanest, most comfortable & friendly hotel we have stayed in. The staff was great, very attentive. Cleanliness is most important for us and this place passed with flying colors. We also had our puppy with us and everyone was great with her. The newly renovated room was super cozy. The entire hotel is undergoing renovations but it wasn't even a bother. Looking forward to seeing the end result! I would stay here again. Honestly, the only downfall was location. We were a bit farther south and A taxi ride vs walking distance from where we needed to be BUT we would totally stay here again.
Great access to the beach and ocean drive. Clean, great looking rooms with fantastic views. Also very attentive and professional staff! Highly recommend! Would be nice if the recliners, towels and umbrellas on the beach were complementary to guest of the hotel. But, south beach in general is pricey.
Near the beach. Comfortable beds One day not enough towels. Another day one of the bath robes removed.
Service, comfort, style, pool, location, this place was top notch in every way.
could not fault the house keeping, very clean. Excellent location and friendly staff. the bar downstairs did not have a great atmosphere. (the weather for us was not warm enough to be at the bar on the roof top- which is fab), but the downstairs bar lacked appeal.
Everything. Super hotel with quality staff. The rooftop pool and bar were excellent, the room was superb and our whole experience something to remember.
Location is central to everything in South Beach. The staff is very helpful and goes out of their way to make sure guest have an enjoyable stay. The room was very clean and the cleaning staff did a great job keeping the room clean even sweeping the sand from the beach off the floor. The walls are paper thin and you can hear guest in other rooms all around. Guests in the halls can get noisy and those sounds come through pretty clearly.
Walkable to restaurants, clubs or the beach.
Great location, lovely hotel especially the rooftop pool. Cocktail bar and catering brilliant. Staff very friendly and helpful.
The staff was amazing. The only thing that bothered me was the internet was not working.
Lovely accommodations, excellent customer service, beach, shopping, restaurants, good recommendations for dining Crazy spring break activity- couldn't relax and enjoy a glass of wine at cafe due to nightlife, traffic was a bear when I arrived but handled well by concierge and valet
Room design Swimming pool
Location, Pool and the enviroment. The walls are too thin you should stay on the third floor
For the price I paid this was the best value hotel I have ever stayed in. Staff was fully flexible and attentive to my needs and knew the excellent surroundings of the hotel. You could actually have a meaningful conversation with the dude caring your luggage. Room was big and with many good practical and esthetic genius details. On a hotel this class you will normally have a complementary bottle of water. But beside this I can't put one single finger...
the rooftop pool, the view from the pool,the additional beach beds and towels only breakfast a la carte
Location was ideal, located just off the main strip. Easy walk to beach, shops, and restaurants. Boutique style hotel was perfect - had a great feel. No.
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I love this hotel! The staff is excellent and the location is close to everything you want to see in Miami!
My wife really enjoyed the fact that our room had a stairs in it & we were only two blocks from the strip on South Beach. The entire experience was GREAT!! We got there pretty early & couldnt check-in early but that isnt the fault of the hotel. The hotel was nice enough to hold our bags until our room was ready.
This guest did not leave comments about this hotel.
it is unique boutique not standard. nice touches -- homey yet clean beautiful grounds no
Best location and great atmosphere!
Very happy with the location, room service, food, staff. Nothing
Loved that they gave free breakfast and two free drinks during happy hour. Plus the beach was across the street. The room was very small and outdated. The a/c wall unit was very loud and would walk you up when it would turn off and on. Was hard the adjust the shower to a good temperature and every two minutes while talking a shower it would go from cold the very very hot real fast.
Excellent location. If you want to be in the middle of the action this is a great location Rooms could use some updating. Most of the street noise was filtered out but there was more guest noise than I would have expected. Décor is definitely eclectic. They had incense in the hallways which was very strong - gave us both headaches.
The staff extremely friendly. The hotel very clean. The decor of the room was tasteful. Beach front a plus, free towels to the beach and 2 chairs at the beaching waiting on you. Great experience and would recommend to friends. No pool in the hotel.
The room was nice and clean. N/A
The hotel was great; service was top notch; i would absolutley recommend this hotel to someone looking to stay on ocean ave...location is in the middle of everything there is no pool, however the hotel provides outstanding beach ammenities for free (great comfy chairs and towles) The valet service was the only bad part of my stay at the pelican. i was told to call for my car 20 minutes ahead of when i needed it. It took an hour on one occasion and 45 minutes on another. I recommend that if you have dinner reservations call an hour in advance for your car.
Excellent service. Nice and warm staff. Delicious food. Check in & check out fast and agile.
Great hotel for the price. NO BUGS!!! Everything was great except the bed. The bed was really HARD!!
Interesting and quirky decor. Very good shower, comfortable room, surprisingly quit given its location. Staff friendless. Breakfast surprisingly good Parking is a hassle, can get tiring walking through an aggressively marketed bar/restaurant to get to your room. But pretty much every hotel on the strip has those issues
Location of the hotel is brilliant, bang in the middle of SoBe, the deco and names of the rooms are brilliant and innovative, love the fact that they leave next day's weather prediction and choclates on your pillow every evening Rooms are small
Staff is friendly and helpful. Rooms are too small.
Beach towels and chairs are included, the location was perfect and the restaurant, although expensive was excellent! Nothing
Bathrooms are beautifully decorated but not safe. The glass doors at shower do not close properly and there are no handles to hold on to. My daughter fell in the shower and broke her toe. Hotel staff was very helpful but not a word from the administration.
the staff were helpfull, and it was ideal for seeing the art deco area. the resterant was very good, i could not falt this hotel.
Snobby attitudes. Just didn't seem very welcoming
I liked that it was on the beach. The rooms were clean, the staff was very friendly and the location was ideal if you're looking for an authentic Southbeach experience. I didn't like being so close to Nikki Beach because the music could be heard in our room from 6 AM to midnight. The food at the hotel was way overpriced ($22 per person for an average breakfast and $16 for a mixed drink!!) I also didn't care for the tiny pool, but the beach made up for it.
the reception staff are not so helpful.
Amazing location, walking distance to the beach and restaurants. NO need to rent a car in South Beach or hassle with traffic! Plus, the kitchen in the room is very convenient. They charged me for 2 Nespresso pods. I think they could have thrown that in given that we are paying $300 for the room! Unfortunately, that put a bad taste on a great stay.
this hotel was decorated really cute. It was next the pink restaurant. It was bigger then my friends who paid a lot money for her hotel. It was like a suite,had iron, blow dryer. It had refrigirator, microwave and their staff was available all the time. What was really surprising was that they provided towels and umbrella. This hotel is near eveything. Wet down a few blocks. Will always stay here!!! our terrace was huge nothing
The hotel is in the middle of everything. It's very nice and affordable.
This was my third visit to the Bentley and first for 10 years. It did not disappoint with its super location on the corner of Ocean Drive and 5th street, great rooftop pool with sea view, friendly, helpful staff and well furnished suites and the great beach facilities at their sister hotel the Hilton Bentley just 5 minutes walk away Nothing ! I look forward to returning to the Bentley at an early date
My room, the view, pool, location, staff. Taking two elevators to get to the room.
It was near the beach Fridge made strange noise when cooling process stopped and it waked me up all times. Near the bed was something on the floor and it was sticky.
The staff were extremely helpful and supportive of our stay intention (which was to party and enjoy Miami Beach) and the location (one street back from the beach) second to none for the price we paid. The rooms were freshly renovated with immaculate decor with plenty of space and all the necessities needed for a great weeks stay. Thoroughly recommend and will be staying there again if we return.
The room, amenities and prices were all wonderful. We've stayed here 3 times over this year and it's been wonderful each time! Night shift staff was a little unorganized on checkin which was abnormal per our last experiences. Valet was difficult to locate, no help was offered with bags, and the front desk forgot our IDs, credit cards and the process took longer and involved more waiting than normal.
Very conveniently located close to the beach and to all the nightlife. Interior is very cosy, and very quiet although if in the middle of the action. Very handy if you want to have a snack/breakfast (kitchen), enough space to work, or receive a couple of guests for a drink. Nice modern furniture, great TVs. Feels like home.Friendly staff. There is no real hotel lobby
The staff was horrible! The absolute worst service we ever had. They claimed we had no reservation, charged us $1.15 cents per call for numerous local calls that never connected because of a weird dialing protocal completely unique to them and no dialing instructions on the phone, double charged our credit card (pre-payment and then claiming no prepayment), wake-up call 1 hour late (run for plane!
The bed The lack of small face towels. And housekeeping came in too frequently.
The staff in paticular Terrance and Patricia made our 2 week visit very pleasurable. They were extremelly helpful and we will miss them dearly. The rooms were excellent especially for a group of people who dont want to be restricted to a hotel room only - having a lounge and kitchen area made things so much more comfortable and enjoyable.
The hotel's design was nice but is seriously run down The hotel was filled with very noisy groups of young people. Many things didn't work and the staff just didn't care
The location of the hotel. 1. air conditioning did not work and leaked in room. 2. there was no mini bar menu provided. 3. the hallway was run-down and dark. 4. the room did not feel clean. 5. lack of facilities (i.e., pool, gym, bar, restaurant, etc).
Absolutely nothing - It was the most atrocious hotel I have ever stayed at. They charged me for a 2 bedroom room and gave me 2 beds in one room - and will not return emails requesting this to be fixed. Charge of $2900 for 4 nights - completely unnacceptable. It was filthy and dark and dingy, fire alarms going off constantly in the middle of the night, rude reception staff, a bathroom door that wouldnt close. Every time i walked through the reception someone was complaining... this is the worst hotel i have ever stayed in, and I travel 20 weeks out of the year.
location. Noise, fire alarms, guests fist fights in courtyard, resort fee
Every one was really helpful
Location Value Clean Space Large flight of stairs to get in (not bad, but may be an issue for some
By far the most gracious I've ever been greeted by a hotels staff. We felt very welcomed and all of our questions were answered and the concierge Dion did his best to give us ideas and great referrals for dining and activities. We will be back. Highly recomend.
Nothing. Dirty, broken down, non-existent staff assistance, tiny rooms.
The location was very good. Right next to the beach, clubs and shopping areas. The people next door have been way too loud that I had to call the reception at 2am. Since "the party" didn´t stop I had to call again at 3am. I think it´s still should be like a hotel and not like a hostel where all the teens can party all night long when other ones need to sleep.
The room was nice and across from the beach. You can walk to everything, it's just a little expensive but hey its Miami. This is not a family friendly hotel in my opinion, but the staff was great. Check in went smoothly, the room was clean. You could not ask for more. The room was very small and we were on the main floor so we heard all the noise on the block and traffic.
Frontdesk staff members showed a complete lack of competence, service ability and finally the hotel stay is marred by an absolute lack of logical relationship between price and product.
rooms were clean, friendly staff, pretty quiet for the party area of south beach, good food at resturant, safe, convient store attached to hotel elevator was very scary- just used stairs, maid comes knocking early- put up do not disturb sign!
clean rooms, great location, good restaurant, noise reduction windows!!!
The beachwalk. Loud restaurant and bar at the entrance. Other things that didn't work: elevator (with expired certificate), remote control for tv, two light bulbs that never were replaced during stay, battery for smoke detector and mattresses that were of sub-IKEA quality.
Easy check in Easy check out Was able to upgrade the room! Very satisfied with our upgrade big room and bathroom. Would defanitly recommended to others and even stay again at the roommate Waldorf. Perfect location for staying at the beach. Went for the Fourth of July, fireworks were right out front on the beach :))) Small elevator but everything else was fine :)
It was very central close to the beach and activities. Right in the heart of the Art Deco District. It was very noisy. You could hear every door close and not sound proof at all.
Very nice location close to all the action and the beach, clubs, good food. hotel has paper thin walls, we could hear everything, doors shutting close, everyone who walk in the hall way, all the noise seemed like it was inside the room, the bathroom was old and durty we actually bought a bottle of bleach spray to clean it, Ive have stayed in other hotels on the same location and never had that problem. but if you are looking not to ever sleep, and to be close to all the action is perfect.
Loved the location. Hote staff was friendly and very accommodating. Hotel was beach side and provided beach chairs and towels for guests. It was also within feet of the legendary South Beach bar "Mango's". We were even given free passes to get in! It was also within walking distance of the "Hop on, Hop off" tour bus stop that we used throughout the weekend to get around Miami. Noise level at night was somewhat high, but to be expected from any Ocean Drive hotel. We did hear a lot of noise from our upstairs neighbors.
Location is perfect!
liked the location and trendy atmosphere. also, room was upgraded to ocean view with balcony at no extra cost.
Excellent boutique hotel on the heart of Ocean Drive that offers all the ammenities a 4 star can offer! Very pleased, thanks SSBH!
Modern hotel, excellent service, Clean and environmental friendly (bonus +++) I love everything.
Location was great. Near restaurants, bars, shopping, beach and public transportation. Rooftop pool was very nice, warm and clear.
Everything was perfect, I would love to stay here again.
Perfect location, quiet, across the street from the beach. Very clean rooms, roof terrace with spa pool & great view. Service was superb. Alex's great food recommendations & friendliness (as was all the staff). The awesome reviews are well deserved. After some long thought, the only bummer was at first...we desired a cafe. But with all the great "local" food nearby that the staff recommends, who cares?!
Room was clean, bright and spacious. Restaurant was the best food we had and the roof was great to relax with a paper and cocktail.
design and the location no breakfest
It is very nice room, Beach side and excellent customer service. no microwave.
Beautiful rooms, and very attentive staff. I have been traveling to Miami for over 20+ years, and like the Sense Hotel the best of all the rooms and staff's, that I have experienced. Better than the Loews, Delano and National to name a few. It is a different experience, since there are very few amenities..ie lounge/restaurant...But all that is outside your door! Great staff....i will always consider the Sense on my future travels to Miami.
Staff very friendly and helpful. A few blocks from the center of the action if that is important to you.
Everyone is accommodating
Location, friendly staff 2 domestic bottle beers $20.00 and they automatically charged gratuity of $3.00 to take the tops off the bottles. Ate at the curbside restaurant in front of the hotel. I had bacon, scrambled eggs and oatmeal and my wife had salmon omelette and we both had a beer and the bill was $85.00 I live in Vegas and those are higher than Bellagio prices and Bellagio is a palace fit for a king compared to this place.
Staff were very accomodating and changed our room after our first night(at our request due to noise),great location,hip and trendy hotel. Would stay there again and strongly recommend it for anyone. They even provide you with beach towels, which was great as I'd forgot ours! Noisy doors, but have already had response to my feedback comment card and these are currently due to be replaced. This was only minor though as everything else was great and it would not put me off recommending it
The location was excellent and the room was nice & bright. The hotel is refurbished nicely, although the finishing is a bit rough. Also, we were located on the backside of the hotel where the view was not so nice (backstreet alley), but then again: we only went to the hotel to have some sleep after a night on Ocean Drive... ;-)
Close to the ocean The wireless network access did not work
Proximity to the beach, Ocean Drive night life and shopping Almost all staff were excellent and fiendly. One was not.
The staff was wonderful and accommodating. The complimentary breakfast was a nice touch, as well as the beach chairs and towels. The location is perfect. The only thing we could think of was the bathroom door in our room - it was made of lightly frosted glass that left little to the imagination when anyone was using it!
We stayed here for a hen weekend and the staff were fantastic. I've yet to find a hotel who are as helpful cheerful and accomodating. Sabine in My Thai looked after a huge group of us and was extremely professional and organised as well as really good fun! The food they served was delicious and presented well.Youshf at the front desk was really pleasent and helped keep me calm considering how big our group was and also looked after our belongings which we practically dumped on him!..and to Nigel the duty manager who was also very good to us Everything we asked for was dealt with in such a professional manner. Considering there were 30 girls not one of them had a bad word to say about The Beacon- we were all blown away Not a thing was wrong with the Beacon.In fact my mum and my sisters hope to come back for a nite in December! Oh and Bernadette in reservations was a lifesaver and handled an extremely difficult task of sorting out our rooms! Thankyou!!!!
We wanted to experience the life style of south beach and thought that the Beacon would give us this opportunity. We had a great time and the hotel is located right were all the action is during the day and night. The art deco buildings and inside deco just made our two night visit the best ever. knowing that the hotels back in the day had small rooms, narrow hallways and a small lobby just added to our enjoyment of stay at the Beacon. Even though some of the reviews made negative comments about this we loved every moment we spent at the hotel and time on South Beach. We liked everything.....
the location is excellent, it is across the street from the beach. The front desk staff was very helpful. I had a room with a king bed and I had very little space to move around the bed. The room is extremely small. Valet parkin is very slow. You have to call for your car at least 30mins in advance.
The staff was very friendly and helpful. Our room was small but very clean and comfortable. The hotel exceeded my expectations. No complaints at all!