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With a stay at The Setai in Miami Beach, you'll be 0.5 mi (0.8 km) from Lincoln Road Mall and 9 mi (14.5 km) from Phillip and Patricia Frost Museum of Science. Featured amenities include complimentary wired Internet access, limo/town car service, and complimentary newspapers in the lobby. This hotel has 2 meeting rooms available for events.
Overall 9.0 Excellent
Based on 137 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
9.6
Pros: A sea of tranquility in the Miami Beach party scene. Serene, elegant, quiet, and peaceful. Just what we needed.
Cons: The restaurants, while good, were never packed. Not much of a scene or bustle here.
Crescent Resort is a gem of Art Deco design located in the center of the SoBe Historic District on South Beach's internationally-known Ocean Drive. By day, relax on Miami Beach, shop the hottest fashions, lunch at a sidewalk caf, or explore a local art gallery. By night, indulge in new cuisine, play in trendy night clubs, or take in a theater or dance show. With comfortable accommodations, Crescent Resort is a perfect South Beach retreat. This resort destination is recommended for families without children.
Overall 8.9 Excellent
Based on 39 reviews
All
- All
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
With a stay at National Hotel, An Adult Only Oceanfront Resort in Miami Beach (South Beach), you'll be steps from Collins Avenue Shopping Area and 4 minutes by foot from Lincoln Road Mall. Featured amenities include a business center, express check-in, and express check-out. This resort has 4 meeting rooms available for events.
Overall 8.4 Excellent
Based on 1,234 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
8.0
Excellent
8.0
Good
6.8
Pros: We had a great stay till the end when they overcharged my card and a week later they are still holding the money.
Cons: Jessica the Reservations Manager is rude and unprofessional. Very pricey and on top of that they hold over $400 you never spent on your card..RIDICULOUS!
Okay
5.1
Excellent
10.0
Excellent
8.0
Excellent
8.0
Good
7.4
Excellent
8.6
Pros: I think the best thing was the great staff. They went above and beyond good service.
Cons: The hotel was still under reconstruction so elevators were slow. And they automatically added tips on the bill which seemed to be a Miami habit.
Excellent
8.0
Pros: We loved the pool and beach access at the hotel. The outside staff was amazing and super helpful. The $19 a day charge for pool/beach service was WELL worth the money spent.
Cons: The first 2 rooms they tried to put us in were IN the stairwell. We read reviews that the hotel will put people in those rooms. It was VERY frustrating but they did end up moving us to a normal room on the 3rd trip down to the front desk.
Mediocre
2.0
Pros: Location
Cons: Small rooms, rude staff and slow service, no hot tub, overpriced food, really annoying/small bathroom and closet, no Wi-Fi which was supposedly free and included, minimal outlets, ridiculous $19 daily service charge, slow elevator, lots of ongoing renovations with hammering early in the morning.
Excellent
8.0
Pros: Great access to beach, beautiful pool area.
Cons: It took 50 min to get my car. I was told it was because of "shift change". I asked for the manager to call but they never did. Unreliable Internet. I was unable to connect.
Excellent
10.0
Pros: Food, room, location, beach, pool...all were excellent.
Excellent
10.0
Pros: I enjoyed the professional attitude and behavior of the staff.
Cons: Everything was perfect.
Excellent
10.0
Pros: I loved the exceptional customer service, Natalya was amazing. Customer service makes or breaks a vacation and the national definitely made it.
Cons: Didn't like that our room was on the stairway but it worked out because we had loud music and we didn't disturb the neighbors.
Excellent
9.4
Pros: It's nice to be in the middle of everything yet there is not a scene at this boutique hotel. Rather it is mellow and elegant.
Cons: No ice machine and restrictions from bringing on outside food and drink
Excellent
9.4
Excellent
10.0
Excellent
9.7
Excellent
10.0
Good
6.0
Excellent
8.5
Pros: Amazing infinity pool. Hotel is on the Beautiful beach with two chairs and towels included per room.
Cons: Hard to sleep due to people partying. Good part the hotel doesn't tolerate . Security is ready to help.
Good
6.8
Pros: Great location, architecture, and a clean room. The beach out back was beautiful and servers at the bar out back were great.
Cons: There was a party there that didn't stop until 1am. Carpet wasn't laid correctly and had many humps to trip you up sometimes. Bed was on a wooden box frame with sharp corners that stuck out far enough to leave a few marks on your shins.
Excellent
10.0
Pros: Staff was incredibly friendly and accommodating. Awesome location. Very clean and great decor.
Good
7.1
Pros: The location, easy to get to the beach
Cons: One of the pools were being reconstructed, but there wasn't a notice about it anywhere on the site. Should've gave guest a discount. Very disappointed
Excellent
10.0
Pros: It was incredible. The hotel is beautiful with an amazing pool and beach. The staff is friendly and provide wonderful service. I would stay again at the National without a doubt.
Excellent
8.0
Pros: Everything perfect about this hotel
Mediocre
2.0
Pros: Nothing
Cons: Air broke 2 nights terrible service terrible crowd and the TV was broken my whole stay. Everyday is have to complain about it and nothing was done. When I asked for at least a night or 2 free because of the inconvenience I was denied
Paying tribute to the vibrant culture, colorful history and glamour of Miami with sophisticated ease, The Ritz-Carlton, South Beach is your gracious host to the most exotic place in America.
Overall 8.0 Excellent
Based on 94 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Good
6.5
Cons: I was charged twice for my staying and although I've contacted the site several times and it's been three weeks I still couldn't get my money back
Excellent
10.0
Pros: Location, pool area, room & bed comfort. It is located right out of the loud crowd on Ocean Drive, so it is a lot more chilled and relaxed. Overall, much better than all other hotels on South Beach.
Cons: I can't quite say it was a true 5 star experience in terms of appearance and for the premium price. But again, a lot better than the other hotels around.
Excellent
9.1
Pros: Every staff member said hello to me. Staff was very friendly
Cons: The Spa experience was ok, Massage for a deep tissue was weak. The Sauna was not on, I turned it on but should be preheated for guests or what good is it. For $440 for 2 - 50 minutes massages I expect more.
Excellent
9.4
Excellent
9.7
Excellent
8.5
Excellent
8.0
Good
6.6
Pros: I like the location and the beach area.
Cons: The room had big stains on the carpet & it was not well maintained or cleaned.
Okay
5.6
Pros: Staff, location
Cons: Not up to Ritz standards! More like a motel
Excellent
9.3
Excellent
10.0
Excellent
10.0
Excellent
9.3
Pros: The first night was a disaster. At about 5:45 p.m. I called down to report a loud fan/ motor annoying noise. They said they would send someone up. We left about 20 minutes later for a dinner reservation.When we came back later that evening it was late nothing had changed. we were to tied to do anything so we tried to go to bed. Sleep did not come for either of us easily and we were up a good part of the night. The next day I complained and the girl offered us a $50.00 credit and would move us down from the top floor in the same proximity. the noise was probably from the motors on the roof. Looking out after agreeing I saw all the fans from the building next door so I called back and said it was not acceptable. I was turned over to the Rooms manager (Emily) who was excellent we were moved closer to the front of the building, no noise good sleep a Ritz Carlton experience. First day terrible second day great. Not sure how to evaluate Sid Barish
Excellent
9.6
Pros: Kelly at check in, superb. Ziggy, beach manager above and beyond. The beautiful lady who delivered room service at 1 AM and serenaded my daughter with a lovely Happy Birthday. All the staff were friendly, and excellent!
Cons: The lobby decor. Also, no coffee shop.
Excellent
9.6
Pros: Location is perfect for experiencing all that South Beach has to offer; staff was fantastic and very accommodating; food was very good;
Cons: The way of the travel world now appears to be to charge little bits (or more) for every little thing, this was no exception.
Excellent
8.8
Pros: Proximity to beach and Lincoln Mall. Our room was right off the pool which was super convenient. Front desk staff couldn't have been nicer especially when I disputed some charges at checkout out.
Cons: The facilities need maintenance. Particularly the pool area. Broken tiles and the bottom of the pool was chopping off in at least one large area. The bathroom also could use some maintenance. The vanity top had a chopper out of it and theme leftist was rusting in areas.
Good
7.1
Pros: It was clean.
Cons: At $400 a night, the view was horrible. The balcony felt like I was in some dump as I had to duck to look outside to the city and Fountainbleu was much cheaper and much much better with all the same services and more along with the same service...which was good.
Okay
4.0
Pros: Location
Cons: Cleaning of the room
Located in Miami Beach (Mid Beach), Fontainebleau Miami Beach is within a 15-minute walk of Miami Beach Boardwalk and 41st Street. Featured amenities include a business center, limo/town car service, and express check-out.
Overall 7.7 Good
Based on 3,124 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Good
7.4
Excellent
9.7
Okay
5.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.7
Good
7.7
Excellent
10.0
Okay
4.0
Excellent
9.1
Excellent
8.8
Excellent
9.7
Excellent
10.0
Good
7.1
Good
6.0
Good
6.2
Excellent
9.1
Pros: I loved the room size, the huge bathroom, comfortable beds, the deck with ocean view and the pool....
Cons: the fact that you pay $22 for the "free computer," internet, pool and boarding pass print out... All these things are free at every other hotel...
Okay
4.0
Pros: Pool
Cons: Customer service
Excellent
8.2
Cons: The pool is closed very early
Excellent
10.0
Pros: A fancy luxurious hotel with lots of style. It definitely seemed like 'the place to be'. The bar in the hotel lobby was happening, and Liv is the party club. Nice restaurants located within the hotel as well.
Cons: The building is beginning to show it's age. It's not something most people will notice. It's especially noticeable while sitting on the balcony, looking at the exterior of the building
Good
7.4
Pros: The pools and the staff were amazing. Some of the restaurants food was amazing others were not worth eating. Some of the chicken was not worth eating.
Cons: Our room was dirty when we arrived. Nothing had been dusted in a long while. Floor was vacuumed and there was garbage under the desk and the curtains and the sides of the bed. They have cleaning fees, which were not specified on the website when we booked.
Excellent
9.7
Pros: The staff is absolutely great. The people are genuinely kind and eager to serve. Thank you
Cons: I miss the old iconic pool with the waterfall.
Okay
4.2
Cons: Everything including beach umbrellas is additional. Out to nickel and dime customers for everything. Food insanely expensive - on par with St.regis and ritz but half the service. Poor hotel given the service and quality - would rather stay at a ritz or JW or Setai
Excellent
10.0
Pros: The pool, the amenities, service
Cons: A little too big
Excellent
9.4
Pros: Amazing hotel. A little bit of a struggle to get a pool chair in the morning, but the room and views were spectacular
Cons: A little far from all the excitement in south beach
Excellent
10.0
Pros: I loved how accommodating the staff was, we wanted a pool and beach view and double beds, but it was unavailable at the time of our visit, they took our cell phone down and the next day moved us to one of the best rooms available at the hotel. We were so happy that they kept their word and remembered our specific request. The pool is amazing, there is direct beach access. Most of all the amenities are already included in your room fee. There are tons of great restaurants inside the hotel.
Cons: This is not in the middle of Collins ave like most other hotels are, but the Uber ride to middle of Collins and Ocean Drive was less than $10 dollars.
Okay
5.7
Pros: The hotel is clean and the rooms are comfortable
Cons: The staff is unfriendly and rude. They constantly remind you of what you "can" or "cannot" do as if you are in an airport. They have an extremely poor customer service as a whole. I travel to Miami quite often and there are plenty of other 5-star hotels on Miami Beach that in my opinion have better customer service and are not filled with juvenile delinquent guests.
Mediocre
3.4
Cons: This is an over priced hotel and all the hotel saff were rude and not welcoming . I won't be spending my money at this hotel again.
Excellent
9.7
Pros: The accommodations and amenities are superb. Fontainebleau really lives up to its reputation.
Cons: Some of the food and drinks are quite expensive.
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.7
Mediocre
3.4
Excellent
10.0
Pros: Location, room ,restorants,everything
Cons: Fees for beech furniture rent
Excellent
8.5
Excellent
9.4
Excellent
9.7
Excellent
8.2
Good
7.7
Excellent
9.4
Pros: Great resort! Staff was great as well...very accommodating
Cons: The staff for LIV was horrible--they had no respect to talk to people. We personally felt that after spending so much many to stay at the resort we should get some sort of respect and consideration in getting into the club. Maybe have separate entrance for hotel guest. We travel to vegas all the time and every single club offers free entrance to their respective hotel guest. If you guys can't give free entrance than at least provide discount and if not that at least train your staff to talk professionally. one of the pool waitress was super rude esp the day 50 cent was in the house. Her exact words when we asked how long will it take to get our drinks and food "not sure because right now 50 cent is in the house". That is completely a rude response and hotel guest should not be treated like that regardless who is in the house. Big celebrities are every where but that doesn't mean hotel disrespects their other guests. I don't care if 50 cent or Beyoncé is visiting I still payed the price to stay and enjoy the resort. It completely ruined our pool experience.
Located in Miami Beach (Mid Beach), Eden Roc Miami Beach is within a 15-minute walk of Miami Beach Boardwalk and 41st Street. Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk.
Overall 7.6 Good
Based on 869 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.4
Good
6.5
Excellent
8.0
Excellent
8.0
Pros: Staff was very friendly, courteous and accomodating, food and drinks were delicious. The beds were so comfortable that I did not want to get up. The convenient access to the beach was great, as well as the beach chair amenity, twas welcomed! Due to the inconveniences my sister, cousins and I were given complimentary tickets for drinks and breakfast.
Cons: Some staff were not truthful when faced with conflicting situations, which led to a lot of unwanted and unnessary aggravation, and wasted time. A lot of renovation was, and still is taking place, which also added to 2 of 4 elevators being unaccessible. Thus waiting for the elevator was a task. And getting on the elevator was another task, then getting to your room or the lobby was another task in itself. Had I known about the renovation that I was not told about, I would have booked another hotel. The room was not a replica of the luxurious room that was pictured. The refrigerator was not working, thank God I did not have my kids with me.
Excellent
9.7
Good
6.8
Good
7.7
Pros: Pool was awesome, a few seconds to the beach. Very nice looking lobby, super comfy beds.
Cons: Construction everywhere. I was not expecting it and would have chosen somewhere else had I known. Did not make for a relaxing day laying out by the pool with the constant pounding of a jack hammer in the background. Drinks and food were super overpriced for the size and amount of alcohol. Everything included 18-20% gratuity which will catch you off guard.
Excellent
9.6
Excellent
9.7
Pros: Hotel Excelente tudo e perfeito vou voltar para ficar mais vezes
Mediocre
2.0
Cons: Canceled reservation with one day's notice.
Excellent
9.7
Excellent
9.4
Okay
5.4
Pros: Eden Roc's resort is nice. The private beach and pools are the best part of the hotel. Cabana restaurant was also good - but, they don't serve brunch and stop serving breakfast at 11am (a little early if you're on vacation). The food is a bit over priced as well. It's a good place to bring your family.
Cons: DONT STAY AT THIS HOTEL. WAIT UNTIL THEYVE FINISHED RENOVATING. The majority of the hotel is under construction. The entire lobby is closed off with white curtains due to the construction, leaving only the elevators and front desk assessable. The set-up makes the hotel dark and depressing. The decor is outdated. The staff at the front desk was not friendly at all. Most of all, the rooms in the main tower are NOT what you will expect them in a resort. We stayed in a deluxe king room and it was tiny! The view was terrible! If you're going to stay here you have to stay in the ocean view tower and don't be afraid to pay for the best rooms available: only then will your stay be worth your buck.
Excellent
9.4
Good
7.4
Cons: Renovations were taking place during my stay. It was extremely loud. Difficult to enjoy my room or time at the pool.
Mediocre
3.3
Pros: I was grateful that I was upgraded to a suite, but I think there are better options on Miami beach. Would rather spend a little more to stay at a better resort.
Cons: Facilities out of order. Neither the men's nor women's bathroom in the lobby was functioning. Elevators not working properly- had to wait 15 minutes for an elevator!! Mosquitos all over my room. The mattress on my bed felt more like a box spring than a mattress. It was not comfortable at all. One of the people who delivered room service to my room suggested I should add the "additional gratuity" because the hotel doesn't give him any of the gratuity that's already included. Overall, this hotel was FAR from a luxury experience. Needs lots of work.
Good
7.4
Pros: Relaxed pool environment
Cons: Service by staff was slow
Excellent
8.8
Pros: Overall very good experience. Excellent location and service. Rooms are clean. Spa was lovely.
Cons: Upper pool is under construction and spa pool in bad need of renovation. The beach facing bar/ restuarant will also be a huge amenity when open (in the spring?) but I missed having a second food option onsite and ended up going next door.
Good
6.0
Excellent
8.8
Pros: Right next to Fountainbleu. On the beach. Solid amenities. Nice bar scene at night.
Cons: A little up from southbeach. Wish it was closer but you cant complain. Long walk to convenient stores
Excellent
10.0
Excellent
8.5
Excellent
9.1
Mediocre
2.2
Excellent
8.2
Cons: The only issue was all the construction we were NOT warned about!!
Okay
4.2
Okay
5.7
Cons: Pillows were flat...steamer was extremely dirty...bed was uncomfortable....toilet kept running
Excellent
8.0
Good
6.2
Pros: The hotel was very clean, most staff members are very polite and friendly. The facilities provides adult pool separate to the regular pool for those trying to have an adult only trip.
Cons: I had a few dislikes and not sure about returning. Staff tried their best to accommodate us for our concerns. My biggest dislike was the construction, all pools close at 8pm, and approach taking by some staff members to the facilities selective concerns with my family members.
Excellent
10.0
Pros: The room's view of the ocean! Wow! The room's layout - bed, space, yuge bathroom, closets, room safe, fridge... perfect. The parking valet, bell staff and counter staff were on their game and made our entrance and getaway as easy as it can be. We will be back! Thanks Eden Roc.
Excellent
10.0
Pros: Amazing location, beautiful balcony and loved all the pools!
Cons: Wish there was a adult only pool
Excellent
10.0
Pros: Loved the ocean view right from our bed. Staff was amazing. Breakfast at Nobu was great. Too bad we didn’t try it until the last day. We will definitely stay here again.
Okay
4.0
Pros: Our room was changed the last night
Cons: A better functioning room with door lock and AC
Okay
4.0
Pros: The valet and restaurants service was ok.
Cons: It was dated. The sheets in the bed were torn up. The phone was dirty. The fridge was broken (found out about that after 200 in good spoiled ). There was some woman that I could only say was a pimp yelling and cursing on her cell phone. When we asked if she could be removed they told us that she brings them a lot of business and is there all of the time. The elevator was old and their food was disgusting. I would never even walk through that place again even after they renovate
With a stay at Westgate South Beach Oceanfront Resort, you'll be centrally located in Miami Beach, steps from Miami Beach Boardwalk and 10 minutes by foot from 41st Street. Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Overall 7.7 Good
Based on 15 reviews
All
- All
- Families with young children
- Young couples
Excellent
10.0
Pros: Everything was amazing
Reflecting the vibrancy and culture of Miami, Royal Palm South Beach Miami, A Tribute Portfolio Resort, is a trendy downtown address where Ocean drive and Collins Avenue intersect. Renowned among area hotels and resorts, we connect you with the exuberant shops and attractions of South Beach. Arrive in style at our opulent lobby, which retains elements of the property’s original design—a compass rose on the terrazzo floor, a green-glass reception desk and porthole windows in the lounge. Relax in luxe rooms and suites honoring the city’s colorful spirit. Unwind with a vitalizing dip in one of our two pools. Sunbathe on our beach, directly accessible from the resort or get your heart pumping in our 24-hour fitness center. If you’re here for a meeting or wedding, our beachfront venues and attentive service break the mold for Florida events. For work or leisure, our boutique resort will inspire you to write your own compelling South Beach narrative.
Overall 7.4 Good
Based on 1,506 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.8
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
8.3
Pros: The location and atmosphere of the hotel is excellent. If you are looking for a quiet hotel in busy south beach this is an excellent choice.
Excellent
8.0
Good
7.4
Pros: Ton's of hotels to choose from and for the money, this one is fine.. resort fee is a bit silly given what's included vs. other hotels on the beach, but the room rate was modest and there's a parking garage right across the street.. net, net the economics are good.. staff great and location about as good as it gets..
Cons: Pool was heavily chlorinated. resort fees are hard to justify, all said..
Good
6.2
Pros: Hotel facilities were nice and it was right near the beach.
Cons: Desk staff was a little condescending and not very friendly.
Excellent
8.5
Pros: The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive
Cons: It seemed a little run down, but that was in character for a hotel that was as old as this.
Good
7.4
Excellent
8.0
Excellent
8.0
Excellent
10.0
Good
6.0
Good
6.2
Cons: Didn't replace toiletries in the bathroom. Sheets were very rough.
Excellent
10.0
Good
6.0
Pros: Great licarion
Cons: Rooms could have been cleaned better. Needs updating
Good
6.2
Pros: The hotel was in a great location with great views.
Cons: The hotel will nickel and dime you for many different resort fees.
Okay
4.8
Pros: My wife and I booked this hotel through Kayak's partner Getaroom in late October. The South Beach hotels were generally booked for New Years Eve, so we were happy to have a confirmed reservation. When we arrived at the hotel in New Years Eve, we were told by the front desk staff member that it reservation didn't exist. We looked up or confirmation and confirmed that we had prepaid via credit card. The hotel staff did they could not honor our reservation as they had no rooms available and they take no responsibility for mistakes made by third party booking agencies. They recommended we try elsewhere, so my wife called other hotels and I ran around trying to find a room. We called Getaroom three times and we put in endless hold each time as they struggled with the same problem. They finally found the glitch which turned out to be a misspelling of our last name as "Wppd" instead of "Wood." No apology from the hotel or Getaroom for two hours of frantic searching for another hotel. The hotel itself was nice but lacking in staffing and amenities. Cleanliness was OK. The pool and hot tub were overrun by kids and postadolecents. Location was amazing and we were able to walk to New Years Eve celebrations in South Beach.
Good
6.2
Pros: Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance
Cons: Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
Excellent
9.7
Pros: Super clean, very modern rooms that were beautiful, bathroom was great, unexpected balcony (not large enough to do anything but stand on but still very nice), pool amenities, help down on the beach, extremely nice staff around the pool deck/beach area. Everything was great. Super nice hotel I couldn't see the point in spending any more to go somewhere else.
Cons: We stayed for two nights (March 18-19). Prior to the stay, a few days before arrival, I had tried calling the hotel front desk just to confirm the reservation and make sure everything was set and wasn't able to get someone to answer. The phone rang out and went to a weird voicemail that certainly wasn't representative of a hotel in this price range.. I went online to go to their site to find out that the James group had sold this hotel the previous Monday to Starwood Hotels. I couldn't find the new site since Google was still pulling James Royal Palm, and that it was still in business. Long story short, I called a Starwoods reservation line and they were able to confirm the reservation, and I told them about the advertised phone number and she said she would reach out to a team to fix that issue. Obviously just a transitional thing, but, for people staying it was a bit concerning. Other than that the only thing that keeps this hotel from 5 stars right now, and perhaps Starwood will fix that, is that when you call the front desk you don't get an answer. Not only with the previously mentioned issue, but calling from inside the room no one would pick up after 10+ rings. 5 star hotels to me would certainly answer the front desk call from people staying.
Okay
4.8
Pros: It's right on the beach!
Cons: Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
Good
7.1
Pros: We got a great rate which made a stay here possible. the property was very pretty and well kept but they seemed chronically understaffed. Pool/beach baskets were a nice treat and the location is ideal. You get a welcome drink, a pair of loungers and wifi with your resort fee.
Cons: They lost our reservation so it took a little extra time at check in, but they did upgrade our room slightly. Our room was inconsistently cleaned/restocked and the lack of staff caused longer than expected wait times throughout the property. The pool was also frequently 'full' with no loungers available.
Excellent
8.0
Pros: I liked the hotel room layout because it was new and fresh.
Excellent
10.0
Pros: Great staff and nice property
Cons: Be aware any online prices don't include the $33+ "resort fee" just like the restaurants in the area include tip...the ask for additional tip. Very nice place but I hate not knowing the costs up front.
Mediocre
3.4
Pros: Location
Cons: Paper thin walls, unprofessional waiters, had to switch rooms due to drilling noise at 1am
Excellent
9.4
Pros: Aside from everything being over-priced, it's situated in a very convenient location that's a few blocks down from all the shops and restaurants, plus the rooms were extremely comfortable! Everything was nice and CLEAN, staff was friendly, and the hotel is a couple steps away from the beach. Will definitely choose this place again!
Cons: Over-priced services, drinks and food...and they charged us a $30 resort fee per day which we weren't informed about when we first checked in.
Excellent
9.3
Pros: The location was great. Beach access with towels and chairs provided by hotel. Easy walking to restaurants and shops. I liked the clean, simple, modern style of the room and bathroom. Staff was friendly and helpful. Pool was nice and really comfortable. There was a separate pool on the second level that seemed to suit families, so there were fewer kids at the main pool area. This hotel did not feel like a cheesy dance club...it was more classy and cozy. Good for couples or those wanting a relaxing vacay. However, night clubs were close by so you can have the best of both worlds.
Cons: Food was pretty good, but I feel like it was overpriced. The room was really expensive too, but I was there during a busy travel season/weekend. Like many south beach hotels, pool seating was limited.
Okay
5.7
Excellent
8.8
Pros: Location
Cons: Smaller room
Okay
5.7
Good
6.8
Excellent
8.0
Excellent
9.1
Excellent
9.7
Pros: all especially in the interior areas
Cons: the pool area was dirty all time
Excellent
10.0
Pros: Really enjoyed my stay here. The ocean facing room was beautiful and comfortable with a nice clean modern design aesthetic that was very minimal and lent itself to the great view and balcony. The staff throughout was all smiles and everyone seemed to be enjoying themselves just fine. A great location just above south beach to keep you close to the night life and local color but far enough away to be comfortable. I had such a good stay that I booked a second night. Also good internet speeds which was crucial since I was on business and uploading lots of files.
Okay
4.5
Cons: Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
Excellent
10.0
Pros: I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location...
Cons: I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
Okay
4.8
Pros: Their elevators to the rooms require your room card before you can push the floor number. They don't work very well and you end up spending 5 minutes placing your key in and out of the slot. Once it took 3 different guest cards before it would work. When you have your hands full of stuff and you just want to relax this is awful. Then they hit you with resort fees at the end. Upon check in they ask for a card and tell you the money they take out is for "incidentals." It also includes the resort fee. You won't get all the money back, even though they tell you you will. The lady at the desk offered to take my fee off as a courtesy for the inconveniences I had, she didn't really do it and still charged me the full price despite having a receipt claiming they were taken off
Cons: Rooms are dark and cold. No bathtub.
Excellent
8.5
Pros: All staff members I came into contact with were exceptional! The pool and beach attendants were like no other (so friendly and eager to help)! The room was nice and clean. The hotels proximity to the beach was why I chose this hotel.
Cons: During my three day stay, I saw police at the hotel on two different occasions. Just not something you really want to see while your on vacation trying to relax. I know this is obviously something the hotel couldn't control. Too many items are stocked in the refrigerator inside the hotel room. There were so many items, that I could hardly fit anything that I had purchased inside of it.
Okay
5.1
Pros: Location is great, bikes are great.
Cons: Breakfast service was sooooo slow. We waited like 20’ to get only water. Only had cold water in the room.... and staff wasn’t responsive to fix it in a timely manner for us to have a hot shower... pool area is not nicely designed, lacks atmosphere. Royal Palm is milking a goat. Would not go back, there are better options for this price.
Good
7.6
Pros: Location and services for the beach and pool were great! Room was comfortable. Staff was very nice, helpful, and attentive.
Cons: They have a club (very loud club) open Thurs-Sat and Mon nights until 4 a.m. You can hear and feel the beat all night until...we were very disappointed that no one told us about this problem.
Good
6.0
Pros: Location, beach access
Cons: Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
Mediocre
2.0
Pros: Nothing really! My experience in the hotel years back was always a pleasure and absolutely amazing. Returning a few years after to this chaos and nightmare of a hotel, I was extremely shocked and disappointed! My friends and family always came to the royal palm once a year and booked between 5-8 rooms at a time. OCEANFRONT ROOMS!!! But the experience this time has horrified us all and we will most like not be booking the royal palm again! The hotel manager was very helpful to the point he did as much as he could to help us but he was not at fault to be blamed for the way this hotel has been “ run down” “ not taken care of” “ lack of control guest noise”. Toilet seats are cracked and bubbled, shower head looks like it hasn’t been cleaned in years, mirrors have rust/marks on them which makes it look like an old hotel room, sticky balcony floor I had to clean myself, room smelling like weed marijuana upon entering, random people peeing outside the front door of the hotel. This vacation at the palm has been horrible and with all these problems we will not be returning.
Cons: CLEAN THE HOTEL! UPDATE THE HOTEL! GET THIS PLACE TOGETHER, BECAUSE ITS NEVER BEEN LIKE THIS EVER! FIX THINGS AND MAKE IT SEEM LIKE A HOTEL AND NOT A MOTEL!
Daily Resort Charge will be added to the room rate and includes: Guest Internet Access; 2 guaranteed beach chairs per day; 2 plush beach towels; Fitness Center Access; 10% off dinner at on site restaurant; Local and Toll Free Calls (no access fees). Situated in the heart of Miami Beach, Hilton Cabana Miami Beach is an upscale hotel set within 119 feet of oceanfront property. Located on Collins Avenue at 63rd Street, the hotel is just north of South Beach - in the center of south Florida’s best attractions and trendy neighborhoods. Close to Lincoln Road, Ocean Drive, Aventura Mall and Bal Harbour, the hotel is convenient to the Port of Miami, Miami Convention Center, restaurants, entertainment and nightlife. The hotel features 231 oversized guest rooms with one king or two queen beds, plus an array of suites - each with 42-inch flat-screen TV, MP3 player, laptop-size safe, large work desk with ergonomic chair and windows that open. Most guest rooms feature ocean, Intracoastal or pool views and many have balconies. Hilton Cabana Miami Beach offers many on-site amenities including two outdoor pools and beach-side service. A complimentary fitness center is located on the 4th floor and a complimentary lobby Technology Lounge brings the business center into the middle of the action, with complimentary PCs and iMacs available 24 hours a day. A full-service Concierge Desk is located in the hotel lobby. The hotel's on-site restaurant, L'echon Brasserie, serves contemporary French cuisine in a comfortable, tavern-like setting. The restaurant incorporates global ingredients and cooking techniques with a menu centered around small plates that are meant to be shared. L’echon also has a vibrant bar adjacent to the main seating area, and the Allison Bar is an outdoor lounge that overlooks the Atlantic Ocean. In-room dining is also available. For meetings and special events, the hotel has three venues for up to 120 people; space within the two outdoor pools, a 2,239 sq. ft. outdoor courtyard area, and L'echon Brasserie (the on-site restaurant available for private functions). With highly personalized service, a brand-new oceanfront address and oversized accommodations, Hilton Cabana Miami Beach is the ideal choice for business and leisure travelers looking for an upscale, modern hotel.
Overall 7.3 Good
Based on 1,450 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.0
Excellent
9.4
Pros: I absolutely loved the beach being right behind the hotel. It was wonderful to just relax on the beach. The staff was amazing, especially Oscar, he was so wonderful! The staff was great and very accommodating
Cons: It was a bit pricy for the valet (38$) and the resort fee (20$) I didn't like how expensive it was for a drink. Like seriously 6$ for a soda?!?
Excellent
9.7
Excellent
10.0
Good
6.0
Mediocre
3.4
Pros: Location; private beach w/ access to beach towels & chairs; food service on beach; free Miami Beach trolley stop right outside hotel
Cons: Reserved a room with a king bed but was given a room with two queens because they didn’t have anything else when we checked in; front desk staff was always too busy to answer questions; front desk staff doesn’t answer the phone and when they finally did answer the phone, they hung up on me; housekeeping didn’t clean our room three days in a row; we complained to the manager on duty who seemed to care less & stated she would tell the housekeeping supervisor; the housekeeping supervisor didn’t get in contact with us until the next day; they ran out of face towels so we had to wash with hand towels
Good
6.5
Pros: The hotel looked like it had recently been renovated and everything was fresh and modern. The bedding and pillows were very comfortable and the bath towels were soft and nice and large. It was very nice being right on the beach. Oscar and Lesmar at the beach were very friendly & attentive.
Cons: I had a long wait to check in, only 1 person doing check-in. The resort fee of $20 per day didn't include umbrella at the beach; and the fee is even added on for check out day when you have to be out by noon. Drinks were so expensive and not even very good. Also expensive valet per day charge.
Good
7.7
Pros: Liked the beach, beach chairs.
Cons: Having to pay a resort fee on top of expensive room rates. Having to pay $19.00 for an umbrella. Did not clean one of the rooms one day. Asked for extra towels, did not get them. Drinks were expensive & could not taste the alcohol. Buffet breakfast expensive $25.00
Mediocre
2.0
Cons: Our rooms were not available when we arrived. They had been sold. It was late at night. We waited over a half an hour before we were even acknowledged. We had to insist on rebooking us to an equivalent hotel. The process was a disaster and caused us to stay up until almost 2:30 AM. We had to negotiate with the new hotel at check out, to avoid additional charges. Hilton finally covered the expense.
Good
7.7
Excellent
10.0
Excellent
8.2
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Great location, we had direct access to the beach. The staff was excellent, specifically Ricky he was a great help. Overall great hotel I would definitely recommend it to anyone.
Excellent
10.0
Okay
4.0
Pros: Brand new hotel. Beautiful views from the balcony. Great beach.
Cons: Valet damaged my brand new camaro. Management was indifferent. They didn't believe that it was the valet because I had driven away after checkout.(valet had the door opened as I approached the car after checking out and they closed it when I got in) About five mins later I pulled over to get something out of my trunk and saw that the driver side door had been badly scratched. I immediately returned to the hotel and filled out paperwork to file a claim. Management was supposed to contact me after reviewing the camaras...and I've heard nothing. I would not recommend this hotel to anyone...sorry but I would expect a hotel like this to treat their patrons better.
Excellent
8.2
Pros: Really chic rooms, almost like a W. Helpful front desk staff. Great restaurant. Generally cool and stylish design (unlike most other Hilton).
Cons: Outside the front desk and the beach staff, service is a total mess. We couldn't get soap in our bathroom after calling twice, staff in restaurant forgets orders and is not attentive.
Excellent
10.0
Pros: Staff extremely friendly knowledgeable and helpful, quiet location on the beach and very clean
Excellent
10.0
Pros: loved everything about it the view walking distance from the beach happy hour great staff and helpful bathroom lighting was incredible
With a stay at Shelborne South Beach in Miami Beach (South Beach), you'll be steps from Collins Avenue Shopping Area and 3 minutes by foot from Miami Beach Boardwalk. Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Miami Beach? This hotel has facilities measuring 7400 square feet (687 square meters), including conference space.
Overall 7.2 Good
Based on 2,241 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
4.8
Pros: If all you're looking for is somewhere to sleep this is fine the room was good newly refurbished and fairly clean bed comfortable
Cons: Apart from a small bistro in the lobby and bar snacks by the pool there is no where to eat. I was looking forward to breakfast outside by the pool but there are no Restaurent facilities. The movie channels did not work and the minibar in the bedroom was never replenished.
Excellent
10.0
Pros: Luxury hotel with an excellent location with great amenities. The staff were extremely professional and seemed genuinely interested in our satisfaction.
Cons: We were very disappointed that the pool closes nightly at 7 p.m. This seemed odd with the Miami heat and the fact that it does not even get dark until about 9 p.m.
Excellent
8.5
Excellent
10.0
Excellent
9.1
Pros: Comfortable beds and pillows. Luxurious rooms. Walking distance to everything. Very friendly staff.
Cons: $40 per night for valet parking
Excellent
8.0
Pros: Had one of the best girls getaway in a while! Shlborne staff was super friendly and helpful access to the beach was great and the pool was just amazing
Excellent
9.1
Good
7.4
Pros: Front desk staff great.
Cons: Spa, gym under construction. They had security guards on each floor lobby, sometimes chatty.
Good
7.4
Pros: I loved the food and the staff ,pool area very nice.
Excellent
9.7
Pros: Cool bar with interesting drink concoctions.
Cons: Call well in advance for valet. It takes them awhile to get your car because it's parked offsite.
Excellent
9.7
Pros: Very clean, fantastic decor but room was bit small. (Expected since the hotel is in prime location) Loved bathroom settings and amenities - robes were provided. The hotel location is super and beach in front of the hotel was amazing. Best hotel staff members - both front desk and valet. Breakfast was simple and pleasant. The pool was closed due to roof installation when I was there.
Cons: Carpet in the room was worn off. I wouldn't say it was dirty because I think the lightness of the carpet color made it easy to look aged.
Must be 21 years of age to check-in. Identification is required at check-in. The Best Western Atlantic Beach Resort conveniently located off the major expressway on 41st Street and the beach, between South Beach and North Miami Beach, offers a wonderfully friendly staff and unbeatable ocean views - all at an affordable rate. Just outside the Best Western Plus Atlantic Beach Resort, guests will find themselves directly on Atlantic's best beaches and boardwalk. When not enjoying the sand and surf, guests can also explore Miami Beach attractions, like the Miami Seaquarium, Jungle Island Recreational Park, Coconut Grove and the Port of Miami. Want to catch one of Miami Beach's famous festivals or events? Check out the Yearly Boat Show in February or the Ultra Music Festival and Winter Music Conference in March. The Miami International Airport is also close by, which means getting to and from Miami Beach is a breeze. Inside this beautiful, environmentally friendly Miami Beach hotel, guests will enjoy spacious, 100% non-smoking guest rooms, complete with cable satellite television, an in-room refrigerator and free wireless high-speed internet access. Most of our rooms offer ocean views. Other amenities at this Miami Beach hotel include a full service restaurant, the Pool Bar and Grill, upstairs lounge that is open 3 days a week, a sparkling outdoor swimming pool and fully equipped exercise facility. Business guests of the Best Western Plus Atlantic Beach Resort will also appreciate the fully equipped business center, on-site meeting and banquet facilities that can accommodate up to 150 people, and a close proximity to local businesses and the Miami Beach Convention Center. For a perfect way to spend your oceanfront vacation, book your stay at the Best Western Plus Atlantic Beach Resort and save today. Enjoy your stay. Management reserves the right to refuse to provide accommodation to persons less than 21 years of age unless accompanied by a parent. Identification is required at check-in.
Overall 6.8 Good
Based on 2,370 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Good
7.1
Good
6.0
Cons: The bathrooms were not up to date and the carpets were not clean. The room did not smell fresh and inviting.
Good
6.0
Pros: Beautiful setting! Friendly staff!
Cons: Beds hard as rocks! Small throw pillows/no bed sized pillows! Room looked shabby and in need of up date! Trim in bathroom rusty! Just kind of second class accommodations!
Mediocre
3.7
Pros: Location
Cons: Service Smell of weed in our room and hallway.
Excellent
8.8
Good
6.8
Mediocre
2.8
Cons: Hotel is run down and needs a reno. Not a 3 star hotel
Okay
4.3
Pros: Location
Cons: Everything. The hotel is nothing like advertised. The rooms do not look anything like shown in the picture. They aren't even close. They staff didn't leave clean towels after cleaning the room. Requested an extra blanket they took it away the next day. The room was freezing. I wouldn't recommend this hotel. Can get better deals for $10 more somewhere else.
Excellent
8.0
Pros: Benach and pool
Cons: Restaurant servicio.
Excellent
8.0
Pros: Location and ocean view
Good
7.0
Pros: Location and price.
Cons: Feel that saying the hotel has parking is misleading since there are only 27 spaces at the hotel. I had to park down the street and pay outrageous rates. When I checked in the clerk told me to get a receipt when I paid and show the desk staff and I would at least get $5.00 back per day if I spent more than $25.00 then when I checked out and showed my receipts for three days the clerk told me I was wrong. Really? There is no where to put anything in the bathroom since there is only a pedestal sink. There is room for a small table or cabinet which would be nice. No one on staff very friendly. I also thought the hotel should provide lounge chairs and umbrellas at the beach. Thirty dollars a day is ridiculous. I felt that anything possible to charge for would be charged.
Good
6.0
Pros: Staff was really nice and courteous.
Cons: The shower was impossible to get the right temperature, and it made noise, it sounded like a jackhammer. I asked the front desk and they said they would send someone to fix it they did not. There was an ice machine right outside our room, people were coming to get ice the whole night, we had a sleeping baby. Most hotels usually dont have an ice machine right outside a guestroom.
Excellent
10.0
Pros: Everything
Excellent
8.2
Excellent
10.0
Mediocre
3.4
Mediocre
2.0
Pros: Nothing!
Cons: It's terrible, believe me!!! Don't look at the pictures, rooms are dirty, bathrooms are leaking, walls are messy. And totally, I don't like this hotel! I paid about 180 $ per night and It's NOT worth it AT ALL.
Good
6.8
Pros: Comfortable bed, good shower, good breakfast for an additional charge. The beach and board walk are awesome. The action of South Beach is minutes away by bus or cab. The staff was very nice.
Cons: The pool is small and the pool bar was closed for renovations. Everyday we woke up to loud repairs being done in the hallway. The chairs and umbrellas on the beach are an additional $25 a day, cash only. Fortunately, they discounted our stay because of these complaints.
Mediocre
3.4
Pros: The location
Cons: Towels are the worst quality, pool is a joke so small look like a kiddie pool, bathroom have no place to put make up hair dryer or anything, there is only one mirror in the room and it's the one in the bathroom so I had to wait my boyfriend to get out the bathroom so I could get ready
Okay
4.8
Pros: Loved the views
Cons: Charging my 7 year old 25 cents for a plastic spoon is outrageous!! And they had an issue with us requesting more towels! When cleaning the room they sometimes didn't even bother putting in new coffee equipment. The bathroom was barely clean, when's the last time they mopped? You had to be your own valet and bus boy at times. Ugh never again.
Good
6.3
Pros: Good Location.
Cons: No Parking
Mediocre
2.3
Pros: Nothing
Cons: Staffs are rude and nasty attitudes... Never heard them say sorry when they make mistake on your booking...keep charging money when we already paid. Half of the stuff are broken and almost all the ceilings are leaking.. No one speak English
Located in Miami Beach (Mid Beach), DW Oceanfront Resort is within a 15-minute drive of Lincoln Road Mall and Ocean Drive. This beach aparthotel is 10 mi (16 km) from Aventura Mall and 19.8 mi (31.8 km) from Dolphin Mall. Make yourself at home in one of the air-conditioned rooms featuring kitchenettes with refrigerators and microwaves. Flat-screen televisions are provided for your entertainment. Conveniences include coffee/tea makers, and cribs/infant beds (surcharge) can be requested. Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Enjoy a meal at the restaurant or snacks in the aparthotel's coffee shop/café. Relax with your favorite drink at the bar/lounge or the poolside bar. Featured amenities include laundry facilities, ATM/banking services, and an elevator. Limited parking is available onsite.
Overall 5.4 Okay
Based on 6 reviews
All
- All
- Families with older children
- Young couples
- Groups
Excellent
10.0
Mediocre
3.1
Mediocre
2.0
Pros: Nothing at all, couldn't stay there even for 10 min
Cons: Reception, room, management everything was bad!
Good
6.8
Cons: Different interior then pictures
Excellent
8.0
Mediocre
2.5
Pros: nothing
Cons: worst room we have ever seen moldy ceiling Rusty walls bathrooms offices in basement this is actually the worst bro we have ever had in the 40 Years of traveling save your money
With a stay at Miami Beach Resort in Miami Beach (Mid Beach), you'll be within a 5-minute drive of Miami Beach Boardwalk and 41st Street. Featured amenities include wired Internet access (surcharge), a 24-hour business center, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Overall 6.2 Good
Based on 110 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travelers
Excellent
10.0
Excellent
8.0
Excellent
9.1
Mediocre
3.4
Pros: that they "upgraded" me to a room for my inconvenience.
Cons: The upgraded room was a so shitty and out dated the bathroom with black and white tiles looked like a black and white checker board ,, the room looked haunted ,,, the toilet was running all night long ,,, you couldn't flush the toilet ,, and it was just not worth the money!!!!
Good
6.2
Okay
5.7
Pros: The pool and bed
Cons: The rooms and bathroom need upgraded very old style
Good
7.7
Excellent
10.0
Excellent
8.0
Good
7.7
Good
6.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: The nice and relaxing environment
Good
6.0
Pros: View,
Cons: No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!
Good
7.7
Cons: Expensive breakfast. Good though...
Good
6.8
Pros: The lobby of the hotel
Cons: Rude staff, charging for the Minni Bar every after paying for hotel. Old tv that didnt work.
Mediocre
2.0
Pros: I would to stay in next building that's much batter than this resort
Cons: Everything
Good
6.0
Good
6.8
Pros: I appreciated the staff upfront. The breakfast was great! The view was awesome.
Cons: Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.
Excellent
9.4
Pros: Me & my boyfriend loved the main lobby decor it was great.
Cons: The room was small and old tvs.
Okay
4.3
Pros: Location
Cons: Price/Value
Mediocre
2.0
Cons: My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.
Okay
4.5
Pros: I like beach / waterfront and heat whirl pool.
Cons: it was took 2 hours to check in.
Excellent
8.8
Pros: The convenience to the beach. Staff friendlyness and helpfulness. The price was very reasonable, the hotel structure and arts are beautiful.
Cons: The hotel needs a renovation ASAP, the pool was extremely too small for the amount of people staying at the resort, they need to build more pools and perhaps a few hot tubs. The water front restaurant and bars needs renovation, cleanliness and more variety on drinks and food.
Excellent
10.0
Pros: View and staff
Cons: That I couldn't stay longer
Excellent
10.0
Pros: Liked cleanliness and large rooms
Okay
4.8
Excellent
8.0
Excellent
10.0
Excellent
9.7
Okay
5.4
Mediocre
2.0
Pros: Nothing!!!
Cons: Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!
Excellent
10.0
Pros: Pool! Beach was very close!
Cons: Need to change the carpets from the room, the sauna need to be cleaned and heat room renew, better food around the pool..
Okay
4.2
Pros: The staff was very friendly for the most part and the location was in close proximity to Eden Rock where I attended a conference but couldn't stomach the extra 150 per night.
Cons: The decor is so dated. The carpet, drapes, doors, fixtures, etc were in desperate need of updating. its relatively clean but so warn out. The room had an odd L shaped layout with no real purpose for extra space. An old tube TV, like 27 inches in an delapidated armoire that was literally 25 feet from the foot of my bed. needed binoculars.
Good
6.8
Pros: the hotel is right on the beach the spacious room the dining rooms with the ocean view location in mid each is much quieter and private the coffee shop the price of the hotel was a decent value for what we got especially for miami the service was pretty good although staff maybe could have been a little happier and more pleasant towards vacationers beautiful lobby
Cons: the dining options too much air sent in lobby but everyone is doing that the shower head sucked, no light in shower area no jacuzzi which seems to be common among hotels here there was no place to hook up smart phone to play music (this should be standard for a place like this.
One of Florida's hottest spots among travellers the world over; this hotel is located directly by the beach, only some 15 minutes by car from South Beach. Facilities The hotel features 484 accommodation units. Guests of the hotel are welcomed in the lobby, which has a 24-hour reception and a 24-hour check-out service. A lift provides easy access to the upper floors. Amenities include a cloakroom. Gastronomic options include a restaurant, a café and a bar. Guests can buy holiday mementos from the souvenir shop. Shopping facilities are available. A newspaper stand is also among the amenities at the hotel. Parking facilities available to guests include a garage (for a fee) and a car park (for a fee). Additional services include room service, a laundry and a hairdressing salon. Rooms All rooms feature air conditioning, central heating and a bathroom. Many of the rooms also offer a sea view, adding to the ambience. The carpeted accommodation units feature a double bed or a king-size bed. A safe is also available. In addition, a fridge, a mini-fridge and tea and coffee making equipment are available. An ironing set is also available to guests. Each accommodation unit offers internet access, a telephone, a TV and a radio. Each of the bathrooms features a shower, a bathtub and a hairdryer. Sports/Entertainment The hotel offers an outdoor pool. The hot tub offers revitalisation. The poolside bar serves a selection of refreshing drinks. Leisure options at the hotel also include tennis and a gym. Meals The hotel offers the following bookable meals and board options: breakfast, lunch and dinner. The hotel additionally offers snacks. Payment The following credit cards are accepted at the hotel: American Express, VISA, Diners Club and MasterCard.
Overall 5.3 Okay
Based on 87 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travelers
Excellent
10.0
Excellent
10.0
Mediocre
2.0
Okay
4.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Mediocre
2.0
Excellent
9.1
Mediocre
2.0
Pros: Nothing
Cons: Everything
Okay
5.1
Excellent
8.0
Mediocre
2.0
Okay
4.0
Mediocre
3.4
Pros: Nothing
Cons: Everything
Excellent
8.2
Okay
4.5
Good
7.1
Mediocre
2.0
Pros: Nothing
Cons: The staff! The managers were rude
Okay
4.0
Pros: The location was great
Cons: We got there and were told we couldn't bring our expensive roadbikes through the lobby. We had to use a service entrance. The staff hardly spoke English. The caulking and paint were everywhere and the closet doubles as a place for the microwave and smalllll fridge. The television sound tube was blown.
Mediocre
3.3
Cons: the room was absolutely filthy, disgusting residue all over the window, garbage and half eaten sunflower seeds all over the floor, stains everywhere, hairs in the towels. it's clear that the rooms and the linens aren't being cleaned between guests. there was also a hole through our wall clean through to the outside of the building.
Okay
4.0
Pros: There was a gay convention in the hotel and they were drinking smoking marijuana and there behavior was horrible I had two young kids and they got really scared . I was about to cancel reservation but it was too late for that . But I had the most horrible experience .
Cons: The staff wasn't friendly either . Too expensive to have such low a poor customer service like they do . I didn't feel safe at all with all those people walking around drugged and drunk . Not going back
Mediocre
2.0
Pros: There was nothing good about this hotel.
Cons: Worst hotel ever!! The price for the hotel is way over priced and the rating needs to go down to one or two. I am not one to complain but we paid $200 for the room. $22.50 hotel fee and $30.00 to park the car. The hotel staff are rude and are not helpful. Inside our room we discovered stains all over the floors, a strange smell we couldn't locate. The beds had no blankets.The water pressured sucked and would not drain,so you were standing in your bath water. We discovered bugs in the bed that looked like ticks. You had bell boys jumping down your throat then expecting a tip. Check in is long so is check out. I have been a Polive Officer for close to six years and I have seen my share of bad motels but nothing compared to this. We could only stay one night and that was enough. Like I said I am not one to complain and handle a lot but when you have a family and money is tight sometimes and you spend a little extra on a hotel you think will be amazing and you end up with a roach motel. Please do not ever stay here and pay them anything.!!!! Worst hotel ever!!!
Mediocre
3.1
Pros: I liked that the staff was trying to be as helpful as possible.
Cons: The room did not fit its price. There was an additional $145 charge added to my account when I arrived and I was not aware of it. They did not have enough towels for the amount of people who were in the hotel so I had to call everyday to get towels and hear room service say that they did not have the towels I needed. I would have never paid as much as I did if I would have known it would be like that.
Okay
4.2
Pros: The staff was awesome.
Cons: We wanted a "street view". We got a nice view of the roof. A lot of broken glass & sludge to look at. In order to take a shower we had to lodge 1 of the complimentary shampoo bottles in the drain. We are only 5'5" in height & our feet hung off the bed while laying down. No blankets. Had to ask for them. The towels, bed sheets & the blankets didn't smell clean at all. The restrooms in the lobby smelled like someone cleaned with a dirty rag. Being a historical hotel, one would think it would be well taken care of.
Mediocre
2.2
Pros: The pool area was nice and clean.
Cons: The rooms need to be updated. Not worth the money we paid to stay there.
Excellent
8.2
Excellent
10.0
Okay
5.7
Pros: The bed was comfortable\ I liked the indoor bar Waterview was good
Cons: Shower was small and lacked basic amenities
Good
6.0
Cons: Car Parking charge too high
Good
6.2
Mediocre
3.4
Excellent
10.0
Pros: Everything
Mediocre
3.7
Mediocre
2.0
Pros: Right on the beach.. Big plus
Cons: Misleading...extra charges for everything $19 for breakfast $30 each day for parking $25 a day for resort services.. Rooms very dirty.. Will never go there again and would not recommend it to my worst enemy..!!!
Okay
5.7
Pros: It was conveniently close to stores and other bars. I love the music (jazz) station on one of the TV channels.
Cons: This hotel has seen better days in its heyday and its living off of the legacy of what it used to be. There weren't any happy hours at the poolside bar. Towel station shuts down at 6 pm. Plus, a none refundable $25.00 resort fee per day. Guess what, I didn't use any of the amenities. This hotel needs a major overhaul and I'm not talking about a fresh coat of paint and a new conforter.
Excellent
10.0
Mediocre
3.1
Pros: This place has history and location. They have done some nice updates to furnishings and the rooms and common areas are spacious. Tiki bar was our favorite.
Cons: Customer service was polite but seemed to be disorganzied and advantageous. We had issues both with check in and check out. We paid for a deluxe room and was given a less then standard room. The upgrades are minimal to the room and in need of new paint and trim. Room smelled musty. Bathroom counter was stained, the one blanket in the room was old and crusty feeling. Was very disappointed in lack of furnishings in our room, poor use of space. As well as the noise. Tweens and teens were running and laughing up and down the halls at all hours. We called security. Still no change. Had to turn on music as a distraction to sleep. Noise did not stop till almost 3am. Also there was a 3 inch space between our door and threshold and we could hear everything. Worst night sleep ever. I hope they get some money to become what they could be and all I am sure they want to be. Highly suggest they do some two tone painting on the main structure to create some depth to the architectural details around the window, a large mural on the wall to the farthest right of the pool. A concrete stain to the patio area would be a great upgrade as well.
Okay
4.3
Pros: Location was the best part about this resort.
Cons: The staff was not welcoming at all. No one smiled at us or greeted us. The room was the most basic that one could possibly get. The carpet was torn, iron stains, and wood that looked like it was falling apart.
Okay
4.0
Pros: Staff was nice.
Cons: Very aged rooms, incredibly dirty pool. Nice location and medium range cost. I will not go back.
Okay
5.1
Pros: The hotel was comfortable.
Cons: Night staff at front desk was very rude. Facilities are noticeably dated.
Mediocre
2.8
Pros: The Beach
Cons: Stained carpet, our reservations were screwed up and had to be fixed. Staff not exactly friendly.
Excellent
9.0
Pros: Atmosphere atmosphere was great
Cons: Music by the pool was too loud
Excellent
10.0
Pros: Service, location, vibe.
Cons: No complaints.
Mediocre
3.4
Pros: The beach
Cons: Front desk took 30 min to check me inn and rude guy ...
Okay
4.0
Pros: None
Cons: Parking sucks..you have to pay 30 dollars per day and they charge you 20 dollars for pools.
Good
6.2
Good
6.6
Okay
4.3
Excellent
8.3
Where to stay in Miami Beach?
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Accommodations in Miami Beach
Airports in Miami Beach
Landmarks in Miami Beach
- Lincoln Road
- Lummus Park
- Wolfsonian-Florida International University
- Flamingo Park
- Fillmore Miami Beach
- Art Deco Museum
- Lincoln Road Mall
- Holocaust Memorial of the Greater Miami Jewish Federation
- Miami City Ballet
- New World Symphony
- World Erotic Art Museum
- Miami Beach Botanical Garden
- Scott Rakow Youth Center
- Indian Beach Park
- Jewish Museum of Florida
- Miami Beach Cinematheque
- Bayshore Municipal Golf Course
- Bass Museum of Art
- New World Center