Miami Beach Resorts

I was charged twice for my staying and although I've contacted the site several times and it's been three weeks I still couldn't get my money back

Staff, location Not up to Ritz standards! More like a motel

My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.

that they "upgraded" me to a room for my inconvenience. The upgraded room was a so shitty and out dated the bathroom with black and white tiles looked like a black and white checker board ,, the room looked haunted ,,, the toilet was running all night long ,,, you couldn't flush the toilet ,, and it was just not worth the money!!!!

I would to stay in next building that's much batter than this resort Everything

Nothing!!! Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!

View, No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!

Nothing Air broke 2 nights terrible service terrible crowd and the TV was broken my whole stay. Everyday is have to complain about it and nothing was done. When I asked for at least a night or 2 free because of the inconvenience I was denied

Eden Roc's resort is nice. The private beach and pools are the best part of the hotel. Cabana restaurant was also good - but, they don't serve brunch and stop serving breakfast at 11am (a little early if you're on vacation). The food is a bit over priced as well. It's a good place to bring your family. DONT STAY AT THIS HOTEL. WAIT UNTIL THEYVE FINISHED RENOVATING. The majority of the hotel is under construction. The entire lobby is closed off with white curtains due to the construction, leaving only the elevators and front desk assessable. The set-up makes the hotel dark and depressing. The decor is outdated. The staff at the front desk was not friendly at all. Most of all, the rooms in the main tower are NOT what you will expect them in a resort. We stayed in a deluxe king room and it was tiny! The view was terrible! If you're going to stay here you have to stay in the ocean view tower and don't be afraid to pay for the best rooms available: only then will your stay be worth your buck.

Canceled reservation with one day's notice.

I just like the view but i had to pay extra for it. Over charges, hotel fee, pool fee, beach fee. For everything they have a fee. One of the worst customer service. The sink was cloak and call for to fix, that happend the very first hour we got to the hotel, by check out the sink was not uncloak yet, and we last 3 days 2 nights.

I liked how close the beach was to the hotel I didn't like how when I arrived to the hotel, my boyfriend and I checked in and the room that was given to us was a double queen bedroom. On the site I booked the room from, it has the option on a double queen or single king bedroom and we weren't offered a choice. We ended up complaining to the front desk about it and they gave us a single King room.

Right on the beach.. Big plus Misleading...extra charges for everything $19 for breakfast $30 each day for parking $25 a day for resort services.. Rooms very dirty.. Will never go there again and would not recommend it to my worst enemy..!!!

Nothing Everything

The bed was comfortable\ I liked the indoor bar Waterview was good Shower was small and lacked basic amenities

This place has history and location. They have done some nice updates to furnishings and the rooms and common areas are spacious. Tiki bar was our favorite. Customer service was polite but seemed to be disorganzied and advantageous. We had issues both with check in and check out. We paid for a deluxe room and was given a less then standard room. The upgrades are minimal to the room and in need of new paint and trim. Room smelled musty. Bathroom counter was stained, the one blanket in the room was old and crusty feeling. Was very disappointed in lack of furnishings in our room, poor use of space. As well as the noise. Tweens and teens were running and laughing up and down the halls at all hours. We called security. Still no change. Had to turn on music as a distraction to sleep. Noise did not stop till almost 3am. Also there was a 3 inch space between our door and threshold and we could hear everything. Worst night sleep ever. I hope they get some money to become what they could be and all I am sure they want to be. Highly suggest they do some two tone painting on the main structure to create some depth to the architectural details around the window, a large mural on the wall to the farthest right of the pool. A concrete stain to the patio area would be a great upgrade as well.

The staff was awesome. We wanted a "street view". We got a nice view of the roof. A lot of broken glass & sludge to look at. In order to take a shower we had to lodge 1 of the complimentary shampoo bottles in the drain. We are only 5'5" in height & our feet hung off the bed while laying down. No blankets. Had to ask for them. The towels, bed sheets & the blankets didn't smell clean at all. The restrooms in the lobby smelled like someone cleaned with a dirty rag. Being a historical hotel, one would think it would be well taken care of.

No blankets on beds, costs $30 per night to park your car off site. Rooms are very run down. Nothing is maintained like it should be. Don't waste your money here.

The hotel looked like it had recently been renovated and everything was fresh and modern. The bedding and pillows were very comfortable and the bath towels were soft and nice and large. It was very nice being right on the beach. Oscar and Lesmar at the beach were very friendly & attentive. I had a long wait to check in, only 1 person doing check-in. The resort fee of $20 per day didn't include umbrella at the beach; and the fee is even added on for check out day when you have to be out by noon. Drinks were so expensive and not even very good. Also expensive valet per day charge.

Brand new hotel. Beautiful views from the balcony. Great beach. Valet damaged my brand new camaro. Management was indifferent. They didn't believe that it was the valet because I had driven away after checkout.(valet had the door opened as I approached the car after checking out and they closed it when I got in) About five mins later I pulled over to get something out of my trunk and saw that the driver side door had been badly scratched. I immediately returned to the hotel and filled out paperwork to file a claim. Management was supposed to contact me after reviewing the camaras...and I've heard nothing. I would not recommend this hotel to anyone...sorry but I would expect a hotel like this to treat their patrons better.

Location Service Smell of weed in our room and hallway.

Loved the views Charging my 7 year old 25 cents for a plastic spoon is outrageous!! And they had an issue with us requesting more towels! When cleaning the room they sometimes didn't even bother putting in new coffee equipment. The bathroom was barely clean, when's the last time they mopped? You had to be your own valet and bus boy at times. Ugh never again.

Hotel is run down and needs a reno. Not a 3 star hotel

Nothing! It's terrible, believe me!!! Don't look at the pictures, rooms are dirty, bathrooms are leaking, walls are messy. And totally, I don't like this hotel! I paid about 180 $ per night and It's NOT worth it AT ALL.

The bathrooms were not up to date and the carpets were not clean. The room did not smell fresh and inviting.

Location Everything. The hotel is nothing like advertised. The rooms do not look anything like shown in the picture. They aren't even close. They staff didn't leave clean towels after cleaning the room. Requested an extra blanket they took it away the next day. The room was freezing. I wouldn't recommend this hotel. Can get better deals for $10 more somewhere else.

Beautiful setting! Friendly staff! Beds hard as rocks! Small throw pillows/no bed sized pillows! Room looked shabby and in need of up date! Trim in bathroom rusty! Just kind of second class accommodations!

Nothing Staffs are rude and nasty attitudes... Never heard them say sorry when they make mistake on your booking...keep charging money when we already paid. Half of the stuff are broken and almost all the ceilings are leaking.. No one speak English

The hotel has a pool....The beach entrance perfect for families right behind the hotel ... There was Roaches in my room that sums it up....they have a bar that was never open .they don't have happy hour .....etc.

Good location right by the beach The house keepers did a horrible job on cleanliness, I stayed in a "smoke free" room that reaked of cigarrets

Location No ac in our room

Location Rooms are not cleaned properly Bad smell Very very old room Carpet and towels are atleast 10 years old

None Everything

Close to the beach. Dirty, smelly, unclean, old. When I arrived, my room door was not even locked, the battery was out in the mechanism, though the staff fixed it immediately. They charge you $5 for the safe in the room, regardless of if you use it. Not proud of the fact I stayed here, but it was cheap and right by the beach.

It was right on the beach. Close to many bars/restaurants. Elevator did not work half the time. Smelled like pot in the whole hotel. Shower was gross.