Miami Beach Resorts

Hotel is run down and needs a reno. Not a 3 star hotel

Our rooms were not available when we arrived. They had been sold. It was late at night. We waited over a half an hour before we were even acknowledged. We had to insist on rebooking us to an equivalent hotel. The process was a disaster and caused us to stay up until almost 2:30 AM. We had to negotiate with the new hotel at check out, to avoid additional charges. Hilton finally covered the expense.

Brand new hotel. Beautiful views from the balcony. Great beach.

Valet damaged my brand new camaro. Management was indifferent. They didn't believe that it was the valet because I had driven away after checkout.(valet had the door opened as I approached the car after checking out and they closed it when I got in) About five mins later I pulled over to get something out of my trunk and saw that the driver side door had been badly scratched. I immediately returned to the hotel and filled out paperwork to file a claim. Management was supposed to contact me after reviewing the camaras...and I've heard nothing. I would not recommend this hotel to anyone...sorry but I would expect a hotel like this to treat their patrons better.

Everything had a great room 1421great discount rate very romantic and secluded from south beach except a few things

there was no blanket or comforter on bed thank God it wasnt cold.. Also there was kids under 10 in the jacuzzi all the time could not enjoy Parking too was a little pricey

The pool area was nice and clean.

The rooms need to be updated. Not worth the money we paid to stay there.

The staff was very friendly for the most part and the location was in close proximity to Eden Rock where I attended a conference but couldn't stomach the extra 150 per night.

The decor is so dated. The carpet, drapes, doors, fixtures, etc were in desperate need of updating. its relatively clean but so warn out. The room had an odd L shaped layout with no real purpose for extra space. An old tube TV, like 27 inches in an delapidated armoire that was literally 25 feet from the foot of my bed. needed binoculars.

I like beach / waterfront and heat whirl pool.

it was took 2 hours to check in.

The hotel has a pool....The beach entrance perfect for families right behind the hotel ...

There was Roaches in my room that sums it up....they have a bar that was never open .they don't have happy hour .....etc.

None

Everything

Great access to beach, beautiful pool area.

It took 50 min to get my car. I was told it was because of "shift change". I asked for the manager to call but they never did. Unreliable Internet. I was unable to connect.

I was grateful that I was upgraded to a suite, but I think there are better options on Miami beach. Would rather spend a little more to stay at a better resort.

Facilities out of order. Neither the men's nor women's bathroom in the lobby was functioning. Elevators not working properly- had to wait 15 minutes for an elevator!! Mosquitos all over my room. The mattress on my bed felt more like a box spring than a mattress. It was not comfortable at all. One of the people who delivered room service to my room suggested I should add the "additional gratuity" because the hotel doesn't give him any of the gratuity that's already included. Overall, this hotel was FAR from a luxury experience. Needs lots of work.

Friendly staff Very good location Good facilities

No wifi in the rooms No free parking

Comfortable, spacious

Could hear noisy hallway, Only about 10 channels, couldnt order any movies on demand because of a lock that could'nt be removed until the next morning and wifi did'nt work. Expensive taxes.

I was charged twice for my staying and although I've contacted the site several times and it's been three weeks I still couldn't get my money back

Every staff member said hello to me. Staff was very friendly

The Spa experience was ok, Massage for a deep tissue was weak. The Sauna was not on, I turned it on but should be preheated for guests or what good is it. For $440 for 2 - 50 minutes massages I expect more.

This hotel exceeded my expectations in nearly every aspect. The staff was exceptional and every one was pleasant and seemed to enjoy working there.

The only (extremely small) thing I didn't like was the gates at the entrance to the poolside rooms. They were extremely loud and everyone (staff and guests) let them slam shut and they could be heard in a closed room.

Location of hotel is great, it's within walking distance to the beach, ocean drive, and shopping on Collins. The room was great overlooking the pool w/ balconies.

Room does have sound system with speakers in the ceiling, but can't turn up too loud the walls are too thin. Valet was pricy at $36 a day, we found out about a block away you can use a parking garage at $20 a day.