Miami Beach Resorts

The beach access was perfect. The pool was clean.

how is this a resort? They charged $15 for a resort fee, for it being a regular hotel. The were only 3 elevators and it was packed everytime. Room service is unheard of there. The room had a tv stand that fit one of those tv with the big back. Like really? Bathroom was cramped. Oh, and you have to pay the $20 for the resort valet. Smh. Not good.

Very friendly staff. Complaints are fixed promptly.

Two cons: there is no ventilation in the restroom and the windows cannot stay open – had to prop a container to hold the window up.

How the cleaning staff took my towel.

I liked how close the beach was to the hotel

I didn't like how when I arrived to the hotel, my boyfriend and I checked in and the room that was given to us was a double queen bedroom. On the site I booked the room from, it has the option on a double queen or single king bedroom and we weren't offered a choice. We ended up complaining to the front desk about it and they gave us a single King room.

I loved the exceptional customer service, Natalya was amazing. Customer service makes or breaks a vacation and the national definitely made it.

Didn't like that our room was on the stairway but it worked out because we had loud music and we didn't disturb the neighbors.

Staff was incredibly friendly and accommodating. Awesome location. Very clean and great decor.

Relaxed pool environment

Service by staff was slow

The valet and restaurants service was ok.

It was dated. The sheets in the bed were torn up. The phone was dirty. The fridge was broken (found out about that after 200 in good spoiled ). There was some woman that I could only say was a pimp yelling and cursing on her cell phone. When we asked if she could be removed they told us that she brings them a lot of business and is there all of the time. The elevator was old and their food was disgusting. I would never even walk through that place again even after they renovate

Liked cleanliness and large rooms

I appreciated the staff upfront. The breakfast was great! The view was awesome.

Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.

The sense of continuity -- this is an old-school timeshare condo, in contrast to the giant glitzy high rises around it. Relaxing and unpretentious rather than glamorous. Surface parking instead of valet. Access to the gorgeous beach and a nice swimming pool. Grounds are nicely landscaped. A lot of businesses within easy walking distance, including restaurants, bakeries, drugstores, etc. Nicely equipped kitchen so you can actually buy groceries and eat there instead of going out all the time.

Layout of the unit was a bit odd -- mainly, the bathroom was difficult to navigate since the door had less than an inch of clearance in front of the toilet, and there wasn't really enough room to hang up towels. Our coffeemaker blew up when we tried to use it, though the maintenance staff was very prompt in replacing it. The exterior trim of the buildings -- doors, windowframes, railings -- looks a little battered.

Proximity to beach and Lincoln Mall. Our room was right off the pool which was super convenient. Front desk staff couldn't have been nicer especially when I disputed some charges at checkout out.

The facilities need maintenance. Particularly the pool area. Broken tiles and the bottom of the pool was chopping off in at least one large area. The bathroom also could use some maintenance. The vanity top had a chopper out of it and theme leftist was rusting in areas.

Location, pool area, room & bed comfort. It is located right out of the loud crowd on Ocean Drive, so it is a lot more chilled and relaxed. Overall, much better than all other hotels on South Beach.

I can't quite say it was a true 5 star experience in terms of appearance and for the premium price. But again, a lot better than the other hotels around.

Location and ocean view

Location

Service Smell of weed in our room and hallway.

For a hotel right on Miami Beach, the Riu was surprisingly quiet.

The bathroom didn't really have a door, just a frosted glass window that didn't totally close. Even though it was just me and my wife, the lack of privacy was weird. The room was definitely a little grungy, and smelled musty.

Beautiful place

Expensive parking, if you staying in the hotel the parking shouldn't be so expensive

The beach at Sole hotel

The property was very nice...green and lush...great golf. The hotel staff was very friendly and nice.

The restaurant/stake house - I think it is a Michael Mina restaurant - the service was horrible...worst I have had for the price point ...and I have dined at a lot of places around the world. I will definitely go back to the resort but I will not eat at the restaurant.

I loved the pool even though it was not for doing laps. The view from my room was awesome. The food was great and everything was very clean.

The beach access was wonderful. The bar and restaurant had by far the best service of almost any where I've ever been. No doubt will return.

loved everything about it the view walking distance from the beach happy hour great staff and helpful bathroom lighting was incredible

Great location, we had direct access to the beach. The staff was excellent, specifically Ricky he was a great help. Overall great hotel I would definitely recommend it to anyone.

Location of the hotel is great, beautiful pool and patio, Great staff overall.

The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!

The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel.

The resort fees. Just include in price up front.

We've stayed at several hotels and this one delivered unparalleled service. Simply, top notch. Our room was incredibly clean and housekeeping was very attentive. The pool had to have been the cleanest we've ever swam in - hands down. The front desk staff were very pleasant, polished and professional. The valet gentlemen were personable and efficient. We were so impressed with the manager and how his employees treated us as their guest. This is an all around great hotel.

The bed was too firm for our liking.

Perfect!

Parking expensive

It is private and comfortable although they need to take better care of certain things.

Some of the staff were far from helpful and seemed almost annoyed when being asked for something. The lady who checked us in at the front desk, Cynthia, was short, rude and far from accommodating. We are not really sure if we will stay here again.

Staff was wonderful.

Too short of a visit!

The staff was well-trained, resposive, and vocally sorry about the situation that all the guests were facing, and even apologized for the weather. The staff went out of their way to try to make up for everything that was wrong.

Simply put: the resort should not be open until they have finished the renovations. It's like staying in a Motel 6 at a 24hr construction site, but with superb staff and quite good food. There is limited accessibility by foot to any part of the resort. Walking anywhere requires traversing expansive muddy gravel areas, balancing on tippy plywood ramps where no curbs exist, stepping over hoses, electrical cords, and around huge generators, and going as quuickly as possible by what can only be an open sewer pipe near the new pool construction. There is one, possily two, restaurants open that have the same menu as room service. A salad, entree, and glass of wine came to $70. Other non-resort restaurants are accessiblie only by cab (I might have been able to walk if not for the puring rain). If you choose not to gamnble on walking, you must call ahead for a golf-cart transport, which will arrive in 10-15 mins and take you to your destination. A tip is expected by the driver. During my stay, it rained constantly so I never was able to see a vista, the golf course, or anything resembling the images on the resort's website. The pathways that were usable were puddled with water and one had a recurring area of sudsy liquid on it...? Again, they should not be open, but if they choose to be, they should NOT be charging full price for guest rooms. I was staying in a supposedly-renovated bungalow, but the elevator clearly was in recent use by constructoin workers, there were several muddy boot prints in my bathtub upon arrival., the sliding door to the patio did not fully lock, and the sliding closet doors were not functional because of the position of the room safe in the closet. 'Nuff said.

The casino wasgreat (even tho' we lost). Thefood was usually of good value. Our room was niceand the bed was great but itwas almost a mile walk from the elevator and wewerelocked out onASaturday night foralmost an hour!

location to sun life stadium

staff was rude and room check-in is disfunctional. room should have been ready much sooner than it was.

Room,beds,cool a.c.

Staff,mean....casino,filthy and outdated

Old old slots. Not new games

To many kids

Location is great. Easy to get to South Beach and other areas of Miami. Lots of stores within walking distance for food and necessities. Beach area is very nice. Restaurant on the pier had a Caribbean feel. Drinks are pretty expensive compared to the food!

The constant noise of spring breakers in the corridor. Even after phoning the front desk several times and spoke to the manager the next day, nothing changed but at the end I could sleep one night out of two.

The room is bigger and excelent confort.

Very clear, convenient and spacious habitat approximately 300 m from metro station (Metromover) 10 minutes from downtown. The kitchen equipment is very good (but I am a man).

it's an appartement, you are on your own, you have all brand new applicances to cook and a supermarket at a 5 min walk. The Metromover 5 min walk aswell

Hard to find

I liked area,convenient,staff was good except one,location on beach. 1st family trip better 4 adults

Parking sux it's public metered, parked 6 blocks away was best n cheapest,bthroom needs big fixes.

Location

No ac in our room

ABSOLUTELY, NOTHING, FILTHY DISGUSTING FIRE & HEALTH HAZARD,SHOULD BE CONDEMMED ASAP, & NOT BE BOOKED ON THIS SITE!!!!

dirty lobby, room with cockroaches, broken bed, smoke everywhere Poorly maintained. Smell was terrible. Room Was dirty on the inside and smells moldly very very disappointed. Also also those unexpected fees no cold water, rude staff fire alarms going off all night and the building was under a fire ordinance they didn't pass inspection. NO WORKING ELEVATOR FOR 3 DAYS Hotel did not feel safe, with a very strong smell of marijuana in our hallway and very loud groups of people at all hours in the hallways waking EVERYONE UP, GOT A SINUS INFECTION, AND OTHER THINGS

Nothing

dirty lobby, room with cockroaches, broken bed, smoke everywhere