Middletown Hotels

The location and staff were both great

Wifi is weak and slow. Even with a decent signal the speed was dismal. Breakfast, while included in the room rate, needs help. Egg and sausage food was processed and microwaved. Bakery items had seen better days.

I called to confirm my reservation and was told I had a queen SMOKING room which I never requested and was told I could not get another room. I checked my confirmation and it said standard Queen but nothing about it being a smoking room. I asked again when I checked in and was told I was getting a non smoking room. They were full of it. The room reeked of smoke and so did my bag and clothing when I left. Disgusting.

Great location for us, as we were traveling to see a concert at the PNC Arts Center. Nice area, with a lot of places around to grab something to eat or grab a coffee. Facilities are clean, and very quiet which was nice.

The room was a tad outdated and the beds left something to be desired - back hurt for both my fiancé and I the next morning.

Staff was very helpful.

Charged again for room even though online reservation had already charged.

Only thing we like was that there was available room for us at the time we needed when we traveled to Jersey.

We checked in early and our room wasn't ready yet. When we returned 6hours later we found our room had not been cleaned.We were moved to another room. When we went to turn in to sleep, we realized that the bed sheets were damp and had a rip in it to. The bathroom fan did not work either. My wife and I were very disappointed. For the money we played it was not worth the headaches we went through. We come to Jersey often to visit and we will not stay at this hotel anymore.

beautiful view. nice comfortable bed.

extremely noisy and intrusive housekeeping staff at all hours.

The location is excellent. The riverside view is outstanding. The staff is friendly, helpful and available. This is a small hotel, perfect for a quick get-away.

Walls are paper-thin.

Location was where I needed to be, bar was expensive as was the room. Weddings took up most of the seating.

Our "Garden View" room had no elevator service, 3 flights of stairs, smelled like mildew, was extremely small and our "view" consisted of a rusty crane and concrete. We asked for a change of room immediately, and were denied. We were charged 80% for our room when we left that same night (my wife REFUSED to stay in this dungeon), we were compelled to call relatives for lodging on River Road, where we should have gone in the first place. Amy, the Manager said "she would look into it". Will post another review if rectified.

The bed was comfortable, the staff was eager to be helpful, and the bar was a great time. I look forward to our next stay there!

It was close to where I needed to be

Our first room had the wrong size bed, our second was 78 degrees and had a broken ac.. Four rooms and 1 hour later, we were in a room. Breakfast was awful. Cold coffee, wrong eggs, honey and no syrup. Very disappointing

It was convenient for my meeting

Ha Ha is this a joke

Pleasant Staff, nice facility, well maintained courtyard area with grill.

Pool area not managed well. No towels, did not tidy up the area.

The location

The room was not as clean as it should have been there was mold in the tub the bathroom floor was dirty and there were undergarments left from the previous occupants

Room was nice and up to date. Only stayed 1 night

I was told it was only 10 min from the beach. It's much further

Staff was very nice.

The cheese

The staff was great and accommodating. Made me feel at home while away from home

I like their dining room. It was open space and properly lit. The breakfast buffet has a good variety of food. The pool was great when we visited. I like that it has little kitchen and small sitting room.

Carpet in the bathroom smelled like urine and musty. Very rare we see carpet in the bathroom in other hotels. Not good for people who has allergy.

Central location cation

Dirty carpet, fire alarm in the middle of night-2nd time in 2 stays, hotel needs to be refurbished.

Beds were great.

It was clean and spacious. For the trouble we experienced, they allowed us to have a later than normal check-out, which we needed. Restaurant next door was great.

Hallways smelled like cigarette smoke. TV was so old that the pictures were pink. Some lights did not work;wire on the phone was loose. BIGGEST complaint: banging on our door by staff at 2:00AM. Very frightening/startling. We were asleep! Mistaken room.

The hotel was designed with beautiful brick and woodworking. Felt very relaxed and comfortable. Bathroom floor was marble. Shower was hot with great pressure. Very clean. Price was great.

The guests in the room above mine were noisy.

Staff was very courteous and size of the room was excellent. I liked that all rooms were suites. The breakfast and dinner were complimentary too. Food was good.

Bathroom sink drained slowly and no fan in the bathroom.

The front desk personnel recommended a restaurant that was phenomenal. She was also very knowledgeable about the area. I'm sorry I don't remember her name.

The complimentary breakfast was very well appreciated, however if you could add some type of turkey or beef product that would be great since not everyone eats pork.

The hotel staff at the front desk was friendly and helpful. The hotel is clean. Breakfast was very good and convenient, something for everyone.

Pool was way over chlorinated. Cleaning person removed our dirty towels and took out trash but did not make beds or give us new towels.

Our stay was fabulous and I can honestly attribute that to the staff. Everyone was so accommodating, and dedicated to making our stay wonderful. We used the facility for wedding prep , and for me and my husband to spend the night after the wedding. Knowing about the occasion the hotel went above and beyond.

KUDOS!!! The staff was excellent! My stay was fantastic! Outstanding customer service skills! Great customer experience!

Off season or non peak prices could be a little less. I would have loved to stay two nights.

Tough to beat the location - right on the beach and next to the boardwalk.

Service everywhere was awful - front desk, pool bar, room service, you name it. Food and drinks were really bad too and over-priced. My advice is to book a room on sale and just use the hotel for its beach access, towels, and clean room. Do everything else outside of the hotel.

good internet connection

Room had lots of useful stuff like a laptop holder for the bed, and USB outlets which allowed us to charge more stuff than we had brought chargers for

Didn't have any problems, no cons here

The extra room for the kitchen

The lobby to small, not the value, the spa was not working

We were given free parking to compensate for the fact that our room was not ready upon our arrival.

The hotel restaurant was not available during our stay, which was a huge disappointment. The handles on the dresser were broken, the volume button on the iHome was broken, and there was some sort of water damage to the ceiling. There was also a round of housekeeping where some trash was not removed.

The staff couldn't have been nicer. The lobby and the building itself is absolutely gorgeous. The location of the hotel is prime for going to the boardwalk or the nearby venues such as the Stone Pony. The pool was a really nice area in which to relax.

The rooms were nice but for $300+ a night (the going rate for a summer weekend), I would have expected it to be nicer. The room was small, which was expected, but it seems the room hasn't been updated in several years. The bathroom is a bit strange - at least ours was. The sink was super shallow and the shower doesn't have a curtain or door. It has a glass panel that doesn't fully prevent the water from spraying onto the bathroom floor. Not the worst hotel room I've stayed in but not the best one for the price paid.

The type of customers that stayed at the hotel at the same time we did were shady looking characters. I honestly worried about my wife and children on a couple of occasions when I left them in the room to pick up a few things. the guests staying above us were loud and disruptive on the night we stayed. The were "partying" till about 2:30am. The front desk was unresponsive and when called did nothing to address the situation, as a result my wife went upstairs and respectfully requested that they keep it down as we had two young children attempting to sleep. We then received a call from the front desk saying that we were not to disturb the guests and if we "disturbed" the guests again we would have to check out and the police would be called. We were baffled! The grounds were filthy and we had to have our room changed because of the smell of our initial room. Dont stay here, if you do remember: "I told you so!"

Super comfortable beds, quiet and clean. The staff was great and the location was perfect.

Good Location

Old work out carpets in the room and hallway Smelly and dingy looking bathroom Seems to be an old building that needs some upgrade and facelift Noisy

Friendly and helpful staff. Convenient location to where i was working, inconvenient to restaurants.

Bed was a horrible sleep number. It wasn't even plugged in or a remote available when I arrived. They had to send someone up with multiple remotes to test and get something to work. After the first night the remote stopped working. Would not book there again.

Clean and comfortable rooms. Right off the NJ turnpike. If I don't need wifi, I would stay here again.

No wifi in room but there is a business center. Breakfast was bad - stale food with poor taste. A TV guide would be helpful.

The cooking facilities

The location

When I asked to switch rooms because the first room we were given was dirty, the person at the front desk gave us another room right away. It's too bad that the second room was even dirtier the first room.

The rooms were filthy. There was food on the floor and in the cabinets, caked on dirt in the sink and bathtub areas, and I had to clean the toilet seat myself before we could use it.

Nothing!!!!!!!!!

Everything !!!!!!!!

Location relative to the folks we were visiting.

There were only 2 bath towels in the room when we checked in, but we had 3 people? We booked online & found no warning that the pool was inoperable, which we learned at check in; very disappointing. We deserve a discount/refund for that deception.

Every time I visit Staten Island I stay here and it's usually the best place to stay until now. Clean rooms, comfortable beds and great water pressure in the shower. Rooms stay warm and cozy.

Breakfast wasn't too good. People living in the hotel was uncomfortable. Wouldn't stay here again until it's ran like a hotel and not a homeless shelter. Random ppl who live here asking for drugs.

We had booked 3 rooms about a week in advance. However road trip was horrible & got to hotel very late. Get there my reservations canceled and idk why. On top of this hotel was booked for the weekend. What am I to do with a 2 year old with no room? Staff lady wasn't customer oriented either

The overnight front desk lady wasn't friendly. However the day time shift front desk lady was.

They called and said they had rebooked me at the Hampton Inn across the street, which was one of the hotels I specifically avoided when booking in the first place. The second Hotel behaved as if the first hotel never let them know I was coming. I call shenanigans. won't be back unless the Verrazano collapses.

The staff did respond immediately to my phone calls and had security search the holes for this person but the club surrounding it inside the hotel does make it intolerable to have a good night sleep

I don't recommend this hotel for single adult women that are trying to get a good nights rest because of the clubs downstairs and the drunks morning the hallways just not enough security to stop all that

Location

Amenities and decor...very dated and dingy.

I booked using kayak advertised price was $126 when I went to book told me the $126 price wasn't available only $139 was available ...booked anyway but didn't like that it wasn't the price as advertised ...booked with my debit card no problem went to check in and I was told I needed a credit card (nothing stated about this while booking ) said I don't have one and was told that since it was a debit card they would have to put a hold of $250 on my card until check out ....not a big deal but while booking I should've been told of this ....guy in front of me had the same problem

The clean and modern rooms, and above all the always-helpful staff, which treated us very very well, gave us many tips to make our visit more enjoyable and fruitful.

The neighborhood surrounding the hotel – though it was safe for us – and the cost.

double charged very dirty room clerk spoke very limited english