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Convient to shopping which was why we were there. Some of the staff were not very helpfull and begruged us any extra stuff ie towels and shampoo
perfect location for shopping at Woodbury premium outlet not as clean as I expect
dirty,bad service,expensive,the price not match the quality yes
close to woodbury outlets service,,cold room,low lights in the room
Its proximity to the Premium Outlets at Woodsbury Commons. The poor condition of the furniture & fittings. Only coffee provided in the morning - no hot water available to make our own use.
It is fairly reasonable compared to other motels in the area and was located close enough to West Point for easy access.
Very good location to go shopping in Woodbury Outlet. Otherwise, don't stay there. The satff is very confused, they've charged me a day that I canceled, but they called to booking.com and I fixed it.
Not located in walking distance from Outlet Center as promissed on internet! Very dirty and old. Even if it was a non smoker room, the smell of smoke was immense!
Close proximity to Woodbury Commons Factory outlet
location room style
The room was really nice as well as the staff.
Staff friendly and helpful in trying to resolve issues by giving us another room. Arrived on Friday night and as we entered the hallway on 2nd floor to go to our room the smell of marijuana smoke filled the air. The smell was so strong we thought they were smoking in hallway. Our room was in another hallway and the smell of cigarette smoked filled the air and our room. I asked the clerk if we could move to a room away from the smoking rooms and was told this was a non smoking facility. The smoking was a guest issue but not having cable tv in the room was a hotel issue that we were not aware of. We were told this was due to transition to digital cable which was in process of switching over. Being aware of this prior would have made all the difference. This was not an issue at the hotel other family members were staying at. The bed we had which was king size was so hard and uncomfortable we took the sheet of to make sure it wasn't a boxspring. I had stayed at this hotel a year ago during the week with a room on 1st floor and didn't have any of these issues. After this experience will not stay again. I do want to mention the staff and breakfast was good.
Convenient location to area businesses No complaints
Fine; room smelled like wet paint when we got there but was nice. Our friends on the second floor (we were on the first) had a gross room that smelled like wet dog, though. Maybe they're renovating, but so far only part of the building?
I thought it was a great value and the room was big and the bedding was comfortable. Nobody cleaned my room on my first night. I don't know if that was normal but it seemed odd.
The location is great. Very easy to arrive. It has enough parking spaces. Great WiFi. Rooms are spacious. Nice staff. It's dated but I don't Care.
Location was close to West Point and the employees who checked us in were very friendly. The price was reasonable, however, some easy fixes could make the stay more pleasant. We did not care for the beds. Our shoulders hurt the following day. Shower curtain did not keep water in the tub, so each time we showered there was water all over the bathroom floor.
The gentleman who checked us in, was a total sweetheart. He was helpful, understanding, and very professional while still holding a warm tone. He helped my family and I know where each other were, and he was genuinely sweet. Thank you so much!
FRINDLY STAFF QUICK CHECK IN DIRTY SMELLY ROOM VERY HARD BED AC DID NOT SEEM TO COOL WELL EVEN THOUGH IT WAS IN FIFTIES OUTSIDE ?
The staff was great and very helpful. The water pressure in the shower was excellent. The room accommodations were sorely lacking. The room was damp and had a very musty smell. The curtains and blanket on the bed had holes in it. The mirror fell off the wall within the first hour of us getting into the hotel room. We originally booked a 2-night stay and stayed only 1 night because we were too tired to change hotels after we checked in late in the day. The hotel is in dire need of a complete renovation because the facility is quite old.
The room smelled like a dog. The bathroom floor was sticky.
The breakfast was better than I had hoped for. Room access was through the exterior perimeter of the facility. Main area of hotel was very dark and guest room was in need of updating If not total renovation. Should be sold to a Ramada Four Points Franchisee and updated. The Ramada down the block is just fractionally superior.It kind of sucks as well.
the bed was comfortable, liked the flat-screen tv, fridge, and microwave. hairs left in she shower, a couple hairs in bed too.
Was in a first floor room near the reception desk. A lot of banging late at night that could have been guests in floor above. Confusion about whether or not there is an airport shuttle.
The staff at the front desk was very friendly and accomodating. The location was good for my needs. The facility was very large but we were still able to park near our room. We had no hot water and had to contact the front desk and were told the hot water heater had to be reset. the room smelled sweaty like the sheets hadn't been cleaned I was slighty intimidated about sleeping in them.
The location was good. It was quiet No TV for 4 days out of 6, no refrigerator like other rooms had, twice we had no hot water, continental breakfast sucked, toast, cereal, and frozen waffles and at 9 AM it was gone so heaven forbid you slept in a bit.
The room was clean and did not smell. It was spacious and even had a fridge/microwave combo. The bed was comfy and the bathroom was clean. The air conditioner worked just fine and we enjoyed our relaxing evening in after a long day's drive and anticipating another one the next day. The ice machine didn't work but I can understand how that happens. However this facility has both smoking and non-smoking rooms. The hallways, lobby, and breakfast area smell disgustingly like a stale ashtray. I was terrified walking to our room that it was going to smell like that because there was no way we'd be staying if it did. Luckily the room smelling nothing like the hallway and we stayed but they really need to do something about it. I couldn't even stay to eat where there were a few tables because it was smelled so heavily of stale cigarettes.
Proximity to West Point Heating pipes creaked at night. The "continental breakfast" is some plastic-wrapped Otis Spunkmeyer muffins and self-serve coffee and juice, without any tables. The carpet in the rooms was a bit gross. The bathroom fan was loud. It was expensive for what it is ($200+/night).
The location and scenery even though I was only staying because of a lst minute change to my schedule
This place was--- a night. The room smelled really musty but it didn't bug me that much.
Proximity to 9W, cheap, get what you paid for
The hotel staff were very friendly, and the room provided the basics: decent bed, television, and bathroom with shower. Even free WiFi. The location was convenient to West Point and other attractions in the Hudson River valley. The TV remote did not work, and there was no alarm clock in the room. Also, the motel's credit card processor was not working, so we had to pay with cash. These were minor inconveniences that didn't bother us much.
Location is great for an Event at Anthony Pier 9 as its right down the road. Beds are a little uncomfortable but the room is clean and is a good value.
This is an economy motel and was excellent value, location for West Point is great. The staff were outstanding and friendly. The room was immaculately clean and warm. Not a dame thing forxxxx a night. Great value for money.
The room was clean, and the staff was extremely friendly. It's a very basic motel. You need to bring your own shampoo, conditioner, etc. However, it lived up to my expectations. I do wish that the lighting was better in the room.
1 clean, comfortable, large space room 2 owner is kindly 3 great location, only 10 mins to woodbury outlet
The owner was very nice. I felt the door lock was not as adequate as I hoped, but served its purpose.
nothing Attitude of owner when asked for refund. Belligerent and threatening. Refused to listen to legitimate complaints even after we advised him that we were going to notify you and the town building inspector.
It was located near where I wanted to be and the price appeared to be very reasonable. There was a musty smell, the front window would not open, the bathroom sink was loose.
Convenient location considering my travel needs. It was really funky, I like old timey places like this... but not for the price I paid. Room had a musty smell, old furniture, water was very coppery smelling/tasting. All things considered, it was overpriced for the condition of the establishment. I wouldâ€™ve expected it to be priced accordingly between $---
Nothing good about that room Room didn't look clean. Holes in draperies. Could smell smoke. I will never stay here again.
No bugs, the floor was new, and the bathroom was clean. Took three room changes to get one that was secure and didn't stink of cigarettes. Very dated (70s) and run down.