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One location in Montrose
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10.0 Wonderful
Anonymous, Mar 2021
Pros:
The staff were very great and accommodating! We had a luggage issue and not only did they make sure we got a car with a little bigger trunk, you actually felt cared for in the process. Very kind staff.10.0 Wonderful
Anonymous, Apr 2020
Pros:
Staff was flexible and helpful accommodating my scheduleCons:
Check the fuel level in your rental vehicle at time of pickup, mine was 3/4 fullOne location in Montrose
One location in Montrose
One location in Montrose
One location in Montrose
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2.0 Poor
Anonymous, Jan 2021
Pros:
Nothing. Never got our car...Cons:
Phone was off the hook and rang busy all day when trying to inform rental counter that our flight was severely delayed. Arrived to find nobody at rental counter. Called after hours person and they would not come in to give us our car. Only after 10 mins did the agent call back because she felt bad and said that she would come in to get us a car. However the airport would be close by the time she came in. Addressed these issues on the return trip at the rental counter and they denied saying their phone was busy and made nothing but excuses...One location in Montrose
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6.0 Okay
Anonymous, Mar 2024
Intermediate
2.0 Poor
Michael, Dec 2021
4.0 Mediocre
Blake, May 2021
Pros:
Easy location to accessCons:
Stuck driving a cargo van with "Hertz" plastered on the side through the Rocky Mountains. Not the easiest of drives in a vehicle I was not comfortable driving.6.0 Okay
Anonymous, Mar 2021
Pros:
Pick up and drop off was quick and easyCons:
Car was much smaller than expected. Said Nissan Pathfinder or similar (and I know it says not guaranteed) but we got a Kia Sorento which was a lot tighter than we were planning for. Had to have bags in laps/etc. Why not just tell us exactly the car we were reserving? Doesn't seem that hard10.0 Wonderful
Anonymous, Nov 2020
Pros:
The staff in Montrose provided excellent & friendly customer service. The nice lady was also very helpful in providing directions to the Black Canyon.8.8 Very good
Ross, Jun 2020
Cons:
Drop off