Pros:quick return process
Cons:no available spots to park vehicle, nobody working the counter
Cons:Avis overcharged us without explanation.
8.0 Very good
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Cons:Kayak has earned my business for many years by making sure the quoted price wa accurate and incl all costs. I was quoted $367 for my car, received a Priceline confirmation at that price, but my rental agreement upon picking up the car was $441. After spending hours calling and getting the runaround on auto attendants and live support people who always blamed me or one of the other two parties (kayak, Priceline, Budget) I have no choice but to dispute the charges and never use Kayak or any other pricing engine. I’ll pay more to go direct.
Pros:Staff always make it easy. I love that you can just walk up to the tiny counter at the Gunnison airport.
Cons:The car we were given was an "upgrade" but it was a larger car that was very underpowered for climbing mountain passes which decreased the mpg. Also, the inside windows were so dirty with foot prints and splatters, it was difficult to see. we had to make a stop to clean it so we could continue our trip.
Cons:Clerk was very rude. Also charged 75% more than comfimed reservation. Took 3 days to get error corrected.
Cons:I got insurance online when I booked. The agent was a little rude to me when I picked up the car cuz I didn't buy her insurance. How was I to know I was getting 3rd party insurance?
Pros:Staff was courteous and friendly.
Cons:The "premium" sedan I had reserved was "upgraded" to a compact SUV, a Ford Escape. If this is an upgrade, I'm sure the sedan was really disappointing! The rental rate was outrageously expensive! Over $200 for a one day, one way rental! I will never rent a car for this trip again!
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