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Minivan | $33/day |
Passenger van | $43/day |
Luxury SUV | $55/day |
Luxury SUV | $58/day |
4 locations in Mountain View
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Reviews
2.0 Poor
May 2021
Cons:
The rental cars office closes at 12pm. We booked a rental at 12pm, but no one told us we have to be there exactly on time or earlier. We got to the rental station a bit after 12. Everything was closed, we had to get a rental somewhere else for a ridiculous expensive last minute price. You should tell püeople that the rental car station in Los Altos closes at 12pm6.0 Okay
Apr 2021
Cons:
I needed to clean the windshield but there was no washing fluid in the tank. Next time I will check. I wasn’t told the office is closed on Saturday and since there were two notes in the window, one saying Open 9 -12 the other one Closed Saturday and Sunday I wasted half hour waiting9.6 Wonderful
Oct 2020
Pros:
Staff was friendly and helpful5.2 Fair
Oct 2020
Cons:
Staff at Hertz Palo Alto were quite unhelpful. Among other things, they failed to provide minimum docs needed for drop-off.6.8 Okay
Sep 2020
Pros:
The priceCons:
I spoke to Hertz at 8am and 1pm to confirm my reservation and let them know I would be picking the car up close to 5pm, and a guy called me at 3pm to tell me they do not have a car for me. I was irate. He was very easy going and basically said 'sorry, my hands are tied and there is nothing we can do.' I made this reservation a week in advance, and paid in advance to be sure I would have a car. This was unacceptable. I eventually was put in touch with the manager at this location and he found me a vehicle (mid size SUV, not full size) that I was able to pick-up at 5pm. Mani was helpful and he did find a vehicle, but this should not have happened. Mani said that he asked the 3rd party rep to shut-off reservations a week in advance because they were not going to have enough cars. They had 70 reservations and only 40 cars available. That's 30 people who had their days ruined due to the overbooking10.0 Wonderful
Jul 2020
Pros:
Daniel was awesome. I didn’t realize this location closed early. When he going out I was going to be late he waited for me. The entire team at this location is 5 stars. They also found a larger and better car for. Will definitely rent again. Thanks again for an exceptional service.2 locations in Mountain View
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Reviews
10.0 Wonderful
Nov 2023
8.4 Very good
Sep 2016
Pros:
We arrived after the Business had closed down (5 to 10 minutes) and the manager reopened the business to facilitate our rental.One location in Mountain View
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Reviews
7.2 Good
Dec 2016
Pros:
the car was a great size for our trip to the snow.Cons:
there was not owner's manual in the glove box, and the tires were a little on the low side.2.0 Poor
Sep 2016
Pros:
I booked a car on Kayak for my trip to San Jose, not knowing that Mountain View is far from the airport.Cons:
There is no shuttle, or ride offered, from the San Jose Airport to the Budget Office in MV. When I called them they were unfriendly and unhelpful.One location in Mountain View
2 locations in Mountain View
Filters
Reviews
2.0 Poor
Oct 2023
9.6 Wonderful
Aug 2020
Cons:
Not having to go to another store because the car they were suppose to have Waiting for me at their store Was not available10.0 Wonderful
Jul 2020
Pros:
Pick-up & drop-off were perfect! The site manager easily adjusted my pick-up time to match emerging changes in my travel plans.....and when one of our group developed a medical emergency which cancelled our trip outright, management re-did our One Way drop-off Weekly rate to become a 2 Day Local contract with no issues. The car was perfect and our travel would have been perfect as a result!10.0 Wonderful
Feb 2017
Pros:
Fantastic service & great car & people2.0 Poor
Jan 2017
Cons:
not getting a car at all when I showed up to the rental on the day of because THEY WERE CLOSED, and then not receiving any discount in having to book another car myself within the hour of this happening. Absolutely horrible experience. Customer service not helpful at all.6.0 Okay
Jan 2017
Pros:
From check-in, pick-up, and a personal drop off at our departure gate, the customer service was spectacular. I would definitely recommend this company.Cons:
The rental car was a Jeep SUV and it was a horribly uncomfortable gas guzzler. I would definitely not recommend this car.Along with a 6 passenger van, rental companies in Mountain View offer 7 passenger vans and 12 passenger vans.
Pick-up location | Mountain View |
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Car types | Van |
Rental locations | 6 |
Airport locations | 0 |