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I like the hotel service. Very good !
bar, waitstaff, maintenance and housecleaning staff members were absolutely amazing, generous and good at their jobs. the four people I interacted with at the front desk were immature, unable to address a simple issue, and accused me of lying about pre-paying my hotel reservation online. on, and THEN charged me, even after speaking directly with the booking agent who confirmed I'd already paid for the one night in the hotel. absolutely ridiculous.
Location, good bed, comfortable room Blinds were ratty and torn, clock had not been set to daylight time and I almost missed my meeting, hotel is showing its age
The 25 floor bldg had 3 elevators only 1 of which worked. Service was slow Car valet gave incomplete information
Especially at the restaurant
booking the hotel was easy and fast. Overnight parking was $4 and you could come and go as you pleased. The room seemed outdated and very dark. Even if it was clean, because it was so dark, it looked dingy. There were no comforters in the bed, which I was ok with but it was not at all what I was expecting. Specially after reading other reviews and for the price, I feel like I stayed at a different hotel then what was described online.
Comfortable beds First room we stayed at smelled like a smoking lounge. They moved us to a different room and that room had mold on the ceiling. It was late and we already moved rooms once so we just stayed and slept. The next morning the rooms next to us had a large family with kids and at around 8am we could hear them yelling and running around the halls. Then around 8:30 a baby in one of those rooms started wailing and didn't stop for about half an hour. How we the other part of our group that stayed on another floor enjoyed their room and felt They had a good nights rest.
The staff was pretty nice. We were given a room with an adjoining door (which I've learned my lesson to specifically ask not to have a room with one of these at check-in) with pretty loud neighbors. No problems switching rooms to an end room. Outdated decor but clean room and comfortable bed. Oh, and an empty fridge that is not stuffed with overpriced food and drinks is a nice touch. Wifi is $10 a day! Rip off! I guess that's why the room itself was cheap. Also, my boyfriend left a suit and several shirts hanging in the closet. He lives out of town, so I tried contacting the hotel for several days. Every time I got connected to their Lost and Found, no one ever picked up which was pretty frustrating. I finally just went to pick up the clothes, and they were handed to me crumpled in a trash bag. That was a tad unprofessional.
Toilet leaked, shower screamed and stains on carpet, blinds were broken
The pillows were soft. Our room was horrible. The cable was staticky with limited options. The shower tub was clogged so after coming up from a horrible pool experience wet and cold I got in to shower and the shower was not draining. We had to wait 20 minutes, wet, for maintenance to come and fix the drain. The bed had a blanket with a huge brown stain and we complained about that to. The view was horrible, especially for the price we paid.
It's in a good location, and parking is pretty cheap. The 3 different pillows on the King bed is the worst sleeping arrangement I ever can across. They gave one almost normal frumpy pillow, and 2 smaller almost like sofa pillows of various firmness. I don't know why: but I just can't sleep well trying to sleep on sofa size pillows. Regular hotels give you 4 full size pillows: that works why can't Hyatt do that? The room temperatures vary widely between blistering hot and freezing cold. The air conditioner makes noises like you wouldn't believe. The walls are poorly insulated from sound: whoever was in the next room pulled a noisy all nighter which made it very difficult to get a good nights rest. All my problems getting rest made it very difficult for me get my business stuff done during the day. There is a insufficient amount of elevators for the amount of people that can be in the hotel at any given time. There was a wedding going on: and on average it would like around 30 minutes to get from the car to your room. The parking system is a big pain because you have to take your ticket to the front desk and get it validated every time you come and go from the parking lot.
The room, The guy at the front desk(his name was steven) gave me a hard time because i wanted a quiet room, he was very rude to me, gave me attitude , i will be calling the manager on tuesday , i didnt end up staying here i stayed at another hotel
Waffles for breakfast Bed was very uncomfortable
It was nice. Plenty of room. Very cozy. Teenagers had a great time in pool and hot tub. Breakfast was awesoMe. Cookies at check in were very nice. I liked everything.
Stephen (at the front desk) was awesome. We sent a few emails back and forth about some details related to my stay. He was very responsive and was able to help me out. The room was a good size everything else about the room was as expected. The 24hr availability of tea and coffee in the lobby was a nice bonus. The breakfast wasn't the best (but I wasn't expecting a 4 star spread). If you could add some small yogurts as an option, that would have been great.
The layout of the room, the price for the room, the employees were very kind and understood our needs Nothing
Staff was wonderful. I didn't ask for a smoking room (at least I didn't think I did). and my room smelled a little like smoke...but it was okay.
It was easily accessible off the main expressway. Easy to locate. Check-in was vague with room location. In a separate back building. No fridge or microwave. Hallways smelled of marijuana
Shuttle to airport was fast and profesional. Food at the bar and grill was bad. Staff were not available on arrival
Nice and cleaning
It was close to home Did not receive room I reserved.was given a smoking room instead of the one I paid for.was told the room I wanted was sold out so I'm thinking why bother to book ahead??
Front desk supervisor was very helpful with room accommodation when I stare I needed 2 beds and non smoking. Too much construction going on in the hallways - hot tub was broken.
close to airport, staff very helpful looked dated, maybe recently purchased and appears to be in trying to update, slow process....hallway was very loud at night. no exhaust in shower area.
I used this hotel because of the location. The room could have been cleaner, there were several stray hairs left in the bathroom and the card reader to the outside door closest to my room did not work.
This guest did not leave comments about this hotel.
My room had a refrigerator. The lobby was nice and there was a bar/restaurant attached. I tried to check in early but the hotel was strict about the check-in time. I was attending a conference at the Rochester Convention Center and bussing between the hotel and the convention center was tricky.
Agent was awesome room was clean and beds were comfty Not really
It was quiet for the most part The floors ruined mine as well as my kids socks. They were black from the floors being so dirty,the location of the ice machine was inconvienent, no fridge or coffee pot. Pet hair on the small rug between beds. The blankets were uncomfortable. Had to find someone for more towels.
A great spot to stay for an overnight stop when traveling. It is clean, meets or exceeded all basic needs, was comfortable, quiet and cheap. this is not a luxury vacation place. We will certainly use them again.
The beds were pretty comfortable and overall it was a nice room. Affordable and conveinent, would stay again. Overall the room was pretty clean except my daughter found a used condom wrapper on the floor by her bed. Wasn't too impressed with this.
Great location Rode our bicycles from Buffalo to Rochester 9-1-2014, along the erie canal. Easy to get to, on about 4mi of road off the trail. Locked our bikes in front of the entrance driveway on an iron fence. Unfortunately they were gone the next morning with parts of the lock laying on the ground. If you are traveling by bike take them to your room
The location was convenient. It was in the city, near Dinosaur BBQ and the local community college. There are a couple of convenience stores nearby if you need to run out and get a cup of coffee. I had to go to the front desk 3 times, because my key kept getting deactivated, and I was repeatedly locked out of my room. I spoke with some friends, and they have had similar experiences.
The beds were comfortable. There was police action there. A lot of partying and undesirable looking people were staying there.
The service was amazing! Malgarita at the front desk especially!
I had to pay an extra 25 bucks to park. It's ridiculous to pay for parking when I already payed for the hotel. The hotel needs to cover the coast for parking Lin the garage or include it in there overall rate. They also need some major remodeling.
Staff was very friendly and helpful. Room was clean and comfortable. Location was excellent, close to all the major highways and in the center of the city. NA
All things are even better than what I can imagine It is better if the front desk receptionist can smell more.
Great location to be closr to THe university-front staff was very friendly
Friendly, attentive staff. MSNBC on TV in breakfast room. Very annoying.
Breakfast, room comfort, wifi., business room with computer/printer. Noisy pre-teen children running up and down halls playing hockey and slamming doors at 9 P.M. with adult chaperones not intervening to control them.
Breakfast Drunk people making noise in the hallways of the hotel. My room assigned to another person:(
Front desk person was pleasant but not authorized to solve any problems This place belongs in the 60's, and not in a good way.
I have a feather allergy, staff was very nice about exchanging feather pillows for fiberfill pillows.
Easy access from the interstate. Plan to stay there again. Nothing at this point.
The room was clean and comfortable. The hotel was nice and quiet and it was an easy drive to get back onto I90 to head home. The shower curtain in our room smelled like cigarettes, although nothing else in the room did. Also the included breakfast was a little skimpy.
Very comfortable bed. When booking through Kayak, the hotel does not guarantee the type of bed. A responsive customer representative at the front desk got us into the room we wanted...but we were assigned a room with the smallest bed by booking through Kayak. So be careful if you care about the bed size, like us.
Close to RIT Surly Desk staff.
The refrigerator and air conditioner in our room kept going through their cycles all night long, very noisily! Difficult to get to sleep, even harder to stay asleep Noise
I found only the Housekeeping Manager and bartender to care about the difficulties I had. the name of the hotel is misleading. It is not an airport hotel. It is in Henrietta. Be prepared if you arrive late in the evening or before their shuttle in the a.m. to pay about $20.
TV was broken, there was no wifi router in range so I couldn't use the free internet, paint was peeling off the walls, toilet was broken, toilet paper holder was broken, shower had low flow.
Hotel facility only OK, old. But staff excellent, more than helpful. They made it a good stay. Not near Amtrak or downtown. Taxi ride $30.
I stayed for 3 nights. It had a bed, no insects, air conditioning, and internet service. That's all I really needed. And the price was not too bad either. The bed was a bit damp when I tucked myself in for the night. I'm not sure if it's because the sheets hadn't been fully dried after washing or because the room was so humid. It was mildly uncomfortable.
very dirty too bad
Selected this location on price and positive experiences at other Days Inn locations This place is a dump. Carpet was stained & dirty and bathroom tile was sticky. There were black smudges on the wall and possibly a few boogers! Furniture was old & broken ... desk drawer fell apart when I tried to open and nightstand drawer was jammed inside at odd angle. The TV was an old CRT with poor resolution. There was a funky odor in the room which may have been the comforter .... I threw it in the corner. One of the pillows was stained ... also in the corner! Thanfully no bugs on the bed but there was one on the ceiling ... NEVER AGAIN, NOT EVEN IF ITS FREE!!!!
Price, air conditioner kept the room very cold Dirty room, holes in the walls, shower looked like I would get dirtier if I took a shower, creepy guy followed me up to my room and knocked on my door at 1230, not sure if the deadbolt could withstand a stiff breeze....you get what you pay for I guess
Good enough price just to sleep. The humid mouldy smell at the entrance to the room. Staff not very friendly.
I like price and staf Room was very dirty! Don't take off your shoes, our feet was very dirty. It was something stinky on the carpet. And no light in room
I did not like one thing about this hotel. Check in clerk was rude, Stayed 15 minutes, checked out. There was no hot water, the room had flying insects swarming. The bathroom had dirty washcloths hanging from the shower curtain. Dirty towels in the tub. Sink bowl was brown from filth. Mini fridge had mold and did not cool. Could hear the band from the bar in our room at 1130PM. Dirty diaper in the trash can. Carpets were worn and the smell was disgusting. Checked out, complained at the desk, three potential guests heard my comments and left. I went up the street to the Fairfield Inn and had a wonderful stay.
Not a damn thing! It should have been a FREE stay! The room was filthy the bathroom was even worse! There was a hole in the bathroom and black mold. Dirty walls, spiders, roaches and filth.
The place is a dump--dirty hallway carpets and walls. When we got to our room, the AC did not work--the compressor never came on and so there was no cool. We got online and found a much nicer room nearby, went to the front desk and demanded our money back. They claim they gave us a refund--we'll see. HORRIBLE PLACE!
This is a great place to stay for business. There are meeting rooms, downtown is less than a mile away and it's a nice walk. The pool and fitness center help to de-stress from the work fo the day. Service is exceptional - all staff were properly attentive, friendly and helpful. Room was very clean. Rooftop restaurant is nice. Restaurant downstairs is a bit pricey. Airport pick up and rop off available.
Location. Dirty. Poor service - room cleaning non existent. Terrible breakfast.
It was close to the airport and they start serving the breakfast at 4:30am The hotel is older and shows its age. The room was not clean. The room needed to be renovated along with the entire building.
Hot breakfast with a varitey of options. We had our bod with us and having no pet fee was a huge plus. Other local hotels wanted $50-$150 in pet fees. The rooms were clean and modern. We were in a room at the end of the hall and people coming in and out of the doors all night was loud. Plus the cleaning staff had their room right there and so we could hear them moving around bright and early.
The jacuzzi and pool. Breakfast included. Cable TV and free wifi. Noisy heater in room.
Rooms were spacious and clean. Breakfast was good. Fitness center was perfect for a workout. Kids enjoyed the pool, and the location of a nearby trail was perfect for taking the dog on a walk the next morning. The beds were the most comfortable ones we had the entire trip. The key card to the fitness center didn't work, so the lock had been taped to keep the room open. This wasn't obvious so I actually went to the front desk to ask. No one was there and no one answered the phone either, so I went back and pushed on the door and realized I could get in after all. Was also a bit confused because the hotel website also mentions a jogging and walking track among the amenities, and I didn't see anything like that when we were there. (I was also going to ask about that at the front desk, but see above: no one was around after we checked in that night.) No matter: the pool and fitness center were enough, and I would have taken more advantage of the trail outside the hotel if we'd been there longer.
The rooms were very homey and comfortable Great room for a even better price No pool
Friendly staff and very nice rooms.
The people that work at this particular Homewood Suites are fantastic and do anything they can to make you feel comfortable.. I have stayed here a lot over the last 3 month, and they need to fix the treadmills in the gym. One has had a temporarily out of order sign on it since August and the other two machines do not work correctly either. One other thing is that when they do have a full hotel if you are going to offer free breakfast you need to be prepared for the amount of people that you have staying at the hotel. If breakfast is from 7- 10 am The people that choose to have breakfast at 9:30 am should have the same options as the people who choose to have breakfast at 7 am..
Great value for the room and good arrangement with the next door garage for free parking with first floor parking spots for the hotel. No electric vent fan for the bath room to clear moisture from taking a shower. Also room walls (at least one) needs brighter color...room felt dark.