10.0
Very professional and helpful team, a great vehicle and a great team. Thank you.Reviewed Aug 31 2023
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6.0
Took almost 1 hour to pick up our car at the counter. Toddler seat didn't come with instructions on how to put in the car. Drop off procedure was a tad problematic: a) too far from main terminal leave a lot of time to catch the shuttle bus to main terminal and b) Drop off box location not clearly stated inside the terminal- had to ask for help.Reviewed Sep 17 2022
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2.0
Very poor communication and ability of customer service to sort even minor issues. Contradictory advice and poor systems.Reviewed Jun 5 2022
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6.0
Car was very clean. Staff had no interest whatsoever. I had to go to another desk as no National staff were there. Very poor.Reviewed May 23 2022
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1.9
There was no shuttle to take me to the off site pickup and no offsite address was given to me. I picked up the car at the Vancouver airport where they initially honored the kayak-National on-line price but charged me another $800. when I returned the car in perfect condition and fully gased. Customer Service processed my service objection but I haven't received confirmation of a charge reversal. I feel I've been scammed.Reviewed Sep 30 2021
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7.9
We liked: the way we were treated by all the National folks. The car, a Hyundai Kona, was just perfect. I'd buy one if we didn't already have a year-old SUV. We didn't like: the really long line to get the car. The fact that while we thought we booked the car at the airport, we were actually supposed to pick it up elsewhere. And we really hated that we were charged a whole lot more for showing up early because of a last-minute flight change (although your agent was able to mitigate that a little).Reviewed Sep 17 2021
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10.0
The best car rental we have ever had!Reviewed Jul 30 2021
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9.2
Pros:Very easy and straightforward, fast service, great vehiclesCons:Prices need to be reduced a bitReviewed May 6 2020
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8.8
Pros:Staff friendly, solve our needs. The pick up and drop off was very easy.Cons:O think the prices can lower a little more. There’s no need to charge so much, or you may have an insurance package less expensive. Otherwise it was really niceReviewed Aug 30 2019
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6.4
Cons:Got the run around. Had to pay additional cab fare because terminal location was closed for the day. Was told to return to main airport and subsequently tried to charge us 3x the original amount.Reviewed Aug 22 2019
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8.8
Pros:Staff on the phone helping make modification to rental and at pick up point were helpful, friendly and efficient.Cons:I know it’s the busy season and this was a one way rental but very expensive for a few hour rental.Reviewed Aug 9 2019
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7.6
Pros:I regularly use national for all my business travel. They have great cars and great customer service when you BOOK THROUGH NATIONAL.Cons:National had originally told me they didnt have any cars, however I was able to book one through kayak. After booking with kayak my company contract with them was somehow no longer valid even though I had to still pay and do everything through National.Reviewed Jun 23 2019
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