New Albany hotels
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| Low season | September |
|---|---|
| High season | August |
| Average price (weeknight): | $112 |
| Average price (weekend night): | $115 |
cheapest month to stay
19%
expected price decrease
most expensive time to stay
21%
expected price increase
(avg. price over the last 2 weeks)
Sun - Thu
(weeknight)
(avg. price over the last 2 weeks)
Fri & Sat
(weekend night)
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Most recommended New Albany hotels
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1
$134+
Overview
Reviews
When you stay at Holiday Inn Express New Albany in New Albany, you'll be in the historical district, within a 10-minute drive of KFC Yum Center and Kentucky International Convention Center. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
2.0 Mediocre
Pros: The hotel was conveniently located and the breakfast was good.
Cons: One bed was dirty (dirt and hair) upon arrival, and so they moved us to a King room (with 3 children). The next day they moved us back but didn't check us in properly and that night someone tried to get into our room. The staff seemed unprofessional.
8.0 Excellent
Pros: location
Cons: Wimpy breakfast
8.0 Excellent
Pros: Staff was helpful in getting us clean sheets to replace the dirty ones
Cons: Fresh stains on sheets in both beds
2.0 Mediocre
Cons: The first room we were given had the toilet running and water all over the bathroom floor. In the rooms, the smell of whatever they use to clean is overpowering to the point of giving headaches. The fire alarm went off repeatedly (no fire) during our stay
9.0 Excellent
Pros: Location, convenient to airport, use to be a Marriott
Cons: It's a little dated, but not enough where I would not book here again.
9.2 Excellent
Pros: Location
5.0 Okay
Pros: Beds where comfortable breakfast was great when ask for towels from the front desk came right up no wait
Cons: I didnt like the fact that my I was woke up at 930am with knocking then used a key to come in.. when check out is at 11am also their where house keepers right outside my door laughing and joking loudly that was by far the worst!!!!!! Also I forgot my keys behind when I called and ask did I leave them they said no when how could you had checked that fast and I had only been gone for 10mins so called back the day after 1 st shift and guess what? MY KEYS WHERE THERE!!!!!!!
8.2 Excellent
Pros: Room and service were fantastic
Cons: Breakfast was average
6.0 Good
Pros: The location was convenient. It was easy to book. It wasn't overly pricey - and I feel like I got what I paid for.
Cons: The vent in the bathroom was so loud I thought the entire floor would hear it. Especially since it was easy to hear my neighbor's TV. Light in the bathroom was blinding (great for makeup, but not for when you first are getting used to the light in the morning - looks like there was another light that might have been dimmer, but no switch to it?
8.0 Excellent
Pros: Thumbs up
1.0 Poor
Pros: Location to town of New Albany
Cons: Bathroom moldy and smelly. Air Condtion broken and leaking water into room and carpet. Room smelled horrible. Hotel clerk could not find our room confirmation. It took her almost an hour to find us a room and check is in, despite us confirmed reservati
8.0 Excellent
Pros: the food was good and the location was good
Cons: the price was a little hight
2
$161+
Overview
Reviews
A stay at The Pepin Mansion Historic B&B places you in the heart of New Albany, within a 15-minute drive of Louisville Slugger Museum and KFC Yum Center. Featured amenities include microwave in a common area, refrigerator in a common area, and a water dispenser. Planning an event in New Albany? This bed & breakfast has facilities measuring 4000 square feet (372 square meters), including conference space. Free self parking is available onsite.
6.7 Good
Cons: Bathroom was not attatched. Had to walk downstairs to get to bathroom.
7.1 Good
Pros: Innkeeper is friendly and mansion is nice & comfortable.
Cons: Room wasn’t cleaned thoroughly (trash in trash cans, hair pins laying around room) and bathroom had many hairs in the sink and on the toilet! This was my second visit, first time was great. Called Innkeeper, he was happy to clean but was talking while cleaning and when he left, still lots of hairs! Friendly but when I still had to use a dirty bathroom after it was “cleaned”, I was disappointed for the price I paid.
9.6 Excellent
Pros: Enjoyed the mansion and other guests.
Cons: Housekeeping needs to vacuum rooms daily. Does not seem to happen.
8.8 Excellent
Pros: The breakfast was wonderful and the house was beautiful! The owner was there upon arrival and gave us a tour of the Bed and Breakfast.
Cons: We didn't like that we didn't have a bathroom in our suite. We had to go downstairs each time to shower and use the bathroom.
8.8 Excellent
Pros: Breakfast was awesome and owner very polite and tried to accommodate my requests. Sadly I got the last room and I didn’t have a in-room private bathroom. The bathroom was private but was one floor downstairs.not big deal if you don’t need to go to the bathroom in the middle of the night
10.0 Excellent
Pros: It was wonderful. We were there for a funeral Oman only had one night but we loved it. It made a difficult time easier. We will definitely come back when we have more time.
9.0 Excellent
Pros: Beautiful historic area of New Albany
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3
$167+
Overview
Reviews
Welcome to Galt House Hotel, part of the Trademark Hotel Collection and the official hotel of the Kentucky Derby, KFC Yum! Center, and Churchill Downs. Located off I-64 and I-65, this waterfront hotel puts you steps from downtown attractions, including Belle of Louisville riverboat tours, Whiskey Row, and Museum Row on Main. Make the most of your stay with a fitness center, six on-site restaurants, retail shops, a spa and salon, and helpful concierge team.
7.0 Good
Pros: I think the location is the best thing about this hotel. The hotel sits on the river and the location is near some great restaurants.
Cons: The halls are noisy at night. Underground parking garage did not feel safe with poor lighting and many blind spots.
9.0 Excellent
Pros: Awesome view and new room
Cons: Great considering the virus impact. No restraints or room service
10.0 Excellent
Pros: Never had to move vehicle. Close to everything.
1.0 Poor
Pros: Great location in city
Cons: Had to move rooms because no air after had to argue with guy about it. 2nd room had bugs, toilet didnt work and fridge did not close right so checked out early
10.0 Excellent
Pros: The view of the river that just so relaxing.
Cons: Enjoy everything about the property.
10.0 Excellent
Pros: Classy and friendly staff
Cons: The hotel was going through a remodel and was under construction
10.0 Excellent
Pros: Cleanliness really
Cons: I did not like the fact that my room didn’t have either a refrigerator or a microwave. And I’m baffled with how I got the room for --- but yet I ended up paying an extra hundred dollars?
8.0 Excellent
Cons: Remodeling was going on. In the mornings it could be rather loud. We had problems with loud drunk people in the room next to us and when we asked the front desk to have them quiet down, they told them it was our room that complained.
10.0 Excellent
Pros: Location was central to everything.
Cons: The sheets were stiff. :-(
5.0 Okay
Pros: location
Cons: White duvet cover was filthy and the sheets were rough and hard. Pillows were too soft. Also, shower was dirty and lots of hair visible. Also the signage in the parking lot was horrible. No indication that East lobby and elevator was closed for constructi
1.0 Poor
Pros: The place is great!
Cons: The room was disgusting, it hadn’t been cleaned and it was way too noisy in the previous room as it was a connecting room and I heard everything going on over there.
8.0 Excellent
Pros: Convenience to my business trip; that it is downtown Louisville
Cons: Construction made it hard to access the hotel initially---very few directions. We were assigned an "assisted" room which we did not need.
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4
$255+
Overview
Reviews
With a stay at Omni Louisville Hotel, you'll be centrally located in Louisville, within a 5-minute walk of Fourth Street Live! and Kentucky International Convention Center. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Louisville? This hotel has facilities measuring 70000 square feet (6503 square meters), including conference space.
10.0 Excellent
Pros: Beautiful hotel and great service and dog friendly
Cons: There was only the front entrance which faced away from downtown, making you have to walk around the building to enter
10.0 Excellent
Pros: The Omni Louisville was absolutely amazing - fantastic location, the room was clean and update, loved the pool and the amenities.
10.0 Excellent
Pros: The rooms are luxurious. Beautiful views of city, very little noise in the halls at night. Wonderful amenities.
9.0 Excellent
Pros: Look, feel, convenience, amenities
1.0 Poor
Cons: Lack of room service at 9 pm. Lack of internet accessability.
8.5 Excellent
Pros: Nice quiet and clean
Cons: Showers not hot enough. Rooms were cold. If you turned up the heat the rooms did not warm up.
1.0 Poor
Pros: My expectation was this would be a wonderful experience. this was not the case.
Cons: No room service after 9 pm, not able to obtain internet access.
7.0 Good
Pros: Broken bathroom door handle in 833. Our order was lost for breakfast service in the morning. Threw off our schedule for the morning.
Cons: See above
10.0 Excellent
Pros: Great experience and customer service. Staff was very friendly, they allowed us to check in early and extend our check out time. Definitely staying here again next time we visit Louisville.
10.0 Excellent
Pros: Location is great. so much to there. amazing service, so clean, so relaxing. Beds are clean, room was clean. restaurant on site. Market downstairs. lots to choose from. lots to do. you won't be dissapointed.
Cons: I loved every thing there. Location is great. so much to there. amazing service, so clean, so relaxing. Beds are clean, room was clean. restaurant on site. Market downstairs. lots to choose from. lots to do. you won't be dissapointed.
6.0 Good
Pros: Cleanliness and decor
Cons: Pool was like a scene out of MTV spring break...no way to relax or get a chair... waited 20 minutes for a beer and just went back to the room
9.0 Excellent
Pros: Location
Cons: Internet was extra. What kind of hotel does not offer fee internet theses days.
5
$208+
Overview
Reviews
The Seelbach Hilton Louisville hotel is the premier luxury hotel since its grand opening in 1905. As a landmark of a "golden era," the Seelbach Hilton Louisville, Kentucky hotel appears on the National Register of Historic Places, and has attracted many famous figures including 1 Duchess, 9 Presidents, 14 Grammy-winning Musical Groups and dozens of Hollywood Celebrities. In fact, our hotel's grand ambiance inspired F. Scott Fitzgerald to use the Seelbach as the backdrop for Tom and Daisy Buchanan's wedding in "The Great Gatsby." Today, the Four-Diamond hotel has completed a $12 million renovation to maintain the elegance of a world class hotel while equipping it with the modern necessities for the new generation. The updates in the guestrooms include new furniture, lighting, carpet, wall treatments and 37-inch high-definition televisions. The fitness center has nearly doubled in size and all of the work stations have been replaced with state-of-the-art equipment by Precor. In the Lobby, the original skylight, which has been covered for the last 50 years, has been restored and "Vegas Style" lighting added to replicate the designed appearance when the hotel opened in 1905. The hotel is also home to The Oakroom, Kentucky's first and only AAA Five-Diamond restaurant. Hand-carved lion's head columns, ornate wood accents and brass chandeliers that are reminiscent of its original gentlemen's-billiards-hall décor originating around 1907. From lavish weddings and large corporate receptions to intimate board meetings, The Seelbach Hilton's 32,000 square feet of meeting space offers elegant, one-of-a-kind venues for any event. Highlights include.The Rathskeller - the only surviving, Rookwood-Pottery room in the world and the Grand Ballroom - the site of Tom and Daisy Buchanan's wedding in "The Great Gatsby." Make The Seelbach Hilton Louisville, KY hotel your gateway to Louisville, Kentucky's unique attractions including the Kentucky Derby, 4th Street Live Entertainment Complex, Louisville Slugger Museum, Bourbon Distillery tours and scenic riverboat rides. You will also find the hotel at the center of Louisville's arts and culture community. Be a part of history, from 1905 to today. Book your next stay at The Seelbach Hilton Louisville. Travel should take you places.
9.6 Excellent
Pros: The atmosphere the cleanliness
6.0 Good
Pros: Good staff and old character of building
Cons: Bathroom shower head falling out of wall. Chose floor with club amenities and was not in room I selected.
8.0 Excellent
Pros: The ambience and staff customer service.
Cons: The TVs are outdated and don't offer streaming. The noise levels between rooms and to the hallway are far worse than other hotels where we stay. We were awakened at 6:30 am by children just playing in the room next to ours. Also, the windows were dir
9.0 Excellent
Pros: I loved the history of the hotel! The water pressure was great and the king bed was really comfortable!!
Cons: My only complaint is that I found a 2” long cockroach on the floor by the window and the room could have been vacuumed better.
2.0 Mediocre
Cons: For a Hilton property, this is pretty bad. The hotel is in desperate need for upgrading. The rooms are small and not in good condition. I had rust and cracked tiles in the bathroom, a drippy faucet (called to have someone fix it and no one showed up) and generally the room felt dirty and outdated. Understand it’s a historical property but that can’t be an excuse for not keeping it up to Hilton’s standard. I was happy I only booked one night there and spent the rest of my week at the Omni, a much better and preferable experience. The bar also had slow / disappointing service but I think that is the standard in Louisville. Stayed at the Seelbach because of the history but seems Hilton is not preserving it correctly.
9.0 Excellent
Pros: Location
Cons: Clean establishment and grate location. Staff was friendly. The room was a bit over priced for size.
6.0 Good
Pros: The location was great and central to many local shops. The CVS across the street was very convenient!
Cons: Waited 20 minutes at the front desk with no one there to check us in. When someone did arrive, they did not say anything other than asking for a license and ID. Did not greet or say anything. Was not smiling or pleasant.
10.0 Excellent
Pros: The Staff were very nice and helpful. The hotel is beautiful and has a fun history. I highly recommend watching the history of the hotel that is on the hotel channel.
Cons: Our room was located where everyone gets on and off the elevator and by the room where the ice and soda is so it got loud when people were in these areas.
9.7 Excellent
Pros: Comfortable. I like how you can choose your own room on the app!
Cons: Not sure if this is something you could do better, but I could hear dogs barking from our room. Thankfully did not hear it all night long!
9.0 Excellent
Pros: All the food and relaxing time we had.
Cons: From pictures of the executive rooms I expected them to be larger. I was woken by the lady workers on the 7th floor breakfast crew. and never got back to sleep.
10.0 Excellent
Pros: Great historic hotel
Cons: N/A
9.0 Excellent
Cons: Room size
6
$219+
Overview
Reviews
Urban flair blends seamlessly with southern hospitality at Hyatt Regency Louisville. Located in the heart of downtown, Hyatt Regency Louisville features convenient access to numerous business and cultural destinations; Churchill Downs, Louisville Slugger Museum, 4th Street Live!, Humana, Fifth Third Bank. Rooms feature Hyatt Grand Bed, Wi-Fi access, work station, TV, iHome, 2 line phones, express checkout. Hotel features indoor pool, tennis court, 24 hr StayFit Center and Business Center.
10.0 Excellent
Pros: Very nice hotel, spacious rooms, friendly staff, convenient location
Cons: Not at all
10.0 Excellent
Pros: Check in person
Cons: It was exactly as expected
10.0 Excellent
Pros: The location and the size of the room.
10.0 Excellent
Pros: Location and Cleanliness
Cons: Sway Staff could have been better. Not terrible but seemed overwhelmed.
10.0 Excellent
Pros: The location
Cons: Softer pillows
10.0 Excellent
Pros: The staff was friendly and accomodating. The location was perfect for our needs and the room was very clean. I would stay here again without hesitation!
10.0 Excellent
Pros: Room was clean and comfortable
Cons: No spa
7.0 Good
Pros: The location.
Cons: The staff was not great.
10.0 Excellent
Pros: It is very modern.
Cons: No.
9.0 Excellent
Pros: Always enjoy the Hyatt Louisville. Located in the heart of the city, there are countless dining and entertainment options within walking distance or a short Lyft.
Cons: Bathroom is a little tight due to age of facility. No hotel has mastered a decent television viewing experience. Need the ability to login to my streaming services.
10.0 Excellent
Pros: Perfect
Cons: Nothing
7.0 Good
Pros: Room had a great view. The furnishing were nicely done. The room was clean. Definitely no crowds to deal with during the coronavirus issues. Huge TV in the room
Cons: Bed in the room was REALLY firm-much more so than I am used to in a hotel. It was difficult to get to sleep initially. Front desk person gave us two soft drinks at check-in, but it turned out that one of them had gone flat. HVAC system was VERY noisy.
7
$84+
Overview
Reviews
At this smoke-free hotel, you can enjoy additional amenities like free WiFi, Fitness Center, and Indoor heated pool. Newly renovated guest rooms, some offering balconies and lake views. Host your next event at our hotel, complete with catering. Offering 14,000 square feet of meeting space and planners to assist with all your needs.
1.0 Poor
Pros: The bed in the second room
Cons: Don’t get the first floor we were woke up around 3 am by a mouse eating thru a bag from leftover food we called and they moved us to the third floor and we found a dried used wash cloth hanging over the shower rod covered with short black curly hair. We heard vacuuming in the hallway and the lady name Mary came in and removed it and gave us some cleaning wipes.
8.0 Excellent
Pros: Our favorite aspect of this hotel is the indoor pool. It's the warmest that we've ever been to. Wish there was a hot tub too but the pool literally feels like a bath so it's ok. Dinner was excellent, waitress was very friendly and food was good.
Cons: There isn't a fan in the bathroom so it gets really steamy when showering. No microwave in the room. We tried to eat in the restaurant for lunch and were ignored, ended up getting up and leaving. It was about 1pm so maybe they were getting ready to close.
7.0 Good
Cons: Bathroom sink did not drain, unless stopper was disconnected. Bathroom sink was cracked. So many rooms were empty it was sort of creepy. The hotel was past its heyday
7.0 Good
Cons: Just seemed run down and old. Windows were extremely dirty and I wish the windows in rooms went so s mall to have a better view of the lake
5.0 Okay
Pros: The location
Cons: The housekeeper open the door with the DND, didn't knock just opened the door at 9:00 am even after I requested a late check out. Asked for towels and they just tell me to grab it from the pool Area.
4.0 Okay
Pros: They had a bed for us to sleep in.
Cons: Staff wasnt rude but they weren't exactly what you would call friendly either. Our room was in a wing adjacent to the main hotel and there were people walking around from room to room barefoot, doors left open and an overall creepiness to the floor.
3.0 Mediocre
Cons: I had an additional fees added on
10.0 Excellent
Pros: Staff was very friendly, beds were BEYOND comfortable! Will stay again for sure!
5.0 Okay
Pros: Hotel was nice and clean. Restaurant was good and easily accessible.
Cons: Multiple teenage girls were fighting and being very noisy on our floor and kept our toddler awake in the middle of the night.
10.0 Excellent
Pros: I love everything there
Cons: There was nothing i didnt like i love my stay there
8.0 Excellent
Pros: Pet friendly with accommodating staff.
8.0 Excellent
Pros: Room Clean Good Breakfast
Cons: I would say nothing bad
8
$258+
Overview
Reviews
With a stay at The Brown Hotel, you'll be centrally located in Louisville, just a 3-minute walk from Louisville Palace and 11 minutes by foot from Fourth Street Live!. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Louisville? This hotel has facilities measuring 33420 square feet (3105 square meters), including conference space. A roundtrip airport shuttle is complimentary (available 24 hours).
4.0 Okay
Pros: Very nice hotel. Nice restaurants and a good location
Cons: The fire alarm was set off twice at 2 am
9.0 Excellent
Pros: Name
Cons: Hotel had stains on the floor. Staff was distant and snooty. Floor tiles in bathroom were uneven and raised on end.
9.0 Excellent
Pros: I love the charm of The Brown. I will be back in aApril and then again in May with are “Arts “ group
10.0 Excellent
Pros: Staff
10.0 Excellent
Pros: The architecture was beautiful in the hotel and the location was great.
Cons: The parking was outrageous in price but very convenient to the hotel. Three days parking was 68$.
8.8 Excellent
Pros: Nearly everything! 97 % of Employee’s were outstanding. Both Tom & Grant(bell stand)were so kind and ready to consistently help with anything!
Cons: Interior rooms need either a spruce up(tending to many fixes in the furniture) or new furnishings all together. Furnishings in the common places & restaurants were beautiful! Also had bad service at the lobby bar(the bar itself). It felt really personal....which was unfortunate for their tip and our experience.
1.0 Poor
Pros: The historic value of it
Cons: The room was really hot and couldn't cool down and the tv was tiny
10.0 Excellent
Pros: The beds are heavenly! The staff were extremely nice
Cons: Parking is expensive
10.0 Excellent
Pros: Having a restaurant inside wad so helpful especially on Christmas eve when everything else were closed.
Cons: Breakfast/ brunch buffet was very expensive and their open menu had few choices.
10.0 Excellent
Pros: Clean and classy rooms. Very quiet. Comfortable beds. Historical hotel that is beautiful.
Cons: Nothing
10.0 Excellent
Pros: Architecture
10.0 Excellent
Pros: The room was very nice, and the people were very friendly and helpful, awesome place.
9
$63+
Overview
Reviews
Our extended stay hotel in Louisville is just a short walk or drive to McDonald's, QDOBA, LongHorn Steakhouse, and much more. Get all your essentials at nearby Walgreens, Target, or Kroger, among other options. See at movie at AMC Stonybrook 20 located just around the corner. Near Louisville Zoo, Churchill Downs and Louisville Airport.
1.0 Poor
Pros: Nothing
Cons: Yes, this is the worst place to stay. The rooms were like trash. The air conditioner was all rusty and blowing smelly air. There was no handle for the shower. Worst place I've been so far. I wish I could have gone with some $--/night cheap motel.
4.0 Okay
Cons: Roaches everywhere. Mold everywhere. Wiped down the walls and the towels were black and brown. A lot of drug activity. Had to sleep with the lights on and eyes open.
5.0 Okay
Pros: The room seemed dirty and there where a few loud talkers outside my door at night.
Cons: Not a good location for me.
4.2 Okay
Pros: The staff, it had what was necessary for the evening, and although it was 15 minutes from downtown, there was stuff to do in the area and plenty of stores/restaurants.
Cons: It smelled weird in the room, it was not very clean, there was mildew under the air conditioner, the shower was just kind of gross (we didn’t shower there) & there was no hand soap - not even a bar.
10.0 Excellent
Pros: Everything
1.0 Poor
Pros: Nothing
Cons: They had hidden fees..._and overcharged my card..didn't tell me about deposit upon reserving it
8.0 Excellent
Cons: The water didn’t get hot in the shower.
3.0 Mediocre
Pros: Comfortable bed.
Cons: Cockroaches, unclean room, missing shower curtain.
4.0 Okay
Pros: fridge
Cons: dirty outside, laundry room. loud at night.
6.0 Good
Pros: My room was on third floor non smoking, and people around me were smoking, I could smell that from underneath the door, that was broken and I had so many insects coming to my room every night. But, they have changed my refrigerator quickly when I moved in and told them it is not working. I could laundry my clothes, and buy water and paper toilet from gas station next door.
Cons: They charged me a penalty for one day check out sooner! Staff are very though and hard to talk with. hotel did not even give me a paper toilet or changing my sheets, I could have changed my towels once return them to lobby.
1.0 Poor
Pros: Location and the privacy
Cons: Asked them to fix the TV but they never did..
10.0 Excellent
Pros: Room was clean and it was nice to have a stove and functional kitchen. Quiet through the night and felt like a safe neighborhood. I would stay here again.
10
$216+
Overview
Reviews
Enjoy a warm welcome, chic urban design and a convenient downtown location, just moments from exciting shopping, dining and entertainment opportunities when you stay at Embassy Suites Louisville Downtown. Set in an historic building, this contemporary, boutique-like hotel is adjacent to the Fourth St. Live! entertainment district and is just blocks from Louisville, KY, attractions including Whisky Row, Museum Row, the KFC Yum! Center, the Mohammed Ali Museum and the Kentucky Center for Arts. Unwind in the separate sitting area of a chic, spacious suite, and browse channels on the large, flat-screen TV. Stay connected at the desk with complimentary WiFi. Buy snacks and drinks in the onsite Suite Shop, bound for your in-room refrigerator or microwave. Enjoy a restful night’s sleep in the luxurious bed, before waking to a complimentary full hot breakfast buffet. After a busy day, savor complimentary snacks and drinks* at our Evening Reception. Dine in style in the bustling onsite restaurant and relax after your meal with a coffee or a cocktail in the comfortable lobby lounge. Refresh in the sparkling indoor swimming pool, relax with a magazine in a poolside lounger or maintain your exercise regime in the 24-hour fitness center. Boasting a 24-hour Embassy BusinessLink™ Business Center, contemporary A/V technology, and 15,000 sq.ft. flexible event space, including a garden area; this chic hotel in Downtown Louisville, KY, is the ideal venue for conferences, meetings and weddings. *Service of alcohol subject to state and local laws. Must be of legal drinking age.
10.0 Excellent
Pros: Beautiful hotel, close to 4th Street Live, drugstore attached that was very convenient.
10.0 Excellent
Pros: OMG!! Breakfast and hotel was amazing. The venue we visited was in walking distance, the restaurant attached to the hotel was an added bonus :), with excellent service. We'll definitely visit again.
Cons: N/A
4.0 Okay
Pros: Managers reception was great. Wait staff was great. Breakfast and staff were also great.
Cons: House keeping did not service our room. We had the do not disturb on and got breakfast. Came back and left. We didn’t arrive back until almost 9pm and the front staff was not helpful and we never received towels for the morning. Valet was poor. They obviously didn’t plan for the volume of people staying there. The valet left our friends car parked on the street with the hazards on all night and killed the battery. Took almost an hour to correct it and give the car back. They bed was very uncomfortable.
5.8 Okay
Pros: Very clean Nice, comfortable room
Cons: Parking was too far away; valet wasn’t even there It was hard to regulate the temperature in the shower Breakfast buffet food was cold
8.8 Excellent
Pros: The hotel was awesome, clean and comfy rooms, breakfast was awesome, and happy hour was great!
Cons: The staff at check in and out were very unfriendly! All other staff was great!
9.0 Excellent
Pros: Great breakfast and extra special happy hour for our group. Location.
Cons: House keeping was slack.
10.0 Excellent
Pros: When I think of an Embassy Suites , I think of this type of hotel. Worth more money withouy a doubt. I wish the managerial staff At the Louisville jefferson east would take a tour of this hotel to see where they need to be.
Cons: nope... not a thing. it was perfect!
8.0 Excellent
Pros: The location was perfect the staff was great and the room was excellent.
Cons: The Valet service on check out day was way understaffed and the wait time for your vehicle was unacceptable.
8.0 Excellent
Pros: The Hotel was very close and in walking distance to the Louisville palace where we had tickets to a show and the staff was very helpful and friendly!
Cons: Was very hard to get in the valet line due to them being so busy. The street was booming and almost dangerous to get out of your car.
10.0 Excellent
Pros: Beautiful hotel, well appointed. Wonderful breakfast. Good bedding. Very quiet.
Cons: Water pressure in the shower not the best. Hallways are easy to get lost in.
10.0 Excellent
Pros: Location and staff was wonderful. Breakfast was great as always.
10.0 Excellent
Pros: Great location, easy access.
11
$176+
Overview
Reviews
Style and substance collide at SpringHill Suites Louisville Downtown. You'll never have to worry about the hectic parking situation in downtown, thanks to our on-site parking lot. Our family-friendly hotel is steps from some of Kentucky's most beloved hot spots, such as the KFC Yum! Center, Fourth Street Live! and Whiskey Row. Make yourself at home in our spacious suites. With complimentary Wi-Fi, a mini-refrigerator, a microwave and plush bedding, you'll find everything you need to enjoy during any short or extended stay. After a night of sweet dreams, wake up to our free breakfast buffet, serving both hot and cold morning favorites. Break a sweat in our fitness center, followed by a refreshing dip in our indoor pool. Planning a meeting or event? We also feature over 1,900 square feet of flexible event space, perfect for celebrating or staying productive. Whether traveling for business or pleasure, allow SpringHill Suites Louisville Downtown to offer the friendly service and modern amenities you deserve.
10.0 Excellent
Pros: Liked the location, the hotel was clean and the staff were great!
Cons: The parking rate was too high
8.0 Excellent
Pros: Decor
Cons: Cost of concessions
10.0 Excellent
Pros: Very helpful staff and very clean and updated facility
10.0 Excellent
Pros: Friendly staff, great location, and clean rooms!
10.0 Excellent
Pros: Great always!
Cons: Nope
8.0 Excellent
Pros: Staff
Cons: The room smelled very musty. We were moved and staff was great. The 2nd room had smell as well, but not as bad. Overall hotel is very nice and staff is great.
9.0 Excellent
Pros: My favorite place to stay
9.0 Excellent
Pros: The large room was great. Also, the free breakfast choices were a nice perk!
Cons: The toilet was in its own separate space which was a little small. There was also a little sink that didn't drain very well and was hard to use for hand washing.
10.0 Excellent
Cons: The charge for parking was a little steep.
9.0 Excellent
Pros: spacious, comfortable and friendly. Felt the staff took covid 19 seriously, as that was my biggest concern.
Cons: Needed a night light in the bathroom for an older adult. Would have liked some half and half for the coffee.
1.0 Poor
Pros: Hotel was clean and up to date
Cons: They put us in a room close to the door going in and out of the breakfast/office area. We got no sleep thay night because all we heard was the door slamming. When we checked out the employee said we owed 42 cents but couldn't explain to me why
10.0 Excellent
Pros: Felt like home clean and comfortable
Cons: Need more lighting in parking garage and camera's. It's alot of homeless downtown and didnt feel comfortable walking from elevators alone to my car. The staircase has hidden spots.
12
$275+
Overview
Reviews
Nestled in downtown Louisville on historic West Main Street, along Museum Row, 21c Museum Hotel Louisville - MGallery is a multi-venue contemporary art museum, an award-winning 91-room boutique hotel, and home to acclaimed Proof on Main restaurant, led by executive chef Mike W ajda. Stay with us and the iconic Red Penguin.
10.0 Excellent
Pros: The room was spotless and the hotel itself is as unique a place as it gets. The A/C was wonderful.
10.0 Excellent
Pros: Location, location location. Besides being a beautiful Historic hotel with a great staff and amenities , we couldn't have found a better downtown Louisville location.
10.0 Excellent
Pros: The staff was friendly and helpful. The room was very clean—the linens, bed, and bath products made for a very comfortable visit to Louisville. The design of the room was well thought out, and the two chairs in the room were very comfortab
Cons: No.
10.0 Excellent
Pros: Art , decor and your fabulous staff
10.0 Excellent
Pros: Excellent stay
Cons: Nothing
10.0 Excellent
Pros: Very nice staff. Cool atmosphere and art museum is open to all for free. Cleanest hotel I have ever been in, amazingly clean. Very comfortable beds.
Cons: Parking is in parking garage close to hotel and is paid parking. Its downtown though, so maybe to be expected. They do a $100 fee on card used to check in. Hoping this is one of those refunded debits where they are just testing card.
9.0 Excellent
Pros: Kinky arty flavor.
Cons: signage for restaurants not too helpful.
10.0 Excellent
Pros: This is a bright and and intriguing art museum with a hip and classy hotel on top! Throw in the wonderful restaurant/bar Proof, and there is no reason to ever leave. Staff is friendly and helpful.
Cons: Other guests were a bit noisy in the hall.
1.0 Poor
Pros: Unique museum environment
Cons: We arrived at 4pm and finally checked in at 4:40. We were given misinformation on the parking right next door to the hotel. First of all, parking clearance was only (6-8) for the parking structure next door.
8.0 Excellent
Pros: Love the art museum and the hotel restaurant had an amazing breakfast.
Cons: The only reason I gave the room a 7 out of 10 stars was because the pillows were very flat.
10.0 Excellent
Pros: Everything about this hotel was a surprise, from the decor, to the art gallery, to the restrooms, to the bar and restaurant, to the giant golden stAtue of David out front.
Cons: Nothing
9.0 Excellent
Pros: Always an interesting exhibit at 21c that welcomes you. The hotel staff are kind and attentive to your needs. Love the details of the room from turn down service, rubber ducky to a fully stocked bar in the room.
13
$97+
Overview
Reviews
Make your business trip a pleasure at this 100 percent non-smoking Hawthorn Suites by Wyndham Louisville hotel, just off Interstate 64 and Interstate 265, in the heart of the Bluegrass Industrial Park. Stay connected with the complimentary wireless Internet at this lodging and start your days off right with the complimentary hot breakfast and hosts three Manager Receptions midweek. All rooms come standard with spacious work areas and full kitchens, ideal for longer stays, and some come with sofa beds. Pets are welcome at this hotel, which offers an onsite convenience vending area and coin-op laundry facilities and free parking. Cook out on the grill in the gazebo area and work out in the exercise center. The business center offers complimentary wireless Internet access as well as audio-visual equipment for presentations. There is no charge for kids through age 17 when accompanied by an adult.
10.0 Excellent
Pros: Everything was great
Cons: The only problem I had was my door keys kept not working doni would have to go to the front desk and get new ones made...
9.0 Excellent
Pros: Everything was pretty awesome room a bit dirty, Neatly picked up just some dirty areas but still happy. :)
7.9 Good
Pros: Staff very attentive and accomodating
Cons: Housekeeping needs to do a better of cleaning, I found glass on the floor close to bathroom. Front desk did change our room and apologized. I could have cut my foot.
8.0 Excellent
Pros: Location...staff was great ..breakfast was good
Cons: All rooms are single queen didnt know that however I was provided a rollaway
9.0 Excellent
Pros: Super clean!
Cons: Not much.
4.0 Okay
Pros: Proximity to restaurants
Cons: Not very clean, hard bed, location is tucked away, breakfast was horrible except for the fruit. This is a $--- hotel maybe, good to get you thru one night & move on. I very rarely give bad reviews so trust me on this one.
2.0 Mediocre
Pros: When checking in the staff at that time were very helpful and nice. The price fit the budget however not a deal without proper sleep.
Cons: Walls must be thin because I kept being woke up by the next room and hall noises, talking, yelling. I called front desk and was told nothing much she could do about it but she would try calling the next room. The breakfast attendant was rude.
8.0 Excellent
Cons: Someone used an aroma spray to mask smoking in another room. The odor was nauseating and took a while to dissipate.
3.0 Mediocre
Pros: Location
Cons: Room was outdated and not as clean as expected
5.0 Okay
Pros: Ok breakfast choices, good location, near gas stations, food, and the highway.
Cons: Got put in a room right across from where the dining room was. Quite noisy and was hard to sleep past 6am on vacation because of the noise. Our bathroom ceiling was mostly missing so there were many exposed pipes. A couch or chair would have been nice
4.0 Okay
Pros: Location
Cons: Not even close to a 3 star hotel
8.0 Excellent
Pros: Very clean well run hotel. Breakfast and complimentary evening meals good.
Cons: Nothing all good
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14
$166+
Overview
Reviews
When you stay at Crowne Plaza Louisville Airport Expo Center in Louisville, you'll be near the airport, within a 15-minute walk of Kentucky Exposition Center and Freedom Hall. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Louisville? This hotel has facilities measuring 50000 square feet (4645 square meters), including conference space. A roundtrip airport shuttle is complimentary (available 24 hours).
5.0 Okay
Pros: The bed and pillow were super comfortable. It was quiet even though it’s an airport property. Front desk young woman had excellent customer service. I liked that they offer pet friendly rooms.
Cons: The hotel was dirty including public spaces. Apparent, wear and tear on hotel. The 1st pet friendly room was dirty and run down. The room did not meet my expectations of a clean and nice room. They moved me to a second room, a king suite. It was subpar and but did have a lot of room.
3.0 Mediocre
Pros: The bed was very comfortable and the staff was exceptionally friendly
Cons: The building smelled like smoke. It was not the cleanest
10.0 Excellent
Pros: location
1.0 Poor
Pros: Location
Cons: The rooms need updated. Carpet very stained. Our floor smelled like weed the entire stay and even had to evacuate our room at 10:30 at night for the fire alarm will never stay here again!
1.0 Poor
Pros: Nothing! Wont be back here!!
Cons: This is NOT a 4 star hotel! Furniture was beat up and carpet was old and stained! Also, I booked this hotel with free breakfast and they WOULD NOT give the free breakfast!! Didnt apologize or anything!
8.0 Excellent
Pros: It was close to the airport
Cons: Its so old, I stayed at 2 star hotels that were better than where I was.
8.0 Excellent
Pros: proxemity to attractions
Cons: the whole place is dated. the shades in the room did not block out the landscaping accent lighting. thus my room was well light all night
2.0 Mediocre
Pros: The breakfast made me ill.
Cons: The food was not good. Weak selection.
9.0 Excellent
Pros: Convenient and clean comfortable accommodations
10.0 Excellent
Pros: We have stayed here several times and always meets our expectations. Hotel employee was very helpful when checking in.
4.6 Okay
Cons: The bed was extremely uncomfortable. The staff was not friendly at the front desk.
7.0 Good
Pros: The room was clean and the pool area beautiful.
Cons: They did not give the breakfast in the morning as advertised.
15
$223+
Overview
Reviews
At Aloft Louisville Downtown, you'll enjoy being on the historic and revitalized, Whiskey Row, enabling unparalleled access to several of the city's most prominent destinations, such as Fourth Street Live! and the Kentucky International Convention Center. Meet and mingle with friends at Corner, our restaurant and bar, which can be found along the Urban Bourbon Trail. For those with busy schedules, grab an on-the-go snack from Re:fuel by Aloft, our 24-hour pantry. You can always stay connected, thanks to our free Wi-Fi throughout the hotel. Breeze into one of our spacious rooms, featuring modern designs, pillowtop mattresses, mini-refrigerators and ergonomic workstations. Our plug-and-play connectivity station charges all of your electronics and links to the TV, maximizing work and play. Host an inspiring meeting or a vibrant soiree in our event rooms. Whatever the reason for your travels, Aloft Louisville Downtown provides an uplifting and thoughtful space designed to allow freedom and creativity to flourish.
10.0 Excellent
Pros: Everything I loved the stand up shower the room was beautiful
Cons: No nothing at all
9.0 Excellent
Pros: it was very clean and very friendly staff. would def stay again! great for work trips, not sure as a romantic get away as one of the questions above
Cons: coffees should be refill free after 1st cup. especially for people who pay for the breakfast and or pay for almost 4.00$ for one VERY small latte/cappuccino. Other than that also, the coffee and shampoo and lotion should be refilled since it is what more people are used to and i didnt bring any lotion with me since i was only traveling with one small suitcase. Again, other than these small things the place was great!
10.0 Excellent
Pros: Very updated, chic modern. Very comfortable beds and pillows. Great bar! Great downtown location [walking area]
Cons: pay for parking and breakfast
10.0 Excellent
Pros: valet parking, location, awesome staff
Cons: nothing comes to mind other than they could have offered a light continental breakfast- like donuts. but i loved every minute of my stay
10.0 Excellent
Pros: The location was excellent, the staff was friendly, and the European style of the hotel was amazing.
Cons: The room temperature was a little warm. Even though the thermostat was set on 65, it felt like it was 75 in the room at night. Therefore, this was the only negative of the entire stay.
10.0 Excellent
Pros: Location was awesome; close to Yum center and restaurants.
10.0 Excellent
Pros: Rooms are Beautiful and the showers are amazing staff is very polite
7.0 Good
Pros: Cool atmosphere
Cons: small rooms
9.4 Excellent
Cons: It would have been nice if the restaurant in the hotel would have been open later.
9.0 Excellent
Pros: Staff and location for what we were doing.
10.0 Excellent
Pros: Welcoming, clean, location and we saw dogs!
7.0 Good
Cons: Very slow service at reception. A couple of staff does not know what they're doing.
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16
$132+
Overview
Reviews
Business and leisure travelers can look forward to a relaxing stay in Kentucky at Four Points Louisville Airport. Our hotel boasts an ideal location just a mile away from the Louisville International Airport and offers a complimentary airport shuttle for hassle-free travels. Enjoy easy access to a variety of popular nearby attractions, including the Kentucky Exposition Center, Kentucky Kingdom, Churchill Downs, Cardinal Stadium, the University of Louisville and Old Louisville. After a full day of working or exploring, retreat to our spacious rooms and suites featuring plush bedding, free high-speed Wi-Fi and flat-screen TVs. When hunger strikes, grab a delicious meal at our on-site restaurant, The Still, open for breakfast and dinner. During downtime, head to our fitness center to fit in a workout and take a swim in our indoor pool. If you're traveling with a group, book a block of guest rooms and get our special rates. You'll find everything you need for a successful stay at Four Points Louisville Airport.
2.0 Mediocre
Pros: The lady was nice at check in
Cons: Smells like stale water curtains are badly stained at the bottom they advertise a microwave but all you get is a refrigerator the furniture in the room is mismatched I had to change my] they didn't offer to change my bed I had to change it myself under the covers was full of Hair Never Again
10.0 Excellent
Pros: La atención del.personal, la limpieza, la ubicación para las actividades que había planeado
Cons: No incluye el desayuno
8.8 Excellent
Pros: The hotel was only minutes fr airport, clean and comfortable. I had dinner in the bar where the server was super friendly and food tasted great.
Cons: I didn't get my wake up call and airport shuttle doesn't run for early flights.
8.2 Excellent
Cons: No complimentary breakfast
8.0 Excellent
Pros: When I booked this hotel it said breakfast was included in price. When I asked them about the breakfast they told me it wasn’t free and had to be paid for. I said okay and we just ate somewhere else. Don’t know if there was a mix up or not but I ended up having to spend more money that I thought I already had accounted for. Everything else was great,
Cons: Just that the breakfast was included in my price but turned out not me .
6.0 Good
Cons: After staying a night at the Four Points I didn't think it was an awful hotel, until I was charged three separate times in the following two weeks. The first two were supposedly deposits for damage at $50 each that the manager claimed would "fall off." Until I called a second time those charges remained on my card.
I thought it was over until last week when another $72.40 appeared from the hotel. When I called about that charge they claimed someone must have charged food from the restaurant to our old room number. I asked for them to remove it, but they claimed it would have to wait to be investigated and there was still no promise the charge would be removed. I ended up having to call my bank to cancel the charge.
Needless to say, I don't recommend this hotel to anyone. The stay wasn't bad, but it's not worth the hassle afterwards.
8.8 Excellent
Pros: I had been up for 22 hours and I can't tell you enough how comfortable the bed and pillows were .
Cons: I was happy with everything
10.0 Excellent
Pros: Super clean and in a great location! 9 minutes from down town and about 10 from the shopping malls. Room service was great and the food tasted wonderful!
9.1 Excellent
Pros: Very nice lobby, check in and check out was really quick, room was amazing for the price I paid. The complimentary coffee was surprisingly good.
Cons: I didn't realize how close the hotel was to the Louisville Airport. I could hear planes taking off all through the night. That coupled with the very loud fan led to zero sleep.
7.1 Good
Pros: Room was comfy
Cons: We got no toiletries they have hanging dispensers for soap and shampoo very tacky. No soap or toiletries on the sink.
10.0 Excellent
Pros: I had my daughters 10th Bday sleepover here. The rooms were clean and spacious. The pool was nice and big for the kids and other guest. The staff was very helpful and nice
10.0 Excellent
Pros: Nice employees and super nice beds. TV was also nice.
17
$77+
Overview
Reviews
The Super 8 Louisville/Airport is located just minutes from Louisville International Airport at Exit 130 off of I-65. The Super 8 Louisville/Airport is located just 5 short minutes from Churchill Downs, Six Flags Kentucky Kingdom, Convention and Expo Center, Kentucky Fairgrounds, Freedom Hall, The University of Louisville, and Cardinal Stadium. The Super 8 Louisville/Airport Will Be Undergoing Renovations Beginning October 2010. The Super 8 Louisville/Airport also features Free HBO and HBO2.
1.0 Poor
Pros: Location
Cons: Hotel employee at front desk is terrible at customer service. And not being held accountable
2.0 Mediocre
Pros: No fridge. No microwave. Hotel is outdated. Terrible.
6.0 Good
Pros: Room was clean
Cons: Didnt know breakfast was done at 9 coffee maker in room didnt work and someone down hall was smoking in their room the smell was in hall
1.0 Poor
Pros: Location
Cons: ice machines broke. My roo . Door key didn't work so they had to keep letting me in
6.0 Good
Pros: The food
Cons: The broken doors
1.0 Poor
Pros: the price
Cons: got to the first room and the tv did not work.second room had no hot water,went and told hotel employee couldd he give us a refund or part of money it cost,he said he would take a look,20 minutes later he said it was working and walked off rude
10.0 Excellent
Pros: The staff was friendly and polite and accommodated all my needs and went above and beyond what was expected
Cons: No
5.0 Okay
Pros: Nothing really
Cons: There was paint pulled off the wall, there was a really bad smell in the hallway plus more too much to be writing
5.0 Okay
Pros: Value
Cons: Someone kept rattling door handles up and down the hall all night!
8.0 Excellent
Pros: Nice workers clean I'll come back
8.0 Excellent
Pros: The location is always key.
Cons: Burn holes on the blankets on the beds ! Shady characters roaming the parking lot all night long who where not even guests of the hotel! No vending machines at all
10.0 Excellent
Pros: Check out
Cons: No
18
$120+
Overview
Reviews
Center is near horse racing at Churchill Downs, Louisville International Airport, historic Old Louisville district, downtown Louisville, Thomas Edison House, and Louisville Zoo. After an exciting day, refresh at this smoke-free hotel with complimentary wireless Internet, on-site restaurant, fitness center, complimentary large vehicle parking, guest laundry facilities, airport shuttle, event facilities with catering service, meeting and conference rooms and business center. Guest room amenities include hairdryer, desk, HDTV and complimentary newspaper. Handicapped-accessible rooms are also available. There is no charge for children 17 and under with an adult.
4.0 Okay
Pros: I sleep well. I would prefer no breakfast if that is all u can do. No meat or eggs
5.0 Okay
Pros: Staff was friendly
Cons: Room could use a miner face lift. New carpet and paint would go a long way
4.0 Okay
Pros: Location. Breakfast
Cons: No amminities available because of remodeling efforts. Security doors not functional. Short staffed. Dated facility.
8.0 Excellent
Pros: Nothing, it was a hotel room.
Cons: The entire hotel in under renovation, wish i would have known that ahead of time. Still waiting on a receipt
6.0 Good
Pros: Just good clean place to sleep. Ladies at front desk were great. Beds comfy.
Cons: Breakfast was just not what I expected but still okay.
2.2 Mediocre
Pros: Slept in. No breakfast
Cons: Hotel had a pool but was under full remodel.
Our exterior door key did not work...
Then, upon leaving, our main stairwell to our exit/car was blocked with ladder/carpet rolls... And we had to walk extra to exit.
I'm very disappointed with pool not working. That was my main deciding factor. Please refund all or half
1.0 Poor
Pros: Nothing
Cons: No heat anywhere but your room..no pool no hot tub no restaurant or bar...seems there was fire in summer and they shut down everything..no elevators..looks really nice in the main lobby..but huge holes in ceiling down hallway..broken out windows the whole wall in the pool area is gone..just look right outside..NEVER Have I ever stayed in a poor messy zRamada..very disappointed...we would have moved to another hotel but everything was booked for the national farm show...closest one was over an hour away...booked this early January ...spoke with hotel at least four times no mention of any issues...free breakfast was in a conference room food on a bar...and no heat in the room... Everyone that booked was complaining ...then a sigh showed upon the check in desk stating that "ANY and all ads placed on any website..google bookings trvargo are outdated... I have a whole newoutlook on ramada...the pictires on your website are nothing like THis place...if you would like pictures...email me I have tons
4.0 Okay
Pros: Friendly staff
Cons: The hotel was being renovated and had no amenities, but the room was priced on booking .com as if it had the amenities.
2.2 Mediocre
Cons: First night my boy got stung by a wasp, after seeing more wasps in the room we requested a room change. 2nd night the fire alarm went off after midnight because guests were smoking pot in their rooms, then the third night we could smell weed again so contacted the front desk, which did no good, we checked out and left. Never going back!
8.8 Excellent
Pros: Great room, very comfy!
Cons: Lots of remodeling happening so there aren’t a lot of the usual amenities but they communicate that at the front desk very clearly
6.0 Good
Pros: location and the size of the room
Cons: Wi-Fi didn't work, hotel needs updating, has lot of potential, game room needs updating,
7.1 Good
Pros: The pool was nice and the kids had a great time, which is the important thing. The food and staff at Stadium Joe's were great! Maintenance staff was very helpful.
Cons: I had to ask to be checked in after waiting 20 minutes. The door keys don't work on the poolside. We moved rooms bc of it and neither worked. Our friend was locked out of her room for 2 hours because both door latches locked. I had a 50.00 security hold put on my bank card without anyone advising me first.
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19
$91+
Overview
Reviews
You'll discover that classic elegance and southern charm are not just a part of Kentucky's genteel history but rather a pleasant description of the facilities and services you'll find at the Breckinridge Inn.The hotel is less than 10 minutes from the airport and downtown Louisville.We're also convenient to many landmarks such as Churchill Downs, Louisville Zoo and Slugger Field. If shopping is your pleasure, two of the finest Malls are located within 5 minutes.
4.0 Okay
Pros: The warm area where the pool was
Cons: The gym
6.0 Good
Pros: It just has a relax chill location really
Cons: Some of the staff where kind of rude in seen a couple of bugs and dirty sheets rush you out of there
3.0 Mediocre
Pros: It was close to the highway.
Cons: The elevator is really creepy. It looks like you could get murdered in it.
10.0 Excellent
Pros: Morning breakfast.
Cons: Nothing
2.0 Mediocre
Pros: Nothing
Cons: The room was not clean. It smelled musty. The bathroom floor hadnt been swept. There was black hair on the floor and in the bath tub. I have blonde hair. The inside of the toilet bowl had not been cleaned.
6.0 Good
Pros: Staff is nice and the building has multiple entrances.
Cons: Shower was dirt, and there was a hole in the wall that lead to the bathroom
1.0 Poor
Pros: We had to trade rooms 4 times once because a room was infested with ants. The maintenance man was rude and cussed my daughter out.
Cons: Nothing one worker named Lisa very polite all the time
4.0 Okay
Pros: Location
Cons: Pool was closed
7.0 Good
Pros: very clean, staff is friendly. great location to the areas I needed to access.
Cons: the one thing that comes to mind to make it a better stay would be a microwave in the room.
1.0 Poor
Pros: I liked the evening clerk Lisa she was polite and nice all the time.
Cons: The manager was rude made us feel like it was our fault that our room was infested with ants,terrible WiFi tv didn’t work had to be moved 4 times because tv wouldn’t work and once because room was infested with ants (we literally had to fight off ants) housekeeping would knock and if I didn’t answer they would just come in and what is so bad about this is we wasn’t due to check out this happened twice while we stayed there. The maintenance man was very rude and disrespectful because we told them we wasn’t going to spend another dime at that hotel just because they horrible service and response we got from the manger Roy,went to get our stuff and leave and her comes the maintenance man being very disrespectful calling my daughter a b!* ch. I’m trying find out who talk to about this being we can’t talk to the manager still very upset, very unprofessional , very disrespectful, very rude and I really feel like they are racist. I’m contacting a lawyer tomorrow I just buried my mother and then had to be treated like this (unacceptable period) would never stay here again and would not recommend for anyone to stay. If it wasn’t for the evening clerk Lisa I would have not stayed as long.Thank you Lisa for always being kind and treating me like I’m human being.
8.0 Excellent
Pros: The central location and the staff were most enjoyable.but because of the Coronavirus I wasn't able to enjoy any amenities that are included in the price of the room except for the Wi-Fi dog policy. There was no breakfast, no swimming pool no workout room
Cons: Know the hotel and staff are fine what I don't like is this Coronavirus take away the breakfast take away the pool which is half the reason I came here you would think bat since this hotel is getting stimulus money they would give a few extra nights free
10.0 Excellent
Pros: Staff was excellent
Cons: No
Best rooms in New Albany
1
$134+
Overview
Reviews
When you stay at Holiday Inn Express New Albany in New Albany, you'll be in the historical district, within a 10-minute drive of KFC Yum Center and Kentucky International Convention Center. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
2.0 Mediocre
Pros: The hotel was conveniently located and the breakfast was good.
Cons: One bed was dirty (dirt and hair) upon arrival, and so they moved us to a King room (with 3 children). The next day they moved us back but didn't check us in properly and that night someone tried to get into our room. The staff seemed unprofessional.
8.0 Excellent
Pros: location
Cons: Wimpy breakfast
8.0 Excellent
Pros: Staff was helpful in getting us clean sheets to replace the dirty ones
Cons: Fresh stains on sheets in both beds
2.0 Mediocre
Cons: The first room we were given had the toilet running and water all over the bathroom floor. In the rooms, the smell of whatever they use to clean is overpowering to the point of giving headaches. The fire alarm went off repeatedly (no fire) during our stay
9.0 Excellent
Pros: Location, convenient to airport, use to be a Marriott
Cons: It's a little dated, but not enough where I would not book here again.
9.2 Excellent
Pros: Location
5.0 Okay
Pros: Beds where comfortable breakfast was great when ask for towels from the front desk came right up no wait
Cons: I didnt like the fact that my I was woke up at 930am with knocking then used a key to come in.. when check out is at 11am also their where house keepers right outside my door laughing and joking loudly that was by far the worst!!!!!! Also I forgot my keys behind when I called and ask did I leave them they said no when how could you had checked that fast and I had only been gone for 10mins so called back the day after 1 st shift and guess what? MY KEYS WHERE THERE!!!!!!!
8.2 Excellent
Pros: Room and service were fantastic
Cons: Breakfast was average
6.0 Good
Pros: The location was convenient. It was easy to book. It wasn't overly pricey - and I feel like I got what I paid for.
Cons: The vent in the bathroom was so loud I thought the entire floor would hear it. Especially since it was easy to hear my neighbor's TV. Light in the bathroom was blinding (great for makeup, but not for when you first are getting used to the light in the morning - looks like there was another light that might have been dimmer, but no switch to it?
8.0 Excellent
Pros: Thumbs up
1.0 Poor
Pros: Location to town of New Albany
Cons: Bathroom moldy and smelly. Air Condtion broken and leaking water into room and carpet. Room smelled horrible. Hotel clerk could not find our room confirmation. It took her almost an hour to find us a room and check is in, despite us confirmed reservati
8.0 Excellent
Pros: the food was good and the location was good
Cons: the price was a little hight