New Albany Hotels

The hotel was right off the interstate, convenient to Louisville and points in Southern Indiana. New Albany was a nice little town that was close enough to walk to the downtown area. The price was right and the room was nice with courteous staff.

The hotel was surrounded by one way streets coming and going to the interstate.

The hotel was very clean and comfortable. The staff was very friendly. Check in and out was very easy and fast. I would definitely stay here again.

Breakfast bad

When I booked the wrong night through a 3rd Party booking website and showed up a day early, their manager quickly refunded me the full night without any questions. Very accommodating and friendly.

Convenient location

Once we had our room, we were getting kids ready for swimming and someone else used their room key to open our door and were just as surprised as we were. I called the front desk...gentleman said sorry and he would take care of it. Went swimming...pool was nice, but older kids playing catch with a football across it. After they nearly hit my 2 year old, I politely asked them to not throw that way again....we ended up leaving as they carried on throwing from one end to the other...when we got to our room our keys wouldn't work....the front must have cancelled all keys when they rented out our room twice. We had to go all the way back from room 609 to have our keys reset. Around 1 am when I went to the bathroom a roach the length of my thumb was on the floor.....needless to say I didn't sleep well afterwards.

Dogs were both welcome and the staff/management was helpful!

The staff was friendly and helpful. The beds were very comfortable. Perfect for our brief, overnight stay.

Good location.

Greatly in need of many updates. Extremely outdated property.

The hotel was very nice and the staff even nicer. It's location and views are great. Downtown Louisville has an eclectic selection of restaurants and bars as well as different museums within easy walking distance if you choose to explore. If not, there are several bars and eating places there at the hotel. We parked the car when we got there and only had to get back in it once when we went to Churchill Downs. We will stay again if our travels take us back to Louisville.

The prices for some of the casual food places was too high. $2.65 for a large coffee at the walk up Thelma's and $16 per person at the Magnolia Cafe for an ordinary breakfast buffet is a bit much.

Late night front desk staff went above and beyond.

The daytime host at the restaurant is rude and condescending. This is the second stay during which he has been such. I may not take my meals there for my stay later this month because of his smart ass presence.

21C is an awesome bar/restaurant/gallery/hotel. We were excited to stay there on our first night of marriage since we had our first kiss there three years ago. The staff is excellent and the energy superb.

Unfortunately there was absolutely nothing distinctive about the room. For a hotel as well reviewed as this place, there needs to be a serious statement in the room with either art pieces, the design of the room, etc. This room could have easily been a new Westin or some urban Marriott concept. The rooms we stayed in had there share of use and will probably need to be renovated relatively soon. So if I were you, I'd save $100+ per night, stay at the Brown or Seelbach, and spend your savings on dinner and drinks at 21C/Proof. Or heck, get a boss Airbnb in the Highlands or Nulu.

Te hotel stay on remodelación años te hotel charge 2 Times ando my debit card

The rooms were very clean and plenty of space for 3 adults. We really appreciated the shuttle service to the forecastle music festival

It was a bit pricy, but this is probably because of the music festival

Very comfortable beds

Pillows not as comfortable

Room was clean, breakfast was good, lot of restaurants within walking distance. Overall a pleasant experience.

Not really anything bad.

The staff is great. The historic nature of the hotel is impressive. Location is central and steps from restaurants and entertainment. Bed was comfortable.

The room and bathroom were small. Furniture was basic hotel-grade as were the linens and towels. Shower curtain was flimsy and frayed. The room was pretty, but there was nothing luxury or high-end about it. It was a very standard grade hotel room for the price.

Need to have free Internet. It's 2015

The basic room appeared recently renovated and was borderline luxurious, depending on your definition of luxury. Definitely highly comfortable. High-end bathroom, bed and bedding were marvelous, the robe is a welcome touch. Stayed Fri-Sun, there was a lot going on in and around the hotel. I was pleasantly surprised at how the noises disappeared once my room door closed. The complimentary Wifi was more than sufficient for my needs without having to upgrade, and was trouble-free. Nice to see a hotel that's recognized by 2016 that a couple of USB charging ports on the nightstand might be handy; I didn't have to take my wall charger out of my bag. There's a room safe big enough for a 13" laptop (but not a 15") and the safe has a 110V outlet inside the door, nice. Huge flatscreen with great sound. Room keys are chips, not mag swipe, so you can unlock the door without taking the key out of your wallet. The elevator might leave your stomach in the lobby when you're going up ;) Parking was advertised at $13 but ended up being only $10; there's no integration with the room key though so you have to keep up with your ticket. This hotel is connected to the Louie Link enclosed walkway that runs from Galt House and KFC Yum Center at the north to Fourth St Live at the south. And the staff is great! Highly recommended. Thanks!

Ideal location.

Should have a free breakfast option.

If you're only staying for one night this hotel is a must. It is right downtown and close to everything. The beds are comfortable and room was huge. They had an open balcony so we got upgraded to that room. Short walk to the river or Louisville slugger museum or take the trolly to 4th Street Live!

A little expensive but if only staying one night and want to see as much Louisville as possible this hotel is a must.

The location is good.

The room was dirty and we couldn't get them to come clean it. They said they were busy. The maid would knock very early then we asked her to come back later and she never did. The manager was very rude when we asked about the cleanliness. There wasn't enough hot water at all. It was very disappointing especially considering the price for our two dad there.

Overall our stay was good. The room and hotel were very clean and the beds comfortable. The location would have been great for going out (which is why we selected it) had we had the time, but didn't work this time around for us.

The only downside for this hotel is the shower. My husband had a difficult time since he he is over 6 feet tall and the shower head was for people closer to 5 1/2 feet or shorter. The pressure was also barely there and quite noisy from I think trying to get the pressure.

It's close to 4th st

Didn't feel safe at night, do not walk around at night. Just take a cab or drive.

The location was very close to 4th street live and was walking distance to most attractions downtown.

The toilets leaked around the bottom and almost flooded the bathroom

Great location & quality without paying through the nose.

Rude guests on our floor, nothing to do with the hotel or staff!

Within walking distance to Yum center, 4th street, and many restaurants. Staff is very friendly, loved the coffee bar, and didn't have a problem getting a late check out. Will stay again!

No problems or complaints

Staff is nice and does its best to be helpful

Hotel is badly in need of a refresh. My room was tired, carpet had stains. Quality is really variable.

The architecture

Being charged for parking

Loved that it was close to KFC/YUM center. Breakfast was good and there was plenty for everyone.

Great location, about 3-4 blocks to 4th street, very friendly staff, great continental breakfast

$12 a night parking

Would have liked trash picked up and clean towels more frequently that once per week.

This hotel is located close to the Norton Suburban Medical Center, which is why I chose it. Very large rooms, nice breakfast buffet, and access to a wonderful large gym right across the street. The indoor pool and hot tub were enjoyable also. I would say it was a restful stay which was more than we had expected. The hotel is located near the St. Matthews Mall, good shopping and restaurants are very close also .

We didn't use it but I thought that borrowing games and the 24 hour shop were great

I've seen bigger kiddie pools. The staff tried hard, but seemed poorly trained

We came from Wisconsin to see a concert. The location was great; easy to find and very easy to come and go. The room was well designed and the furnishings were comfortable and accommodating.

It's nice to be able to stay in when you want to have a late night drink without going back out into the world where we could get into trouble. ;) The tap water would not get cold and there was not an ice machine near our room.

Closeness to restaurant arena and university.

Small rooms too much furniture in then for small a small space

Location. Friendly staff.

No

Nice large jacuzzi tub.

A/C did not work properly. Room had some garbage from previous guest. Room was outdated and the beds were not comfortable. Desk clerk did not apologize when we brought up issues at checkout.

as advertised

Location,

The first thing we noticed when entering our room is that the toilet was running nonstop. Almost immediately after, we noticed that there was black mold in the bathroom. The third negative thing is that the carpet, in front of the air conditioner was wet. The next morning, we notified the front desk worker that the toilet was running nonstop and that the air conditioner appeared to be lacking. She said maintenance would address these issues. We came back at the end of the day and the toilet wasn't running, but I noticed maintenance had left a wrench in the bathroom. Then, after using the toilet, it wouldn't flush. It turns out that maintenance had simply turned off the water to the toilet and had not corrected the problem. The air conditioner was also not addressed. Even for an inexpensive hotel, I would not recommend this place.

The staff was excellent. Great customer service. Louisville has a lot of great tourist attractions!!

No microwave in the room, but mostly I didn't have enough time to see all the attractions the city has to offer.

Run down and old

They were very accommodating and they had 2 packs of coffee in the room

- air conditioner worked only some of the time (either froze or hot, no in between) - had a drunk guy meet us at the door when we went up to the desk - had a homeless guy yelling at us in the parking lot on the way up to the room (made us worry that our truck would still be there in the morning. - found a used stiff washcloth stuck to the shower curtain - chair at table had lumpy cushioning, not comfortable. - mattress was lumpy

The staff were exceptional...welcoming, attentive.

Bed linens, pillows and showerhead.

Asked to be able to check in early as I was getting married that day, was told the hotel was too busy for that. Not only could I not check in even on time I had to check in an hour and a half late which about ruined my husband and I's wedding. We booked a room with a whirlpool tub to enjoy a romantic honeymoon the night of our wedding. The whirlpool was full of pubic hair. I was told I checked in late because the room had to be cleaned but the room was never clean.

the outside halls need updated, you can tell that it used to be enclosed, but not any longer.

This is an older drive up hotel that is well maintained. The rooms have been updated and are nice. The bed was comfortable and the pillows were great. The bathroom had new tile and was clean. The pool area is nice and large with a lot of deck space. The breakfast has a variety of food and the coffee was great. The location by the river and Champions Park was convenient to a variety of places to see. The hotel is close to Clifton which has a great Main Street with local restaurants and ice cream.

The outside of the building needs to be updated but is clean. The hotel shows wear of years of guests not treating things right but it is cleaned up.

Staff friendly

People slam doors alot going in and out.

The price was good.

Entrance was not marked well. Difficult to find hotel.