Pros (+) The check in lady
Cons (-) No heat in room. Room looked dingy. Poorly lit.
3 stars
Chateau Hotel
1001 Chartres Street, New Orleans, LA 70116, United States
New Orleans, LA
See location+1 504 342 4442Photos of Chateau Hotel
Overview
The Chateau Hotel is ideally located near the French Market on Chartres Street in New Orleans, Louisiana in the United States. Guests can beat the infamous New Orleans heat by taking a dip in the pool, or they can catch up on some work at the business center. The front desk staff is present 24-hours per day, and they can help guests find tickets, make reservations, or book a tour to the swamp, one of the historic plantations, or through the French Quarter chasing ghosts. There is also a porter to help guests get their bags to their rooms.
This historic building has 49 hotel rooms which are arranged over two floors. Pets are not allowed on site, and it is a smoke-free property. All rooms contain air conditioning to keep visitors cool and comfortable even in the middle of the summer. There is a coffee maker provided, and the bathrooms have hairdryers. There is complimentary WiFi access, and the television is outfitted with cable or satellite channels. The housekeeping is done daily.
There are several area attractions within walking distance of the hotel including the famous Bourbon Street, Cafe du Monde, and Jackson Square. Guests will also find it quite easy to travel to Frenchmen Street to visit the many jazz cafes or Canal Street for shopping and catching the streetcar. The Audobon Aquarium of the Americas is less than 20 minutes away on foot, and guests can easily make their way to the river to watch the steamboats travel past.
Latest deals for Chateau Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Chateau Hotel
- Outdoor pool
- Free Wi-Fi
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Parking
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Body soap
- Towels
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Trash cans
- Conditioner
Services and conveniences
- Business center
- Bottle of water
- Concierge service
- Safety deposit box
- Tour desk
- 24hr front desk
- Key card access
General
- Family rooms
- Telephone
- Seating area
- Sofa
- Storage available
Bathroom
- Toilet
- Toilet paper
- Shower
- Private bathroom
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
- TV
Parking and transportation
- Parking
- Private parking
Accessibility and suitability
- Allergy-free room
- No smoking
Workspace
- Laptop safe
- Desk
Dining
- Coffee machine
- Microwave
Pool
- Saltwater pool
- Outdoor pool
Outdoor
- Balcony
Laundry
- Iron and ironing board
Bedroom
- Wardrobe or closet
Health and safety
- Daily housekeeping
Reviews of Chateau Hotel
8.4
Very good
1275 verified ratings
Wonderful
400
Very good
241
Good
240
Okay
138
Fair
113
Mediocre
65
Poor
78
Summary of reviews
Guests say
Guests generally appreciated the hotel's prime location, with many noting it was convenient for exploring the French Quarter and nearby attractions. However, there were significant complaints regarding service and cleanliness, with several reviews mentioning issues such as disinterested staff, dirty rooms, and maintenance problems. Overall, while the location was a highlight, the negative experiences relating to service and room condition detracted from the stay for many.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
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8.5 out of 10
937 reviews
6.7 out of 10
17 reviews
6.8 out of 10
1 review
6.6 out of 10
7 reviews
All reviews
Pros (+) The location and the beauty of the property were just as expected. For our fifth year anniversary, the bride and I chose the Chateau for its New Orleans charm and location.
Cons (-) We chose a superior room which is supposed to be a balcony room or private courtyard setting, king size bed with a full bath. I also chose to surprise my wife with the romantic package (rose pedals, champagne, chocolate covered strawberries, etc). I called the hotel one week before our arrival to check on parking and was informed they had ample onsite parking and there would be no need to park els...
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Pros (+) It was close enough to the action to walk there but far enough away that it was quiet. Wonderful French Quarter hotel and experence . Jenny and Eric really went above what was expected. They added so much to our trip with tips and advice
Pros (+) The room wasn't ready by checkin, the room had not been cleaned (bottle caps and trash still in the room), the bathroom was still a mess, no windows in the bedroom. I stayed one night before getting a room at the Marriott.
Pros (+) Location
Cons (-) Climate Control - none in one room, off/on in another - controlled by front desk, Not clean, Ran out of blankets/wash cloths, Staff was apathetic
Pros (+) Absolutely loved the people and their help with recommendations. Helped to get a bit more of the local feel versus the tourist attraction hot spots. Have stayed before, but still a great location to get anything you want to get to, both inside and outside of the Quarter. Melanie and Allen were superb and always available and willing to go above and beyond.
Cons (-) Just had a couple of lights that were out, but was fine. Not much water pressure at ask, and would have been nice to have a little fridge, but no complaints.
Pros (+) location
Cons (-) room to be ready at checkin room to be at chateau not down the road. free parking 35$ extra? seriously
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The Chateau Hotel offers a beautiful courtyard, a vintage feel with modern cleanliness, and a convenient location in the heart of the French Quarter.
Are there any concerns about noise in the rooms?
Some guests have mentioned that street noise, neighboring room noise, and housekeeping noise could be bothersome. However, the staff is generally friendly and helpful.
What practical amenities can guests expect in the rooms?
Guests can expect comfortable beds, clean rooms, and a vintage feel. However, some rooms may lack a table, refrigerator, or window.
When is the best time to visit the Chateau Hotel?
The high season is in February, while the low season is in July. Visitors can enjoy the convenience of the hotel's location and the peaceful courtyard.
What are guests saying about the hotel's cleanliness and customer service?
Guests have praised the hotel's cleanliness, the beautiful pool area, and the exceptional customer service provided by the friendly and helpful staff.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Balcony
Several guests recommended booking a room with a balcony for a more enjoyable experience and better views.
Consider Noise Levels
Some guests mentioned that street noise and thin walls could be disruptive, so light sleepers may want to consider this when choosing a room.
Check for Room Amenities
Some guests were disappointed by the lack of a microwave or refrigerator in their rooms, so it's advisable to confirm these amenities before booking.
Explore Nearby Attractions
The hotel's proximity to attractions like Bourbon Street, French Market, and Jackson Square makes it convenient for guests to explore the area on foot.
Be Mindful of Parking
Several guests noted that parking was not available, so it's important to consider alternative parking options in advance if traveling by car.
Enjoy the Pool Area
Guests appreciated the peaceful and clean pool area, making it a great spot to relax after a day of exploring the city.
Take Advantage of the Courtyard
The hotel's courtyard was praised for its beauty and peaceful atmosphere, providing a lovely space for guests to unwind.
Consider Security
Guests felt safe due to the gated property and the need for a key fob to access the front, providing peace of mind for solo travelers.
Engage with the Friendly Staff
Many guests highlighted the exceptional friendliness and helpfulness of the staff, making for a welcoming and pleasant stay.
Be Aware of Room Size
Some guests mentioned that the room size was smaller than expected, so it's worth considering this aspect when booking.
Location
1001 Chartres Street, New Orleans, LA 70116
What's nearby
- Louisiana State Museum271 yd
- Saint Louis Cathedral316 yd
- Jackson Square323 yd
- Preservation Hall435 yd
- Jamie Hayes Gallery0.3 mi
- Frenchmen Street0.3 mi
- New Orleans Pharmacy Museum0.3 mi
- New Orleans Musical Legends Park0.5 mi
- Audubon Butterfly Garden and Insectarium0.6 mi
- Audubon Aquarium of the Americas0.6 mi
- Saenger Theatre0.7 mi
- Saint Louis Cemetery No. 20.8 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Chateau Hotel
Low season | February |
|---|---|
High season | July |
Average price (weeknight) | $145 |
Average price (weekend night) | $219 |
When to book a room at Chateau Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Nearby hotels and places to stay
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See most recommended stays in New OrleansGood to know
Value for money | 8.3 |
|---|---|
Distance to city center | 0.7 mi |
Nearest Airport | New Orleans Louis Armstrong |
Distance to airport | 11.8 mi |