Staff were courteous and professional. Only a few blocks from Time Square.
Very small room, water came out scalding hot every time and took a good 5 minutes to adjust to warm, faucet was located on opposite end from shower door opening so you had to step inside enclosed shower to turn it on and get blasted with scalding hot water.
Room size inadequate
Room size; should not be 4* facility (couldn't even leave suitcase open)
Great value for the location!
We only stayed the night in NYC. Close to the Lincoln Tunnel which makes driving into the city easier. They have valet parking or you can park yourself around the corner. We choosed to valet since it's $15 difference. It's walking distance from the subway, Penn station, and Times Square. We did get complimentary breakfast book with our stay.
When we first entered the room it had a weird smell.
1) Large shower 2) Reasonable location
1) overbooking - and assumptive close that breakfast coupon was acceptable recompense 2) cleaning staff door knocks before 8 am 3) constant noise 4) unclean carpet 5) unimpressive TV function 6) terrible internet performance 7) slow elevators (constantly full)
Staff was very friendly. Check in was smooth which is great after a long day of travel.
No free WIFI if your not a member. Should be free for everyone now a days.
Coffee at the lobby came out so late in the morning.
The staff was above and beyond professional, courteous,and thoughtful. The room was comfortable, very clean, and just the right size for a weekend get away with my grandson. He was very impressed and "wowed" -and for an eight year old that was all that mattered!
That we only had two nights to spend!
Misinformation from concierge on where to park when we arrived at midnight. Construction noise outside our window all night with no warning or apology from hotel staff. Place is pretty crowded and dingy. Was not aware that Hilton did not give points if booked through kayak
Comfy bed with soft sheets, nice staff
The ice machine didn't work
Great Location, comfy bed, staff was very nice and friendly.
Linen was dirty no complimentary items in bathroom one face towel in bathroom no water to make coffee Early morning construction no fridge in room small room
Friendly, considerate staff!!
We were there during the blizzard and the staff did a great job, especially like the restaurant!!!
The DoubleTree by Hilton New York-Time Square South hotel offers modern accommodations in the heart of Midtown Manhattan, on 36th Street between Eighth and Ninth Avenues. We’re within walking distance of Times Square, Empire State Building, Madison Square Garden, Macy’s Herald Square and Penn Station. Our hotel is also convenient to La Guardia, JFK and Newark International Airports, Broadway, the Theatre District, Grand Central Station and more. Enjoy well-appointed, contemporary guestrooms with flat panel TVs, luxurious Sweet Dreams® bedding and complimentary high-speed Internet access. Our guests also enjoy use of hotel amenities such as a 24-hour Fitness Center, outdoor patio, laundry / valet services, pet-friendly accommodations, room service and onsite hotel dining. Join us for breakfast and dinner daily at Greenhouse 36 Restaurant. Start the day right with our extensive DoubleTree Breakfast buffet and end it with cocktails at Café 36 Lounge. Business travelers appreciate our convenient, Midtown Manhattan location as well as modern amenities. We have 1,600 square feet of flexible meeting space, including an Executive Boardroom that seats 10. A 24-hour Business Center, modern audio visual and connectivity solutions, HSIA, delicious catering options and our friendly, professional staff will ensure efficient, hassle-free business or social gatherings. When you stay with us, you’re in the middle of bustling, dynamic Midtown – convenient to all your favorite New York City attractions. Walk to Broadway, Jacob Javits Convention Center and Herald Square! Family fun awaits at Madame Tussaud’s and Ripley’s Believe It or Not at Times Square. Enjoy world-class shopping at Macy’s, Bergdorf Goodman, Tiffany’s, Saks Fifth Avenue, Barney’s and FAO Schwartz. Visit St. Patrick’s Cathedral, Rockefeller Center, Radio City Music Hall and the Museum of Modern Art (MoMA). Whether you travel to New York City for business or pleasure, our friendly hotel staff looks forward to welcoming you to Midtown Manhattan with our signature, warm DoubleTree chocolate chip cookie at check-in.
Based on 2,908 reviews
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