Guests stay in style at the Empire Hotel, located at 44 West 63rd Street on New York's Upper West Side. From the stately lobby to the sophisticated lounge with dimmed lighting and animal print accents, the Empire Hotel exudes modern elegance. Among the boutique hotel's attractions are its rooftop pool and lounge with panoramic city views.
The Empire Hotel boasts over 400 air-conditioned rooms on eleven floors. Each room is decorated in soothing earth tones with individual design elements. In summer, guests enjoy views from the rooftop deck bar and pool. Visitors can also try East Coast seafood at the hotel restaurant, Ed's Chowder House, year-round. The hotel features meeting rooms and luxurious event facilities, and business guests can take advantage of laptop safes, desks and in-room WiFi (surcharge). Families can arrange for childcare and infant beds, and children under thirteen stay free. Pets are allowed on request. The front desk offers 24-hour service, and the concierge can help visitors book tickets and tours.
Where you want to be
Located on the Upper West Side, guests will find some of New York's most popular bars and restaurants here. The hotel is around the corner from the Lincoln Center and Metropolitan Opera. Guests and families who enjoy the outdoors can explore Central Park, which is just a block from the hotel. The theater district is likewise easy to reach.
We reserved a King Room with premium views and were given a courtesy upgrade to a Junior Suite which was nice. Hotel was so quaint and the staff was super friendly and accommodating. Our room was nice, clean and well appointed with great views of Lincoln Center and 63rd Street.
Rooms were on the small side which was expected. Only gripe. The shower. they removed one of the glass doors to make it more walk-in European style. And by doing so, water splashes all over the bathroom floor no matter how hard you try not to splash it.
Room was frozen
We thought our HVAC was noisy, but it was really a giant fan right outside the window. It takes real stones to charge $8 for a bottle of water when Hilton gives them away for free, and you could buy one at the store outside for at least half. Very Shopworn facility
The hotel itself was beautiful and the location is great. The views from room 822 were FIYAH (that's good)
Blindsided by $150 charge they hold on your card for the mini bar/they take it immediately but dont put it back for a few days.
A pipe burst in our room and there was no immediate response until we called again. Then it took them for ever to get us toiletries. It has potential but the service was less than stellar. I wish they would have been more proactive in solving the issue but instead they didn't seem to care. Oh well.
Very small. Shower was a bit of a ultra modern disaster. Had to sit sideways on the commode. Very funny.
The staff at the rooftop
Restaraunt was great, and so was the lobby bar.
Room was tiny and had a terrible view of pipes and ac duct work in a courtyard.
Everything. It's a great location first off. The staff was all very very nice and helpful. The room was very chic - small but that's to be expected in NYC. Easy access to the park, subway and lots of shopping and restaurants. I will definitely be staying here again!!
The hotel staff was very nice and friendly. The room was clean, but really small. There were hardly any room around the bed, and the bathroom was really tiny, I guess that is what you expect in NYC.
Concierges Yuri and Chris were wonderful, excellent
Noise, street and neighbors Limited storage in room for clothes Degraded conditions - peeling wall paper and paint, stains on curtains, some sloppy painting and repair work Shower door missing?
Great location for visits to Lincoln Center and Broadway, decor in room was warm and inviting, love the exotic feel of the lobby and bar
awkward shower arrangement made it hard to turn on the water without standing directly under the shower head and getting hit by a stream of cold water
Said they have cribs available, but couldn't promise us one. When we arrived said there was a crib waiting in our room, but there wasn't. Luckily we brought our own since they couldn't guarantee one any way. The rooftop bar is insanely busy, line stretched around the block and hundreds (literally) of people standing in front of hotel and around lobby. Lots of waiting for elevators.
Our room was spacious, the beds have excellent linens and matresses, we got a really good deal! The people at the reception desk and all around the hotel are very nice. The service is warm and fast! We had a pleasent stay and would go back many times.
the small room, the small bathroom where the shower did not have a door.
Great Location, good lobby ambiance and good restaurants immediately adjacent.
Booked a room with a Queen bed and got the smallest Queen Bed I have ever seen. Absent that, and the strange Shower Configuration, it was great
AC didn't work for 3 night stay. They wouldn't change my room. Staff didn't really listen and wasn't interested in really solving the problem. I ended up getting sick because I slept three nights in a room where the AC kept breaking down. Wouldn't even give me a credit for the problem upon checkout. Horrible experience.
The lobby was clean and inviting and the location was excellent.
When I arrived, my room was not ready. After two hours of waiting I was told that the people who were previously in my room had paid extra for a late check-out and were still there. They did not care that I paid to check in at a certain time, but was not able to get to my room. After three hours, I was given a different room. The room was small which I expected since I have traveled to New York many times, but it was entirely too small for three people. It may be fine for a couple with 1 bed. The décor of the room was good, but the room was not up to my standards for cleanliness. The drapes had stains on them, the air vents had mold on them and the shower floor was dirty. On our third day, I started smelling a sewage smell after a shower. It got worse over the next two hours, so I called house keeping. They came and said I needed to be moved. The new room had clean drapes, but the rest was the same except the view was downgraded. Another thing to note was the elevators were broken. The day we arrived, all the elevators were broken and everyone had to take stairs with luggage. The rest of the days ranged 1-2 elevators worked. The roof deck is nice, but beware if you plan to use it at night, you will probably not be able to access the roof deck. All 5 nights we were there, it closed around 8:00-9:00 for a "private party". We later learned from other frustrated guests that they closed it for the club that is in the hotel. It is possible that I was there on an "off" week because every guest I came in touch with was complaining. I am in the hospitality industry and understand things happen and establishments have "off" weeks, but the one thing I can't tolerate is poor management and rude staff. Not one person I came in contact with was accommodating or even apologetic. I believe the hotel has great promise, but the management needs to be changed.
cheap décor, poor service, terribly small rooms, noise (guests get the ear plaques !!!!). First and last stay.
I booked a room with 2 queen beds through Kayak, I received a confirmation from Kayak - Room Type = Double Queen Bed. When we arrived at the hotel I was told that Double Queen Bed means you can sleep "2" people in one bed. So is this a typical bait and switch? This is how I felt about it. They were not accommodating about the situational, after about 8 hours, and asking several times if we can help us out in any way, we found a blanket and pillow on the floor next to the bed. They did offer an upgrade for an additional $60 per night but it would have only been for one of the two night stay so we would have to switch rooms on our second night. The manager on duty told me that I should be contacting Kayak for this as it was not there mistake. Ok I can understand it may not be your mistake, but I am staying at your hotel making me a paying guest. That in itself shows the lack of professionalism form the on duty manager, Kahneeta. The fact that she wouldn't call Kayak and inquire about a possible issue with how rooms are being displayed on Kayak's website clearly shows how much she cares about her guest's experience and frankly for her job. I will not be staying at the Empire hotel on my next visit to New York nor would I ever suggest it t o friends. Kayak, I've used your service several times in the past without issue and enjoy your services. Please address this issue as it is not fair to your clients....
I loved the rooftop pool deck - although it was severely understaffed for a busy weekend (and they were hosting World Cup parties!) The design of the hotel and the location are pretty fantastic.
While the design is beautiful, it is showing a bit of wear and tear. Service was extremely lackadaisical - waiting an hour for a bucket of ice is unacceptable. Other times we had to call down 3 times before we received what we had asked for. In some cases they were less than gracious at best and just rude at the worst. They just did not seem very organized at all.
Loved the location, staff was friendly and accommodating. Room was comfortable, we were upgraded to a junior suite so not sure what a regular room is like.
Saturday night was a jammed with people going to roof deck bar. A little noisy as cars often beeped there horns at intersection. Charged for water $7.50 and coffee. Should have a complimentary bottle. What does it cost $1. Elevators slow, they probably need to update them.