Hotel was great location, clean and spacious room for Manhattan.
The staff was discombobulated and one shift didn't seem to know what the other shift was doing. We were locked out of our room twice because they mixed up our reservation even though it was pre-paid. Each time it happened requiring is to come to front desk immediately and disturbing our morning like it was our fault. They couldn't seem to wrap their heads around a simple reservation and the inconvenience they were causing. No apologies for it either. If this had not happened, this would be the best hotel in Manhattan.
Great value for this area of Manhattan.
Staff didn't seem to communicate between one shift and the next. They confused and crossed our reservation and double charged us making us get three sets of re-keyed room keys. Pain in the total a$$.
Staff was very friendly, it was in close proximity to GCT, price was reasonable, room was clean and comfortable
Construction on the street was a bit disruptive for sleeping. Reserved a room with a King bed, but was stuck with a double
Close to all the possible scenic spots + bus/train station
Long line on breakfast and only 3 elevators for all the floors ( 32 floors with atleast 5-7 rooms in each floor).
The staff was super helpful and the rooms were very clean and nice. The breakfast was great and there was plenty of food. The location is excellent. You can easily walk to any location in Times Square and we enjoyed the fact that the hotel was not on a busy street, so street noise was extremely low. I would highly recommend this hotel.
There was a lot of traffic in the lobby in the evening because of a hot new club "The Sky Room" that is on the top of the hotel. However, the Sky Room staffing did an EXCELLENT job of getting hotel guests on the elevators before the club hoppers. We also were never disturbed by the club in the slightest. This isn't really a negative comment :)
Location was perfect, price was affordable, room was clean and comfortable, Skyroom rooftop bar was fantastic.
Staff was a bit brusque, room was small and cramped ( first time staying in NYC)
NO PARKING AND THE PARKING GARAGE THEY ASSOCIATE RATES WITH IS $35 every 24hrs!!
the rooms were comfortable
hot water ran out
Great Hotel. Highly recommended. Nice rooms, friendly staff and excellent service. Continental breakfast included, and it was not bad at all. Great location near Times Square. Next to the bus stop if you travel through Newark airport.
Yes, the breakfast room is small, but it was not a major problem.
Room Airconditioner was efficient but was too noisy at night - probably needed maintenance to fix noisy fan which appear to be out of balance.
Very helpful staff and great location. Excellent breakfast.
Fabulous location. Breakfast great and superb value for 2 adults and 2 teenage children. Room quite small but very clean and excellent bathroom.
Breakfast facilities seriously overcrowded, porter left behind 2 laptops which cost close to $100 to send to the airport in time.
The rooms were good clean and kept clean very day. The staff were very friendly and happy to help anyway they could
At times it was a long wait for the lifts
Location to Times Square and free breakfast
It a good hotel, very well localized and includes breakfast.
Not so large rooms as several hotels in NY