Cons (-) have stayed in hotels probably 1,000 nights in the past 5-7 years. this hotel was easily the worst.
Latest deals for Wellington Hotel
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Amenities at Wellington Hotel
- Restaurant
- Bar/Lounge
- Room service
- Coffee shop
- Business center
- Cable or satellite TV
- Wi-Fi
- Parking
- Laundry service
- ATM on-site
Reviews of Wellington Hotel
7.5
Good
4364 verified ratings
Wonderful
1157
Very good
792
Good
1118
Okay
496
Fair
431
Mediocre
184
Poor
183
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent and central location, making it easy to access major attractions like Central Park and Times Square. Many reviews highlighted the friendliness and helpfulness of the staff, as well as the overall value for price. Several guests mentioned comfortable beds and appreciated the spaciousness of certain rooms, especially suites. While there were some negative comments about noise, outdated facilities, and maintenance issues, the positives around location, service, and value stood out most in the feedback.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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7.6 out of 10
1426 reviews
6.9 out of 10
245 reviews
8.1 out of 10
15 reviews
7.6 out of 10
1 review
7.3 out of 10
10 reviews
All reviews
Pros (+) Localização perfeita próxima da Times Square e Central Park. O quarto (Deluxe one bedroom suite) era incrível, enorme, limpo, com microondas e frigobar e com um quarto conjugado. Perfeito para nossa viagem em 3 pessoas. Todos os funcionários que conversamos ou precisamos de alguma informação foram cordiais. Foi o melhor custo/benefício que encontramos!
Cons (-) Não tinha Wi-Fi gratuito, para nós não foi um problema pois tínhamos um chip com internet ilimitada, mas pode ser um inconveniente para muitos. Não tinha lavanderia no Hotel para que pudéssemos lavar nossas próprias roupas, tinha um serviço de lavanderia que era caro, cobrava por peça, portanto não utilizamos.
Pros (+) The staff were all wonderful and accommodating. We asked to move rooms after our first night for more room and they were able to do it immediately! The new room had a sour smell so we asked to be moved again, my new keys were waiting when I got to the front desk. The staff is great! The bathroom in the newer renovated rooms was nice, good size. The location is perfect- right in between Central Par...
Cons (-) No a/c controls in room. It was rainy, but humid during the day and colder at night causing the heat to kick on. As people got hot, windows were opened up, causing the heat to stay on. It was pretty miserably hot and our windows stayed open the entire stay. It would dip into the 40s at night, but with the heat on, our room stayed comfortable. older room had extremely small bathroom.
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Pros (+) The staff was wonderful. Best bellman you could ask for. They always checked to see if you needed help with directions. Cannot say enough about them!
Cons (-) The rooms are hot. It was 22 degrees out and we slept with the window open to get air. It's an old building so you don't have individual control over the temperature.
Pros (+) I did not like anything about the hotel besides it's location and even that wasn't worth the stay
Cons (-) I dislike that you had to pay for Wi-Fi, the hotel all on it's own was dated, bed sheets were stained, king size bed seemed like a full size, heater made loud noises that woke you up, the water temperature would change when the next door neighbors toilet would flush or at any point the water was being used elsewhere, the sheets were ripped and lights would flicker, elevator was slow. The price you...
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Pros (+) Hotel was clean, parking was $40 for 24hour and it was in a good location.
Pros (+) The room was as advertised- 2 double beds, there was also a fridge and microwave. Enough room for 4 of us ( 2 older teenage 6 foot boys - bit of a squish in a double bed, but they figured it out!!) - The shower was high pressure and stayed hot for the four of us. The staff were courteous and very helpful. There is a coffee /breakfast restaurant on site that is convenient. We did not spend too much...
Cons (-) The shower curtains need more magnets on the bottom. When you turn the shower on. The pressure from the shower causes the curtain to envelop you as you're showering!
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Pros (+) We loved the Wellington. We will be back.
Pros (+) Location was great. Next to Carnegie Hall and convenient to the subway. Comfortable beds. Front desk staff were friendly We did get free internet
Cons (-) Shower ran hot and cold with no notice. Bathroom was cold, felt like it had no heat Difficult to ask assistance because the front desk was always busy and there was either no concierge or the one available was not very helpful or friendly
Pros (+) The location was all we paid for. Great spot.
Cons (-) The room was half the size of the photos and there was hardly room for the bed. The hair hair dryer set the smoke detector off. No fridge. No microwave. Had to pay for internet. Pretty much a bed storage closet with a smoking hair dryer.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
How comfortable are the beds in the rooms?
The rooms offer traditional styles and necessary conveniences for travel, with standard rooms offering one-or-two double beds or one queen-sized bed, and spacious Deluxe rooms offering a king-sized bed or two doubles and a separate living area.
Is parking available at the hotel?
Yes, the hotel offers parking with a surcharge as well as valet parking for guests' convenience.
What can I expect from the food quality at the hotel?
The hotel offers all-day café service, a 24-hour gift shop, and an excellent Greek restaurant, providing guests with a variety of dining options to enjoy during their stay.
How is the cleanliness of the hotel maintained?
The hotel provides laundry facilities, laundry service, and iron and ironing board, ensuring that guests can expect a high level of cleanliness during their stay.
What kind of customer service can I expect during my stay?
The hotel offers a 24-hour front desk, wake-up service, express check-out, room service, and a multi-lingual staff, ensuring that guests receive attentive and convenient customer service throughout their visit.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Upgrading to a Deluxe Room
Guests found the Deluxe rooms to be more spacious and comfortable, making them worth the extra cost, especially for longer stays.
Take Advantage of the Central Location
The hotel's proximity to attractions like Central Park, Times Square, and Broadway makes it an ideal choice for those wanting to explore the best of Midtown Manhattan.
Explore Nearby Dining Options
While the hotel offers a Greek restaurant, guests recommended exploring the diverse dining options in the vicinity, including nearby cafes and eateries.
Be Mindful of Noise Levels
Some guests noted that street noise could be audible in rooms facing the main road. Light sleepers may want to request a room away from the street.
Utilize the 24-Hour Gift Shop
The convenience of the on-site gift shop, open 24 hours, was appreciated by guests for picking up essentials and souvenirs at any time.
Plan for Parking
If arriving by car, be prepared for parking fees, as the hotel offers valet parking for an additional charge. Exploring public transportation options may be worthwhile.
Check for Room Amenities
While the rooms are described as old-fashioned, guests highlighted the presence of necessary conveniences for travel, such as ironing boards and laundry facilities.
Inquire About Business Services
Business travelers may benefit from inquiring about the hotel's business center and computer use available, as these amenities were mentioned positively by previous guests.
Take Advantage of the Multilingual Staff
The hotel's multilingual staff received praise for their helpfulness, so non-English speaking guests should feel comfortable seeking assistance.
Location
871 Seventh Avenue At 55th Street, New York, NY 10019
What's nearby
- New York City Center126 yd
- Museum of Modern Art0.3 mi
- Theatre District0.3 mi
- Broadway0.3 mi
- Tiffany & Co.0.4 mi
- Rockefeller Center0.4 mi
- Midtown Center0.4 mi
- Times Square0.4 mi
- Lincoln Center0.6 mi
- Fifth Avenue0.6 mi
- Empire State Building1.1 mi
- Madison Square Garden1.2 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
FAQs when booking at Wellington Hotel
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.6 mi | New York LaGuardia | 5.7 mi |