Guest reviews
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Solo
Overall Rating
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9.2 "Excellent pool."10.0 "
Clean pool , said 100%." -
8.6 "Great service."7.9 "79% thought the
service was very professional ." 8.3 "83% werehappy with the shuttle service ." 10.0 "100% said therecreation staff was great ." 9.4 "94% found therestaurant service to be one of the best ." 8.8 "Housekeeping was great , according to 88%." 10.0 "Lovely bar service , according to 100%." -
8.1 "Amenities are good."7.2 "72% thought the
building was wonderful ." 9.5 "95% found thegrounds to be nice ." 7.7 "77%enjoyed the lobby entrance ." 9.7 "97%loved the outdoor sports facilities ." 7.0 "70%loved the facilities for kids ." 8.9 "89% thought thearchitecture was beautiful ." -
7.8 "Good location."9.8 "98%
liked the proximity to shopping ." 9.6 "96%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Good access to the airport , said 100%." -
7.2 "Good breakfast."
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5.6 "Rooms are ok."5.7 "Only 57% said
rooms were clean enough ." 5.5 "Beds were acceptable for 55%." 6.2 "Only 62% saidrooms were big enough ." 5.7 "57% thought thebathroom was big enough ." -
5.3 "Average comfort."5.5 "
Beds were acceptable for 55%." 6.2 "Only 62% saidrooms were big enough ." 5.7 "57% thought thebathroom was big enough ." -
4.0 "Internet is poor."0.5 "95% said the
wifi quality was bad ." -
3.8 "Value below average."3.6 "The
price was too high for 64%."
Overall Rating
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9.0 "Excellent pool."
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8.2 "Great service."7.3 "73% thought the
service was very professional ." -
8.1 "Amenities are good."7.2 "72% thought the
building was wonderful ." 9.5 "95% found thegrounds to be nice ." -
7.6 "Good location."9.8 "98%
liked the proximity to shopping ." -
7.5 "Good breakfast."
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5.3 "Average comfort."5.3 "
Beds were acceptable for 53%." 6.3 "Only 63% saidrooms were big enough ." -
4.9 "Rooms are not good."2.5 "75%
complained about the bathroom ." 3.0 "70% thought they werepoorly maintained ." 2.2 "For 78%, therooms looked old ." -
4.4 "Internet is poor."
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3.8 "Value below average."
Overall Rating
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9.2 "Excellent pool."
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8.4 "Great service."9.1 "91% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." -
8.0 "Amenities are good."9.2 "92% found the
grounds to be nice ." 7.2 "72% thought thebuilding was wonderful ." 9.5 "95%loved the outdoor sports facilities ." -
7.5 "Good location."8.9 "89%
appreciated the closeness to the beach ." -
6.8 "Breakfast is mediocre."
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5.2 "Rooms are ok."5.2 "
Beds were acceptable for 52%." 6.3 "Only 63% saidrooms were big enough ." 5.3 "Only 53% saidrooms were clean enough ." -
5.0 "Average comfort."5.2 "
Beds were acceptable for 52%." 6.3 "Only 63% saidrooms were big enough ." -
3.8 "Internet is poor."
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3.4 "Value below average."
Overall Rating
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9.1 "Excellent pool."
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8.6 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.2 "Location is great."
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7.7 "Good amenities."
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6.9 "Food is average."
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5.8 "Vibe was decent."
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5.4 "Average comfort."
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5.1 "Rooms are ok."
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4.0 "Value below average."
Overall Rating
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8.4 "Great service."9.3 "93% found the
staff to be very friendly ." -
8.3 "Amenities are good."
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7.9 "Good location."
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6.2 "Vibe was decent."
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5.5 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.8review from
Nothing The towels were cheap, resort and valet fees were excessive. I felt like I was staying in the holiday inn. Will never go back.
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5.4review from
Close to Newport restaurants Found used silverware outside door at 4pm checkin. At 11:30pm silverware still there. Found used eyelashes on sink at checkin. No bathtub. Disappointed stay for the $220 nite rate
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8.0review from
Great gym and pools. Very nice outdoor setting. Parking costs additional $35/ day. Rooms are clean but feel old and cheap. They add 20% tip to the bill for any service provided...food.
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6.8review from
Pool area not cleaned up well....needs facelift badly! Bar Mitzvah at hotel was noisy at night. Expensive self-parking ($27 per day) and "resort fee" ($25 per day) adds significant cost to room.
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8.0review from
The staff are very helpful and cheerful. Bar area is limited and subject to a lot of noise from families passing through or as part of a large concert crowd that can dominate the whole area at weekends. The resort is more than walking distance to most other shopping or restaurant areas or the beach. No quiet area for a drink and conversation.
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9.7review from
Gorgeous landscape and places to relax. Kids at adult only pool!
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10.0review from
Maybe decor needs updating
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8.8review from
The room was very nice and modern. Valet parking efficient. The resort fee was an unnecessary and unreasonable charge. The Friday night brunch is $50 apiece and worth under $20. They served dried our turkey breast at the carving station that had to be covered in gravey. The beef chunks were very tough. Don't eat there. Bring snacks and drinks. A bottle of beer is $4.50 the resort store. Poolside service is only during summer. This is Southern California. Summer is year around.
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8.0review from
The staff was very friendly and accommodating. The grounds were very nice with lots of places to sit and enjoy them. They have concerts on Friday night and they are quite loud, we were not notified they would be going on. I think that guest should be advised when they make their resevations.
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4.0review from
The water slide for kids was pretty cool and the food was good, although pricy. Self parking is really far from the rooms. Plus you have to walk up a steep hill to get from the parking to your room. They don't have ramps to some of the areas. Had to carry out stroller down to the pool with the slide. The walls in rooms are really thin. Our room was next to the maid service room so pretty much the whole nights we would hear door slamming, people talking and carts being moved around. On our last night we could hear a couple arguing in the next room for like an hour. We could literally hear every word. We had two small children with us so all the noise would wake them up. Pictures on the web look nice but in real life the hotel is not even close to it. The lobby is the only nice area in the hotel.
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8.5review from
Very quiet and relaxing. The grounds are well kept, the room was very spacious. There are a lot of activities and the location of the hotel is great, you can drive to the beach in 5 minutes, fashion island is next door and Sherman's gardens are just down the road. Parking is expensive ($25/day) and the lot is a bit of a hike from the hotel depending on which room you have.
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2.5review from
Not much See above
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3.7review from
Great location The rooms I experienced were tired and worn With your doorway opening underneath a stairway along with the construction taking place it is unacceptable as a resort As I waited to be moved to a different room , other guests stood in the hallway waiting to have their own room issues rectified Bellman was helpful but my request to speak to a manager was not responded to Upon check out the clerk asked me twice if I had had the breakfast ( as I was lying the first time) but not if I had enjoyed my stay and with the older noisy air conditioner it was hardly an enjoyable room At that time I asked to speak to the Manager after a few minute wait I was told he's busy right now I stayed at another nearby property for the rest of the week and will not be back and I will be sure to relay my experience
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10.0review from
Rooms were excellent, the bar was great, looks of hotel, and the pool hot tub area were amazing
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7.1review from
We love this hotel and we stay here often. This latest visit was a little rough. The room we stayed in had a broken lock on the sliding glass and a very noisy toilet. We also had very noisy neighbors. Great staff that reacts quickly, but the issues this time were significant. Sarah and Greg are fantastic bartenders.
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9.1review from
Freshly renovated rooms with all new appointments-excellent. Staff was very helpful with wifi issues. Surprised me with extra fee($57), resort fee and parking fee. Kayak price was great until you added extra fees and taxes which added up to not that much of a discount.
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8.0review from
Kids liked the waterslide and pool area. Rooms were clean and newer décor. Refrigerator in every room was handy. Electricity was out for part of a night due to an upgrade, was this necessary during a holiday week? Hotel staff was prepared and notified us as to what would take place though. Parking and resort fees seem high for property.
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8.0review from
Great gym and pools. Very nice outdoor setting. Parking costs additional $35/ day. Rooms are clean but feel old and cheap. They add 20% tip to the bill for any service provided...food.
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8.0review from
The staff are very helpful and cheerful. Bar area is limited and subject to a lot of noise from families passing through or as part of a large concert crowd that can dominate the whole area at weekends. The resort is more than walking distance to most other shopping or restaurant areas or the beach. No quiet area for a drink and conversation.
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9.7review from
Gorgeous landscape and places to relax. Kids at adult only pool!
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10.0review from
Maybe decor needs updating
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8.8review from
The room was very nice and modern. Valet parking efficient. The resort fee was an unnecessary and unreasonable charge. The Friday night brunch is $50 apiece and worth under $20. They served dried our turkey breast at the carving station that had to be covered in gravey. The beef chunks were very tough. Don't eat there. Bring snacks and drinks. A bottle of beer is $4.50 the resort store. Poolside service is only during summer. This is Southern California. Summer is year around.
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8.0review from
The staff was very friendly and accommodating. The grounds were very nice with lots of places to sit and enjoy them. They have concerts on Friday night and they are quite loud, we were not notified they would be going on. I think that guest should be advised when they make their resevations.
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8.5review from
Very quiet and relaxing. The grounds are well kept, the room was very spacious. There are a lot of activities and the location of the hotel is great, you can drive to the beach in 5 minutes, fashion island is next door and Sherman's gardens are just down the road. Parking is expensive ($25/day) and the lot is a bit of a hike from the hotel depending on which room you have.
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10.0review from
Rooms were excellent, the bar was great, looks of hotel, and the pool hot tub area were amazing
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9.1review from
Freshly renovated rooms with all new appointments-excellent. Staff was very helpful with wifi issues. Surprised me with extra fee($57), resort fee and parking fee. Kayak price was great until you added extra fees and taxes which added up to not that much of a discount.
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8.0review from
Kids liked the waterslide and pool area. Rooms were clean and newer décor. Refrigerator in every room was handy. Electricity was out for part of a night due to an upgrade, was this necessary during a holiday week? Hotel staff was prepared and notified us as to what would take place though. Parking and resort fees seem high for property.
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6.8review from
Pool area not cleaned up well....needs facelift badly! Bar Mitzvah at hotel was noisy at night. Expensive self-parking ($27 per day) and "resort fee" ($25 per day) adds significant cost to room.
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7.1review from
We love this hotel and we stay here often. This latest visit was a little rough. The room we stayed in had a broken lock on the sliding glass and a very noisy toilet. We also had very noisy neighbors. Great staff that reacts quickly, but the issues this time were significant. Sarah and Greg are fantastic bartenders.
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4.8review from
Nothing The towels were cheap, resort and valet fees were excessive. I felt like I was staying in the holiday inn. Will never go back.
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5.4review from
Close to Newport restaurants Found used silverware outside door at 4pm checkin. At 11:30pm silverware still there. Found used eyelashes on sink at checkin. No bathtub. Disappointed stay for the $220 nite rate
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4.0review from
The water slide for kids was pretty cool and the food was good, although pricy. Self parking is really far from the rooms. Plus you have to walk up a steep hill to get from the parking to your room. They don't have ramps to some of the areas. Had to carry out stroller down to the pool with the slide. The walls in rooms are really thin. Our room was next to the maid service room so pretty much the whole nights we would hear door slamming, people talking and carts being moved around. On our last night we could hear a couple arguing in the next room for like an hour. We could literally hear every word. We had two small children with us so all the noise would wake them up. Pictures on the web look nice but in real life the hotel is not even close to it. The lobby is the only nice area in the hotel.
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2.5review from
Not much See above
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3.7review from
Great location The rooms I experienced were tired and worn With your doorway opening underneath a stairway along with the construction taking place it is unacceptable as a resort As I waited to be moved to a different room , other guests stood in the hallway waiting to have their own room issues rectified Bellman was helpful but my request to speak to a manager was not responded to Upon check out the clerk asked me twice if I had had the breakfast ( as I was lying the first time) but not if I had enjoyed my stay and with the older noisy air conditioner it was hardly an enjoyable room At that time I asked to speak to the Manager after a few minute wait I was told he's busy right now I stayed at another nearby property for the rest of the week and will not be back and I will be sure to relay my experience
