Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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9.4 "Internet works perfectly."8.9 "89% said the
wifi quality was great ." 10.0 "100% thought it was agreat value ." -
9.1 "World class service."9.0 "90% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 10.0 "100% thought theservice was very professional ." 9.0 "Housekeeping was great , according to 90%." -
9.1 "Terrific location."9.9 "99%
liked the proximity to shopping ." 9.6 "96%enjoyed the restaurants & bars nearby ." 9.2 "Great parking , according to 92%." 10.0 "Good access to the airport , said 100%." -
8.8 "Generally very clean."8.7 "87% said
rooms were clean ." 9.1 "91% thoughtit was clean ." 9.3 "Clean pool , said 93%." -
8.5 "Pool is good."9.3 "
Clean pool , said 93%."
Overall Rating
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9.3 "World class service."9.2 "92% found the
staff to be very friendly ." 8.4 "84% said thereception staff was great ." 10.0 "100% thought theservice was very professional ." -
8.9 "Location is great."9.9 "99%
liked the proximity to shopping ." 9.7 "97%enjoyed the restaurants & bars nearby ." 9.0 "Great parking , according to 90%." -
8.6 "Generally very clean."8.6 "86% said
rooms were clean ." 9.0 "90% thoughtit was clean ." -
8.4 "Pool is good."
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7.5 "Good breakfast."10.0 "100% were
happy with the price of the breakfast ."
Overall Rating
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9.5 "Internet works perfectly."10.0 "100% thought it was a
great value ." -
9.1 "World class service."9.0 "90% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." -
9.0 "Perfectly clean."8.9 "89% said
rooms were clean ." 9.2 "92% thoughtit was clean ." 9.1 "Clean pool , said 91%." -
8.8 "Location is great."9.9 "99%
liked the proximity to shopping ." 9.4 "94%enjoyed the restaurants & bars nearby ." -
8.3 "Very nice wellness & sports facilities."
Overall Rating
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9.1 "World class service."
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8.9 "Location is great."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Clean, comfortable rooms. Friendly staff. Nice breakfast buffet. Nice indoor pool.
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10.0review from
The price was great for the amenities offered.
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4.2review from
The staff was very friendly Too start we got locked out of our room and the guy had to come and change the door lock and moved us to another room which had a very small tub, the lights didn't work, and the tv didn't work. I ended up fixing the lights by myself by fiddling inside the outlet (which I shouldn't have had to do.) The breakfast was more like getting trampled on for the last muffin or little splash of what was left of the milk for the cereal. The heated indoor pool was not very heated nor was it anything like the pictures, very small, more than 3 kids in the pool and it was unbearable. Housekeeping cleaned our room, by that I mean they went through my wife's things and made the bed. It recommended a balcony room on the advertisement....They're are no balconies..not even porches other than over the pool full of screaming kids. I was NOT very impressed with this visit at all, honestly gave me a erie feeling about going back to a best western again.
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6.5review from
-strange smell in the hall -room to small -poor breakfast, especially too much plastic
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8.0review from
Close enough to the falls with places for dining and grocery stores (+Wegmans) near by. They have an indoor pool which the family loved. Rooms were a little small. ( 2 Double beds)
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8.3review from
Staff upgraded my room for free.
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7.7review from
Convenience. We were visiting from Canada, purely to go shopping, and the location was perfect. There was really nothing that we didn't like
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7.3review from
Make your own fresh made waffles at breakfast was just great! The clerk at the counter seemed perturbed we booked over the Internet instead of calling. He also commented that the booking.com website had incorrect info about the hotel, despite the hotel sending in the data every 3 months.
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6.3review from
It was very close to shopping & Highway.
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5.3review from
Queen size bed, nice pillows
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7.0review from
We enjoyed our stay it was quiet and relaxing. we loved our room and the pool was warm and enjoyable. The hotel had a great Continental breakfast. Its location was great too. There where no refrigerators in the rooms.
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7.6review from
breakfast in the morning
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5.0review from
Reasonable price Pool should be cleaned more often. Breakfast can be better. Sheets should be ironed.
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7.2review from
It is non-smoking, the room and bathroom were clean and the beds were comfortable. The staff was helpful and obliging and the continental breakfast was the most inclusive I've ever seen. I would definitely come back. N/A
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7.6review from
Beautiful clean hotel. More than enough parking facilities, nice pool, friendly and helpful staff and a good location. Rooms are good and spacious. Fast and free wireless internet.
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7.6review from
The staff were excellent and very helpful. the breakfast was very satisfying.
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10.0review from
Clean, comfortable rooms. Friendly staff. Nice breakfast buffet. Nice indoor pool.
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10.0review from
The price was great for the amenities offered.
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8.0review from
Close enough to the falls with places for dining and grocery stores (+Wegmans) near by. They have an indoor pool which the family loved. Rooms were a little small. ( 2 Double beds)
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8.3review from
Staff upgraded my room for free.
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7.7review from
Convenience. We were visiting from Canada, purely to go shopping, and the location was perfect. There was really nothing that we didn't like
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7.3review from
Make your own fresh made waffles at breakfast was just great! The clerk at the counter seemed perturbed we booked over the Internet instead of calling. He also commented that the booking.com website had incorrect info about the hotel, despite the hotel sending in the data every 3 months.
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7.0review from
We enjoyed our stay it was quiet and relaxing. we loved our room and the pool was warm and enjoyable. The hotel had a great Continental breakfast. Its location was great too. There where no refrigerators in the rooms.
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7.6review from
breakfast in the morning
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7.2review from
It is non-smoking, the room and bathroom were clean and the beds were comfortable. The staff was helpful and obliging and the continental breakfast was the most inclusive I've ever seen. I would definitely come back. N/A
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7.6review from
Beautiful clean hotel. More than enough parking facilities, nice pool, friendly and helpful staff and a good location. Rooms are good and spacious. Fast and free wireless internet.
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7.6review from
The staff were excellent and very helpful. the breakfast was very satisfying.
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4.2review from
The staff was very friendly Too start we got locked out of our room and the guy had to come and change the door lock and moved us to another room which had a very small tub, the lights didn't work, and the tv didn't work. I ended up fixing the lights by myself by fiddling inside the outlet (which I shouldn't have had to do.) The breakfast was more like getting trampled on for the last muffin or little splash of what was left of the milk for the cereal. The heated indoor pool was not very heated nor was it anything like the pictures, very small, more than 3 kids in the pool and it was unbearable. Housekeeping cleaned our room, by that I mean they went through my wife's things and made the bed. It recommended a balcony room on the advertisement....They're are no balconies..not even porches other than over the pool full of screaming kids. I was NOT very impressed with this visit at all, honestly gave me a erie feeling about going back to a best western again.
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6.5review from
-strange smell in the hall -room to small -poor breakfast, especially too much plastic
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6.3review from
It was very close to shopping & Highway.
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5.3review from
Queen size bed, nice pillows
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5.0review from
Reasonable price Pool should be cleaned more often. Breakfast can be better. Sheets should be ironed.
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