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Luxury, comfort,convience,surroundings,shopping,service,views,food, availability,decor,location to city attractions, privacy,local to airport. nothing
Always a pleasure Loud outside your room in mornings. Every employee is a tip whore. Get ready to dish out a lot of cash But they deserve it, ofcourse.
Looking at this place from the outside, you think it is going to be pretty Sweeeeeet! Overall it was, except for the room. Room was clean, but not close to being worth $250 a night. Room was more like what you would see in a 2.0 star hotel. Nothing to brag about at all. If the room was as nice as the rest of the resort you wouldnt be able to say much bad about this place. I would have to say they ARE understaffed for a place this large. Hard to find anybody to help you at times. Seriously, the staff was outstanding if you could find them. However, the rest of the resort was very nice. Actually beautiful atrium area with restaurants (Steak, Italian, Mexican food), good sized fountain, flowers, trees, and other things as well. There were quite of few shops as well bars and sports bars in the resort. They did have a Starbucks in the lobby as well (which made the wife happy as well as the rest of that loooooooong line waiting to get their fix). The water park they have (for guests only) was pretty nice. Adults and kids alike were all enjoying it. They did have a really nice bar there and also served food if you wanted to make a day of it. Overall, pretty nice place The room is a lot to be desired. Stayed at better rooms in a lot CHEAPER motels. Yes, it was clean, but for a $250 a night resort room, I would definitely expect more. A bit understaffed for a place this large. Hard to find anybody to help or even ask questions to, at times. Having to pay $19 dollars to SELF park is ridiculous But then so is $30 for them to park it for you.
I loved everything there was to see and do there. Gorgeous! Everyone was very friendly. The room was tiny.
Pool and room temperature in pool area was not heated for enjoyment, too cold!!!
Everything was wonderful
This was a great trip!!! I would suggest this hotel to everyone. It was Christmas Time and the hotel was very festive!!!!
The Gaylord Texas was a great stay. We had problems when I got to the hotel (but not with the Gaylord Texan) we called the front desk and they moved us into a larger king size room, large enough to fit two roll away beds for the kids at no extra charge. After this problem the vacation was wonderful. When I booked the hotel room I put down 4 adults where I thought their would be enough room for all four but when we got to the room it was a standard size king room with only a king size room. I was expecting a pull out bed or at least couch for 4 adults. I would suggest showing a room layout for the consumer so someone doesn't get confused with what they are purchasing.
the atrium and restaraunts
Room was clean, if you have family there is a lot for kids to do (at least around xmas which is when we went) Glass Cactus club was neat. The pre-check in email asking what your preferences are... DON'T waste 1 minute of your time on that! asked for either a higher room/floor OR a view room... Specifically made a note in the comments that a room higher up was desired.. Got a parking lot, first floor room and the hall was FULL of kids and no parents! Kids were running up and down the halls all day and HALF the night... Also, restaurant staff was not very friendly, lost my reservation and then tried to make ME look like the fool.... But I had a confirmation email to prove the reservation.... So it was just a poor experience.. Staff was either great OR terrible... Grossly understaffed... I know for $220/night it felt more like a "fancy" 2.5 star hotel... I have had much better service at cheaper big-brand hotels and this hotels amenities dod NOT warrant the cost.. I had high hopes for this resort and sadly was let down..
The gaylord sent me and my 4 yr old granddaughter to the great wolf lodge to swim because their pool was closed and my granddaughter told them all at the reception desk what she was going to do while she was swimming and they felt so bad that they made her 4th birthday perfect. The only thing I did not like was the confusion at check - in because they could not find my reservation.
The room smelled like smoke.
Evening Reception, and The Breakfast! Room AC wasn't the best in the bedroom. The entry to my room air seemed to circulate well, but the room got hot at night.
The staff were great! We had a group of teenagers camped in front of a broken vebding machine. After I informed the staff they promptly restocked the vending machine and fixed it. A few cons, as with anything. Overall, the hotel has a good location and I would recommend this hotel to future families passing through DFW. The sofa bed was extremely uncomfortable for my children. In addition our room was very warm. We set the thermostat as low as it would go and we still could not get the temperature below 71. Since we were only there one night we did not have it looked at. However given the attentiveness the previous day I have no doubt it would have been looked at promptly.
The front desk staff was fantastic, the convenience of being at the airport is wonderful, and the view of the runway was spectacular.
clean, nice areas, modern the price was too high to be considered a 4 1/2 star especially located in the airport area of DFW, very inconvenient to leave and enter this hotel. I think the price was too high for this property that I paid.
rooms were great-no plane noise as I expected. Bathrooms were large and quite 'stylish:)' I was confused with the actual 'gettting' to the hotel-but once I found it-it was easy to navigate.
The location, gym, room, staff, and restaurant. No complaints.
Right at the airport. Don't have to leave the terminal to enter the hotel. Beautiful interior; clean, quiet, comfortable room; great gym; nice restaurants; friendly, helpful staff. No Starbucks.
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This is not a good hotel for local stays. It is right on the airport and getting on and off the airport is problematic.
Ease of check in. ProfessionalBlack out shades awesome. Insulated room from airport sound. kids in room next door screeching. Pool area is horrid. No plants or ambience. No coffee pot in room have to call and ask for. No insulation between rooms and I needed to sleep
Indoor water park is included with your stay. We have been going to the Great Wolf every December for 9 years now. Our three kids have always enjoyed our stay here until this year 2016. Sadly this location is in decline and needing to be running at 110%. Staff very sweet and apologetic, but apologies don't get me my full experience for my dollar. Our room was not ready at 4:00pm check in. It took 2 hours and 23minutes to get our room. The Hotel did not offer anything for this inconvenience, I had to ask. (We we're not the only family who's room was not ready...many others were being told the same thing.The 2nd day 1/2 the water park rides and pools were closed. Disappointed this year. Reconsidering our trip next December. Might start new tradition.
The room was very clean and comfortable.
Continental breakfast wasn't offered.
Friendly staff, I love the tennis courts and want to visit again to use the outdoor pool by the lake. The proximity to shopping is nice and very close to the airport.
Location in proximity to where we wanted to go. Staff was friendly. Room service was good. I paid neArly twice the rate of a 3-star to get executive level amenities. We ended up in a normal king room. Not sure if that was a mistake or their definition of executive level.
It was cheap. The wifi was alright. The sheets were either stained or dirty. Breakfast was just some bananas, dry cereal (I didn't see milk), little packaged cinnamon buns, or some instant oatmeal (but to get hot water, you'd need to go to your room... and you can't take any food away). At 9am on the dot, the "breakfast" is hastily removed. It's funny that they so heavily advertise breakfast, and then it's nothing, really. The police creep through constantly at night. I might have seen a drug deal. There's no iron or ironing board in the room.
Staff were friendly Room was not very clean and there were broken lamps and cigarette burns on bed sheets
Convenient location with access to the airport, free (albeit small) breakfast, very quiet, kind and professional staff. Overpriced for what it was, very poor water pressure in the shower, poor availability of hot water, slightly run down, bed was far too firm.
Proximity to airport. In 4 days I needed to request new room keys 6 times. The shower faucet handle broke in half when I tried to use it. They did not have a bottle-opener to lend, (which is annoying but not a deal-killer), but when asked they suggested I go to the Wal-Mart to get one. But there was a convenience store across the street that had some. Overall they were clueless/indifferent.
Everything was great from the faculty to the cleanliness of the room.
The transport facility provided by the hotel for nearby destinations. Some more choices for dining around the place would be welcome.
The staff was amazing the professional attitude and courtesy that they showed you would expect from a 5 star they went out of their way to make sure everyone in my family had a great time There wasnt much for breakfast but it was still good
The bed, very comfortable The carpet, I had 2 large suitcases and moving to my room was complicated.
It was in a good location near restaurants and about 10 minutes away from the grapevine mills mall. The pool was very clean and the room was clean. The beds are a little stiff
Quiet and relaxing
Location This hotel was so dirty on the inside and outside.Just absolutely gross!The room had no noise cancellation heard everything upstairs and beside us.Cigarette burns in the headrest and bathroom sink area,curtains stained by smoking my room was smoke fre
location no tv remote. staff did not fix problem when informed
The halls reeked of cigarettes, but the non-smoking room did not. At check in, it took forever for a desk clerk to come to the door. Because of construction, it was very difficult to find at night. Additional signage would help.
the price and location the sheets looked dirty, and I had to get clean ones for my bed.
Hotel staff Druggies
looked ok from the outside. Building is not being maintained. Doors are broken. Smoke detector - broken. Clerk came into my room to fix the telephone, he was barefoot. Internet cable didn't work.Back door to motel was broken. Open for anyone to access.
they are giving me a partial refund dirty, room I was given was open and occupied
Area Non smoking room but smelled like smoke!! Horrible
The lady at the desk was kind when I checked in. Hotel needs to be updated!! Lamps did not work, one had no bulb. Furniture had rips in them. Saw bugs in the room the morning we checks out.
The price No clock or blow dryer or shampoo in room. Beds were good. The shower curtain had mold on it.
IT is in a great location and it was very clean
Not a thing. The room smelled like smoke, and was a non smoking room. In fact, the entire hotel smelled of smoke. Numerous folks had dogs in the hotel. They barked quite a bit. The room was terrible. The blanket on the bed had multiple cigarette burns. It was bad!!!!!
Beds and Pillows were great! Rooms were clean! The Staff was the best The shuttle was efficient when picking people up from the airport The breakfast was great The location, no where near a city. The gym shouldn't be called a fitness center Going down stairs is faster then taking the elevator
Room was nice and breakfast was great. Bathrooms nice as well. Spacious for sleeping. Nice A/C Beds a little to firm for my back. But over all very nice.
The taxi service for Comfort Inn was reliable and on time. A Continental Breakfast could have been available at 5:00 or 5:30 AM for travelers that needed to leave Comfort Inn for the airport at 6:00 AM.
Bed was comfortable Microwave + refrigerator in the room Refrigerator didn't get cold enough Air conditioning never actually cooled down the room Light in bathroom was super dim (hard to shower) Bathroom sink was almost impossible to use Cleaning service didn't clean everything Breakfast was pretty awful Staff was unprofessional (personal calls, chatting with each other while customers were waiting, only half were in uniforms)
It was nice It was very small
The hotel was nice. The front desk do not understand the importance of customer service. The operational staff was nicer than the actual front desk staff. The front desk staff. very rude and do not understand simple customer service standards.
Pets allowed with no extra charge Nothing
The staff was extremely friendly and helpful. Especially the front desk attendant overnight, James
Good room and good service. The address given by www.booking.com is wrong. It should be Hyw 121 South, not Hyw 121.
It has everything a business traveler would want. The people at the front desk were very friendly and helpful. I was allowed to cancel one of our 5 rooms when one of our group had an emergency, even though the deadline had technically passed.
We enjoy breakfast and swimming. We had a good stay
Next to the freeway without hearing it at all... and next to TLC... mmmmm with a discount... nice! Big comfy beds and a yummy breakfast.
The staff and the room were excellent The breakfast was very subpar
Location near ATT Stadium and DFW airport was great. Having a shuttle service to pick us up from the airport was a huge bonus. They also offer the shuttle to guests for short trips within 5 miles of the hotel This made getting lunch and breakfast much better. Walking to nearby restaurants can be hazardous. Lots of traffic at freeway speeds. Great local and chain restaurants nearby to take care of your hunger. The room was clean and fresh. A/C worked perfectly. All of the staff were super nice and very accommodating to our needs and questions. Would definitely recommend La Quinta for a business trip or a stay for a concert or ball game.
New looking. Great bed. clean! Breakfast. Quiet. WiFi I could not beliefe dogs were allowed at this hotel. While I did not have allergies to dogs--some people could. Are there dog only rooms? Biscuits for breakfast were dry.
Clean and new The smell of the spa hits as soon as you enter smells like the Y Iand the wifi is sssllloooww
AWESOME EXPERIENCE!!!! Loved everything at this location. No dislikes at all.
Easy check in and check out. Great hotel!
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The location is awesome and I was pleasantly surprised by the setup of the room, very spacious and comfortable. The icing on the cake was the microwave. The only thing that bothered me was while laying in the bed, the remote had a terrible connection to the TV if that makes sense.
Staff went above and beyond! Quietnice good location. I am already ready to go back.
Big rooms Room smelled of cleaning chemicals to remove smoke odor. Wifi is just about worthless. Crashes and dumps every few minutes. A/c was intermittent.
Breakfast is really good here compared to most. Lobby and public areas clean, not enough parking for the 2 hotels they own and share lots. Don't book if you font want your drivers license photocopied. I find this very strange. 2nd time here,they photocopied my drivers license again. ( wonder what they do with them) air conditioning too many btu's for room size results in cold and damp, especially sheets are damp. Maybe an owner shoukd stay and experience it??? Parking shortage
Nice hotel, very spacious rooms, but a little musty in the room I had, maybe the air conditioner need cleaning? Breakfast was outstanding. Negative was they felt the need to photocopy my drivers license? ??????? Which turned this place into a negative! !! When I checked in the hotel, the front desk clerk very smoothly and inconspicuously photocopied my drivers license...which I think is odd. I've stayed at over 600 hotels in the last 7 years ..why was this needed????? Was not happy with this at all!!!!!
The bed, pillows, and bathroom were excellent draws and served us very well. This hotel was almost impossible to get to and the staff blew me off when I was trying to check in to go put ice in the free lemon water... I was not amused.
Hotel was good. Difficult to find. it was behind a retail building. No access to it without going down an alley. GPS instructions were to turn on Jordan Rd. but Jordan Rd was apparently the alley. After several attempts, I found it. No sign or street sign on main road.
It was a new hotel. The air conditioner leaked on our floor and was very wet. We had to move rooms. The lady at the front desk was very apologetic and assisted us very quickly. We had a new room.
Location Cleanliness Shuttle (though I did not use it) Online check-in Breakfast & manager's social We arrived around 9pm on December 27th. Upon asking my name, the front desk staff quickly told me that there was not such a reservation, and there were several Springhill hotels in town. That was not a warm welcome when you thought you had finally arrived at the destination after a day of driving! I had to insist that this was the right hotel, and it turned out that he got my name wrong. If he could just ask my name once again, it would be a much better experience. I love everything about this hotel, and in fact all of the hotel staff were very courteous except this particular one.
The staff was very accommodating. The breakfast was great! Clean, comfortable, quiet. Location close to mall. No complaints.
Clean! Service was great. Check in was fast and easy, and the clerks actually were smiling and friendly at 10:00 PM. You don't get that very often these days. Location was great.
My room was ready early so we were able to check in early. Breakfast was delicious and the room was clean and beds were comfortable Nothing
The location was good and decor as well. The walls were a little scuffed up. I always hate the indoor a/c unites - its hard to get any sleep with the noise they make.
Very nice Had cold water when taking a showrr
Cleanliness The electronic card/key would not always work. Had to replace them both one time because both quit working.
Location. Location. Location. The place was great. Thoroughly enjoyed our stay. Nothing we didn't like. Road construction on streets leading to the hotel made getting there a bit harder, but that wasn't the hotel's fault.
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clean Sunday breakfast ended too early.
Nice hotel. Close to the highway There was construction and a lot of noise very early in the AM. The gentleman at the front desk did not know how to handle my comments about the noise.
Location, newness, cleanliness. As in most hotels, footsteps of above room tend to be drum-like.
The staff member that greated me was pleasant. I think something in the bed bit me. I did not see bugs, but I was definately bitten by something.
location relative to other places. ie. stores, restaurants, and gas station. also easy highway access. room was out dated. however they are in process of updating. walls VERY thin. can easily hear conversations in next room and foot falls on upper floor.
Clean room, renovated decor, staff was super helpful and nice. The directions and signage were confusing due to anothe hotel being next door. I only saw the other sign. Plumbing in my ro was lacking maintaince
Nice property. Clean. Well maintained. Friendly staff. I'll definitely stay here again.