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A very friendly accommodating staff, when we went to check in as well as when we noticed a we were a few things short of toiletries. The room was quite clean and very nice. we were right next to the elevator and it may have only been used a few times but I didn't hear it once the entire night. it was kind of hard to create a romantic lighting effect for the evening, as most of the lights were super bright and simple switches, no knobs or dials to lower the light. other then that which we quickly remedied, I had no complaints.
I travel a fair amount for business. I was very impressed with the friendliness of the staff. The room was comfortable and well laid out. Also, being a tall person, I was pleased to discover the showerhead was high enough up that I didn't have to stay hunched over just to get clean. The hotel was easy to find from the highway, and close to major connectors to get me where I needed to be in relatively short order. I plan on staying here again.
Since I needed overnight accommodations in Northville, this location met my needs and the price was great.
Stayed at this Holiday Inn Express Suites for two nights when I visited my son and his wife, who live in Farmington Hills. The hotel was conveniently located near the interstate. It was clean, the staff was friendly, and there was a minimart close by where I purchased snacks. I'll definitely stay here on my next visit!
room was very clean and comfortable. Buffet was good , great selections and lasted all mornning. Very happy, would stay again
The location was convenient to shopping and activities. Although the room did not match the picture shown on their site, it provided good quality and cleanliness. I would stay at this hotel again.
Clean, comfortable, staff is very friendly and helpfull, breakfast is good and plentiful. Pool is kept clean and well maintained. We'll be back again.
Hotel staff was courteous and friendly. My room was clean and well-lit. Free continental breakfast was average. I would stay there again, especially for the price paid. A great value.
Great experience and value for money. The only grouse I had was that they did not update my priority club rewards with the stay.
We have stayed at this hotel a couple of times and have plaqns to stay there again soon. It has a great location, everyone is friendly and helpful. The grandkids love the pool and their brekfast is quite extensive.
Several nice chain restaurants nearby (On the Border, Chili's) & the proximity to the interstate made this a good choice.
The friendly approach of your staff in all our question, the perfect organization and the very great support gave to my wife to support her for transport from Hotel to the main city and viceversa. We were very satisfied. We would like to suggest to you to have more adapter for the International power standard at disposal in the receiption.
VERY friendly staff. The night clerk Jonathan was wonderful on the phone and very pleasant when we arrived. Although the noise didn't last long, you could hear anyone in the hall when they went by talking. Price didn't include breakfast unless you paid extra.
Quiet, clean, spacious. Staff is friendly and helpful. Pool area and hot tub are nice. Great location. Pool could be 2 degrees warmer. Mattress was feeling a little old and springy.
This is a great place to stay
Everything was perfect! No complaints! From start to finish, just perfect
Excellent choice for my stay No free wifi
Very friendly reception,good clean rooms.Staff very helpfull,food adequate but not great. Location good
Everything was great! The bathroom was a little too close together and the beds were a little hard, but the pillows almost made up for it!
Great restaurant and comfy bedding. No bath tub to bathe my child? Very inconvenient.
Very quiet location. The room was spotless. The evening staff was not very helpful. This did not take away from the overall experience.
Very clean and very peaceful. In Jacuzzi suite room jacuzzi did not work.could not/would not give me a discount or anything of that nature.
There was a very nice breakfast (included in the cost of the room), an updated exercise room, and my room had a refrigerator and a microwave. The staff was friendly, the hotel was quiet, and the TVs in the room were quite nice. I appeared to be in a handicap-accessible room, which was very spacious. I couldn't get the TV in the exercise room to work. Also, the toilet chain in my room broke so that I had to take the cover off the tank and manually lift the flapper. I told the management about it at 7 am and it wasn't fixed by the time I returned at around 9:30 pm. Neither of these were a big deal, but the latter could have been for someone without rudimentary plumbing knowledge.
Staff very friendly and helpful. If I nee a hotel in the future I wi reserve a room there.
It was clean Pool did not work and the room was not what I reserved also the price quoted online was not what was charged.
To have the location be so accessible at that price was phenomenal
Food at Restaurant in Lobby much better than typical hotel Old/Tired facility easily visible beneath/behind the the skin deep cosmetic updates. -Small concierge lounge
1) Good location; attached to the shopping mall 2) Ana the porter was very accomodating/helpful 3) Pool and Spa were warm and clean 1) Heating/AC unit was noisy; blew cold before warming. 2) Reading light above bed was not working (right side) 3) Refrigerator in room was missing (porter brought one). 4) Breakfast was available but not included in price (as booked) 5) WiFi was available but not included in price (as booked)
My husband and I stayed one night. It seemed pretty clean and the bed was comfortable. Near Dave and Busters and some restaurants. Breakfast at the hotel was better than typical (but it's not included in the price.) The decor is a little dated, and the rooms could use a little more sound proofing. We heard some kids yelling in the hall at one point, but other than that it was quiet. It's supposed to be smoke free, however our hallway smelled like someone was smoking. Luckily, the room did not smell like smoke at all.
Great price point, staff, cleanliness, and location! I don't think the A/C unit was working right. It was really loud and kept me up at night. If I stay here again I need to ask the staff what is up with the in-room units...
Very clean, great friendly and helpful staff. Rooms were on small side.
Pretty much everything.......the front desk was on task for check in(it was Halloween and they were dressed for it and shared the candy); being a single traveler I was given a second floor room which made me very comfortable and did not have to request it. Room was great; clean, comfortable. Special treat: restaurant/bar, Sweet Lorraine's with a very good breakfast buffet. I booked for a great rate and figured I was really in for a cheap night place: wrong. It was nothing but a good feeling from the minute I walked in.
Love the location, staff, and price-point! There was something off about my A/C unit. It was loud. Perhaps I should have worked with them on it though, but beware it can keep you up at night...
Love the atmosphere of the place when you walk in. We arrive while the building was under renovations.
Excellent place to stay. Efficient staff and very professional. I received a room in a quieter location of the hotel. I have stayed at this establishment before and will do so again.
The staff were so nice and the breakfast is the best!
Friendly staff, great atrium, awesome rooms (everything about the suite!), comfortable overall, GREAT value! Just became my go-to place to stay on my regular trips to Detroit. nothing to complain about.
A little outdated and old smoking rooms still had a funny smelll, but renovations are coming soon.
Breakfast They didn't clean our room on Thanksgiving Day for whatever reason. The location of our room was on the west end of the hotel which was next to I-275, a major highway in the Detroit area but actually it was quieter compared to the rooms overlooking the courtyard
I definitely like the renovations they have done to both the rooms and overall property. It was still undergoing renovations and their was quite a bit of construction noise during the day.
well, i just basically needed a room to sleep, we were visiting family, but it is a very nice hotel. the bed was kind of hard, it said it was adjustable, but every way i turned it, it was thew same.
Rewards members get free wifi. Short drive to convention center, restaurants close by. Breakfast was tasty, decent beer selection. Was some hair in shower. That grossed me out.
The atmosphere was beautiful and very relaxing. Room made me feel very welcome. Staff was very wonderful and pleasing. Ice bucket was full of trash and snotty tissue. The coffee cup lids had been used previously and needed replaced. Creamer curdled in coffee. Housekeeper needs to be aware of this! Lots of kids roaming the hotel was uncalled for! But other than that I loved the hotel
The hotel was decorated nicely. It was very clean and the staff were friendly and helpful. It is walking distance from restaurants, movies, bowling alley, arcade. No problems at all.
Nice staff, beautiful interior, lobby, and rooms full of clean, modern design updates, awesome heated pool, waffle irons at breakfast, and really nice king bed, pillows, and blanket Confusing directions to drive there on Google maps. The GPS thought the entrance was off the highway, adding 8 minutes to our 5 minute drive
The staff was very friendly, the hotel was clean and kept well Only complaint was that their toilet paper is like cardboard so we went and bought our own
The lobby and public areas were very clean and up to date. The room was modestly sized, but didn't feel crampt. The staff was professional and courteous. The bed was too firm and the pillows were too soft. My wife couldn't fall asleep until 3 am, and her sleep was terrible. The vent fan in the bathroom didn't work.
Clean, liked the shuttle to our event, parking allowed you to park completely around the building. Went with friends to a large event. They booked the day before and got meal vouchers and the room for nInety nine d0llars. We booked when we were told for discounted rooms and paid 0ne hundred twenty d0llars. When we inquired about it at the desk we were told we should have asked for the bed and breakfast deal. Our friends didn't ask for anything but the room. Got stuck paying eleven bucks a person for breakfast that gave us all horrible flatulence... (ie. We were clearing sections of IKEA on a Sunday it was so bad)
Cleaning staff was great did a great job and were very accommodating We asked for an extra 10 minutes to check out and they wouldn't allow it. Felt rushed and it was rude.
location, and the breakfast was wonderful! The room had a terrible odor. Would not return until renovations are done.
The renovated rooms were very nice and luxurious. The hotel is under construction which makes it very unappealing in the common areas . The breakfast buffet was very disappointing. There were no individual tables; you had to share with other guests while eating your breakfast. The breakfast food was unsatisfactory.
Excellent Breakfast! The pool is nice & warm. Very friendly staff.
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This guest did not leave comments about this hotel.
M Slow internet.
Clean, great staff with a refreshingly modern design
This guest did not leave comments about this hotel.
Great hotel and very clean.......... Excellent customer service....... Nothing.........
This guest did not leave comments about this hotel.
I love this hotel. It's clean, modern, great staff, and good breakfast selection. Also, excellent location to Twelve Oaks and many other points of interest.
The rooms were spacious and comfortable. The free hot breakfast was very nice -- too often, hotels advertising free breakfast only have coffee and doughnuts.
Quiet, clean and comfortable. The bed was very comfortable and if you are looking to recharge And just relax, the room provides blackout shades and is very quiet. I think the cost is high for the region and the amenities offered. Breakfast was great! Cost..---- in this region seems a bit high. Only 1p late checkout even with Hyatt membership.
I was having surgery and it was very close to the hospital no sign on road to let you know it was there.
The location was close to where we wanted to be and the rooms were lovely. I was also shocked to be given a warm cookie at check in, it was a really nice touch. We had to drive around for 5 minutes trying to find the entrance. What was a straigh shot on google tunrned into us driving through dark parking lots because there was construction being done to the rd the parking lot entrance is at. There was no signage, if there had been it would have been less stressful. We saw several other duets having the problem every time we drove up.
The staff was excellent. Very comfortable. Free wifi was offered which we were not expecting! The hot tub and sauna facilities were excellent. Great location to shopping restaurants and attractions. Bed was a little hard. TV wasn't the greatest quality.
The rooms had just been redone so they were nice. Check out is at NOON!!! After paying through kayak.. the staff re charged me, not once but TWICE. getting a refund has been the hardest thing. Its now a week latet and still no refund. The staff seemed very incompitent and rude. I woyldnt stay at this jotel again if it was the last one in michigan. A total let down... customer service is the most important thing and this hotel doesnt have that.
Super comfy pillow top beds, clean, modern and great staff!
Liked the fact that they had a limited service restaurant, The Bistro, which was very convenient. The room was very well kept, roomy and all the facilities were in working order. Terrific shower as well. Nothing not to like.
The suite style of the hotel was large and very nice for the price.
Larger than average bathroom. Bathroom door did not clear the floor towel. Floor towel too small. Plastic glasses are low class.
The rooms were very spacious, good locations for shopping and activities, beds were very comfortable The pool did not meet standards for the way it was advertised, the pool was uncomfortably cold, I spoke with the hotel staff including the manager on a daily basis over my five day stay about the issue they stated that it would be looked into and fixed but was not done so it continued to be very cold and very unenjoyable. I also spoke with other guest in the hotel and they were also very dissatisfied as well. I booked this hotel with a much higher fare then similar hotels in the area based on the indoor pool. I am an avid swimmer and intended on using the pool facility on a daily basis, as i stated before it was extremely uncomfortable and was not fixed therefor i would not recommend this hotel to anyone.
Staff was very friendly! Bed and pillows were comfy, room was clean and spacious. Will stay there again. Pool was out of service.
I have been a regular customer of Choice Hotels. We took 4 rooms for my grandson's graduation from the University of Michigan. The rooms are superb, both in size and facilities. We had one King size suite and 3 Queen size rooms. The location and approach are very convenient. There is no room service.
Everything. Bathroom wasn't as clean as I would have liked.
The size of room is not confining, yet does not feel empty. Washroom has good lighting. Wish that an 'in-room' safe was available for security papers etc.while out on business.
Friendly staff, very clean room. A lot of electric and USB outlets!!! Just one thing: towels smelled of bleach... A sign of cleanliness?
The staff was great, everyone I contacted had a friendly demeanor and a professional attitude. Not much to complain about.
I stayed here with my cousin for the night. The staff was terrible I couldn't even understand the lady who checked me in!! When you walked in the hotel smelled like BO. The hallways need to be updated. The rooms do as well. Tge walls are paper thin yiu can here everything!! I will not be staying at the Hotel ever again!! Rooms are way over priced!!
The staff were all very friendly and helpful. They have a wonderful free breakfast and keep thing full and hot. The hotel was easy to find and in a nice location. The pool was a little cold.
Great breakfast and friendly staff Pool was small and chilly, no spa