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Close to highway, clean rooms, friendly staff and a decent continental breakfast and a good price breakfast area was really small and cramped, everyone was pretty much tripping over each other when it was busy
Location, location,location Slowness of toasters as always
The staff at the reception was very friendly and we were checked in within minutes. The room was big and spacious, clean and comfortable.
Hotel was clean, quiet, and good value for the cost. Liked the idea of the library although didn't use it. Breakfast was more than adequate. We arrived at 11:00 p.m. and left at 9:00 a.m. so were only there for a short period of time, and have no complaints.
Very best stay we had on this 2 month vacation Thank you very much
Pleasantly surprised. Only complaint is the paltry continential breakfast. Would stay again.
the style, price through kayak, the room accommodations, the location was perfect, good selection for food and drinks at the two restaurants that were connected. The heater/cooler was a tad bit confusing with the number system that you control it by. (lack of explanation) Pillows very, very puffy. The channel selection was poor and we were upset there was no pay per view option.
yes i well .. its so good hotel , i like hemelton restrant non smoking , beccouse when i need somk i have to go down out said hotel & smok .. you know the wather :)
The room was gorgeous and large. The bed was comfortable, the linens were like home. Giant bathroom with a jacuzzi tub big enough for two. A microwave, small fridge and a plasma TV. The room was just great for the money... beyond what you think that cost could ever get you.
size of the suites There was no reservation waiting for for me !!
nearness to area I needed to visit. sink didn't seem to drain
Location The pull-out sofa beds are extremely uncomfortable. It would be good to have the sheets already on the pull-out bed like in other hotels.
They gave me a suite for the price of a room. The hotel is some years old and has a hard time to compete with new hotels across the road. So they are generous with room sizes and prices.
Rooms were a good size and clean.The TV equipment could do with upgrading.
Staff are very friendly. None of the evening staff were qualified to fix the TV that was broken in our room.
The staff were very courteous and helpful. The suite was terrific - everything was new and clean. Because of the unseasonably warm day, the temperature in the suite was very warm upon check-in but the heat controls were easy to use and I was able to get it down to a more comfortable temperature easily. The toilets were very low flow which caused issues. We were offerred to change rooms but it was close to midnight so we opted to just use the washroom in the vacant room across the hall.
Service at the restaurant was somewhat slow ..close to 2 hours to complete. But the food was great!
The room rate is valuable for the service and comfortable facilities.
Very easy from airport, friendly and helpful folks!
Very convenient to airport, facilities, clean, friendly. Restaurant
they had a nice place for pets to run around in the back. It is fenced in and is needed in this area as there are many freeways location is out of the way i would rcommend it for people with lay over or that are in toronto with a car. Using a cab is quite expensive to get anything and there is no fridge or mini bar nor microwave as indicated rather there is one community one that all gusts can share a little misleading from there web site.........very anoying. Also the menue was sparce with a few dishes not somewhere one would want to eat everyday also it is quite expensive but comperable to other hotels. There is a tim hortons with in walking distance but thats about it. The fitness center is being renovated and is dated up till this point.
It's an airport hotel so does what it's expected to Room was a bit small for the Hilton. No frills experience in any way. Made us anxious to get a few hours sleep and get going.
Not enough light in the room. Could not see the thermostat to lower the temperature
The staff found a jacket that my son left behind, and kept it for us while we were on vacation. It was waiting for us when we returned to pick up our car! I also really loved the shuttle drivers. The location of the store. I only stumbled upon it because I had a vehicle to park.
Very clean & super efficient check in & out. No hassle Nothing!
Location is great. I prepaid the room while I book the room online. When I checked out, the staff still charged me the room in full. I showed him my booking confirmation and he said he needed to check and if it's prepaid, it would be refund to my credit card but in 7 days!!!!!!!!! Unbelievable. I am in rush of catching a flight, so I just left. During the conversation, the staff (a black male) was as cold as a statue, I hardly image a service staff works a Hilton is as rude as he is. He didn't even show any apology for the inconvenience. I would never come back again. The worst management I ever see in Hilton.
clean and polite of staff.
Very little. It was satisfactory. I felt it was very overpriced, especially the bar drinks.
Staff wad helpful. Room was what i needed and it was clean. Morning breakfast was great. No complains
Airport hotel. Excellent value for money, best "free" (ie included in the price) breakfast in our 5 week stay in Canada. Tea and coffee available all day and night in lounge as well as room. Very helpful staff. Used shuttle throughout stay to go back to airport to get into the city on their express route. Really good air-conditioning. This hotel did not have a restaurant but used the one in an adjacent hotel so that wasn't a problem.
The reservation was correct, the parking was free and very close, easy to find and get to, the breakfast made our day much easier.
A very nice comfortable hotel There was no room service available to order food or drinks. I was disappointed to find this out after I checked in.
free shuttle buffet breakfast closeness to airports computer room (no extra charge for use) just the fact that there is no place to eat lunch/dinner there should be more than frozen dinners available (for lunch and/or dinner)
we had a great sleep,a nice breakfast and a very courteous driver to the airport.
Quick and helpful check in. Buffet breakfast was very adequate. Free morning newspaper was appreciated. Being close to major highway, there was some traffic noise, but it was acceptable
Clean and quiet I would like directions to the Hotel. I had to use my GPS to find it.
Friendly desk staff made me feel very comfortable. I did not like the envelope left out for tipping the housecleaning staff....found it a bit intimidating.
nice people, comfy beds, well-planned out rooms, free newspaper, breakfast buffet open at a good time for travelers, full restaurant/bar facilities available Difficult to see hotel from the road/driveway. Cutting back trees, bushes would help or visible signage.
Very easy to find. Plenty of parking, and very quiet. Had a very pleasant stay, have already recommended it to my travel agent, Muriel Lee at Cruisenet@com
The noise in the middle of the night, someone was knocking on all doors on our floor at 2am
location quality and price being kept awake with the head board banging on the wall from the room next door until I pounded on the wall for them to stop. Maybe you can address this problem. It spoiled an otherwise pleasant stay.
The hotel is very accessible to the QEW, close to major shopping malls and close to the commuter train statuion.
It was located near the business I was attending. People were friendly. Breakfast was mediocre. They had automatic door opener at the entrance but it was not working working when I brought in my luggage.
Basic room and breakfast, comfy beds, very clean and close to GO Station. Good rate for an overnight stay. Rooms were very dark and ice machine didn't work! Basic breakfast to get us going in the morning.
I found this hotel very convenient as it was just off the highway and close to both Toronto and Hamilton where I needed to go to for my meetings.
the staff was very friendly and courteous.
The staff was great, the location was great everything was so conveniently located near by, Nice Rooms, very comfortable, would recommend!
Outstanding service! Extremely clean rooms and very close to major highways. Definetly exceeded my expectations! Great prices!
Homewood Suites was very spacious, great amenities (gym, pool, etc...), free parking, staff was courteous and professional. The room was clean, nicely decorated and very comfortable. Right across from a mall and mini golf as well! If you want to stay in Oakville, I would recommend this hotel. There was nothing I disliked.
Love the payout of the rooms and monring breakfast, all good!
I was very pleased with the upkeep and modern decor when I arrived. Then I was thrilled to be offered supper and breakfast as included. This was the icing on the top of a very comfortable, friendly and classy stay.
We were extremely pleased with our stay.The rooms were large(we had a suite) and the amenitities were wonderful. I have already recommended to family members that they stay there.
Fitness room Room layout Awesome common areas Functional earing facility Ease of access to airport
This hotel was very reasonably priced for being in a large metro area. Nearly everything looked brand new. Our main reason to stay at the hotel was an early flight we had the next morning. The hotel is literally 50 paces from the tram that takes you to terminal 1 or 3 for Tornoto Intl. Airport, so its exceptionally convenient. Not really a hotel to be at to go explore the city. Definitely for the jet setter either arriving late with no desire to head into town late at night to their hotel, or ready to leave. I liked how modern all the amenities looked. I felt like I was staying at a expensive resort though the way the bathroom, and fixtures everywhere were so different from the "normal" hotel. Very friendly staff, and otherwise a very great experience. Would hope to stay in one again, but next time hopefully city center, or near the action.
Very modern. Great location for catching early flights.
Clean, modern, design, comfortable bed, friendly staff, and primarily for us, easy access to and from communities outside Toronto, and to airport terminals en route to vacation. It's the little things that make the difference: hotel could upgrade quality of kleenex tissues.
We appreciated the modern design, cleanliness, friendly staff and most of all the convenience to commuter trains, airport terminals, and another hotel for dinner. Helped make a trip from Kingston to Mexico stress free. Would have preferred a small restaurant or coffee shop in hotel for a light meal but realize this may not be practical.
I love the clean design elements and the green focus. My little Coffee maker did not hear the water
That there was a restaurant available for an evening meal unlike in the States where there are few if any restaurants in Fairfield properties. Because I booked through a search engine I wasn't able to get my Marriott points.
Perfect stay, all was great and the personnel has been very nice with us
The hotel was really good, within close proximity of the airport. Just as advertised. The in room facilties were meagre. I had to ask for tea/coffee making stuff!!!
The proximity to the airport
Nothing Oh the fact when kayak redirected me to booking.com it changed the date to 8/3 from 8/2 so I had no room. That sucked!!!!!!!
I had a bad experience with the clerk at the front desk. She seemed totally incompetant.
staff was helpful could use a remodel
excellent location which is near airport and easy to find out! room is clean and comfort.
So close to airport . Also shuttle is amazing
The pleasant helpful staff, the free full breakfast, the easy parking, choice of pillows , wifi and cleanliness. The warn out stair case near the front desk created a poor impression upon arrival.
the TV channels that they have set up is the worst that i ever had in a hotel stay.
This was far better than the comfort inn niagara falls, the facilities included a bar with meals and a proper eating area. Only point, after checking in, wasn't told how to get to room, but not really a hassle
Staff are friendly and helpful, always keep my room clean everyday
location/shuttle to airport/price
Nothing to be liked about, it is not a good place to spend overnight. Corridor & rooms are bad Odour. Shuttle driver was not polite at the airport pickup. No elevator to carry the luggage upstairs as a result we went through a surprise and hustle to transfer 1st floor. Check in at the midnight, we are exhausted because travelling with lot of luggage, no one is there is to help to carry the bag. So we did our-self, in this hustle and surprise, forgot to remember that we have placed one of our Apple gadget in the lobby table, forgot about it, remember next morning, rush to the lobby, it wasn't there. When asked to the front desk personnel there response was not great & not willing to check the camera in the lobby, simple answer it is public lobby shared between comfort inn & restaurant, socked by the response. As a result lodge a police compliant, waiting to find the gadget. It had lot of hospitalized photo's which was not backed in cloud, we need for this. Corridor & room bad odour, The flush for the toilet was in a tight place difficult to reach. No responsibility with front desk personnel. Don't recommend for a stay, even chosen be careful with all the items as there is no camera covering coffee table in the lobby.
On arrival I/We were highly impressed with the hotel - Location wise, comfortwise and the warm welcome by the staff.Our stay was enjoyable but short but there will always be a next time. In the U.S. I prefer staying at Comfort inn. Not Applicable
The hotel is extremely close to the airport with a free shuttle both ways. Shuttles to the airport ran every half hour, including very early in the morning. The hotel was very clean and modern with a spacious room. It was a great deal for the price, especially if you need to stay close to the airport. The rooms were also very clean.
Frendly, clean, location great for getting in and out without being held up with traffic Not at all, great inn for staying
Check in staff was great. Too noisy. The cars and trucks going by made it impossible to sleep.
It was very nice and super clean. Great staff too Nothing
Continental breakfast was horrible ...
The rooms were nice for the money and were updated. The continental breakfast was lacking. Just some toast cearl and milk. They didn't even have cream cheese.
The closeness to the airport. The promptness of the shuttle bus to and from the airport and their helpfulness and the size of the room. The staff were very serious and need to smile a little more.
Nice location to shopping and airport. Close to restaurants. Clean and comfy beds. Tub wouldn't drain; instead of moving me they brought me a plunger.
Location and weeklong Parking was great, rooms were comfortable and clean, no issues while parked there for a weekend. Best value for overnight before a flight Was put on hold for exactly 16 mins while trying to get shuttle to pick us up then waited 35 mins for shuttle bus to show up
The room was clean, good bed, fine linens and nicely designed. It had a recent update appearance. Were only there for the nite catching a flight. What I did not like was that the hotel had a power surcharge on the bill.Soon there will be extra charges for linens and towels and air conditioning!
We chose the hotel strictly because it was close to the airport, and had a free shuttle, plus it had smoking rooms. The price was excellent, and it far exceeded our expectations. It was clean, comfortable, and friendly. Unfortunately we were unable to take advantage of their free breakfast, as we had to leave early the next morning. Nothing we didn't like.
When we got into our room and immediately found out someone had been smoking in it, the desk staff immediately without question changed us to a clean room. It was also quiet and comforatable. Located farther from arrivals than i thought, but not bad.
We had an early flight - so happy we used the shuttle service.
no as although the hotel is good but its just fair not the best.
The staff were very helpful and our accommodation was very comfortable.
Absolutely shocked at how bad the service was at this place. Hotel shuttle is unreliable and overbooked; we waited an hour for it. Staff were indifferent and totally unhelpful. The "manager" did not have the "key" to redeem our room vouchers. All in all, a very unprofessional operation. Rooms were clean and the location is good, but the bad staff make this place completely avoidable.
Proximity to Airport,on site restaurant, 24 hour convienience store across the road Being billed in US dollars for a Canadian hotel room, booked by a Canadian resident, from Canada. Nowhere in my documentation was it noted thet the price was in USD. I could have booked direct for less in Canadian money
We were 2 families with 5 children between us. Our husbands were leaving on a missions trip so we stayed here based on reviews, price and location. It was a very good decision. Hotel staff were very helpful and kind. And very accommodating and even went out of their way to help us when one of our husbands realized he accidentally took our car keys with him to the airport. The staff arranged for me to take the airport shuttle to the airport so I could go to the designated location to retrieve my keys, and the kind driver took the opportunity to get gas while I was fetching the keys so that he could perfectly time it to swing back around to pick me up again to return me to the hotel to my waiting family. Rooms were clean & comfortable. The pool was a huge hit with the kids. The waiter at breakfast was super. Our waiter at breakfast was fantastic and the only complaint I have is the terrible state the women's restroom (accessible from the restaurant only) was in. Some clearly thoughtless disgusting guests had trashed it.. Toilets unflushed, wet seats, just gross. But the fact that no one had checked to clean it bothered me. The other strange thing was the fact that one of the faucets for the 2 sinks in this little restroom was positioned so far back on the counter that the water poured out directly onto the counter rather than into the sink... Very strange that it was installed so very poorly. It actually made me wonder if the restaurant portion was run separately from the rest of the hotel because it didn't seem to match the care ' attention that was given the rest of the hotel. It really was a good choice overall.
Great room and design. Beautiful Hotel .Excellent value.
Accommodations and Decor t's location and the lack of transportation/shuttle on-site. Distance from the airport and central Toronto--I was told a shuttle would've had to have been arranged prior to arrival.
The staff were very freindly and helpfull.
The staff are great and helpful, especially George and Dana. The hotel is modern and clean. Just the statues inside the rooms.
Clean quiet Too much clutter in room
This guest did not leave comments about this hotel.
It was really clean and comfortable. Breakfast was good. Staff were friendly and helping. Good for the price. No
It was very clean, the rooms were newer and up-to-date. The staff was very nice and helpful. I found it was a great property and would recommend it.
The staff was very, very friendly, and we enjoyed the stay. Like other hotels I've been too, I didn't like the fact that the cleaning staff ignored my Do Not Disturb sign while I was out. I prefer to not have my room cleaned by staff until I leave (it was only 2 nights), but they go in anyway.
Helpful,friendly staff. Real coffee cup, big plates (one day). Healthy choices for breakfast: almond, milk, yogurt, whole wheat bread,flavoring for coffee,peanut butter, honey, cream cheese, oatmeal. Did you try to cook an egg in the waffle griddle? Conditioner and hand lotion bottles are more thick than the shampoo and extremely difficult to squeeze and when hands wet slippery also. Cannot get all the conditioner and lotion for usage. Didn't enjoy the omelet didn't have any taste.
Location Price Pool Coffee available in lobby Shower I lifted the bedskirt to find something I dropped and there was someone else 's garbage under the bed The room smelled of smoke badly Couldn't open a window The heat was not great
Free parking + internet + breakfast ! Also spa bath in room ! I was trying to use my HDMI with the TV but they blocked it !
The people at the front desk were extremely helpful about the area and driving instructions. The Room was clean and orderly, room was made up quickly each day. Overall hotel experience was very good, 4 stars. Only negative was the free morning breakfast, should have been called a continental breakfast.
I did enjoy the complimentary breakfast, and the friendly staff. If you are looking for a place to stay at and do not have expectations, this is the hotel for you. This hotel is more for older guests or for families with young children.
This guest did not leave comments about this hotel.
Jacuzzi in the room was the selling feature for us. Helpful staff. That the Jacuzzi was the only selling feature. The rest of the room was like a normal 2 star hotel. Our room was either too cold or too hot; we could never get the air conditioning to work properly. We did not have enough bedding.
We called for extra pillows at 4 a.m. and recieved them promptly. We were very impressed by the service.
Infinitely better than our previous stay at crown plaza. Staff at desk was helpful and nice. Room was quiet as requested. Comfortable. Will be returning upon next visit to Hamilton. Only (minor) complaint is there was a leftover towel on the shower curtain rod from previous occupant.
Was a very disappointing stay. Noisy. Did not provide or charged too much for additional services.
Downtown location - friendly concierge. No air conditioning all weekend and no rate reduction offered for substand facility. Room not clean. Will not book this Sheraton again.
Close to where I was going. Copps Collesium Under construction, started at 8:00 am right next door:(
Very old hotel, facilities are very bad, design is very bad, quality of room is very bad. Drawers are broken. Clothes press requires 1 day. Toilet is bad. It dose not meet the criteria of sheraton. I would rather go to another hotel or remove sheraton name from the hotel. Very old hotel, facilities are very bad, services are so bad, design is very bad and old, quality of room is very bad. Drawers are broken. Clothes press requires 1 day. Toilet is bad. It dose not meet the criteria of sheraton. I would rather go to another hotel or remove sheraton name from the hotel.
Nice staff the room was too warm and temperature control did not work
Fair price for services, very nice restaurant , helpfull people, central location for shopping in Hamilton The "business center" is really small, efficient but small!