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The friendliness & helpfulness of the staff. The excellent breakfast. The well-equipped bathroom. The proximity to the Ashmolean I should have preferred a duvet rather than blankets on my bed. I found the blankets too hot and constricting
Friendliness. Convenience to City Centre. Quiet. Long circuit up hill and down dale to executive room on first floor - miles from lift and still requiring negotiating stairs. Brilliant black-out curtains spoiled by light streaming under the door from the corridor.
Lovely hotel and rooms. Particularly impressed by the turn down service. No
excellent location in central Oxford, minutes away from historic colleges, the central market, and the bus station. Rooms were small, extremely overheated and poorly ventilated. Old carpeting triggered allergies. Breakfast not included in the room price and very expensive ($30 for a continental buffet).
room was clean and bathroom large. there was a cost of 4pounds per 20 minutes for the internet. should be complimentary. as well, they charged me for newspaper - 1pound, to use my visa to pay bill 2.50pounds and a "carer distribution fee of 1pound. this was unacceptable!
It is in an excellent location for visiting my daughter who is studying at Worcestor college. We were in a room with heavy scaffolding blocking the entire two windows. Men were talking, yelling & working/pounding in front of the two windows every morning. They totally ignored us who needed sleeping in the room. There were no privacy nor courtesy. We were not informed or asked if it's Ok for the reception to assign such a downgraded room (the windows were blocked by scaffolding entirely)to us at check in either. The service and facilities were at most a one star hotel this time. I stayed in this hotel for about 5 times in the last two years because we were visiting our daughter who was studying at Worcestor college(one block away). They've been always about a three stars hotel standard. But this time was the worst. We will not use this hotel any more. It's totally not worth the price & the poor facility.
The location of the Hotel in the centre of Oxford We stayed in the Hotel before and liked it very much. On this occasion we found it somewhat disappointing. Many small things caused us some frustration.
Good enjoyable stay
Clean bedsheets and towels Very small rooms for the price; You can't reach the reception directly; you basically have to go through hoops and being on hold before someone picks up; the staff are not quick in responding to issues or concerns. Wifi was really quite poor--it bounced off every five minutes.
Location, 'character', most staff (but not all) Very high parking fee, long walk to room, noise of large fan/generator, modest bedroom and facilities, unpleasant view, bizarre naked footprints on flat roof outside window, smell of sewage ('exceptional' problem), credit card surcharge (incredible!). Very poor value. Also adding 'MacDonald' to the name rather detracts from the image, I'm afraid. Next time: The Old Bank
Convenience,quality of service Smoking in main bar area.
Excellent central location.Spacious and well furnished room. Unable to sleep due to traffic noise.
Responsive staff- about the best I have encountered. Taxi booked by hotel was 25 minutes late despite several calls by staff to chase
Very comfortable and friendly staff. Would definitely stay again.
Althiugh it was a busy weekend, the staff, were pateient courteoud and helpful.
Excellent location, great design hotel There was an issue with my bill at checkout. Reception quite rude
the hotel building is beautifully restored and kept, the room and service were of high standard the hotel is dark everything is painted black there are very few lights and most places such as the brasserie and the main lobby are dim , everybody dresses in black at the reception desk and at the restaurant, black bed cover and black bed cushions black desk closet night tables, grey bathroom, black wall to wall carpet with tiny strips of red that reminded me of blood
Well situated.Intriguing building with a good ambiance.Has the potential to be excellent. Seemed under staffed at reception and so no warm feeling of care ,especially noticeable as this was the only customer engagement point.
The quirky nature of the former prison - cleverly converted The lighting in the rooms was too dim to read
The hotel is very stylish and has a unique atmosphere. It's very close to the city center and the train station which is very convenient. The restaurant has superb food and is reasonably priced. The shower was quite challenging. No matter how hard I tried, the water I got was lukewarm at best.
Nice hotel, interesting features and full of character. Unfriendly staff. Shower broken, both of us had to have cold shower in the morning, not so nice! Duvet cover ripped all across. When this was pointed out to the male receptionist on check out we were told that this is not generally the case in the c block!! No mention of sorry!! Made to feel like a liar!
Central location, unique design, extremely handy for the Oxford Colleges which was why we booked it. Particularly liked the fact that you are immediately into the centre of the city as you leave the hotel Finding the hotel is difficult - the SatNav takes you to the back of the hotel( which is hopeless) and Oxford is very difficult for car drivers. Either do park and ride or leave yourself plenty of time and print a map.
Location Uncomfortable beds, hairdryers not working and extremely limited sundry items, tea bags etc..
We liked the location of the hotel, which is ideal. Lack of parking, value for money.
The bed was luxurious - a very comfortable night's sleep. Lack of opportunity to dine at the hotel.
Friendly and generally helpful staff, great location, sense of history in the older part of the building. Limited dining menu, very limited car parking, a real hassle when trying to park, and generally quite expensive compared to similar quality hotels.
pleasant staff, room and restaurant too expensive for the services provided
Very coasy and good English style interior, very good food, reasonable prices.
convenient for city centre Food was very average and expensive,breakfast not included.Restaurant service average.Rooms although comfortable a bit gloomy.
An excellent welcome and staff could not do enough for us. Room was comfortable and beds lovely
Comfortable, clean, uniquely beautiful property! I have none.
Espesialy Yiannis perikleous was very helpfull because he specking Greek that is my language expensive
The service was outstanding. Staff were really helpful, friendly and eager to make our stay great. The hotel has a fantastic location, right in the centre of Oxford, and it's clean, stylish and very comfortable. The bar and brasserie downstairs is great. I would definitely stay there on every visit to Oxford! There was nothing at all I didn't like during our stay.
Very central location Hotel is a triumph of style over substance
Very comfortable, centrally located, walking distance to most of what you want to see. Very friendly staff. Attached to a very nice restaurant. Could use a set up for tea or coffee in the room.
Bedding is fine. Room wasn't available On time. Female receptionist was completely impolite.
Convenient location for walking to most of downtown Oxford. Bus and train station nearby for easy access from London and airports. Room was nicely furnished. Water pressure for sink and shower fluctuated wildly, from a trickle to splash-all-over-you strong. Minimal amenities - the hotel seems to consist of only a reception desk and a series of rooms. Street noise from college revelers every night (during term)
Location and the ammenities Dirty windowsDid not like the contract conditions - which were not stated at booking. If you dont report something you damages, you might get charged £50 pounds. Seems arbitrary to their favour.
Very handy for train station arrival and only a short stroll into town centre. All reception and breakfast waitress staff friendly and polite. Twin room, en-suite, was a good size, clean, tidy and comfortable. Used hotel for visit with son to attend university open day
The location is excellent for the station and for central Oxford. The room was quiet and comfortable. Breakfast in the adjoining restaurant, though very tasty, was a long time being served.
Relatively late check out was good. No. All features and services of the hotle were as advertised.
Location rooms are very noisy. Seems to be little insulation between rooms.
Close to where I needed to be Overpriced
The modern design in an attractive old building; the fact that it is central and easy to find. I thought the price of 100 for a single room was a bit much, but I note that Oxford hotels are expensive, so it did not stand out compared with the competition.
The location is great - particularly for train travellers. The bar and restaurant were excellent and the rooms extremely comfortable and very clean - lovely fluffy towels too!
It was adjacent to the Said Business School, where I was doing some work. Its infrastructure was incredibly poor. It was noisy, there were no lifts, you could not retain your own key, the rooms were small and not particularly pleasant and the bathrooms were not nice. It was extremely poor value.
Location great. Staff friendly and efficient. Room good, beds comfy, everything clean. Nice biscuits. Would stay again. Had trouble operating the show. I'm sure staff would have helped but didn't complain.
Although the hotel's excellent location was the main reason for choosing it I was very impressed by the overall standards of comfort, such as good quality beds and by the very helpful and friendly staff.
I enjoyed everything about my stay at The Buttery. I wish I was there now. Next year I hope to stay ther again. I had to get back to the Unites States after only one week.
Near the pedestrian walkway and close to many shops and pubs. The plumbing is apparently below the sewer line because there was a pump on the sink, toilet, and shower. Problem is it was unpleasantly loud. And I think they missed a plumbing trap, because the bathroom always smelled like sewer gas. But, other than that the room was lovely and quaint. Breakfast was simple but super good. Croissants, butter, jelly fruit, sandwich meats, coffee was good too.
the bar and the reception make you feel welcome
THe location of the hotel is excellent. I arrived at Oxford late in the evening and took only 10 minutes to get from the central bus station to the hotel. I lived on the 3rd floor, so it was quite enough, although the was facing the George street. Anyway I used earplugs). This hotel is perfect for the short stay! The room was not clean enough, noise from the street
Clean, close to bus station, a little noisy, adequate for an overnight stay Nothing in particular
The staff were very friendly and helpful, without being stifling. The noise! Really busy location and there was noise from the street below until about 4am.
Location I did not like this hotel at all.
Comvemiemnt locati to the centre of Oxford. Cleanliness of ther room The bathroom floor was very slipery and coudl eb a danger for an elderly perosn. Also the staircase was slippery anmd itripped down a few starisa t teh bottom.
The heating was effective and the breakfast was good and promptly delivered at the time requested. The receptionist was friendly and helpful. I had trouble getting hot water in the shower. The tea and coffee tray took up a great deal of the desk space.
convenience to town centre
convenient location rooms small & could do with fresh lick of paint. Breakfast minimal & served in next-door restaurant! Not good value for price
I only booked the hotel, my colleague who actually stayed said the hotel was comfortable, and services good
Great location I found the service slow both for checkin and breakfast. I also found the common areas of the hotel a bit dirty and smelly, but the rooms were clean.
Staff very friendly and helpful. Very central so a little noisy
Hotel staff were nice and polite. The location is excellent.
Location convenience and proce which was the reason I booked. Nothing in particular. I knew the hotel was next to the main bus station so was expecting the noise but it actually wasn't that bad. The room itself could probably do with a bit of tlc but on the whole for the price and location it was worth it.
the breakfast and location Noisy and a couple of rude members of staff. Room 8 & 10 - we struggled getting in and out of the rooms keys locks doors werent right.
breakfast noise from people at bus station outside
Good central location Very basic facilities which could do with some refurbishment for guest's comfort
the hotel staffs are nice, and the room gave me a feeling of home Nothing
Simple accommodation in the town centre
friendly and responsive staff - great location! poor quality of facilities - needs an upgrade!
Location and the price The room was a bit tight, and the water pressure in the shower was not good, but will not stop us staying there again.
I was staying in a single bedroom with shared facilities. The bedroom was of a decent size, very clean and warm. The owner gave me a friendly welcome. Close to the train station and about a ten minute walk from the centre so good for the purposes. Decent choice at breakfast. What more can you want for £45 per night?
Very handy for station and the city. Landlady jolly and obliging. Comfortable room. Pity about the half-finished bathroom and toilet. Take the ensuite! Bedroom decor was not to my taste.
The friendliness of the couple running it, a wonderful breakfast and a wonderful room a little bit expensive but it is motivated by the location.
Full English breakfast from 7.30-9am. Older style room was very clean and tidy, let down by carpet, which had seen many better days. Reasonably priced, especially for Oxford. Friendly owners and good service. We were fortunate to find parking but the owners explained that they are unable to get further parking passes from the council or station. Could have done with an en-suite as bathroom was down 2 flights of stairs but we booked fairly late.
Nice staff. Cosy room with decent tv
Close proximity to city centre.
Location is excellent, a short walk away from the bus and train stations. Rooms are decent, clean and comfortable. The shared toilet shower area was a little dark and the floor felt a little dirty..water did not clear fast enough resulting in a little flooding.